PROJECT OFFICER – GRADE ZRA05 (1 POSITION)

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Job Description :
Reporting directly to the Manager-Project Delivery, you will be responsible for effectively
providing project management support and ensure effective implementation of all projects under
the ZRA project portfolio.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Participating in developing of all project documents by the Division project managers and
ensure the ZRA project methodology is followed;
• Providing planning, monitoring and evaluation support to all project teams;
• Developing with various project managers awareness campaign strategy at all project levels;
• Coordinating and facilitating training program for all project teams;
• Ensuring that monitoring and evaluation databases are updated routinely and systematically;
• Ensuring timely completion of project performance reports (monthly, quarterly and annually);
• Establishing linkages with project response groups at various levels for detailing cross-cutting
issues thereby draw up response plans;
• Designing and implementing monitoring and reporting systems on application of key
resources to planned activities by divisions undertaking projects;
• Preparing quarterly and annual exceptional reports on utilisation of resources on planned
activities;
• Implementing risk management framework by ensuring implementation of the organisation-
wide risk management process;
• Monitoring implementation of the risk management process within projects;
• Ensuring that approved project templates are in use;
• Attending all project meetings and collaborate in project implementation;
• Timely administrative support provided to the Project Implementation Committees; and
• Conducting quarterly monitoring and change management visits to selected project sites.

MINIMUM REQUIREMENTS

• Grade twelve (12) Certificate or General Certificate of Education equivalent;

• University Degree or equivalent from a recognised University;
• Minimum of three (3) years post-qualifying relevant work experience; and
• Postgraduate qualification in Project Management, Monitoring and Evaluation is an added
advantage.

OTHER SKILLS AND ATTRIBUTES

• Must possess good management/supervisory skills;

• Ability to produce good quality work;
• Time management;
• High levels of responsibility and accountability;
• Good interpersonal skills;
• Decision maker;
• Team player;
• Highly developed conceptual and analytical skills;
• Excellent oral and written communication skills; and
• Coaching and presentation skills.
ASSISTANT ACCOUNTANT – INSURANCE AND
STAFF DEBTORS -GRADE ZRA06 (1 POSITION)
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Job Description :
Reporting directly to the Accountant-Staff Debtors and Insurance, you will be responsible for
managing; all insurance businesses of the Authority; assessing risks to property and advise
appropriate steps to manage the risks; timely and diligently processing of payments to staff
members and reconciling staff debtors’ accounts and deal with discrepancies, complaints and
problems arising and the processing of payment of medical bills as received from the
Hospitals/clinics through Human resource.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Assessing budgets for risk exposure for the year;

• Assessing risks to ZRA property and liabilities that the organisation may face;
• Aligning ZRA insurance policy with current market trends;
• Ensuring that all assets and insurable liabilities are adequately covered;
• Carrying out claim’s inspections on damaged assets;
• Reporting all incidences and accidents within 48hrs of receipt of notice involving an event or
occurrence;
• Assisting transport section in documenting claims within 30 days from the date of occurrence
of an event;
• Following up on all pending claims on a weekly basis;
• Submits travel insurance declarations to the insurance company as and when employees are
travelling outside the country;
• Processing insurance premium payment to insurers;
• Processing payments to staff members that entails ensuring that correct payments to staff are
done timely;
• Reconciling staff Medical accounts to ensure that the accounts are in correct balances;
• Submitting staff medical recoveries to payroll on a monthly basis;
• Processing medical payments to all Medical Suppliers on a Timely Basis;
• Reconciling all Medical Supplier Accounts and requests for Suppliers Statements on a
monthly basis;
• Circularising to all medical suppliers at least once a quarter in order to have correct account
balances;
• Making follow ups with Human Resource Department on all medical bills not submitted for
payment; and
• Preparing monthly and ad-hoc reports as required by management for decision making.

REQUIREMENTS

 Grade Twelve School Certificate or General Certificate of Education (GCE) Equivalent;

 Degree in Insurance or equivalent qualifications
 Diploma in Accounting will be an added advantage; and
 Minimum of two (2) years relevant post qualifying work experience.

OTHER SKILLS AND ATTRIBUTES

 High level of integrity;

 Good Time management skills;
 Interpersonal skills;
 Good communications skills; and
 Analytical skills.

