PROJECT REPORT ON

LUXURY HOTELS

BY

GROUP-6

OF
1. Introduction to hotel group
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt
House motel adjacent to the Los Angeles International Airport. Over the fol-
lowing decade, Jay Pritzker and his brother Donald Pritzker, working to-
gether with other Pritzker family business interests, grew the company into
a North American management and hotel ownership company, which be-
came a public company in 1962. In 1968, Hyatt International was formed
by Pritzker family business interests and subsequently became a separate
public company. Hyatt Corporation and Hyatt International Corporation
were taken private by the Pritzker family business interests in 1979 and
1982, respectively. Prior to June 30, 2004, Hyatt Corporation, which
primarily consisted of the North American hotel management and franchise
companies, was owned by HG, Inc. (HG). H Group Holding, Inc. (H Group),
which is owned by Pritzker family business interests, owns HG. In addition
to owning Hyatt Corporation, HG owned various other North American hos-
pitality related businesses (primarily consisting of hotel properties and the
vacation ownership business) and on June 30, 2004 contributed these hos-
pitality related businesses to Hyatt Corporation. Following such contribu-
tion, the stock of Hyatt Corporation was distributed to the Pritzker family
business interests that owned H Group. We refer to this transaction as the
―June 2004 Transaction.‖ Following the June 2004 Transaction, substan-
tially all of the hospitality assets owned by Pritzker family business inter-
ests, including Hyatt Corporation and Hyatt International Corporation, were
consolidated under a single entity. On August 4, 2004, Global Hyatt, Inc.
was incorporated in Delaware and subsequently changed its name to
Global Hyatt Corporation. On December 31, 2004, pursuant to a Master
contribution Agreement, the stock of Hyatt Corporation and the stock of AIC
Holding Co. (AIC), the owner of Hyatt International Corporation and other
international hospitality related assets and operations, as well as hospitality
related assets and operations held by certain other entities owned by
Pritzker family business interests, were contributed to Global Hyatt Corpo-
ration by their respective owners in exchange for shares of Global Hyatt
Corporation common stock. As a result of this transaction, Hyatt Corpora-
tion, AIC and Hyatt International Corporation became wholly- owned
subsidiaries of Global Hyatt Corporation. The contribution was reflected as
a transaction between entities under common control as of January 1,
2004. On June 30, 2009, Global Hyatt Corporation changed its name to Hy-
att Hotels Corporation. On November 10, 2009, we completed an initial
public offering of 43,700,000 shares of our Class A common stock, of which
selling stockholders sold 38,000,000 shares and we sold 5,700,000 in
connection with the underwriters’ exercise of their option to purchase addi-
tional shares. In connection with the offering, our Class A
 common stock began trading publicly on the New York Stock Exchange
under the symbol ―H‖ on November 5, 2009.

Overview
Hyatt Hotels Corporation is a global hospitality company with widely recog-
nized, industry leading brands and a tradition of innovation developed over
our more than fifty-year history. Our mission is to provide authentic

hospitality by making a difference in the lives of the people we touch every

day. We focus on this mission in pursuit of our goal of becoming the most
preferred brand in each customer segment that we serve for our asso-
ciates, guests and owners. We support our mission and goal by adhering
to a set of core values that characterize our culture. We believe that our
mission, goal and values, together with the strength of our brands,

strong capital and asset base and opportunities for expansion, provide us
with a platform for long-term value creation. We manage, franchise, own
and develop Hyatt-branded hotels, resorts and residential and vacation

ownership properties around the world. As of December 31, 2010, our

worldwide portfolio consisted of 453 Hyatt-branded properties (127,507
rooms and units), including:

• 177 managed properties (68,239 rooms), all of which we operate under

management agreements with third-party property owners;
• 132 franchised properties (20,249 rooms), all of which are owned by third
parties that have franchise agreements with us and are operated by third
parties;
• 90 owned properties (including 3 consolidated hospitality ventures)
(23,637 rooms) and 6 leased properties (2,851 rooms), all of which we
manage;

• 24 managed properties owned or leased by unconsolidated hospitality

ventures (10,330 rooms);
• 15 vacation ownership properties (962 units), all of which we manage;
and

• 9 residential properties (1,239 units), all of which we manage and some of

which we own.

Our full service hotels and resorts operate under five world-recognized
brands, Park Hyatt, Andaz, Grand Hyatt, Hyatt Regency and Hyatt. Our two
select service brands are Hyatt Place and Hyatt Summerfield Suites (an

extended stay brand). We develop, sell or manage vacation ownership

properties in select locations as part of the Hyatt Vacation Club, which is in
the process of changing its name to Hyatt Residence Club. We also man-
age, provide services to or license our trademarks with respect to residen-
tial ownership units that are often adjacent to a Hyatt-branded full service
hotel. We consult with third parties in the design and development of such
mixed-use projects based on our expertise as a manager and owner of va-
cation ownership properties, residential properties and hotels.

