To The Human Resources,

Greetings!

I am writing this letter to express my intent to apply as a Cabin Crew at Qatar

Airways. I am currently working as a Duty Manager at The Westin Doha Hotel &
Spa, a five-star, luxury hotel based in Doha, Qatar. I am enjoying my current job
however; I would like to continue to follow my dream as part of your esteemed
organization. My experience in hospitality management continuously expands
having to work in the Front Office Department for 9 years now. Throughout my
career, I have honed my skills in operational as well as financial management.
Moreover, I am adept at introducing improvements for increased efficiency in
customer service through training new and experienced hotel staff within our
department.

I am a highly dedicated employee not only aimed to meet but rather, exceed
customer satisfaction. I constantly keep looking for ways to increase hotel profit
and improve its overall service.

Having to work in a multi-cultural environment for several years has turned me

into a good team player. I am well organized which allows me to multi-task
without jeopardizing my responsibilities.

It would be great if you give me the chance to prove that all these are not empty
words. I am pleased to furnish you with my curriculum vitae detailing the
progress of my career.

Should you wish to evaluate me further, please feel free to contact me through my
mobile: 00974 55107660 or Skype ID: michae.lyance.

I am also very happy to attend the open day recruitment in Kuala Lumpur,
Malaysia and hope to see you there.

Respectfully,

Michael John Yance

 MICHAEL JOHN DE MONET YANCE
The Westin Doha Hotel & Spa
P. O. Box 39474
Doha, Qatar
Mobile: 00974 55107660
E-Mail: michael.demonet@hotmail.com

CAREER OBJECTIVE

A position in a well established facility which offers a professional working

environment and enabling me to grow while meeting the company’s goal

PROFESIONAL
EXPERIENCE

THE WESTIN DOHA HOTEL & SPA Doha, Qatar

Duty Manager Sept 2018-
Present

WYNDHAM GRAND REGENCY HOTEL Doha, Qatar Jan 2017-

Acting Duty Manager Sept 2018

WYNDHAM GRAND REGENCY HOTEL Doha, Qatar Oct 2013-

Front Office Supervisor Jan 2017

CROWNE PLAZA IHG Group, Alkhobar, Saudi Arabia

Front Office Shift Leader Oct 2012-
Oct 2013

CROWNE PLAZA IHG Group, Alkhobar, Saudi Arabia

Front Office Receptionist June 2011-
Sept 2012

Intercontinental Hotel Makati City, Philippines Jul 2009-

Receptionist/Cashier Apr 2011
 Greets the VIP guests of the hotel. As
directed by the Front Office Manager,
Performs special services for VIP
Guest’s.
 Assists in VIP’s arrival departure in
absence of guest relation officers.
 Checks cleanliness of lobby and public
areas, lights and as well as front office
staff in proper and orderly appearance
and behavior.
 Checks on registration cards of arriving
guests and ensures all information
should be filled on each cards either by
Guest Relation Officers or the guests.
 Assists in sending guest messages or
faxes.
 Gives the instructions to the Night
Reception, during the high occupancy
periods, regarding: walk-in guests and
release room blocked because of no-
shows
 Assists in handling room lock problems.
 Prepares and checks for VIP’s arrival
and escorts guests to rooms.
 Co-ordinates with all departments
concerned in order to maintain Front
Office functions properly.
 Operates the front office computer
system in order to assist front office
attendants.
 Checks group department, fit and
ensure switchboard makes appropriate
wake up calls.
 Handles guest complaints and other
related problems and reports
the Assistant Manager’s log book.
 Assists reception, business Centre,
cashier, concierge and bell captain
during busy.
 Answers guests inquires, handles
complaints and attend to the needs of
the guests.
 Approves and sign for allowances,
rebates etc., as required by Front Office
Cashier.
 Authorizes charges to be made for late
departures and/or compliments on
them.
 Promotes and maintains good public
relations.
 Motivates and maintains good staff
relations.
 Maintains and be guided of hotel policy
on credit/lost and found hotel guest’s
properties.
 Follows up in credit check report, liaise
with credit manager.
 To responsible for front office operation
during the absence of Front Office
Manager (HO).
 To discuss all matters that needed to
follow up with the next shift Reception
Manager.
 Approves the working schedule for the
front office attendants and submits
them to front office manager (HO).
 Conducts and ensures the neat of
appearance of front office attendant as
well as correct attitude and behavior,
discusses problems that encountered on
this point with front office manager,
assistant front office manager and their
shift leaders.
on  Assigns and Approves Duty roster for all
Front desk staffs
 SUMMARY OF QUALIFICATIONS & SKILLS

 Nine (9) years’ experience in hospitality industry; work included night

auditing, also serves as night manager.
 Highly developed interpersonal skills.
 Confident with MS Office, Empower GXP, Marsha, and OPERA System in
which widely used in all 5 star Hotels.
 Dependable, motivated and organized hard worker who learns new procedure
quickly, meets schedules and able to work under extreme time pressure.
 Member of the pre-opening team of Crowne Plaza Al Khobar and The
Westin Doha Hotel & SPA
 Received appreciation letter for performing first aid/ CPR during emergency
situations at Crowne Plaza Al khobar.
 Certified First Aider,
 Highly confident on performing Basic Life Support and CPR
 Goal oriented.
 Received employee of the month award for the month of October 2012 at
Crowne Plaza Al khobar
 Top Enroller of the year 2014 for Wyndham Rewards Membership.
 Received employee of the month award for the month of October 2014 at
Wyndham Grand Regency Hotel.
 Received employee of the Year award 2014 at
Wyndham Grand Regency Hotel.

Education &
Qualifications Our Lady of Fatima University Valenzuela, Philippines
Bachelor of Science in Nursing 2003 – 2007
Passed the Philippine Licensure Examination for Nurses
2007

Global City Innovative College Makati City, Philippines

Bachelor of science in 2007 - 2009
Hospitality Management

PERSONAL DETAILS

Nationality : Filipino

Languages : English
Spanish
Basic Arabic
Filipino

Michael John Yance