Assignment Cover Sheet

THIS FORM MUST BE COMPLETED, SIGNED, DATED AND ATTACHED TO EACH ASSESSMENT TASK THAT YOU SUBMIT FOR MARKING.

ADMINISTRATIVE DETAILS
Student name: Bimal Arora Student ID number: 11933
Unit of Study: BSBWOR502
Title of Assessment: Part C
Assessor's Name: Lais Lemika Miyasava

COMPULSORY STUDENT DECLARATION

Plagiarism means using another person’s intellectual output and presenting it (without
appropriate acknowledgement of the author or source) as one’s own.

Plagiarism constitutes academic misconduct. Where there are reasonable grounds for believing that
this has occurred, disciplinary procedures as outlined in the Policy for Academic Honesty and
Preventing Plagiarism will be instituted.

I have read and understood the Policy for Academic Honesty and Preventing Plagiarism and certify
that this assignment is my own work and complies with those policies.
 This assignment is my original work and no part of it has been copied from any other students
work or from any other source except where due acknowledgement is made.
 No part of this assignment has been written for me by any other person except where such
collaboration has been authorized by the assessor/trainer concerned.
 I have not previously submitted this work for this or any other course/unit.
 I give permission for this work to be reproduced, communicated, compared and archived for
the purpose of detecting plagiarism.
 I give permission for a copy of my marked work to be retained by the Institute for review and
comparison, including review by external examiners.

I understand that:
 Plagiarism is the presentation of the work, idea or creation of another person as though it is
your own. It is a form of cheating and is a very serious academic offence that may lead to
expulsion from the Institute. Plagiarised material can be drawn from, and presented in,
written, graphic and visual form, including electronic data, and oral presentations. Plagiarism
occurs when the origin of the material used is not appropriately cited.
 Plagiarism includes the act of assisting or allowing another person to plagiarise or to copy my
work.
 Competency Record to be completed by Assessor

Student signature ....................................................................................Date ........./ ........... /.........

 Team Performance Plan
Team Support workers

Supervisor(s) Bimal Arora

Start Date 31/05/2021

End Date 31/12/2021

Vision/Aim of the performance plan After identifying issues in team performance this 6-
month plan is to resolve the issues of
communication issues and increased medication
error in the Diana Community Services.

Objectives for Team Improvement

Objective Employee Start Date End Date

1. Address Whole Team 31 May 2021 31 December 2021

Customer
Issues
Resolution

2.Adress the Whole Team 31 May 2021 31 December 2021

Medication
Errors

Review and Assessment Methods Periodic meeting every fortnightly.

(how will you track the plan’s Emergency meeting if the unpleasant serious
implementation, the team’s progress: incident happens.
through team meetings, reports, etc.) Monthly meeting to update any change in the plan.

Additional Support Employees’ Training for customer communication

(is there any additional support needed on time.
to reach the desired goals: courses, Create and encourage employees to follow SOPs
classes, resources?) properly,

Expected Outcome KPIs

(manager/supervisor‘s expectations on  100% Customer Issue Resolution on Time
the outcome based on the data) Data should show the improvement in the
customer issue resolution speed.
 90% Decrease in Medication Error

Outcome if goals and objectives are
not reached
(identify the consequences and further
steps if the team fails to satisfy the
standards set by the performance plan)
No reported incidents of medication error should
be recorded.
 Customer Issue will not Resolved on Time
and the customers will not be satisfied from the
support workers and they will seek help from other
community services.
 The Diana community services will have to
identify the employees who are responsible and let
them go.
 Medication Error will continue to increase
and cause in serious results. It will damage the
Diana community services reputation.
 The Diana community services will have to
identify the employees who are responsible and let
them go.