ASSISTANT ADMINISTRATION OFFICER - GRADE

ZRA06 (1 POSITION)
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Job Description :
Reporting directly to the Administration Officer-Services, you will be responsible for the provision
of administrative and logistical support services and management and updating of all databases
relating to utility bills, as well as the Authority’s Asset Inventory and facilitate payments for all
service providers to the Administrative function of the Authority as well as effectively and
efficiently monitor and coordinate outsourced services.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Conducting office equipment and furniture needs assessment;

• Determining Authority asset needs;
• Co-ordinating, distributing and maintaining of Authority movable assets;
• Co-ordinating and overseing Asset Inventory of all Authority movable assets;
• Track budget expenditure for Administration Department;
• Maintain Newspaper accounts for all entitled Authority staff;
• Managing of utility bills;
• Facilitating Departmental Planning Meetings; and
• Monitoring and facilitating planned training programs for the Department.

MINIMUM REQUIREMENTS

• Grade twelve (12) School certificate or GCE Equivalent ;

• Bachelors Degree in Business Administration, Public Administration, Economics, Assets
Management or any other related science or business qualification ; and
• Minimum of two (2) years relevant post qualifying work experience.

OTHER SKILLS AND ATTRIBUTES

• Team work;
• Good Communication Skills;
• Leadership and supervision skills;
• High level of integrity;
• Good interpersonal skills; and
• Good organising skills.

ASSISTANT ICT OFFICER OPERATIONS – HEAD

OFFICE - GRADE ZRA07 (1 POSITION)
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Job Description :
Reporting directly to the Senior ICT Officer Operations Support - Outer Stations , you will be
responsible for supporting the Zambia Revenue Authority computer systems and applications at
the designated Outer Station through the provision of timely, cost effective, and professional end-
user support to ensure site systems availability and through innovation, consultation, and
research and also providing end-user awareness on productivity applications for the purpose of
achieving organisation goals.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Providing first line ICT technical support on ZRA business and productivity systems;
• Attending to, track, update, resolve, and close all incidences and/or requests assigned as
outline in the incident/request service level agreement;
• Carrying out system and end-user system troubleshooting and ensure that permanent fixes
are implemented;
• Ensuring that end-users are utilising the available systems and features on ICT end-user
desktop application systems;
• Providing assistance to users during the setup, configuration, and rollout of new systems;
• Providing introductory On-line (eLearning) and/or classroom training/awareness on Authority
various end-user desktop productivity software applications;
• Undertaking installations, configurations, and updates of ICT end-user systems;
• Performing routine preventative maintenance on ICT end-user desktop equipment and
participate/assist in ICT infrastructure maintenance;
• Participating in the installations and configuration of ICT infrastructure at Head Office;
• Facilitating with the availability of much needed ICT end-user services, spares, and essential
productivity tools;
• Accurately documenting/recording in the Service Manager instances of hardware and/or
system failures, changes, repairs, installations, and/or configurations according to ZRA incident
management standards and procedures;
• Maintaining, enforcing and providing end-user systems documentation, procedures and
manuals;
• Ensuring that end-user equipment and accessories adhere to ICT standards;
• Supporting the strengthening of existing ICT systems to improve efficiency and integration of
ZRA systems for the purpose of achieving organisation goals; and
• Supporting the development and implementation of new ICT computer projects/programmes
and new hardware installations.

REQUIREMENTS

• Grade 12 School Certificate or General Certificate of Education or equivalent;

• Diploma or University degree in the field of computer science; and
• Minimum of one (1) year post qualifying relevant work experience.

OTHER SKILLS AND ATTRIBUTES

• Excellent oral and written communication skills;

• High level of integrity;
• Technical application;
• Personal organisation;
• Problem Solving;
• Computer skills; and
• Team worker.

