SURVEY QUESTIONNAIRE FOR HOUSEKEEPING

I. Profile of the Respondent

Instructions: This part will let you provide your demographic characteristics needed by

the researcher for the study. Kindly put a check mark on all of your answers.

Name (Optional)
Age: ( ) 18-25 ( ) 26-33 ( ) 34-41 ( ) 42-50
( ) 50 and above
Sex: ( ) Male ( ) Female
Civil Status: ( ) Single ( ) Married ( ) Separated ( ) Widowed
Position: ( ) Rank and File ( ) Supervisor
Highest Educational Attainment
( ) Elementary/Highschool Graduate
( ) Associate/Technical Vocational
( ) College Undergraduate
( ) College Graduate
( ) Post Graduate Studies
Number of Years Working in the Tourism and Hospitality Industry
( ) 1-5 ( ) 6-10 ( ) 11-15 ( ) 16 and above
Length of Service in Dos Palmas
( ) 1-5 ( ) 6-10 ( ) 11-15 ( ) 16 and above
National Certificate Passed from TESDA
( ) Front Office NCII ( ) Food and Beverage NCII
( ) Bookkeeping NCII ( ) Housekeeping NCII
( ) Cookery NCII ( ) Electricity NCII ( ) Plumbing NCII
( ) Massage NCII ( ) Lifeguard NCII
( ) Others ________

II. Statements on the Level of Competencies of Dos Palmas Employees

Instructions: Rate the following statement based on your perceptions on your level of

competency. Place a check mark on the boxes of your answers.

Scale Range Verbal Interpretation

1 1.00- 1.50 Incompetent

2 1.51- 2.50 Somewhat Incompetent

3 2.51- 3.50 Somewhat Competent

4 3.51- 4.00 Competent

 A. Core Competencies Competent Somewhat Somewhat Incompetent
(4) Competent Incompetent (1)
(3) (2)
1. Work effectively with colleagues and
customers.
2. Work in a socially diverse
environment.
3. Have an ability to resolve conflict
calmly and productively
4. Communicate effectively with
coworkers
5. Maintain hospitality industry
knowledge and skills.
6. Promote camaraderie and an
atmosphere of collaboration
7. Offer to do extra work when they’re
under pressure and or deadline coming
up
8. Maintain a healthy work and life
balance to keep stress levels down and
stay productive and focused.
9. Have an ability to work well with
others
10. Have an ability to adapt when things
change.

B. Functional Competencies Competent Somewhat Somewhat Incompetent

(4) Competent Incompetent (1)
(3) (2)
1. Provide room make-up, turn-down,
disinfecting and sanitizing, and room
services to the guests
2. Clean and Prepare rooms for
incoming guests according to the
checklist and Company standards
3. Provide butler services to VIP
guests when needed
4. Laundry and Pressing Linens and
Guests’ clothes
5. Clean public areas, facilities of the
Resort, and equipment of the
Housekeeping
6. Handling and Dealing with
intoxicated guests
7. Accountable and Maintains
Honesty and Integrity in the personal
belongings of guests
8. Knowledgeable in operating the
industrial equipment in the laundry
section such as washing machines,
tumble drying machines, and steam
press appliances.
9. Knowledgeable in Housekeeping
Property Management in flagging to
the system the VD (Vacant Dirty), VC
(Vacant Clean, VCI (Vacant Clean &
Inspected, OOO (Out of Order)
10. Knowledgeable in basic
troubleshooting of room equipment,
appliances, and bathroom fixtures.

III. Perception on the Recommended Types of Training Needs Corresponding to the

Development of Dos Palmas Employees

Instructions: This section provides a check list of recommended training programs for

employee development. Please check all that applies based on your perceptions.

( ) Filipino Brand of Service ( ) Team working and Interpersonal Skills

( ) Leadership Skills ( ) Excellent Customer Service Training

( ) Services Knowledge Training ( ) Lifeguard NCII

( ) Front Office NCII ( ) Food and Beverage NCII

( ) Bookkeeping NCII ( ) Housekeeping NCII

( ) Cookery NCII ( ) Electricity NCII

( ) Plumbing NCII ( ) Massage NCII

( ) Plumbing NCII ( ) Cookery NCII

( ) Bookkeeping NCII ( ) Massage NCII

( ) Electricity NCII ( ) Others: ______________________

SURVEY QUESTIONNAIRE FOR KITCHEN STAFF