Our associates, whom we also refer to as members of the Hyatt family, are
more than 85,000 individuals working at our corporate and regional offices
and our managed, franchised and owned properties in 45 countries around
the world. Substantially all of our hotel general managers are trained
professionals in the hospitality industry with extensive hospitality experi-
ence in their local markets and host countries. The general managers of
our managed properties are empowered to manage their properties on an
independent basis based on their market knowledge, management experi-
ence and understanding of our brands. Our associates and hotel general
managers are supported by our divisional management teams located in
cities around the world and our executive management team, headquar-
tered in Chicago.

We primarily derive our revenues from hotel operations, management and

franchise fees, other revenues from managed properties and sales of va-
cation ownership properties. For the years ended December 31, 2010 and
2009, revenues totaled $3.5 billion and $3.3 billion, respectively, net
income (loss) attributable to Hyatt Hotels Corporation totaled $66 million
and $(43) million, respectively, and Adjusted EBITDA totaled $476 million
and $406 million, respectively.

. COMPANY HISTORY
Our History
Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House
motel adjacent to the Los Angeles International Airport. Over the following
decade, Jay Pritzker and his brother Donald Pritzker, working together with other
Pritzker family business interests, grew the company into a North American ma-
nagement and hotel ownership company, which became a public company in
1962. In 1968, Hyatt International was formed and subsequently became a
separate public company. Hyatt Corporation and Hyatt International Corporation
were taken private by the Pritzker family business interests in 1979 and 1982,
respectively. On December 31, 2004, substantially all of the hospitality assets
owned by Pritzker family business interests, including Hyatt Corporation and Hy-
att International Corporation, were consolidated under a single entity, now
named Hyatt Hotels Corporation.

HYATT, ITS EXPANSION AND ITS CURRENT STATUS

Hyatt Corporation opened its first hotel on September 27, 1957. Hyatt's first property at Los An-
geles International Airport was originally named Hyatt House. The owner of Hyatt House was a
local entrepreneur by the name of Hyatt R. von Dehn. Hyatt hotels expanded aggressively
along the West Coast during the next decade. However, it wasn't until 1967, when Hyatt Corpo-
ration opened the world's first atrium hotel that the Hyatt® name became known worldwide. The
hotel's 21-story atrium tower lobby and dramatic departure from traditional hotel architecture
changed the course of the lodging industry. The challenge to hotel architects was no longer to
eliminate extra space; rather, to create grand, wide-open public spaces. By 1969, there were 13
Hyatt® hotels in the United States. That year, a subsidiary of the newly formed Hyatt Interna-
tional Corporation opened the first international hotel, the Hyatt Regency Hong Kong.

Hyatt Regency® hotels are the core brand of Hyatt Hotels & Resorts®, offering guests oppor-
tunities to broaden their horizons and rejuvenate. Lobbies and rooms are designed to reflect
the best of the local cultures, the food and beverage outlets are inventive, and exceptional
technology, meeting, and fitness facilities are available.

The Grand Hyatt® and Park Hyatt® brands were introduced in 1980 to further identify and mar-
ket the diverse types of Hyatt Hotels & Resorts® worldwide. Grand Hyatt® hotels serve cultur-
ally rich destinations that attract leisure and business travellers as well as large-scale meetings
and conventions. The hotels, reflecting a grand scale and refinement, include features such as
state-of-the-art technology, sophisticated business and leisure facilities, banquet and confer-
ence facilities of world-class standard, and specialized programs that cater to discriminating
business and vacation guests.

Park Hyatt® hotels are the company's smaller, luxury hotels designed to cater to the discrimi-
nating individual traveler seeking the privacy, personalized service and elegance of a small Eu-
ropean hotel. They offer a sense of sanctuary and luxury. In addition to state-of-the-art technol-
ogy, Park Hyatt® hotels offer exceptional food and beverage facilities, intimate, understated
surroundings, and 24-hour personalized service. Since the opening of Hyatt Regency Maui in
1980, Hyatt Hotels & Resorts® has become known as a leader in the creation and operation of
dramatic luxury resorts as well. These include, for example, Hyatt Regency Kauai in Hawaii;
Hyatt Regency La Manga in southern Spain; Bali Hyatt and Grand Hyatt Bali in
Indonesia; Hyatt Regency Cheju on the southern coast of Korea; Hyatt Regency Sanctuary
Cove and Hyatt Regency Coolum Spa & Resort in Australia's Queensland state; Hyatt Regency
Guam in Micronesia; Hyatt Regency Thessaloniki in Greece, Hyatt Regency Kathmandu, Nepal,
and Hyatt Regency Hua Hin in Thailand. Today, Hyatt Hotels & Resorts® specialize in deluxe
hotels with meeting facilities and special services for the business traveler, operates hotels in
major and secondary cities, airport locations, and leading resort areas throughout the world.
With the new hotels under development, Hyatt International Corporation will be creating more
than 20,000 job opportunities throughout the world. Hyatt Hotels & Resorts® have a reputation
not only for their physical distinctiveness, incorporating local art and design, but also for the
amenities and services provided. These special services include Hyatt Gold Passport®, Hyatt's
renowned recognition and award program for the frequent traveler; Regency Club® and Grand
Club®, VIP concierge floors; complimentary morning newspaper; specialty restaurants; and
custom catering.

