Manuscript-Group3-Abm-3p-4.pdf-Final X

The positive and negative impact of internet in today's businesses in Barangay Sta.
Elena during
the Corona Virus 2019 Pandemic
“The positive and negative impact of internet in today's businesses in Barangay Sta, Elena
During the Corona Virus 2019 Pandemic”
ABM 12Y1-3P
Our lady of Fatima University Antipolo Campus
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Our Lady of Fatima University AC
The positive and negative impact of internet in today's businesses in Barangay Sta. Elena during
ENDORSEMENT PAPER
This Research presented entitled “The positive and negative impact of internet in today's
business” prepared and presented by Nacario, Ma.Ysanne., Sateniaman, Ma. Janella G., Cabriara,
Kristine Mae M., Santiano,Louise Kuerstine,. Cartativo, Ma. Kyla R,. Dulla, Chester Kyle F.,
Garcia, Rachel Alyssa C., Cayago, Justine Mae S., Sardeña, Kyla Mae J., Garrovillo, Marriel Joy
L. Pachecho,Josephine Alexandra L.in fulfillment of requirement in performance task in research
Ms. Ma. Angelique R. Aguila
Adviser, Research 2
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ACKNOWLEDGEMENT
We would like to express our special thanks of gratitude to our teacher Ms Ma. Angelique R.
Aguila as well as our principal Mr. Julieto C. Comendador who gave us the golden opportunity to
this wonderful project on the topic "The positive and negative impact of internet in today's
business". Which also helped us in doing a lot of research we came to know about so many things
we are thankful Administrative Dean: Engr. Wilfredo M. Basilio and ABM Coordinator/CBA
Program Head: Dr. Rolando L. Palad
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CERTIFICATE OF ORIGINALITY
This is to certify that this research paper is our work and does not contain any materials
previously published or written by another person nor materials which to substantial extent has
been accepted for the award of any any degree of diploma in Our Lady of Fatima Antipolo Campus
where due acknowledgement is made in the thesis. Any contribution made to the research by
others.
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TABLE OF CONTENTS
Pages
Title Page 1
Certificate of Endorsement 2
Acknowledgments 3
Certificate of Originality 4
Table of Contents 5
REFERENCES 7
APPENDICES
Appendix 1: Letters of Abstract 9
Appendix 2: Abstract 10
Appendix 3: Letter of Permission 11
Appendix 4: Interview Questionnaire 12
Appendix 5: Gantt Chart 15
Appendix 6: Curriculum Vitae 17
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1. THE PROBLEM AND ITS SETTINGS
Introduction 34
Theoretical Framework 36
Conceptual Framework 36
Statement of the problem 36
Hypothesis 37
Scope and Limitations 37
2. RELATED REVIEW OF LITERATURE AND STUDIES 39
3. RESEARCH METHODOLOGY 42
Research Method 42
Research Design 42
Research Locale 43
Key Informant Sampling 43
Research Ethics 43
Research Instruments 44
Data Collection 44
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REFERENCES
Arreola, R., H. (2020). The “New Normal” of Increased Online Business Transactions, and
Revisiting Revenue Memorandum Circular No. 55-2013. Retrieved from
https://home.kpmg/ph/en/home/insights/2020/07/the-new-normal-of-increased-online-business-
transactions.html
Culpin, B. (2020). What is the impact of Coronavirus on Ecommerce? An impartial guide.
Retrieved from https://www.wakeupdata.com/blog/impact-of-coronavirus-on-ecommerce
Arreola, R. H. (2020). The “New Normal” of Increased Online Business Transactions, and
transactions.html
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BusinessWorld. (2020). How online selling is thriving in the new normal. Retrieved from
