PERSONAL INFORMATION

Full Name Laura Predescu

Address Bucharest, Romania
Date of birth 11.02.1988
Citizenship Romanian
Phone 004 0712 345 678
E-mail
Skype

Position applying for Waitress / Barmaid

WORK EXPERIENCE
Company Name “OWSTON HALL HOTEL”, Doncaster, UK
Dates February – December 2016
Position Waitress/ Barmaid
Duties  Great guests and make them feel comfortable.
 Learn menu items and be able to describe them
appropriately to guests.
 Take beverage and food orders.
 Deliver beverages and food in a timely manner.
 Check-in with guests to ensure that everything is going well.
 Clear dirty dishes from table.
 Refill beverages throughout the meal.
 Deliver guest’s bill and thank them for dining at the
restaurant.
 Work with other servers and be a team player.
 Prepare alcohol or non-alcohol beverages for bar and
restaurant patrons
 Interact with customers, take orders and serve snacks and
drinks
 Assess customers’ needs and preferences and make
recommendations
 Mix ingredients to prepare cocktails
 Plan and present bar menu
 Check customers’ identification and confirm it meets legal
drinking age
 Restock and replenish bar inventory and supplies
 Cleaning duties

Company Name “CORAL BAY RESTAURANT”, Coral Bay, Cyprus

Dates 2011 - 2015
Position Waitress/ Barmaid
Duties  Looking after guests and attending to their needs during their
visit.
 Welcoming them to the restaurant, escorting them to their
table and also informing
 them of any special offers or meals
 Providing a warm welcome for customers.
 Receive food & drink orders & serve customer requests to
 the standards required.
 Serving dishes to customers at tables.
 Learning the names of & building relationships with regular
customers.
 Ensure timely delivery of all food & beverage items to
customers.
 Understand menu content and keeping up to date with any
menu changes.
 Making recommendations from the menu if requested.
 Answer guest queries in a polite and helpful manner.
 Clearing cutlery and dishes away from tables.
 Passing food orders through to the kitchen staff promptly.
 Ensuring all hotel corridors are kept clear from rubbish,
glassware and crockery.
 Full product knowledge of all menu items and hotel facilities
and services.
 Check on customers asking if they are enjoying their meals
and service.
 Ensuring the food service area is left clean and tidy once all
the guests have left.
 Relaying, preparing and setting tables for the next guests.

EDUCATION
School name/ Spiru Haret University - Department of Accounting and
years of study Management Information Systems, 2007 – 2010, BUCHAREST
Activity and  Sales courses –,,Effective Communication Techniques”
extracurricular courses
knowledge  Customer Care Course

FOREIGN LANGUAGES
Fluent Very good Medium Basic
English X

ADDITIONAL INFORMATION
Driving license Category B
Interests  Music, travelling, reading, dancing

PERSONAL SKILLS
Communication  Very good communication skills
skills  Good team player
 Easily adaptable to different environments
Organizational/  integrity, good organizer
managerial skills  Reliable and responsible
 Capable of working well under pressure
Computer skills  Microsoft Office, Internet