ASSISTANT ICT OFFICER OPERATIONS-GRADE

ZRA07 (1 POSITION)
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Job Description :
Reporting directly to the Senior ICT Officer Operations Support, you will be responsible for
supporting the Zambia Revenue Authority computer systems and applications at the designated
Outer Station through the provision of timely, cost effective, and professional end-user support to
ensure site systems availability and through innovation, consultation, and research provide end-
user awareness on productivity applications for the purpose of achieving organisation goals.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Providing first line ICT technical support on ZRA business and productivity systems including
Customs, and Direct Trade Input (DTI) systems;
• Attending to, track, update, resolve, and close all incidences and/or requests assigned as
outline in the incident/request service level agreement;
• Carrying out system and end-user system troubleshooting and ensure that permanent fixes
are implemented;
• Ensuring that end-users are utilising the available systems and features on ICT end-user
desktop application systems;
• Providing assistance to users during the setup, configuration, and rollout of Outer Stations
new systems;
• Providing introductory On-line (eLearning) and/or classroom training/awareness on Authority
various end-user desktop productivity software applications;
• Undertaking installations, configurations, and updates of ICT end-user systems;
• Performing routine preventative maintenance on ICT end-user desktop equipment and
participate/assist in ICT infrastructure maintenance;
• Ensuring the availability of site ICT infrastructure systems and are functioning properly;
• Participating in the installations and configuration of site ICT infrastructure;
• Facilitating the availability of much needed ICT end-user services, spares, and essential
productivity tools;
• Accurately documenting/recording in the Service Manager instances of hardware and/or
system failures, changes, repairs, installations, and/or configurations according to ZRA incident
management standards and procedures;
• Maintaining up-to-date record and inventory of site computer hardware equipment;
• Ensuring adherence to ICT standards and procedures;
• Creating, maintaining, enforcing and providing end-user systems documentation, procedures
and manuals;
• Ensuring that end-user equipment and accessories adhere to ICT standards; and
• Supporting the development and implementation of new ICT computer projects/programmes
and new hardware installations.

REQUIREMENTS

• Grade 12 School Certificate or General Certificate of Education or equivalent;

• Diploma or University degree in the field of computer science; and
• Minimum of one (1) year post qualifying relevant work experience.

OTHER SKILLS AND ATTRIBUTES

• High level of integrity;

• Self-motivation;
• High level of personal organisation;
• Self-disciplined and principled;
• Oral and written Communication skills;
• Analytical Skills;
• Problem solving skills;
• Desktop computing skills;
• Planning Skills;
• Networking Skills;
• Systems development skills; and
• Team player.

ASSISTANT ICT OFFICER-LOCAL AREA NETWORK

MAINTAINER GRADE ZRA07 (1 POSITION)
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Job Description :
Reporting directly to ICT Officer – Local Area Networks, you will be responsible for effectively
supporting the organisation’s business through the provision of timely, cost effective, efficient and
professional ICT networking services through consultation, agreements and research, with
customers and service providers by developing and implementing ICT strategies, standards and
procedures for the purpose of achieving corporate goals.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Ensuring data communication cables and points are properly functioning;

• Ensuring data communication cables and points are properly installed, terminated and
labelled;
• Ensuring that data communication trunking systems are properly installed;
• Logging network incidences and provide first level response to network equipment failure,
reported by monitoring tools and users;
• Collecting data from security and performance monitoring tools and produces daily reports;
• Maintaining data communication cables, trunking and other related accessories;
• Troubleshooting and repairing data communication cables, points, trunking and other related
accessories;
• Undertaking preventative maintenance of networking equipment, which include switches,
routers, wireless access points, etc;
• Installing, terminating and labelling data communication cables;
• Installing, terminating and labelling data communication trunking systems;
• Installing, configuring and managing all wireless access points;
• Installing, terminating and labelling patch panels and network switches;
• Installing network equipment cabinets.

MINIMUM REQUIREMENTS

• Grade 12 School Certificate or General Certificate of Education or equivalent;

• Diploma or University degree in the field of computer science; and
• Minimum of one (1) year post qualifying relevant work experience.

OTHER SKILLS AND ATTRIBUTES

• Enthusiastic, Self-disciplined and motivated;

• High level of integrity;
• Good personal organisation;
• Professionalism;
• Pleasant and friendly personality;
• Troubleshooting skills;
• Team player;
• Time management;
• Interpersonal skills; and
• Oral and written Communication skills.

Only candidates who meet the above role specifications and competencies should apply
enclosing their detailed CVs, photocopies of their academic/professional qualifications. Daytime
and reachable telephone and/or mobile numbers should be clearly stated.

Kindly send applications as one (1) pdf document using email; careers@zra.org.zm or
send hard copies to the following address not later than Monday 10th October, 2022;

ASSISTANT INSPECTOR – DIRECT TAXES- GRADE

ZRA06 (6 POSITIONS)
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Job Description :
Reporting directly to the Inspector – ISMTO, you will be responsible for determining tax liability
and managing taxpayer accounts for compliance.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Processing tax returns and payments to ensure compliance by tax payers;

• Profiling information for debt collection;
• Processing all tax refunds;
• Resolving all data errors and suspense account items;
• Processing penalty waiver applications;
• Reconciling of allocated taxpayer accounts;
• Ensuring that the processing and enforcement database is regularly updated;
• Caries out audit planning for allocated cases;
• Carries out audits on allocated taxpayers;
• Ensures timely resolution of disputes;
• Provides feedback on the operations of the TaxOnline Modules;
• Preparing performance and other management report; and
• Implementing risk management in all work processes.