https://www.bworldonline.com/how-online-selling-is-thriving-in-the-new-normal/
Pookulangara, S., Koesler, K.,(2011). Cultural influence on consumers’ usage of social networks
and its impact on online purchase intention. Retrieved from
https://www.sciencedirect.com/science/article/abs/pii/S0969698911000191
Lu, Y., Yang, S., Chau, P.Y.K., Cao, Y., (2011). Dynamics between the trust transfer process
and intention to use mobile payment services: A cross-environment perspective. Retrieved from
Hidayat,F,F and Rahadi, D,R. (2020) Effectiveness Work Culture with Internet And Face-to-
Face Applications. Information System’s Thesis, President University.
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APPENDICES
LEVEL OF ABSTRACTION
This study examined how the budget and profit of online sellers in Antipolo city were affected
during the coronavirus 2019 pandemic. Data were collected from 50 online sellers living in the
city of Antipolo. Results showed that online selling acquired more sales during the pandemic than
the normal hours, days and weeks before the coronavirus 2019 pandemic occur. Further more key
aspects of online sellers satisfaction (satisfaction concerning the profit, satisfaction concerning the
customers approval to the items that they buy and satisfaction concerning the delivery
transportation) were found to moderate positive relationships between the coronavirus 2019
pandemic and online sellers in Antipolo city with the use of determination and assertiveness such
that by the online sellers in Antipolo city, these relationship were less positive when online sellers
satisfaction was higher rather than lower. The theoretical and practical were discussed.
Keywords: pandemic; online sellers satisfaction; sellers industry
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ABSTRACT
The increase adoption of Internet among young users in Marikina provides high prospect for online
seller. Young users aged between 18 and 25 years old are important to online sellers because they
are actively involved in online purchasing and this group of online buyers is expected to dominate
future online market. Therefore, examining online sellers' website quality and online buyers'
purchase intention is crucial. Based on the Theory of planned behavior (TPB), a conceptual model
of online sellers' website quality and purchase intention of online buyers was developed. Using
online questionnaire and convenience sampling procedure which is simple random technique, the
primary data obtained starting from the teenagers who had online business aged between 18 to 25
years old. It was discovered that website design, website reliability/fulfillment, website security,
privacy & trust, and website customer service positively and significantly influence intention of
online sellers and buyers to continuously purchase via online channels. This study concludes that
online sellers' website quality is important in predicting online buyers' purchase intention.
Recommendation and implication of this study were discussed focusing on how online sellers
should improve their website quality to stay competitive in online business.
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LETTER OF PERMISSION
December 15, 2020
Mr Julieto C. Comendador
In partial fulfilment of our requirements for Practical Research 2. We the Senior High School
student of BE ABM 12Y1-3P will be conducting a research entitled “The positive and negative
impact of internet in today's business”
In regards to this, we would like you to allow us to conduct a survey that will serve as a data for
our research.
Sincerely: Checked By;
Janella Sateniaman Ms Ma. Angelique R. Aguila

