KEYUR SAVLA

SUPERVISOR – AIRPORT OPERATIONS AND CUSTOMER SERVICE

email:keyursavla007@gmail.com
Contact Number: 9773527839

CAREER OBJECTIVE

To work in an Organization that offers professional growth in a challenging and flexible

environment wherein I can apply my knowledge and gain fruitful experience whilst growing
professionally.

WORK EXPERIENCE

VISTARA AIRLINE (TATA SIA), International Airport Terminal T2, Mumbai Airport
March 2022 – Till date
Supervisor - Airport Operations and Customer Service
▪ Shift In charge
▪ Handling entire GHA team
▪ Monitoring Reservation with Interline booking with Code share partners.
▪ Handling high profile Customers queries like Business class, Platinum and gold at all
allocations
▪ Handling Checking Counters
▪ Reconciling baggage in make-up & break-up area
▪ Reconciliation of passengers at boarding gate
▪ Surveillance at terminal building
▪ Handling Arrivals as a Baggage Co-ordinator

INDIGO AIRLINES, International Airport Terminal T2, Mumbai Airport

July 2014 – March 2022
Senior Executive - Airport Operations and Customer Service
Grooming Co-ordinator
▪ Shift Supervisor
▪ Handling Transfer Desk
▪ Handling Reservation
▪ Handling Customers queries at all allocations
▪ Handling Checking Counters
▪ Reconciling baggage in make-up & break-up area
▪ Reconciliation of passengers at boarding gate
▪ Passenger profiling
▪ Surveillance at terminal building
▪ Handling Arrivals as a Baggage Co-ordinator
▪ Work at JCC, International Airport, Mumbai
▪ Former Co-ordinator, BOM Dispatch - Load & Trim

DEPUTATION DUTY
Tirupati International Airport, Andhra Pradesh 21st April 2018 To 06th May 2018
● Ramp Skipper at ATR
● Check-In at counter
● Arrival
● Boarding Gate

RATINGS AND REWARDS

● Consistently good ratings in Appraisals for Indigo Airline

2014-2015 Effective
2015-2016 Achiever
2016-2017 Over Achiever
2017-2018 Over Achiever
2018-2019 Over Achiever
2019-2020 Over Achiever
2020-2021 Over Achiever

● Awarded Employee of the Month thrice in my tenure.

● Awarded Grooming Star for April 2018 to June 2018.

TRAINING ATTENDED

● The Basic Av-sec Training conducted by BCAS (Bureau of Civil Aviation Security)
● Departure control system Training
● Ramp safety training
● Dangerous Goods Regulations training
● Advance system training
● Happy Customer training
● Ignite Zeal training
● Ignite-XL training
● Ignite-XL Plus training

EDUCATIONAL QUALIFICATIONS

PASSING
DEGREE INSTITUTE UNIVERSITY/BOARD CLASS
YEAR
B. Sc
Mumbai MARCH
(Information N.L college, Malad. I
University 2013
Technology)
Lords Universal College, MARCH
H. S. C. Maharashtra I
Malad. 2009
MARCH
S. S. C. A.D.K School, Borivali Maharashtra II
2007

2
PERSONAL PROFILE
Address : 1404, Hansraj Heights, Chitalsar, Manpada, Nr. Khewra Circle, Thane-400607.
Marital Status : Married
Date of Birth : 29.10.1991
Email : keyur.savla@goindigo.in
Languages known : English, Hindi, Marathi, Kutchi, Gujrati

(Keyur Savla)