MINIMUM REQUIREMENTS

• Grade Twelve (12) School Certificate or General Certificate of Education Equivalent;

• University Degree with a bias in Accountancy, Banking & Finance, Economics, Business
Administration, Law, ACCA, CIMA, CPA and other relevant professional and academic
qualifications;
• Minimum of two years post qualifying relevant work experience; and
• Knowledge of Chinese and French will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Self-motivated;
• Integrity;
• Honesty;
• Decision Maker;
• Result oriented with sense of urgency;
• Consistency;
• Analytical Skills;
• Supervisory Skills; and
• Good inter-personal skills.

ASSISTANT INSPECTOR – INDIRECT TAXES AND

EXCISE - GRADE ZRA06 (12 POSITIONS)
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Job Description :
Reporting directly to the Inspector, you will be responsible for Providing efficient taxpayer
services aimed at enhancing voluntary compliance; planning and conducting audits on allocated
taxpayers on all tax types in Indirect Taxes and Excise Division and manage taxpayer accounts
and the taxpayer register

Responsiblity:
MAIN DUTIES & RESPONSIBILITIES

• Promoting taxpayer voluntary compliance through conducting of taxpayer education;

• Managing taxpayer accounts through timely processing of tax returns, refunds; payments,
and other applications;
• Following up on non-filers and unaccompanied returns immediately after due dates;
• Executing allocated audits timely and in line with the Audit procedures;
• Providing information on potential risk areas to the relevant unit on audit findings;
• Implementing risk management in all work processes;
• Preparing monthly and other relevant management reports;
• Implementing the PMDS in accordance with HR guidelines; and
• Participating in all staff wellness activities and other health activities in the unit.

REQUIREMENTS

• Grade twelve School Certificate or General Certificate of Education (GCE) Equivalent;

• University Degree in any field or equivalent; and
• Knowledge of French or Chinese will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Ability to formulate new ways of doing things;

• Strong interpersonal and influencing skills;
• High level of analytical ability;
• High sensitivity to the socio-cultural, economic and political environment;
• Excellent communication skills, both written and oral;
• High credibility both personally and professionally;
• Integrity in dealing with people; and
• Very good sense of judgement.
ASSISTANT LABORATORY ANALAYST – GRADE
ZRA06 (1 POSITION)
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Job Description :
Reporting directly to the Laboratory Analyst, you will be responsible for conducting tests and
provide analytical data in the Analytical testing Laboratory, implementing and maintaining an
effective quality management system in accordance with the requirements of ISO / IEC 17025
and Accreditation bodies.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES
• Performing laboratory and field test work as required in accordance with approved test
methods and procedures;
• Preparing in house standard reference materials and ensuring their proper labelling, storage
and use;
• Carrying out sampling and sample preparation in accordance with approved procedures;
• Ensuring that equipment is in good operating condition prior to use and isolating defective
equipment;
• Monitoring receipt, storage and consumption of laboratory consumables and raising purchase
requisitions;
• Compiling test reports and other reports on work carried out for submission to superiors;
• Carrying out appropriate tests and checks to ensure the accuracy of test results;
• Assisting superiors in maintaining a credible quality assurance system;
• Implementing and maintaining an effective laboratory quality management system in
accordance with ISO/IEC 17025 Standard;
• Participating in laboratory accreditation activities to ensure continued compliance to
accreditation requirements;
• Carrying out preparation, distribution and maintenance of quality system documents and
records;
• Conducting internal audits according to the predetermined schedule and checklist; and
• Complying with established procedures and taking necessary precautions to avoid accidents
and ensuring a healthy and safe working environment.

REQUIREMENTS

• Grade Twelve School Certificate or General Certificate of Education (GCE) Equivalent;

• Degree in Chemistry or Equivalent ;
• Minimum of two years relevant post qualifying work experience; and
• Good understanding of best laboratory practices and laboratory quality systems.

