LOAN SANCTION LETTER

30/12/2022
Upmove Capital Private Limited
Indiqube Gamma, no 293/154/172, 1st Floor, ORR,
Kadubeesanahalli, Bangalore- 560103, Karnataka, India.

Dear Ankit Kumar Verma,

This letter is made in reference to your loan application number SC319EKRN29A4EA5T dated
30/12/2022. Based on the information you provided in your loan application, we are pleased to
inform you of the approval of your loan based on the following terms and conditions:

LOAN DETAILS
End Use Medicine Bill
Loan Identification NO SC319EKRN29A4EA5T
Term loan of an amount of INR 2000/- (Indian Rupees
Loan Amount
two thousand )
Validity of offer 7 days from date of this letter
Interest Rate 30 %% p.a.
Date Of Sanction 30/12/2022
Tenor(in months) 2 MONTHS
Number of monthly instalments 2
Payment Mode Online
OTHER CHARGES (Inclusive of GST)
Default Charges 6.119999999999997 % p.a.
Processing Charges INR 283
Collection Charges NA
Swap Charges NA
Prepayment Premium INR 76 - Interest accrued till repayment date-Interest
 accrued till repayment date
Bounce Charges (over and above the
NA
charges levied by the bank)
Cancellation Charges NA
Total Principal Interest
EMI No Deadline
Amount Amount Amount
30/01/20
Repayment Details[1] 1 1038 988 50
23
28/02/20
2 1038 1012 26
23
[1] Repayment schedules are created by assuming today as loan disbursal day and these may
vary with change in disbursal date, e.g. If disbursal date is delayed by two days accordingly
repayment schedules will also be delayed by two days. Also, The first and/or last instalment
amount could be a figure that may be different from other instalment amounts.

This sanction letter (the "Sanction Letter") captures the most important terms of the aforesaid
Loan, and is not intended to be and does not constitute a legally binding obligation. All other
terms and conditions of the Loan shall be as specified in the application form read with the loan
agreement and other loan documents to be executed amongst the Borrower and the Lenders
("Loan Documents"). No legally binding obligations will be created, implied or inferred until the
relevant Loan Documents are executed and delivered and completion of Know Your Customer
(KYC) and other regulatory checks with respect to the Borrower to the satisfaction of Upmove.
Upmove shall have the right to require the Borrower to provide such additional details and/ or
documents as required by it at the time of actual disbursal of the Loan.

Schedule of Charges

Charges
Default Interest
Processing Fees
Foreclosure Charges
Insurance charges(optional)
Bounce / Late payment
charges
Rate of Interest (% per
annum on reducing
balance)/yearly
Percentage
0-12%
2-20% (excluding GST)
Total unpaid interest as per the original repayment schedule
(not exceeding 15% of the principal outstanding), incl. of GST
As per the insurance product
0-1000 rupees, excluding GST
22-36%

Any changes in terms and conditions and stated above would require a fresh sanction letter
and may require a fresh application form and other documents to be furnished by the Borrower.
Further, it may be noted that this Sanction Letter is being issued based on the information,
documents and details submitted by the Borrower at the time of submission of the loan
application form, and in case of any delinquency or discrepancy found at any time with respect
to such information, documents and/ or details, Upmove shall have a right to revoke this
Sanction Letter. Further, Upmove, at its sole discretion, shall be entitled to revoke this sanction
upon occurrence of any of the following events:
- There is any material change in the purpose for which the Loan has been sanctioned.
- In the sole judgment of Upmove, any material facts have been concealed and / or become
subsequently known.
- Any statement, declaration, undertaking or disclosure made by, or on behalf of, the Borrower
in the application or /otherwise is incorrect, inaccurate, incomplete or misleading.
- There is a default or a breach of the terms and conditions of this Sanction Letter and the
Application Form.
- If there is any bankruptcy or insolvency proceeding filed or admitted against the Borrower.
- Relevant Loan Documents are not executed by the Borrower in a form and manner
satisfactory to the Lenders.
- Security and/or guarantee (if applicable) is not created or perfected in favour of the Lenders to
their satisfaction within the timelines prescribed.