Research 2
Members: Approved by:
Dulla, Chester Kyle F. Mr. Julieto C. Comendador
Cabiara, Kristine Mae M. Principal
Cartativo, Ma. Kyla R.
Cayago, Justine Mae S.
Garcia, Rachel Alyssa C.
Nacario, Ma. Ysanne
Santiano, Louise Kuerstine T.
Sardena, Kyla Mae J.
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Senior High School Department
INTERVIEW QUESTIONNAIRE
The positive and negative impact of internet in today's business”
Name (optional): Age: 30 – 50

71 – 90
Sex: Female Male 51- 70
Questions;
1. What are the common problems faced by online sellers in Marikina such as yourself?
 Additional charges
 Sudden cancellation of orders
 Internet connection
2. Why do online sellers experience these kinds of circumstances?
 Lack of socialization to customers
 Sudden change of customers wants
 Misbehavior of the customers
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3. How does the problems of online selling in Marikina affect your family's budget?
 Low productivity of getting daily needs
 Failure of fulfilling a necessity
 Denial of trusting online selling
4. When is the lowest income in online selling here in Marikina?
 Weekdays
 Weekends
 Holidays
5. What are the strategies you did or are doing to attract more customers to your online
business?
 The design of the product is instagramable.
 By boosting the products.
 Offer some promos and discounts.
6. What do you do when your customers suddenly cancel their orders?
 Continue the transaction
 Talk to the customer and convince them
 Agree with the customer's decision
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7. How will you differentiate your income before and during the COVID 19?
 Our income increases as the pandemic occur since people have to go online to shopping
 Our income decreases since pandemic pursue quarantine
 Our income is still the same before and during the pandemic
8. How does online selling helps you during this pandemic?
 It increases our family budget
 It helps me become more sociable with others
 It makes my day productive
9. What can you say about BIR for pursuing a tax on online sellers?
 Agree, because it is part of having a business.
 Disagree, because online sellers have a limited income.
 Disagree, because we do not have enough fund to pay for the BIR.
10. How will it affect you when the time comes and you have to pay your taxes?
 It will be a burden to our family budget
 It will destroy my business budget
 It may affect my personal money
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Research Project Start Date Days to Complete
Plan
Introduction 19-Nov 21
Background of The study 20-Nov 22
Statement of the Problem 21-Nov 23
Scope and Limitations 22-Nov 24
RRL 23-Nov 25
Research Method 23-Nov 25
Research Design 23-Nov 25
Research Locale 23-Nov 25
Key Informant Sampling 24-Nov 26
Research Ethics 24-Nov 26
Research Instruments 25-Nov 27
Data Collection 25-Nov 27
Data Analysis 25-Nov 27
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Grantt Chart
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6.1 Curriculum Vitae
CABIARA KRISTINE MAE M.

087 Parola St. Brgy. San Andres
Cainta, Rizal
tintinkylecabiara@yahoo.com
09198347665
PERSONAL INFORMATION
 Birthday: March 15, 2003

 Gender: Female
 Age: 16
 Nationality: Filipino
 Civil status: Single
 Religion: Roman Catholic
 Mother’s name: Maricel Cabiara
 Father’s name: Rolando Cabiara
EDUCATIONAL BACKGROUND
● Senior High School
Our Lady of Fatima University Accountancy Business and Management -

Antipolo Campus (2019-2020)
● Junior High School
Sta. Lucia High school Pasig, City (2015-2019)
● Elementary School
Cainta Elementary School Cainta,Rizal (2009-2015)
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CARTATIVO, MA. KYLA R.

#56 Munding Avenue Street, Barangay San Roque,
Marikina City, 1801
CartativoKyla@Gmail.com
# 09305655255
 Birthdate July 14, 2002

 Birth Place Marikina City
 Height 5’4’
 Weight 40kg
 Sex Female
 Religion Roman Catholic
 Nationality Filipino
 Senior High School

Our Lady of Fatima University, Antipolo City (ABM)
Accountancy Business and Management 2019 – 2021
 Junior High School
Sta. Elena High School, Marikina City 4 years
2016 – 2019
 Primary
San Roque Elementary School, Marikina City 6 years
2009 – 2015
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GARCIA, RACHEL ALYSSA C.

#78 Sto Niño Street, Barangay San Jose,
Antipolo City, 1870
rachelxgrc02@gmail.com
 Birthday March 02, 2003

 Gender Female
 Civil Status Single
 Religion Roman Catholic
 Citizenship Filipino
 Mother’s Name Shirley C. Garcia
 Father’s Name Rolan J. Garcia
 Tertiary: Bachelor of Science in Hotel and Restaurant Management

Our Lady of Fatima University(2022-2026)
 Senior High School: Accountancy Business Management
Our Lady of Fatima University(2019-2022)
 Junior High School: La Salle College Antipolo (2015-2019)

 Primary: Juan Sumulong Elementary School (2009-2015)
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SANTIANO, LOUISE KUERSTINE T.