HYATT AND ITS BRANDS

HYATT

At Hyatt hotels. Immerse yourself with the places and people whose every mission is to make
the most of your stay. You may be staying with us for an important meeting, to explore a new
city, or to reconnect with old friends. No matter the reason, you’ll find yourself surrounded by
enthusiastic insiders who delight in sharing the best of what each of our hotels and cities has to
offer.

We’ll make sure your needs are met, no matter your reason for visiting. Our restaurants and
bars are bustling and invigorating. Our guest rooms are restful and reviving. Our people are
inviting and in-the-know. At Hyatt hotels, you’re more than welcome.

Restful & Contemporary Rooms

At Hyatt Hotels our guestrooms and suites are flexible spaces that allow guests to work and
relax.

PARK HYATT
Park Hyatt has a tagline of – ‘Luxury is personal’.
Park Hyatt Experience:
A visit to Park Hyatt and you will find yourself surrounded by contemporary
luxury. Dramatic architecture and design where you are offered privacy,
personalized service and peerless quality— from original works of art to
culinary arts. Understated elegance is the underlying philosophy at every
Park Hyatt to provide you with sophisticated luxury. The architecture which
surrounds you is a stunning display of contemporary design. World
renowned architects and interior designers custom design each Park Hyatt
to brilliantly combine modern style and timeless regional trademarks with
grace and ease.

Each Park proudly reflects its unique environment and culture. Wake up to
the city you are in, with special local touches and detail found in each cor-
ner throughout the hotel. At Park Hyatt, you will experience the best each
location has to offer—even if you choose never to leave the hotel.

Every Park Hyatt staff member is dedicated to providing you with an

incomparable level of personalized service designed for the more discrimi-
nating of guests.

Every Park Hyatt staff member is dedicated to providing you with an

incomparable level of personalized service designed for the more
discriminating of guests.

Rejuvenate with an exquisite spa experience designed specifically to pro-

vide you with a total sense of purity, tranquillity and peace of mind and
spirit.

Park Hyatt hotels are home to some of the world’s finest art. From Ed
Paschke to Gerhard Richter and many others, take a moment to discover
the artistry and brilliance in the collection of paintings, sculptures or other
Objets d’Art that enhance the beauty of each hotel’s contemporary interior.

GRAND HYATT
Expect nothing but the best at Grand Hyatt hotels. The most spectacular
accommodations. The most savory dining options. The most eye-opening
entertainment. You’ll find our distinctive hotels in major cities and resort
locales, right in the center of it all. Our hotels are places to enjoy, to social-
ize within and entertain on any level you wish. All our hotels boast dra-
matic, energetic lobbies, exquisite dining options, state-of-the-art technol-
ogy, spas, fitness centers, and comprehensive business and meeting facili-
ties. So throw the wedding of your dreams, plan your yearly conference, or
just settle in for a romantic weekend of luxury for two. Our hotels will meet
and exceed all your needs throughout your stay.

Grand Hyatt Hotels serve large business destinations that attract

leisure and corporate travellers, as well as large-scale meetings
and conventions. The business hotels, reflecting grand scale and
refinement, include state-of-the-art technology, sophisticated busi-
ness and leisure facilities, banquet and conference facilities of
world-class standard, and specialized programs that cater to dis-
criminating business travel and vacation guests.
Grand Hyatt business hotels offer a variety of restaurants, cafes
and bars.
Additional lobby lounges are provided for business travel guests
to socialize and relax.
Meeting space in Grand Hyatt business hotels is typically,
medium-to-large in size offering the perfect size for meetings and
conventions.
The elegant ballrooms are perfect for hosting weddings, holiday
and cocktail parties of grand scale.
Business travel centres are a standard feature of all Grand Hyatt
hotels.
Offering around the clock corporate travel services, such as sec-
retarial needs and assistance with meetings held at the hotel.
Grand Hyatt business hotels also offer modern fitness centres
and a wide choice of recreational facilities. Fitness experts are
readily available to offer any additional support.

ANdAZ
Created in response to the discerning traveller’s need for an ex-
perience that blends style with uncompromised service, ANdAZ
focuses on a personal attention to detail and a dedication towards
individual preferences. A renewal of the highest quality standards,
the delivery of simple luxuries. ANdAZ delights the senses.
Inspired music and the charm of the local voices. The taste of
carefully prepared cuisine. The delight of unexpected details and
a personal taste of comfort and place. Cultural sensitivities in
harmony with a global perspective.
ANdAZ provides a completely new experience in the concept of
hospitality

HYATT REGENCY
Hyatt Regency Hotels are among the company's best-known
and familiar hotels located in leading business and group des-
tinations around the world. These hotels feature stylish,
contemporary design, abundant meeting facilities and extraor-
dinary restaurants. Hyatt regency is the oldest brand of Hyatt
and the first hotel in this series was the Hyatt Regency At-
lanta.
HYATT PLACE
Hyatt Place, a new kind of hotel that puts style, innovation and
The Hyatt Touch® within everyone's reach. The guests will enjoy
a spacious guestroom with a 42" flat-panel HDTV, signature Hyatt
Grand Bed™, a plush Cosy Corner oversized sofa-sleeper that is
separated from the sleeping area, and complimentary high-speed
Wi-Fi internet access throughout the hotel. Hyatt Place. It's so
you™.

