I’M CALLING FROM VEHICLE PROCESSING CENTER.

WE PROCESS ALL THE SERVICE CONTRACTS

FOR
(WHAT EVER THE VEHICLE IS).

WE’RE CALLING IN REGARDS TO YOUR (YEAR MAKE AND MODEL). Are

you still the registered owner? (LET THEM ANSWER)
I WAS REVIEWING THE FILE AND I SEE YOUR COVERAGE (IS OR IS ABOUT TO EXPIRE). How
Many miles
do you have on the vehicle ??

Before we close out your file TODAY

Im going to transfer you over to a (EX: Make ) specialist they will go over what it
would cover and cost
to get your vehicle under warranty TODAY (Wait for OK 2 second hold then transfer
the call)

(IF NO, USE THIS REBUTAL FIRST)

CONSIDERING THE COST OF REPAIRS AND THE HOURLY LABOR RATES OVER A $100 PER HOUR. 1
REPAIR CAN COST AS MUCH AS $3,000 FOR AN ENGINE ALONE. NOW KEEP IN MIND, WE DO HAVE
BUDGET FRIENDLY POLICIES TO FIT ALL BUDGET TYPES. AT LEAST, LET ME CONNECT YOU WITH
THE
(MAKE) COVERAGE SPECIALIST TO GO OVER THE COVERAGE AND COST. WOULD THAT BE OK?
(WAIT FOR
ANSWER).
(IF YES, CONTINUE SCRIPT)
(IF NO, CONTINUE TO REBUTAL)

GREAT, PLEASE, HOLD

THE LINE WHILE I GET THE __________SPECIALIST ON THE LINE. I KNOW
YOUR TIME IS VALUABLE. THANK YOU.

sir/maam since our records shows that your warranty is about to expire, we are
calling to help you with an extended warranty and our specialist can give you the
best option that you can get"