#7 1st Street Morales Compound Barangay
Sta. Lucia, Pasig City
kuerstinesantiano@gmail.com
09199867658
 Birthdate: July 08, 2003

 Birth Place: UERM Quezon City
 Height: 5’2
 Weight: 50 kg
 Sex: Female
Our Lady of Fatima University (Antipolo Campus), Antipolo City, (ABM)

Accountancy Business and Management 2019- 2021
Sta. Lucia High School, Pasig City, 2015 – 2019
 Primary
De Castro Elementary School, Pasig City, 2009 - 2015
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USTINE MAE S. CAYAGO

10 F Paz street, Santa Elena,
Marikina City 1801
Contact: 09681349643
Account: justinemaecayago@gmail.com
Personal Information
 AGE: 25
 DATE OF BIRTH: September 16, 1995
 CIVIL STATUS: Single
 HEIGHT: 5’3
 WEIGHT: 48 Kilos
 CITIZENSHIP: Filipino
 RELIGION: Christian
 TERTIARY: University of the Philippines, Bachelor of Science in business management

major in accountancy, 2014-2018
 SENIOR HIGH SCHOOL: Our Lady of Fatima University, Accountancy Business
Management, 2011-2014
 JUNIOR HIGH SCHOOL: Santa Elena High School, 2007-2011
 PRIMARY: Marikina Elementary School, 2002-2007
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SATENIAMAN, MA. JANELLA G.
Blk 3 Lot 17 Crestview Heights Twin Tower
Brgy. San Roque Antipolo City

Janellasateniaman0726@gmail.com
09302989310
 Birthdate: July 26,2002
 Birthplace: Antipolo City
 Height: 5'4
 Weight: 65 kg
 Sex: Female

Our Lady of Fatima (Antipolo Campus) Accountancy and Business Management, 2019-2021
San Jose National High school, 2015-2019
 Primary
Lores Elementary School, 2008-2015
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NACARIO, MA. YSANNE S.

#BLK 3 LT 2 Salana Compound Barangay Dalig
Antipolo City
ysannenacario@gmail.com
09289894711
 Birthdate: December 22, 2002
 Birth Place: San Pablo City, Laguna
 Height: 5'5
 Weight: 54 kg
 Sex: Female

Our Lady of Fatima University Antipolo Campus, Antipolo City, (ABM) Accountancy Business
and Management 2019-2021
San Jose National Highschool, Antipolo City, 2015-2019
 Primary
Saint Therese School Of Calauan Laguna, 2009-2011, Isaias S. Tapales Elementary School, 2011-
2014
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SARDEÑA, KYLA MAE, J.

680 Dinar St. Sitio Kabute Brgy. Dela Paz
Antipolo City, 1870
kylamsardena@gmail.com
09081485120
 Birthday: May 28, 2003
 Gender: Female
 Age: 17
 Civil status: Single
 Religion: Born Again Christian
 Mother’s name: Luisa J. Sardeña
 Father’s name: Roberto L. Sardeña
● Senior High School
Our Lady of Fatima University Accountancy Business and Management - Antipolo Campus (2019-2020)
● Junior High School
Antipolo National High School (2015-2019)
● Elementary School
Sta. Cruz Elementary School (2009-2015)
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25
Chester Kyle F. Dulla

2605 clinton st. brookside hills subd. Cainta,Rizal
chesterkyle.d@gmail.com
09433185161
Birthday: December 10, 2002
Gender: Male
Age: 17
Nationality: Filipino
Civil status: Single
Religion: Roman Catholic
Mother’s Name: Karyne D. Ferreras
Father’s Name: Jofer Jon-jon B. Dulla
EDUCATIONAL BACKROUND