OTHER SKILLS AND ATTRIBUTES

• Integrity;
• Consistency;
• Analytical Skills;
• Supervisory Skills;
• Good inter – personal skills;
• Good oral and written communication skills;
• Personal organisation skills; and
• Customer service orientation.
ASSISTANT PROCUREMENT OFFICER-GRADE
ZRA06 (2 POSITIONS)
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Job Description :
Reporting to the Procurement Officer, you will be responsible for the day to day operations of the
procurement activities through timely sourcing of goods, services, works and consulting services
in order to meet organizational requirements in line with the Public Procurement Act and the
Procurement Regulations.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Preparation of bidding documents for goods, works and consultant services in accordance
with the approved procurement plan for review by the Procurement Controller;
• Preparing evaluation reports and procurement committee papers;
• Undertaking of market research to ensure purchases are sourced from the most competitive
source;
• Preparing and drafting of contracts for goods, works and services;
• Ensuring that all procurement records are properly kept and up to date;
• Timely preparation of periodic and adhoc procurement reports as required;
• Administering tender closing and opening and preparing tender opening reports on the EGP
Platform; and
• Ensuring timely matching and verification of supplier and service provider’s; invoices in the
SAP system for onward transmission to Finance Department.

REQUIREMENTS

• Grade twelve (12) School certificate or GCE Equivalent;

• Degree in Procurement, Purchasing and Supplies or Graduate Diploma Level 6 of CIPS or
equivalent;
• Member of Zambia Institute of Purchasing and Supply with a valid practicing License; and
• Minimum of two (2) years relevant post-qualifying work experience.
.
OTHER SKILLS AND ATTRIBUTES

• Report writing skills;

• Team-player;
• Analytical Skills;
• communication and interpersonal skills;
• High level of integrity; and
• Computer applications skills.

ASSISTANT SECURITY OFFICER – GRADE ZRA 09 (8

POSITIONS)
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Job Description :
Reporting directly to the Security Officer, you will be responsible for providing security to specific
Zambia Revenue Authority premises and property in order to ensure maximum security against
thefts and vandalism.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

 Ensuring that the Authority property is well guarded at all times;

 Controlling and regulates visitors entering and leaving the Authority premises;
 Patrolling the assigned beat and makes sure that there are no unauthorized people or
trespassers;
 Arresting offenders/thieves found with Authority property or damaging installation or
equipment and hands them over to Supervisors for further action; and
 Recording events during the shift in the occurrence book and briefs the Supervisor on the
same.

MINIMUM REQUIREMENTS

 Grade twelve (12) School Certificate or General Certificate of Education (GCE) equivalent;
 Certificate in Military Training/Police Training, Basic Security Training, Advanced Security
Training or Equivalent; and
 Minimum of one (1) year relevant post-qualifying work experience

OTHER SKILLS AND ATTRIBUTES

• High levels of integrity;

• Interpersonal skills;
• Good communication skills;
• Analytical skills; and
• Computer skills – Word, excel.

BUSINESS DEVELOPMENT MANAGER - TRAINING

CENTRE - ZRA04 (1 POSITION)
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Job Description :
Reporting directly to the Assistant Director – Resourcing and Development, you will be
responsible for identifying, developing and implementing new business opportunities and will
work across all areas of the Zambia Revenue Authority Training Centres.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Identifying, developing and implementing new business opportunities across ZRA Training
Centres;
• Engaging with academics and technical staff across ZRA to fully understand the capabilities
and knowledge capital;
• Engaging externally with relevant sectors, industries and businesses with a view to exploit the
potential and capabilities of the Training Centre;
• Generating new income streams through commercialization of knowledge capital, facilities
and/or research and development projects;
• Supporting academic staff to build their confidence and skills in business engagement as well
as their awareness and understanding of key industrial strategies;
• Briefing Human Resource Management Team on key priorities in national and regional
strategies and advise on how the Training Centre should position itself for the future;
• Writing business plans including financial budget delivery plans aligned to income generation
activities;
• Updating the Training Centre Management Team on secured business and achievements of
milestones and deliverables;
• Engaging with key stakeholders in other academic institutions to ensure that the Training
Centre achieves its targets and realizes identified opportunities;
• Undertaking research and market analysis, including client profiling, sourcing trendsetters and
high growth potential business opportunities and contacts;
• Providing administrative and logistical support to course participants in form of venues and
accommodation to ensure training delivery is effective;
• Managing performance of direct reports;
• Preparing content and produce marketing literature for marketing materials and website and
attending marketing and careers events;
• Acting as a point of contact, dealing with enquiries and responding to requests for
information;
• Complying with all college regulations and procedures, and undertake appropriate training
and staff development as required; and
• To oversee the administration, catering and lodging at ZRA Training Centre and ensure
Health regulations are complied with.

