Aaron G.

Perez
(707) 334-8106 • AaronPerez515@gmail.com • Vallejo,
CA
RELEVANT SKILLS

● Active Directory Bitlocker Team Management

● ●
● Tier I/II Troubleshooting ● Software Troubleshooting ● Time Management
for Windows 7/10 ● Hardware Repair Inventory Management
●
● Microsoft Office ● Problem Solving
● Workstation Deployment ● Cisco Anyconnect
● Imaging ● Communication

EXPERIENCE
First Republic Bank, San Francisco, CA August 2019 - Present
D-Mac Analyst/IT Analyst
● Provide technical call support to all of FRB averaging 90-130 calls per week with a first call resolution
percentage of 90%
● Assist in technical chat support biweekly averaging 150-200 interactions regarding Request or Incident Support
● Provide peripheral support for all 5 building locations in San Francisco completing 10-20 requests a day
replacing users defective peripherals resulting in more efficient hardware morale
● Assisted in setting up new build room for Microsoft Surface imaging increasing the amount of images being built
from 60 a day to 100
● Managed project moves from one floor or to another or one building to another which range anywhere from 10-
80 users being moved within an allotted time period to ensure customer workflow is not impacted

Northbay Healthcare, Fairfield, CA July 2017 - August 2019

IT Analyst
● Manage and create Active Directory accounts, averaging 20-100 accounts being created on a daily basis resulting
in 100% of account requests to be created within allotted rest time
● Increased customer work activity and efficiency by troubleshooting 50-90 callers regarding Cerner
Millennium, Software and Hardware issues with the use of Google and the document cloud provided by
NorthBay
● Consistently monitored Footprints ticketing system to ensure 85-90% of tickets are completed by EOD resulting in
positive feedback from customers
● Maintain fax and printer devices/server to insure all documents can be printed or faxed to the correct
locations within Northbay
● Image and Deploy 25-30 desktops a day due to NorthBay’s ongoing lease refresh and constant expansion of
new campuses around Bay Area
● Assisted in new Hire Set Ups which included desktop deployments, Apple/Android/Cisco Mobile Phone Setups
and account setups resulting in better work efficiency
● In charge of hardware ticketing queue for the entire regarding all hardware requests, special orders, repairs
and restocking any low equipment for IT room

EDUCATION

Year Up / Foothill College, San Francisco, CA March 2017 - February 2018

Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners,
graduating thousands of students annually across the nation. The program includes college-level courses, professional
training and a six-month internship.

● Relevant Courses: Computer Applications, Excel, Business Communications and Public Speaking
● Member of Student Ambassador Program which involved meeting and showing Executives from other
companies what Year Up Bay Area’s goals are

Napa Valley Community College, Napa, CA August 2015 - February 2017

● Completed courses in Mathematics, Science, Public Speaking and Business Communications
● Maintained 3.0 GPA

LANGUAGES
Tagalog - Bilingual Proficiency
Kapampangan - Limited Working
Proficiency