Our Lady of Fatima University Antipolo Campus (2019-2020)
Francisco P. Felix Memorial National High School (2015-2019)
 Elementary School
Cainta Elementary School (2009-2015)
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1.0 INTRODUCTION
The COVID-19 outbreak is a sharp reminder that pandemics, like other rarely occurring
catastrophes, have happened in the past and will continue to happen in the future. This not only
has consequences for the economy; all of society is affected, which has led to dramatic changes in
how businesses act and consumers behave. For a period after a pandemic, we tend to become less
interested in investing and more interested in saving our capital, resulting in reduced economic
growth. Given the current situation, in which saving capital means negative returns, it is not at all
certain that we will be as conservative as we have been in the past. While some businesses are
struggling, some businesses are thriving. This is true for a number of Internet-based businesses,
such as those related to online entertainment, food delivery, online shopping, online education,
and solutions for remote work.
Social media and virtual meetings, domestically and across the globe, have become the “new
normal” as people strive to keep normalcy in their lives amid pandemic restrictions. Here in the
Philippines, Digital 2020 April Statshot report by Hootsuite and We Are Social revealed that 64%
of Filipino internet users are spending more time on social media, with 23% indicating an increased
activity in their online shopping activity. With consumers resorting more to online shopping amid
pandemic restrictions, entrepreneurs have embraced the digital phenomenon for online shopping
even more. E-commerce websites such as Lazada and Shopee are at the forefront of these online
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shopping platforms with expected surges in sales revenues in millions of pesos. Technology has
already transformed online business transactions into an infinite marketplace where conducting
business has become more convenient and efficient for both vendors and vendees.
The COVID-19 pandemic has made this marketplace a more obvious necessity. With this surge
in online sales and business activity, the government looks to remind online sellers of their tax
obligations, with the Bureau of Internal Revenue’s (BIR) issuance of Revenue Memorandum
Circular (RMC) No. 60-2020 entitled “Obligations of Persons Conducting Business Transactions
Through any Forms of Electronic Media and Notice to Unregistered Businesses.” The Circular
basically mandates all business owners who a
re engaged in an online business platform in any form, whether digital or electronic, to register
their businesses with the BIR and pay taxes on their sales. Under this RMC, online business entities
and constituents are encouraged to register their businesses no later than July 31, 2020 to avoid
penalties for late registration. In addition, they are encouraged to voluntarily declare their past
transactions, and pay the taxes due thereon, without corresponding penalties if the declaration is
done no later than July 31, 2020
This research is being written to help those who are having an online business for them to Expand
their knowledge and understanding in their business. This Research helps to communicate with
current and potential customers in a better way. It helps to identify opportunities and threats in the
marketplace. We conduct this study to be beneficial for those who are having an online business.
Therefore, it is vital to investigate quality of online sellers‟ website that may affect continuance of
online buyers to purchase online. Such study will enriches current literature of website quality and
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purchase intention especially in different countries and group of online buyers. In addition, it will
help online sellers to have better understanding of behavioural intention of online buyers, thus
creating a long-term profitable relationship with the buyers.
1.1 OBJECTIVES
• To understand current market scenario in context of crowded E-Commerce business to
consumer selling
• To understand the online shoppers satisfaction level for various business to consumer
websites
• To study the various problems face by using internet in today’s business
1.2 STATEMENT OF THE PROBLEM
• Factors affecting a consumer behavior while doing online shopping
• Attitudes of buyers toward business to consumer websites
• Factors affecting why a lot of people using social media in creating a business
1.1 AGE
The participants ranged in age from 18-25 years old. A majority participants were teenagers who
has online business in Marikina City.
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1.2 GENDER
The participants in this study were 90% female and 10% were male.
1.3 CIVIL STATUS
Most of the participants included in our study are 80% Single and 20% Married most of them are
teenagers who part time as online seller
1.4 HIGHEST EDUCATIONAL ATTAINMENT
Most of our participants are teenagers, their highest attainment so far is Junior High School under
K-12 program and it is 80%, 10% for Highschool Graduates and 10% for under graduate of college
1.5 NUMBER OF YEARS OF EXPERIENCE IN INVENTORY MANAGEMENT
Some of our participants are working students and having a part time job as online seller, 50% of
them has 2-3 years of experience having a part time job as online seller and 30% as working
students for 2 years and 20% for 2-5 years of work experience
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1.6 JOB POSITION LEVEL
In our study, least of them has a "job position" basically 80% of them are teenagers and 20% of
them has only work experience for 2-5 years. Although the 20 % are seniors and has a knowledge,
skills and has a work under close super vision.
1.3 HYPOTHESIS
For this reason, hypothesis 11 posits that consumer's past online products/items shopping and/or
purchasing experience positively influences their intentions to purchase products/items it over the
