Table of Content

1. List of Tables................................................................................................................I
2. List of Figures............................................................................................................ III
3. Abstract......................................................................................................................IV
4. Chapter-1
1. Introduction……………………………………………………………….…1
.. Meaning of customer satisfaction…………………………..…....3
.. Meaning of promotional activity……………………………...…4
.. Company Profile ………………………………………………...5
.. History of NEXA………………………………………………...6
.. Hospitality of Factor …………………………………………...15
.. NEXA Value……………………………………………………16
.. Objective of Study…………………………………………..….20
5. Chapter - 2
2. Literature Review………………………………….........................................11-43
6. Chapter -3
3. Research Methods and Data Interpretation…………………………………44
 Primary data…………………………………….…………44
 Secondary data ………………………………….…………45
 Data analysis …………………………………………….…54
7. Chapter-4
4. Result and discussion …………………………………………………...55-57
8. Chapter -5
5....Finding and conclusion……………………………………………………..58
 Suggestion and Findings………………………………………….……..58
 Conclusion……………………………………………………………….60
9. References...................................................................................................................61
10. Appendix……………………………………………………………………………62
11. Evaluation sheet