MINIMUM REQUIREMENTS

• Grade Twelve (12) School Certificate or General Certificate of Education Equivalent;

• University Degree in Marketing, Business administration, Social Sciences or any equivalent
field;
• Minimum of 5 years relevant post qualifying work experience
• Master’s Degree in Management will be an added advantage;
• Certificate in Project Management or Business Analysis;
• Valid Membership to Marketing professional body;
• Proven project management experience;
• Good understanding of market and marketing strategies; and
• Proficient in Microsoft Office Package.

OTHER SKILLS AND ATTRIBUTES

• High integrity;
• Supervisory skills;
• Strong communication skills in all formats;
• Good team player; and
• Customer service orientation.

CONFIDENTIAL SECRETARY – GRADE ZRA06 (4

POSITIONS)
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Job Description :
Reporting directly to the Director, you will be responsible for providing secretarial and
administrative services to the Director, so that he/she operates efficiently and effectively as
he/she works towards meeting his objectives.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Typing letters of a routine nature or based on precedent from the Director, and departmental
team;
• Raising petty cash vouchers to obtain cash in order to buy tea and other beverages;
• Receiving, sorting out all confidential and urgent correspondence from within and outside the
Authority for the Director’s attention;
• Ensuring that the filing index is up to date and always maintain effective filing;
• Maintaining a high standard of housekeeping in the Director’s office;
• Receiving and screening telephone calls and visitors to the Director;
• Maintaining an appointments diary, and reminding the Director in good time of the
appointments;
• Receiving fax messages from operating divisions as well as clients and sends them as
addressed;
• Attending to all general enquiries for the Director to facilitate good communication and
dissemination of information;
• Organising and administering the office of the Director and coordinating delegation of
functions and assignments by the Director to other Departmental staff;
• Maintaining good customer care relationship with external and internal customers;
• Serving as a link between the Director’s office and other divisions by effectively keeping
communication lines open;
• Maintaining confidentiality at all time; and
• Carrying out any other duties as assigned by the Director from time to time.

MINIMUM REQUIREMENTS

• Grade 12 School Certificate or General Certificate of Education (GCE) equivalent;

• Diploma in Secretarial with Shorthand speed of at least 100/110 wpm and 50 / 55 wpm
Typing speed;
• Degree in Business Studies, Social Sciences or any equivalent qualification will be an added
advantage;
• Minimum two (2) years post qualifying relevant experience in a similar organisation; and
• Fully paid up membership to the Professional Secretaries Association of Zambia (PSAZ).

OTHER SKILLS AND ATTRIBUTES

• High level of integrity and confidentiality;
• Should be Computer literate;
• Personal and organisation skills;
• Ability to produce high quality documents;
• Highly developed customer relations skills;
• Maturity and ability to work under pressure ;
• Interpersonal and team working skills; and
• Excellent Communication skills.

CORPORATE AFFAIRS OFFICER –GRADE ZRA05 (1

POSITION)
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Job Description :
Reporting directly to the Senior Corporate Affairs Officers, you will be responsible for assisting
the Senior Corporate Affairs Officer in delivering on Corporate Social Responsibilities and
strategies as well as Government protocol Policy so as to positively position the image and
reputation of the Authority.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Participating in the Corporate Social Responsibility Policy formulation related to community