Internet. The research procedure describes the research design and the procedure for conducting
the study.
1.4 SCOPE AND LIMITATIONS
This study aims to help those who are having an online business and focuses the positive and
negative impact of internet in today's business and categorizing them based on the overall criteria
( skills, strengths, and weakness). The results of this research will come from sources like the
internet, and the survey conducted within the online sellers in Marikina City.
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CHAPTER 2
2.0 REVIEW OF RELATED LITERATURE
According to Arreola Renz Homer S. (2020), here in the Philippines there are 64% of Filipino are
spending their time in using social media, while 23% of Filipino are shopping online. Online
shopping like Lazada and Shoppee became more popular in this pandemic because the consumers
shop online for safety and because of the pandemic restrictions. By this, these online shopping
platforms already have a sales revenue in millions of pesos. The pandemic has caused many
business like restaurants, they decided to move towards delivery services to serve their target
market. To ensure the quality of the products, consumers needs a proper research and development
even in the new normal. According to PwC Philippines (2020). 48% feel threatened by COVID-
19, the founders identified financial impact and effects on operations. To manage the negative
impact of pandemic in business, they started to reduce the operations and they offer something
affordable and new to the people. During this period, we have seen the entry of new players such
as on-demand delivery service providers, market startups offering vegetables and meat, and more.
Culpin Ben (2020) said that 36% of sellers predict that their sales will decrease because of the
supply chain issues, product shortages and shipping delays.
According to President University of Indonesia (2020), a lot of companies have changed their
business culture due to COVID-19. A lot of entrepreneur was unprepared for this upcoming disease
and now they are facing some problems such as time management, internet connectivity and many
more. The arrival of the COVID-19 pandemic has made changes to work styles that have become
work culture indirectly; the use of technology and infrastructure tools requires a lot of costs and
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also time adaptation, which drains the effectiveness and efficiency of work productivity. Retailers
use social networking as their marketing strategy special in our particular situation that a lot of us
are focusing on our technologies such as laptop, cellphone and other devices. Even though cross-
cultural differences may exist and have an impact on the way people use social networking, at the
end of the day it is all about being connected to each other and sharing information. These actions
are leaded by Information Technology and they created also some innovative way where people
can communicate and interact.
Many internet-based services was coming and going with the trend and that is new normal due to
COVID-19. Based on a valence framework and trust transfer theory that developed by some
researchers is a trust-based customer decision-making model of the non-independent, third-party
mobile payment services context which means they have some theories that may tell us why some
of the consumers don’t have some trust in online transaction and by the help of SEM analysis that
they’ve use, it indicates that trust indeed had a substantial impact on the cross-environment
relationship and, further, that trust in combination with the positive and negative valence
determinants directly and indirectly influenced behavioral intention.
According to Quarterman J. S., Mitchell S. C., & Longman A.W. (1993), On July 1993, the largest
computer network in the world is internet and it comprise of more than 13,000 networks and a
million machines. It has been developing around 100% every year throughout the previous five
years. The TCP/IP conventions are not fitting and play but still the utilization in the Internet are
entirely able and the knowledge of the Engineers wasn’t able to expand quickly as the Internet’s
speed. There is no Internet, Inc. to call for administration like the old phone restraining
infrastructure and it is an overall decentralized disseminated helpful interconnection of various
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fundamental innovations and associations with no general objectives, the board, or evaluating
structure. Like the current phone framework, there are numerous providers of Internet network and
administrations, some contending, some integral. Similarly as the nearby phone organization for
the most part doesn't do the wiring inside your home, your Internet availability supplier won't set
up the climate inside your neighborhood have machine or your neighborhood organization. This
book discloses to you how to do it without anyone's help.
According to Apăvăloaie E.L. (2014) It is all around acknowledged that the Web assumes an
undeniably higher function in every one of our lives. Regardless of whether we allude at our
specific employment or business, whether it's about data, correspondence and unwinding, all are
identified with this mechanical advancement. It's such a huge, complex but then tolerant climate,
that stimulates interest in a considerable lot of us. The tremendous potential acquired the
improvement of a business, animated the appearance and advancement of new ideas, for example,
electronic business (e-business) and electronic trade (internet business). Over the long run, this has
end up being practical electronic other options, yet amazingly beneficial of the customary method
of working together or trade. In this paper I've done an examination on the effect of the Web on
business, zeroing in on the progressions brought by the Web in maintaining a business.
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CHAPTER 3
3.0 RESEARCH METHOD
The research methodology involves the gathering of data through online interviews and reports