Hyatt Residence Club

Enjoy the serenity of a shimmering lake from your own private balcony. Ex-
perience the exhilaration of skiing down a mountain topped with fresh pow-
der snow. Listen to crashing waves as soft ocean breezes drift through
your window. These are the vacation memories that will never leave you.
As a Hyatt Residence Club owner, make them yours when you choose the
destination and season that fit your lifestyle.
A collection of generously appointed luxury residences in exclusive desti-
nations, it’s an enticing alternative to a vacation or second home. Hyatt
Residence Club has perfected the ―total vacation‖ experience. Our collec-
tion of world-class hotels, our cultural fluency and our commitment to
exceptional service create a time-honored standard of excellence that Hyatt
owners prize above all others.

Hyatt Residence Club combines the long-term value of home-ownership

with the ultimate in vacation freedom. Your deeded fractional purchase can
be transferred to children and grandchildren. And trade your points for time
within Hyatt’s network of more than 700 destinations. The success of Hyatt
Residence Club is driven by the tireless commitment and energy of Hyatt
staff members as well as the unwavering trust of our valued owners. Their
pride of ownership creates the exceptional communities you’ll be proud to
call home.
Hyatt Zilara™ and Hyatt Ziva™
Hyatt Zilara™ and Hyatt Ziva™ all inclusive resorts are located in
some of the most lush, breathtaking settings in Mexico. Here any-
thing is possible, because everything you need is
included from luxury accommodations and authentic dining op-
tions to world-class entertainment and locally inspired activities.

Hyatt Zilara, adults-only resorts, invites guests to experience

endless opportunities to live in the moment, find ultimate re-
laxation and discover the joy of a carefree stay.
Hyatt Zilara™ all inclusive resorts create endless opportunities to
live in the moment. Guests delight in unique and spontaneous ex-
periences, whether they seek ultimate relaxation in a carefree, so-
phisticated setting or a calendar full of activities – allowing them to
explore their surroundings.
Each resort location offers spacious suites, world-class dining, an
impressive array of upscale amenities, outstanding service and
breathtaking ocean views.
Hyatt Ziva, offers guests that chance to uncover unexpected fun
and discovery as they try new things and bond in new ways with
family, friends, and soon-to-be friends. Hyatt Ziva™ all inclusive
resorts capture the fun and vitality of a vacation. Guests of all
ages discover the unexpected, as they try new things and bond in
new ways through the passion of a warm and welcoming staff, the
beauty of local culture and authentic culinary delights. The experi-
ence will inspire stories among groups, families, friends, and
soon-to-be friends. Each resort location features plush accommo-
dations, impressive amenities and impeccable service – along
with a myriad of activities from fine dining options and unique spa
treatments to Children’s programming and nightly entertainment.
 HYATT HOUSE
At Hyatt House, you can keep your home life rolling. Here, the
contemporary apartment-style suites are the alternative to typical hotel
accommodations.
Hyatt House features:
• Spacious studio, one and two-bedroom kitchen suites with fully-fitted
kitchens, comfy living rooms, spacious bedrooms and stylish bathrooms, so
you’ll no longer have to use your bed as the sofa and dinner table combo.
• Free WiFi and remote printing, everywhere
• Flat panel HDTVs
• New complimentary Kenet MD™ skin and hair care amenities

• Pet friendly accommodations.

 HYATT IN INDIA

Hotel+Location No. of
Rooms

Grand Hyatt Mumbai 547+111 apart-

ments
Grand Hyatt Goa 312
Hyatt Regency Mumbai 401

Hyatt Regency New Delhi 512

Hyatt Regency Kolkata 233

Hyatt Regency Chennai 327

Hyatt Regency Pune 219
Park Hyatt Hyderabad 209

Park Hyatt Chennai 201

 Park Hyatt Resort and Spa Goa 249
Hyatt Bangalore 143

Hyatt Hyderabad 166

Hyatt Pune 209

Hyatt Raipur 105

Hyatt Amritsar 248
Hyatt Ahmedabad 178

Hyatt place pune --- search it and

write
Hyatt place hampi ---search it and
write

Hyatt Regency Mumbai

Introduction
Contemporary elegance and style best describes Hyatt Regency Mumbai, the
city’s leading business hotel. A luxury 5-star hotel conveniently located on Sahar
Airport Road, Hyatt Regency Mumbai is just a kilometre from the international
airport terminal, 5 kilometres from the domestic terminal and 2 kilometres from
the business hub of Andheri-Kurla, MIDC and Seepz.