involvement (corporate contributions, volunteerism, disaster relief); business practices
(Environmental stewardship, social events, advocacy); and social impact (strategic philanthropy,
civil engagements);
• Highlighting Corporate Social Responsibility activities in order to raise awareness;
• Identifying focus areas or program elements such as corporate donations, environmental
stewardship and volunteerism in order to deliver on long term strategies for the Authoritys social
impact;
• Managing opportunities to increase employee and the community awareness of and
involvement in the Authoritys Corporate Social Responsibility efforts to ensure the CSR Policy is
implemented and responsive to the needs of the Authority and the community at large;
• Executing strategic internal and external CSR plans/programs to ensure alignment with the
Authoritys broader CSR and business communication strategies for the positive reputation of the
Authority;
• Managing key partnerships with external groups that include donors and sector associations
in order to support key audiences and stakeholders to ensure cross collaboration and integration
for delivery of exceptional client services and enhancement of tax compliance levels;
• Supervising and developing subordinates through complying with all Performance
management and development processes in order to deliver on the mission and strategies of the
Authority;
• Managing strategic solutions that holistically integrate off-line and on-line offerings to create
and advocate interactive strategies for CSR programs and issues through social media;
• Supporting media relations strategies for CSR programs and serving as spokesperson for
programs when delegated to do so by superior;
• Coordinating complex and multi-dimensional projects across Divisions/Departments and
communities to ensure the Authoritys social impact while managing costs and aligning projects
with the Authoritys strategy;
• Maintaining and managing the Authoritys reputation through strategic and targeted use of
CSR as well as providing insight into necessary and sometimes anticipatory action on issues
facing the Authority to advance its priorities;
• Demonstrating strong understanding of target audience, good writing style and expertise in
high impact messaging to a wider and more strategic audience. Also uses persistence in
mobilising people around a higher purpose for continually improved value and impact of
community involvement programs;
• Building mutually beneficial relationships and connect/engage diverse groups of people with
the aim of improving tax compliance levels in communities using empathy and interpersonal
understanding;
• Facilitating meetings, ensuring proper etiquette for official engagements and streamlining
interactions with dignitaries and other important people so as to keep the image of the Authority
in high esteem more so that ZRA is an organization that facilitates a lot of trade across national
borders;
• Planning events and focussing more on people issues as well as guiding leaders or
Government officials in proper etiquette and/or cultural requirements by doing research and
exhibiting a great deal of tact and diplomacy so as to help the Authority forge important
relationships without making embarrassing blunders;
• Engaging in behind-the-scenes planning and supervision of subordinates for meetings with
external officials to avoid breach of protocol, crises and gaffes in order to uphold the reputation of
the Authority;
• Supervising and promoting team work in the CSR and Protocol section to ensure that all
events and programs are fulfilled for the good of the Authority; and
• Drafting Corporate Social Responsibility Reports and handing them to the superior to facilitate
Managements appreciation of the activities, challenges and decision making.

MINIMUM REQUIREMENTS
• Grade Twelve School Certificate or General Certificate of Education (GCE) equivalent;
• Minimum of a University Degree in Mass Communications, Public/Media Relations or
Journalism;
• Minimum of three (3) years relevant post qualifying work experience.
• Master’s Degree in relevant field will be an added advantage;
• Experience in protocol issues will be an added advantage; and
• Must be a member of Zambia Public Relations Association (ZAPRA) or any other relevant
professional body.

OTHER SKILLS AND ATTRIBUTES

• High integrity;
• Incorruptible;
• Versatile;
• Must be Self-Driven;
• Diplomatic;
• Action Oriented;
• Interactive;
• High integrity;
• Organising and planning skills; and
• Excellent oral and written communication skills.

CUSTOMS OFFICER- GRADE ZRA 07 (13

POSITIONS)
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Job Description :
Reporting directly to the Examining Officer, you will be responsible for the processing of imports
and exports and transits, and conducting enforcement and compliance activities in order to
facilitate revenue collection and enhance compliance.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Conducting physical inspections for valuations and classifications purposes;

• Completing E-Inspection reports and sending them to CPC;
• Generating and acquitting transits;
• Conducting mineral inspections using an XRF Machines;
• Capturing and analysing scanner images;
• Receipting payments;
• Documenting detention details of goods and vessels (RIH and Seizure Notes);
• Computing values on petty goods;
• Managing the state warehouses;
• Manning the boom and ensuring proper clearance of goods;
• Participating in conducting patrols as a member of a team;
• Capturing and acquitting Customs Import Permits (CIPs);
• Issuing Customs Temporary Export Permits (CTEPs) and IBDF to visitors and transporters of
transit goods;
• Conducting inspections to bonded warehouses;
• Escorting trucks with high value goods;
• Monitors and compiles data on RIBs/RITs; and
• Compile daily revenue data.

REQUIREMENTS
• Grade Twelve School Certificate or General Certificate of Education (GCE) Equivalent;
• University Degree/Diploma in any field or any equivalent professional qualifications; and
• Knowledge of Chinese or French languages will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Problem solving skills;

• High levels of integrity;
• Analytical skills;
• Problem solving skills;
• Good written and oral communication skills;
• Team player; and
• Personal organisation.

EXAMINING OFFICER- GRADE ZRA06 (15

POSITIONS)
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Job Description :
Reporting directly to the Collector, you will be responsible for timely examining documents,
verifying values and HS codes on imports and exports and ensuring correct revenue is brought to
account as well as conducting Customs control and enforcement activities as directed.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Examining entries for determining classifications, values and origin;