which could provide necessary information to further analysis and understand the topic being
studied. This chapter presents and describes the research design, data-gathering instruments and
data analysis procedure. Quantitative methods emphasize quantitative measurements and
numerical, numerical analysis of data obtained by means of surveys, questionnaires and surveys
or by using computational techniques to manipulate post survey information.
3.1 RESEARCH DESIGN
According to Will G. Hopkins (2008), In quantitative research, the goal is to
evaluate the relationship between one thing an independent variable and another a dependent
variable or an outcome variable in a population. Quantitative research designs are either
descriptive subjects usually measured once or experimental subjects measured both before and
After treatment. A descriptive study only defines relations between variables. The experiment has
defined cause and effect.
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3.2 RESEARCH LOCALE
The study was conducted on one of the barangays in Marikina. This place was
selected for knowing the efficiency of the said sellers. The responded will be interviewed in a
comfortable place that the respondent will choose. This respondent will be interviewed via survey
in direct message in any Social media. The researchers choose the plea of implementation because
it will give the researchers the needed information for people. The study will be conducted in the
1st semester of the academic year 2020-2021.
3.3 KEY INFORMANT SAMPLING
The researchers used simple random sampling in which a subset of individuals
chosen from a larger set. The researchers chose an area in the City of Marikina where the one of
the well-maintained markets in Metro Manila is the Marikina Public Market that is located at the
heart of Barangay Sta. Elena. The researchers listed all the barangays in Marikina and also the
numbers of possible respondents that we are going to draw and the results will be the chosen
respondents.
3.4 RESEARCH ETHICS
The researchers established principles that focus on the welfare of the participants
in the whole process of the research study. Health care raises issues concerning the allocation of
scarce resources. Maximising total benefits produced by scarce resources, treating equivalent cases
37
equally, promoting and rewarding instrumental value (benefit to others) and giving priority to the
worst of algorithms have been adopted to maximize use of resources in the event they become
scarce.
3.5 RESEARCH INSTRUMENT
The data gathering instrument that the researchers used was the survey
questionnaire- checklist. The questionnaires were made to have a strong and solid research. The
survey is the most commonly used quantitative research technique. In a quantitative survey, you
may use short answers or multiple choice questions, multiple-choice answers, paragraphs, check
boxes, linear scale. As you can see there are a number of question formats that can be suited to
your research needs. Here are some examples of subjective, multiple-choice, scaling order, ranking
scale.
3.6 DATA COLLECTION
Traditionally, to collect the data we‘re using online methods because of the
pandemic. Even the most used are paper-based methods. We used an open-ended question that
allows the respondents to express their own thoughts, ideas, & opinions. Through this method, the
researchers followed a step by step process of data collection before and after gathering results;
first, is to make a clear data collection aim and do the questions based on the study. Second, is to
recognize the main objective of the research. And should find the main conclusion to analyze and
38
find the best solution. Then, plan the approach that will be done during the data collection
procedure, discuss who will be surveyed, source of data & duration of data. Third, start to conduct
a survey with the schedule. Fourth, analyze the data that is in the survey. Understanding of data
with the use of statistical analysis. Last but not the least, is to act as an elucidate results from the
interpretation of data.
Questionnaire Sample
1. What are the common problems faced by online sellers in Sta. Elena such as yourself?
2. How does the problems of online selling in Sta. Elena affect your family's budget?
3. When is the lowest income in online selling here in Sta. Elena?
4. Why do online sellers experience these kinds of circumstances?
5. What are the strategies you did or are doing to attract more customers to your online
business?
6. What do you do when your customers suddenly cancel their orders?
7. How will you differentiate your income before and during the COVID 19?
8. How does online selling helps you during this pandemic?
9. What can you say about BIR for pursuing a tax on online sellers?
10. How will it affect you when the time comes and you have to pay your taxes?
39
BIBLIOGRPHY:
Culpin, B. (2020). What is the impact of Coronavirus on Ecommerce? An impartial guide.
Retrieved from https://www.wakeupdata.com/blog/impact-of-coronavirus-on-ecommerce
Arreola, R. H. (2020). The “New Normal” of Increased Online Business Transactions, and
transactions.html
BusinessWorld. (2020). How online selling is thriving in the new normal. Retrieved from
https://www.bworldonline.com/how-online-selling-is-thriving-in-the-new-normal/
Pookulangara, S., Koesler, K.,(2011). Cultural influence on consumers’ usage of social networks
and its impact on online purchase intention. Retrieved from
40
Lu, Y., Yang, S., Chau, P.Y.K., Cao, Y., (2011). Dynamics between the trust transfer process and
intention to use mobile payment services: A cross-environment perspective. Retrieved from
Hidayat,F,F and Rahadi, D,R. (2020) Effectiveness Work Culture with Internet And Face-to-Face
Applications. Information System’s Thesis, President University.
Quarterman, J.S., Mitchell, S.C. (1993) The Internet Connection: System Connectivity and
Configuration. Retrieved from https://dl.acm.org/doi/book/10.5555/562195
Apăvăloaie E.L. (2014) The Impact of the Internet on the Business Environment. Retrieved from
https://www.sciencedirect.com/science/article/pii/S2212567114006546#
41