The proximity to the international/domestic airport, other business and shopping

areas like Bombay Exhibition Center, Bandra Kurla Complex, Film City Road,
Andheri West and Bandra shopping areas makes Hyatt Regency Mumbai one of
the most conveniently located hotels in Mumbai, and the most sought after 5-Star
Hotel by frequent business travelers.
Hyatt Regency Mumbai with 401 luxury rooms and suites is considered as a
premier business travel destination, offering unique dining experiences, an ex-
tensive state-of-the-art spa and fitness center, and innovative banqueting facili-
ties. The accommodation is spacious and comfortable with amenities to suit
each traveler’s needs. One can also choose from a host of special offers and
room packages. The Regency Club rooms and facilities are exclusive with
complimentary services, express check-in and access to a private lounge.

Signature cuisine is what you will experience when you dine with us at Hyatt
Regency Mumbai. The hotel is home to 3 distinguished restaurants each styled
and designed keeping in mind the taste of a seasoned business traveler.

Choose Italian food at STAX, Indian and Asian specialities at Glasshouse, de-
lightful desserts and hi-tea at The Bakery, or distinctive cocktails at The Bar. The
hotel is home to world-class dining options, the restaurants and bars provide the
finest meals accompanied with premium beverages. Each menu is designed to
offer the latest culinary trends and authentic favourites.

Be it business or pleasure our large meeting and conference spaces with

abundant natural light can easily accommodate any seating or theme. As a
leading wedding venue, choose from the indoor and outdoor facilities for that
memorable gathering at our hotel.

A retreat for the senses, rejuvenate and revive yourself at our award-
winning Club Prana Spa, and Fitness Centre, enjoy a competitive match with our
indoor and outdoor racquet sport facilities and a beautiful free-form outdoor pool.
Our luxury 5-star Mumbai airport hotel is truly a welcome sanctuary for discerning
executives and international travelers.

Hotel Features
· 401 Hotel Rooms & Suites
· Regency Club
· Malaysian teak floors
· Prestigious Presidential Suite
· E-Concierge
· Airport Shuttle Service
· Sightseeing Tours
· International Cuisine with Seasonal Menus
· STAX Restaurant & Glasshouse Restaurant
· The Bar & The Bakery
· Outdoor Swimming Pool
· Club Prana Spa and Fitness Centre
· Squash Court & Tennis Court
· Regency Ballroom
· Weddings
· Meetings Express
· Banquets and Conferences

Hyatt Regency Mumbai

Address: Ascot Centre, Sahar Airport Road,
Mumbai, India.
Pin Code: 400 099
Tel: +91 22 6696 1234
Fax: +91 22 6696 1235
Website: http://mumbai.regency.hyatt.com
Architect : Lohan Associates Chicago, Illinois, USA
Interior : Chhada Seimbieda Remedios, California, USA
Landscape : SWA Group Sausalito, California, USA
Interior/Landscape lighting: Integrated Lighting Design, Marina
Del Ray CA USA
Art Work : Rajeev Sethi Scenographers, New Delhi.

Functional Strategies

Brand Vision

Hyatt Regency Mumbai’s extensive facilities will exceed the needs of cus-
tomers and will bring the developing north and established south together
in central Mumbai, altering the standards for the industry. This will differen-
tiate the facility from its nearest competitors by offering a complete lifestyle
experience no yet seen in South Asia.

It shall, through innovation and continual improvement, raise the standards

of hospitality set in India. This, coupled with the complete lifestyle experi-
ence provided by the product itself, shall differentiate Hyatt Regency
Mumbai from its competitors in South Asia. Hyatt Regency Mumbai will re-
tain a team of highly motivated and youthful professionals, united in spirit
and attitude. The team will be empowered to take business decisions that
exceed customer expectations while remaining focused on increasing
profit.

Food and Beverage Vision

To design and operate consistent and profitable food and beverage
facilities that are recognised as the leader in their local market.

Finance Vision

To enhance the financial processes and systems that protects the owner’s
assets and maximize profitability.

Human Resources Vision

To be a motivated team of multi-skilled individuals who embody Hyatt’s

culture goals, and values in a changing business environment.

Marketing Vision

To be recognized by our customers, owners and employees as the leader

in the industry in understanding their needs, developing products, providing
services and communications which exceed expectations.

Rooms Vision

To provide exceptional guest service and a profitable state-of-the-art

room’s product that meets current and future business and leisure travel
needs.

Technology Vision

To harness new and existing information and technology to make better

business decisions, improve efficiency and customer satisfaction, enhance
revenues and decrease the cost of doing business.

Hyatt Culture Characteristics

Culture is our shared beliefs, practices and behaviours that best represent
working at Hyatt International. The Culture Characteristics that have made
Hyatt International successful to date reflect the way we work to achieve
our objectives and must be understood and embraced by every employee.

INNOVATIVE.

TEAMS.
 CARE for each other.

PERSONAL GROWTH.

MULTICULURAL.

CUSTOMER FOCUSED.

TOUCHES OF HYATT

Greet Guests Warmly

Use the guest’s name, make eye contact.

Say Goodbye Warmly

Let guests know you look forward to welcoming them back.

Accept Compliments humbly Gra-

ciously thank guests and colleagues.

Resolve Guest complaints

Take ownership, Solve the problem courteously and promptly, say ―no‖ only
when absolutely necessary.

