Problem:

Person is visiting IESCO office to discuss a complaint for the replacement of his/
her
premises electric meter. Assume he/ she does not carry electric bill for the
reference
purpose during the visit.

Main Success Scenario:

The receptionist generates a form and asks the consumer to enter the following
details:
 Consumer name
 CNIC
 Address
 Mobile Number
 Complaint Category
 Complaint Type
 Complaint Details

The receptionist will search the given details in the form of a query in the database.
If the query is successfully executed and the receptionist verifies whether the
electric meter is allotted to the consumer, the complaint will be accepted and a
complaint invoice will be generated.