Grievance redressal

The details of the Designated Grievance Redressal Officer and the procedure for redressal of
grievances for Upmove has been placed on website http://upmove.in/fair-practices.html. The
details of the Designated Grievance Redressal Officer of Upmove is as follows (or as updated
from time to time on the website as aforesaid):

1. Name of the Grievance Redressal Officer/ Principal Officer: Rohit Garg.

2. Address: Indiqube Gamma, No.293/154/172, 1st Floor, Outer Ring Road,
Kadubeesanahalli. Bengaluru Bangalore KA 560103
3. Contact Details (Telephone/Email): 8660392991/ grievanceredressalofficer@upmove.in

The Sanction Letter and its contents are intended for the exclusive use of the Borrower and
shall not be disclosed by the Borrower to any person other than the Borrower’s legal advisors
for the purposes of the proposed transaction unless the prior written consent of the Lender is
obtained.

We request you to return to us the duly signed duplicate copy of this Sanction Letter in token of
your acknowledgement of the same.

Regards,
Upmove Capital Private Limited
 Key Fact Statement
Date:30/12/2022
Lender Name: Upmove Capital Pvt. Ltd.
Applicant Name: ANKIT KUMAR VERMA

Sr.
Parameter Details
No.
(i) Loan amount (in Rupees) 2000
Total interest charge during the entire tenure of the loan (in
(ii) 76
Rupees)
Other up-front charges (break-up of each component to be given
(iii) 283
below) (in Rupees)
(a) Processing fees (in Rupees) 283
(b) Others (if any) (in Rupees) (GST+ Stamp Duty) -
(iv) Net disbursed amount ((i)-(iii)) (in Rupees) 1717
Total amount to be paid by the borrower (sum of (i) and (ii)) (in
(v) 2076
Rupees)
Effective annualized interest rate (in percentage) (computed on
(vi) net disbursed amount using IRR approach and reducing balance 29.88 %
method) (APR)
(vii) Loan term 2 months
(viii) Repayment frequency by the borrower Monthly
(ix) Number of instalments of repayment 2
(x) Amount of each instalment of repayment (in Rupees) 1038
(xi) Cooling-Off Period 2 Days
(xii) Tenure of facility 2 months
(xiii) Repayment Cycle Date 30th of every month
(xiv) Repayment Instrument Swap Charges NA
(xv) Legal Charges NA
Details about Contingent Charges
Prepayment charges, if any
(i) Total unpaid interest as per the original repayment schedule (not exceeding 15% of the
principal outstanding)
(ii) Penal Interest, in case of delayed payments 6.119999999999997 %
(iii) Late Payment charges in case of delayed payment > 3 days Rs.0-Rs.1000
(iv) NACH registration failure charges NA
(v) NACH/e-mandate bounce charges NA
 Detailed Repayment Schedule
EMI Total Amount (in Principal Amount (in Interest Amount (in
Deadline
No Rupees) Rupees) Rupees)
30/01/20
1 1038 988 50
23
28/02/20
2 1038 1012 26
23
1. The Borrower may note that Smartcoin Financials Private Limited shall be the Lending
Services Provider (LSP) for the Lender and Smartcoin Mobile Application Mobile Application
shall be the Digital Lending App for all purposes.
2. The Borrower can within the cooling-off/ look-up period exit the loan by paying the principal
and the proportionate APR without any penalty.
3. The Borrower shall note that the account shall be classified as Non-Performing Asset (NPA)
as per the extant RBI Circulars/Regulations when the payment of Loan Instalment (principal
and/or interest) remains overdue for more than 90 days, that is, the account will be marked
as NPA on the 91st day of continuous default from the original due date.
4. To further clarify this following is an illustrative example of the way any account shall be
classified as NPA:
5. If due date of a loan account is March 31st, 2021, and full dues (Principal and Interest) are
not received before running of the day-end process on 31st March 2021, the date of overdue
shall be considered to be March 31st, 2021.
6. If the account continues to remain overdue, then the account shall get tagged as SMA-1
upon running day-end process on April 30th, 2021, i.e., upon completion of 30 days of being
continuously overdue. Accordingly, the date of SMA-1 classification for that account shall be
April 30th, 2021.