Treat Others Respectfully

With warmth and humility, including guests, owners, colleagues and the lo-
cal community.
Escort Guests Personally

Rather than pointing out directions.

Answer the Phone Professionally

Within three rings, with a smile in your voice, thank guests for holding.

Take Pride in Your Appearance Re-

member that first impressions count.

Work Safely and Cleanly

Take pride in your workplace.

Maintain Your Work Environment

Fix and report defects, respect the environment, recycle and conserve en-
ergy.

Product and Facilities

ROOMS
Standard
King Room

Hyatt Regency Mumbai welcomes you with the best accommodation in Mumbai.
Our King Room is well equipped with contemporary facilities for the business as
well as leisure travelers. Exquisitely built our 36-square-metre room features
modern day design with Malaysian teak floors, oversized mirrors and floor-to-
ceiling windows. Enjoy a plush king sized bed, a work desk with high-speed
Internet access, marble bath with a separate tub and step-down rain shower and
other complimentary in-room amenities like complimentary newspaper and
bathrobes.

Twin Room

Hyatt Regency Mumbai welcomes you with the best accommodation in Mumbai. Our
Twin Room is well equipped with contemporary facilities for the business as well as
leisure travelers. Exquisitely built our 36-square-metre room features modern day de-
sign with Malaysian teak floors, oversized mirrors and floor-to-ceiling windows. Enjoy
comfortable twin beds, a work desk with high-speed Internet access, marble bath with a
separate tub and step-down rain shower and other complimentary in-room amenities
like complimentary newspaper and bathrobes.
Regency Club
Club King

Explore sheer opulence with our VIP accommodations

and exclusive amenities including personalized check-
in and checkout, boardroom usage, airport transfers
and Regency Club lounge offerings of continental
breakfast, tea, evening cocktails and snacks. Enjoy a
36-square-metre room with modern design that com-
plements a plush king bed, work station with compli-
area with a sunken tub and rain shower. mentary high-speed Internet and marble bath
Club Twin
VIP accommodations and exclusive amenities are yours including personalized check-in and
checkout, boardroom usage, airport transfers and Regency Club lounge offering Continental
breakfast, tea and evening cocktails and snacks. Enjoy a 36-square-metre room with modern
design that complements two plush twin beds, work desk with complimentary high-speed Inter-
net and marble bath with sunken tub and rain shower.
Club Deluxe King

VIP accommodations and exclusive amenities are

yours including personalised check-in and checkout,
boardroom usage, airport transfers and Regency Club
lounge offering Continental breakfast, tea and evening
cocktails and snacks. Enjoy a 40-square-metre room
with modern design that complements a plush king bed,
work desk with complimentary high-speed Internet and
marble bath with sunken tub and rain shower.
Club Deluxe Twin
VIP accommodations and exclusive amenities are yours including personalised check-in and
checkout, boardroom usage, airport transfers and Regency Club lounge offering Continental
breakfast, tea and evening cocktails and snacks. Enjoy a 40-square-metre room with modern
design that complements two plush twin beds, work desk with complimentary high-speed Inter-

net and marble bath with sunken tub and rain shower.
Suite

Regency Suite King

Spacious 67-square-metre suite features modern decor with floor-to-ceiling windows

and Malaysian teak floors, a complementing king bedroom, living area, work desk with
high-speed Internet access and marble bath with sunken tub and step-down shower.
Enjoy exclusive Regency Club amenities including boardroom usage, airport transfers

and private lounge offering breakfast, tea, cocktails and snacks.

Regency Executive Suite

Luxurious 102-square-metre suite with a lush living area, work desk with high-speed Internet
access, marble bath with a sunken tub and step-down rain shower and bedroom with a plush
king bed. Enjoy contemporary modern design with Malaysian teak floors, along with exclusive
Regency Club amenities such as boardroom usage, airport transfers and private lounge with

continental breakfast, tea and evening cocktail hour.

 Presidential Suite

Located on the sixth floor, the Presidential Suite covers

205-square-metre of plush, tastefully decorated interi-
ors designed for supreme comfort. The living room
comes with a 42-inch plasma, a DVD player and Bose
speakers. The suite also offers a luxury massage chair,
modern kitchenette and a personal wine bar. The Pres-
idential Suite offers special touches that include luxu-
pamper your senses. ries such as a marble bath and a Jacuzzi to
2. Guest Services
Guest Services
Discover first-class service that has made Hyatt Regency Mumbai the premier choice of luxury ho-
tels in Mumbai, India. This acclaimed luxury hotel has long catered to a loyal clientele of discerning
international executive travelers.

Delight in the undivided attention of our experienced staff. Savour fabulous cuisine and impeccable
service in our restaurants, bar and bakery. Visit our Club Prana Spa and Fitness Centre for a 5-star
pampering treatment. Allow our 24-hour Hyatt Concierge to detail every moment of your stay by ar-
ranging for restaurant reservations, leisure activities, sightseeing tours, and more.

For corporate visitors, our luxury hotel offers exceptionally appointed accommodation and impres-
sive conference facilities, along with professional event planning and catering. A full-service Busi-
ness Centre is also available to administer to last-minute emergencies.