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The positive and negative impact of internet in today's businesses in Barangay Sta.

During the Corona Virus 2019 Pandemic”

Our lady of Fatima University Antipolo Campus

L. Pachecho,Josephine Alexandra L.in fulfillment of requirement in performance task in research

Ms. Ma. Angelique R. Aguila

Program Head: Dr. Rolando L. Palad

Appendix 1: Letters of Abstract 9

Appendix 3: Letter of Permission 11

Appendix 4: Interview Questionnaire 12

Appendix 5: Gantt Chart 15

Appendix 6: Curriculum Vitae 17

1. THE PROBLEM AND ITS SETTINGS

Statement of the problem 36

Scope and Limitations 37

2. RELATED REVIEW OF LITERATURE AND STUDIES 39

Key Informant Sampling 43

Revisiting Revenue Memorandum Circular No. 55-2013. Retrieved from

Culpin, B. (2020). What is the impact of Coronavirus on Ecommerce? An impartial guide.

Retrieved from https://www.wakeupdata.com/blog/impact-of-coronavirus-on-ecommerce

Revisiting Revenue Memorandum Circular No. 55-2013. Retrieved from

and its impact on online purchase intention. Retrieved from

Face Applications. Information System’s Thesis, President University.

Keywords: pandemic; online sellers satisfaction; sellers industry

should improve their website quality to stay competitive in online business.

Our Lady of Fatima University AC

December 15, 2020

impact of internet in today's business”

Sincerely: Checked By;

Janella Sateniaman Ms Ma. Angelique R. Aguila

Our Lady of Fatima University AC

The positive and negative impact of internet in today's business”

Name (optional): Age: 30 – 50

 Sudden cancellation of orders

2. Why do online sellers experience these kinds of circumstances?

 Lack of socialization to customers

 Sudden change of customers wants

 Misbehavior of the customers

 Low productivity of getting daily needs

 Failure of fulfilling a necessity

 Denial of trusting online selling

4. When is the lowest income in online selling here in Marikina?

 The design of the product is instagramable.

 By boosting the products.

 Offer some promos and discounts.

6. What do you do when your customers suddenly cancel their orders?

 Continue the transaction

 Talk to the customer and convince them

 Agree with the customer's decision

 Our income decreases since pandemic pursue quarantine

8. How does online selling helps you during this pandemic?

 It increases our family budget

 It helps me become more sociable with others

 It makes my day productive

 Agree, because it is part of having a business.

 Disagree, because online sellers have a limited income.

 It will be a burden to our family budget

 It will destroy my business budget

 It may affect my personal money

Research Project Start Date Days to Complete

Background of The study 20-Nov 22

Statement of the Problem 21-Nov 23

Scope and Limitations 22-Nov 24