7. Similarly, if the account continues to remain overdue, it shall get tagged as SMA-2 upon
running day-end process on May 30th, 2021, and if it continues to remain overdue further, it
shall get classified as NPA upon running day-end process on June 29th, 2021, i.e., upon
completion of 90 days.
4. Upon the account of the borrower being 1 day past due the details of the borrower shall be
shared with our official collection partners:[Details of Collection Agent – Smartcoin Financials
Private Limited, Indiqube Gamma, No.293/154/172, 1st Floor, Outer Ring
Road,Kadubeesanahalli. Bengaluru Bangalore KA 560103]
5. The collection agencies shall reach out to the borrower on behalf of the Lender on his
registered contact number and/or address. The list of Collection Agencies engaged are
displayed on our website and the website of the LSP.
6. Recovery Mechanism: SmartCoin follows a proactive communication and data-driven
approach for collections from the borrowers. The whole recovery process is well disciplined
and customer protection is ensured at each stage. The main emphasis is put on educating
the customer with the impacts of non-repayment on credit profile, bureau and legal
ramifications. The course of action adopted by SmartCoin post default by the borrower in
repaying the scheduled repayment(s) is as follows: Consequent to default by the borrower,
the immediate action taken is to initiate messaging through SMS, inapp-chat, WhatsApp,
IVR, notifications, email and tele-calling by SmartCoin’s inhouse collections team. These
calls are managed and prioritised through intelligent data-driven strategies. The messaging is
context-based and focuses on customer education and warning around credit bureau
 impacting future loans and legal impact.The next action taken is to send LDN (Loan Demand
Notice) and LRN (Loan Recovery Notice) through multiple channels including email, SMS,
Whatsapp and registered post in vernacular languages.Finally, SmartCoin delegates the
recovery to its network of field agents in certain select states followed by external collection
partners who make use of their specialist network for recovery. It is ensured that the external
collection partners are compliant with RBI guidelines and recommendations and follow best
industry practices.
7. In case of any issues regarding any Recovery Practices implemented, a complaint can be
raised according to the Grievance Redressal Policy available on the website of the Lender.
8. For any Grievance you can contact the Nodal Officer of the Lender in the manner specified in
the Grievance Redressal Policy.
Contact details of LSP’s (SmartCoin) Grievance Redressal Officer
Designati
Grievance Redressal Officer
on
Name Mr. Ravi Kumar
Contact
+91 9148380504
No.
Email ID grievance@smartcoin.co.in
Indiqube Gamma, No.293/154/172, 1st Floor, Outer Ring Road, Kadubeesanahalli.
Address
Bengaluru, KA, 560103
In case of any query/ grievance, you will have option to reach Upmove's representatives
mentioned below:
Designati
Grievance Redressal Officer
on
Name Mr. Rohit Garg
Contact +91 866 039 2991 (The contact number is allocated exclusively to the Grievance
No. Redressal Officer
Email ID grievanceredressalofficer@upmove.in
Customer may refer the Grievance Redressal Mechanism as set out in the Grievance Redressal
Policy at the below link for redressal of their grievances:
Policy Details: https://upmove.in/assets/customer_grievance_redressal_policy.pdf
Contact details of Lender (Upmove Capital Pvt. Ltd.):
Call us at – +91 8660392991
Email us at – contact@upmove.in
Write to us at – help@upmove.in
Visit our website – https://upmove.in/
Website http://upmove.in/fair-practices.html.
Name of the Grievance Redressal Officer/ Principal Officer: Rohit Garg.
Address: Indiqube Gamma, No.293/154/172, 1st Floor, Outer Ring Road,
Kadubeesanahalli. Bengaluru Bangalore KA 560103
ContactDetails(Telephone/Email):8660392991/ grievanceredressalofficer@upmove.in
9. All implicit and explicit cost relating to the loan, payable by the borrower, has been specified
in this KFS. Any fees, charge, etc., which is not mentioned in this KFS will not be charged by
the lender to the borrower, at any stage during the Loan Term.