Internet Access
Stay connected during your stay with us. See below for the type of Internet access and availability of
Wi-Fi

Guest Rooms :

· High-Speed Internet - Wired

· High-Speed Internet - Wireless

Meeting Rooms:

· High-Speed Internet - Wired

· High-Speed Internet - Wireless

Public Areas:

· High-Speed Internet - Wireless

Regular Package -

1.5 MB – 750 All Inclusive

Superior Package -

4 MB - 950 All Inclusive

Onsite Services
At Hyatt Regency 5 Star Luxury hotel in Mumbai - A wide range of in-house facilities are available for
business, entertainment, health and relaxation. These include the 24-hour Business Centre, an ex-
clusive Spa and Fitness Centre with an air-conditioned squash court and an outdoor, floodlit tennis
court. Spa and related facilities include steam rooms, sauna, hydrotherapy massage, beauty treat-
ments and an open juice bar and lounge.

Concierge
The Concierge provides a host of services to ensure a comfortable and memorable stay of visitors at
our luxury hotel in mumbai.

Concierge services include:

· Air ticket confirmation

· Restaurant reservations
· Travel arrangements
· Sightseeing tours
· Limousine hire
· Messages
· Courier service
· Photo processing
· Personalized business cards

Additional Services and Facilities

· Assistant Manager on duty 24 hours

· Babysitting
· Laundry and valet
· Doctor on call
· Currency exchange (surcharges apply)

Transportation
Our hotel in Mumbai offers chauffeured cars, prepaid taxis for airport and hotel transfers. Fares fixed
by the Road Transport Authority (RTO) allows for haggle free commute. Visitors to the city are rec-
ommended not to exceed the fixed 'luggage included' charges. A taxi counter is available inside both
the airport arrival lounges. Taxis are authorized to carry up to four passengers.

Travel Desk
Within minutes from the international and domestic airport and close proximity to the railway stations
Hyatt Regency Mumbai is ideally situated for any mode of travel. Anticipating the needs and require-
ments of discerning travelers, the travel desk set up at the hotel’s lobby provides services for hassle
free travel requirements. It is a one stop shop for ticketing services that will include flight reconfirma-
tions, endorsements, cancellations, issue and validation of tickets for travel by air or rail. An option
for those in need of reliable travel advice.
Open daily from 9:00AM – 6:00PM

Hyatt Regency is the most strategically located 5 Star Hotel near Mumbai Airport.

Distances To / From the Hyatt Regency Mumbai Hotel

· International airport - 1 kms / 0.6 miles, 5 minutes by car

· Domestic airport - 5 kms / 3 miles, 15 minutes by car
· Distance from city centre - 25 kms / 16 miles, 45 minutes by car
· Bombay Exhibition Centre, Goregaon East - 5.58 kms/ 3.4 miles,15 mins by car
· Business Hub of Andheri (MIDC, Seepz) – 6.9 kms/ 4.2 miles, 15 mins by car
· Business Hub of BKC - 10.23 kms/ 6.35 miles, 20 mins by car
· Shopping / entertainment (Andheri West) -5.92 Kms/ 3.67 Miles by car
· Shopping / entertainment (Bandra) - 12 km / 7 miles, 25 minutes by car

Dining and Entertainment

Restaurants
Hyatt Regency Mumbai offers a range of exciting and innovative Italian and
multi-cuisine dining options in the hotel's speciality restaurants that include

STAX
Location: Lobby Level towards the northern corner

Hours: Dinner: 7:00 pm to 11:30 pm

This contemporary and international restaurant in

Mumbai occupies the entire right wing and is spread
across two floors overlooking the swimming pool and
landscaped garden. The restaurant is known for its unique architectural style, which combines
elements of glass, steel and stone, making it a perfect destination for a private and comfortable
meal. Open for dinner the Italian restaurant, presents a unique dining experience, serving fresh
home-made pastas, delectable seafood specialities, popular country cuisine and an enticing
vegetarian selection, not to mention the famous tiramisu. The original and robust flavours of
each dish are paired with a perfect wine selected from a discerning collection of Italian wines.

Tiramisu- STAX is home to the most popular Italian trifle- Tiramisu! For dessert enthusiasts our
signature Tiramisu is handmade to perfection, with the choicest of ingredients ensuring several
irresistible visits. The fluffy sponge combined with the exotic flavors of espresso and cocoa and
layered with mascarpone makes for the most sinful preparation. Each spoon diffuses to the
taste buds the essence of a truly Italian experience. To place your orders and for more informa-
tion contact us now

Glasshouse
Location: Lobby

Level Hours:
Breakfast:
Weekdays - 6:30 am to 10:00 am
Saturday, Sunday and public holidays - 6:30 am to
10:30 am
Lunch: 12:00 noon to 3:00 pm
Dinner: 7:00 pm to 11:30 pm
Glasshouse, the hotel's all-day dining restaurant, features international specialties and authentic
Indian kebabs and curries prepared in an interactive show kitchen. Open 24 hours, the best
restaurants in Mumbai has both à la carte selection, as well as a sumptuous buffet for breakfast,
lunch and dinner with traditional Indian thali options. The desert buffet is a must try.
The casual yet lively ambience with a panoramic poolside view is accentuated by dramatic
lobby interiors designed with floating ebony-coffered ceilings and stainless steel and stacked
glass features.

Buffet Breakfast - We understand breakfast is the most important meal of the day, and
Glasshouse has just the buffet spread, to help start the morning refreshed and energized.
Choose from Indian, American and continental specialties while our daily rotating live stations of
Belgian Waffle, Miso Soup, Appam Stew, Pyaz kachori, ragda, Tibetan Thukpa, English
crumpets amongst others, serves you, your favourites in minutes. The perfect start to a fantastic
day!

Priced at INR 900++

Lunch & Dinner Buffet- Featuring a selection of Western and Asian delicacies along with In-
dian regional favourites. Our lunch and dinner buffet also has a spread of healthy soup and
salad options for our health conscious guests. One of the best all-day dining restaurants in the
city, Glasshouse offers guests the chance to watch our Culinary maestros at work in the show
kitchen while relishing their food.
Lunch Buffet priced at INR 1450 plus taxes
Dinner Buffet priced at INR 1600 plus taxes

Wood fired pizza - We ensure the right ingredients and techniques are used to create a truly
authentic experience while you dine with us. Presenting a smoking hot menu of delicious wood
fire pizza, where the smoky wood flavours combined with cheese, fresh vegetables and juicy
meats, makes it the perfect recipe for any meal. Not to mention the health conscious also have
whole wheat options to choose from and for those in a hurry takeaway is available.

The Bakery
Hours: 9am to 10pm
Orders to be placed 48 hrs in advance

Location: Lobby Level

Located on the lobby level, The Bakery, the hotel’s

brand-new addition to its food and beverage outlets,
creates an all-encompassing experience for its patrons. This 32-seater eatery is conveniently
designed to provide a contemporary and casual setting overlooking manicured landscapes and
the pool, where one can enjoy a casual snack or refreshments throughout the day.

Aesthetically conceptualized by the acclaimed international designer, George Wong, it satiates

guests’ senses with the aroma of fresh breads, the taste of richly brewed tea, the sound of
guests’ favourite cookies cracking, the sight of an irresistible cake and the feel of a warm crois-
sant.

The Bakery offers everything from a quick coffee to go or a bite to eat before a meeting, to a
cozy space in which to lounge around in before a flight.

The Bar
Location: Lobby Level towards the northern corner
overlooking the pool

Hours: 3:00 pm to 1:30 am

Happy Hours- 5:00- 7:00 pm daily

Located at the upper level at STAX the best Bar in Mumbai features a wide variety of whiskies
and single malts, making it the perfect setting for a relaxed evening in a warm and inviting ambi-
ence. Explore the extensive beverage list includes champagnes, imported beers and wines of
the world, each with distinctive histories and flavors perfectly complimenting the cuisine.

Business Services

Book your Mumbai business travel accommodation at Hyatt Regency Mumbai, where
every need of yours has been anticipated. Hyatt Regency's state-of-the-art features
have helped us to emerge as a leading business hotel in Mumbai.

Our 24-hour Business Centre extends a vital communication link for the corporate
traveler. Take advantage of a confidential satellite office with full secretarial support,
word processing, telefax, photocopying and information on local commerce, trade,
banking and finance (available upon prior notice).

Translation services and business card printing can be pre-arranged at our Mumbai
business hotel. Personal computers, cellular phones, modems, laptops and private
workstations are available for hire. In addition, the Business Centre conference room
comfortably accommodates meetings for up to eight persons.

Activities

Centrally located, Hyatt Regency luxury hotel is in close proximity to a number of

Mumbai’s business hubs and entertainment centers. With a perfect blend of old world
charm and new world culture, the city offers classical architectural delights, beaches,
parks, museums, day trips, temples, shopping hubs, movie multiplexes and a very
vibrant cityscape. The hotel helps organize personalized sightseeing trips complete with
picnic treats to go along.

Hyatt Regency Mumbai boasts of exceptional indoor recreational facilities combining the
pleasures of our luxury Club Prana Spa, fully equipped fitness center, squash court and
floodlit tennis court giving guests a chance to relax, rejuvenate or stay fit.

Club Prana

Borrowing its name from the Sanskrit word for "Life Force", Club Prana, India's first Ur-
ban Spa and Fitness Center, is a tranquil retreat for the senses - A haven away from
the hustle bustle of everyday life. Club Prana Spa is an idyllic wellness facility compris-
ing of four distinct zones offering a selection of luxurious body and beauty treatments,
state-of-the-art fitness equipment, rest, and rejuvenation.

Racquet Sport Facilities

Club Prana features an air conditioned glass backed international size squash court
with wooden sprung floor and night lit, international size, tennis court with synthetic
surface.

Pool
Immerse yourself in the glistening blue waters of our outdoor pool or simply bask under
the Mumbai sun at our sundecks. Allow our attentive poolside food and beverage ser-
vice to help you unwind and relax.