• Determining physical inspections of goods and motor vehicles for valuation and classification
purposes;
• Capturing and analysing scanner images as well as report challenges with scanner for prompt
resolution;
• Produce monthly report on scanner activities;
• Extracting data on outstanding entries from the ASYCUDA in order to determine duties and
taxes;
• Planning and monitoring random compliance visits;
• Verifying import and export documentation;
• Examining excise duty returns and compliance with the provisions of the Act;
• Supervising inspections of bonded warehouses with respect to set standards and customs
procedures;
• Ensuring control of imports and exports of prohibited and restricted goods in accordance with
the provisions of the law;
• Advising on COMESA/SADC rules of origin and recommends for certification;
• Verifying import and export documentation;
• Confirming values and HS Codes to conform to the Customs nomenclature;
• Checking on eligibility for the goods presented for duty exemption;
• Updating of bonded warehouses and Customs areas registers;
• Conducting inspections of bonded warehouses;
• Monitoring and issuing open declaration reports to agents to avoid expiry in bond and issue
demand letters or seize goods where necessary;
• Conducting post clearance audits;
• Planning and supervising enforcement and compliance activities;
• Preparing monthly Business Continuity Plan and daily Incidence reports;
• Compiling bonds exceptional/status and monthly reports;
• Providing daily updates of the electronic and manual registers for the yard and Customs
warehouse;
• Monitoring and organizing data on outstanding RIBs/RITs;
• Compiling commodity and importer risk profiles;
• Generating status reports on RsIB/RsIT for dissemination to concerned users and
management; and
• Ensuring effective use of Wider Area Network (WAN) for acquittals.

REQUIREMENTS

• Grade Twelve School Certificate or General Certificate of Education (GCE) Equivalent;

• Bachelor’s Degree in any field or any equivalent professional qualification; and
• Knowledge of Chinese or French languages will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Problem solving skills;

• High levels of integrity;
• Analytical skills;
• Technical skills;
• Problem solving skills;
• Good written and oral communication skills;
• Team player; and
• Personal organisation skills.

GENERAL WORKER– GRADE ZRA10 (13

POSITIONS)
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Job Description :
Reporting directly to the Head Messenger, you will be responsible for providing general cleaning,
gardening, general handyman, and messenger services to the Authority.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Cleaning of offices, passages, staircases, closets, walls, windows, office furniture and fittings;
office equipment, lift landings, balcony areas, foyers, toilets, ceiling boards, and any other areas
not mentioned but occupied by the Authority;
• Gardening/landscaping including sweeping of office surroundings and refuse collection;
• Providing Handyman services e.g. shifting furniture, equipment, office consumables, other
items not specifically mentioned within and /or between offices or outside Authority premises
including loading and offloading of various items as and when required;
• Washing cutlery i.e. cups, glasses, saucers, plates, spoons, teapots, kettles, trays, towels,
table cloths, including other items not specifically mentioned;
• Mail running; and
• Other duties as may be assigned from time to time such as photocopying, binding of
documents, serving at company organized functions as waiter/waitress, bar attendant, and other
duties not specifically mentioned.

REQUIREMENTS

• Grade Twelve School Certificate or General Certificate of Education (GCE) Equivalent;

• Certificate in housekeeping or equivalent will be an added advantage; and
• Minimum of one-year relevant work experience.

OTHER SKILLS AND ATTRIBUTES

• Team player;
• Good organising skills;
• Good communication skills;
• Time management skills; and
• High level of integrity and professionalism.

PROSECUTOR – GRADE ZRA05 (1 POSITION)

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Job Description :
Reporting directly to the Senior Prosecutor, you will be responsible for prosecuting cases of
alleged tax offence with a view to the conviction of the alleged offenders in courts of laws.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Reviewing and organising prosecution files to ensure that the cases are of prosecutable
standard allocated by the Senior Prosecutor;
• Planning and coming up with an effective prosecution strategy for each case allocated;
• Liaising with stake holders during case preparation and prosecution (stakeholders e.g. –
DEC-ZRA Internal Affairs and the Police;
• Drafting various charges and complaints, filing and personal services of court documents,
drawing up cause lists which will be presented to the court and supervising officer before
commencing prosecution;
• Studying all complaints and applying rules of evidence and general principles of law,
appreciating evidence required to establish a case and applying rules of criminal procedures to
the recommended case for prosecution, allowing only evidence which is admissible;
• Performing pre-trial procedures to educate prosecution witness on how they expect to answer
questions from the prosecutor and defence lawyer and on how to present themselves in the
witness book;
• Collecting information related to cases allocated for prosecution;
• Carrying out research into the law, and interpretation of statutes;
• Determining facts of the case and applying the law to the facts;
• Keeping and safeguarding evidential exhibits and dockets for prosecution;
• Ensuring that Assets are used for official purposes and in compliance with ZRA standing
orders;
• Producing monthly reports on prosecution work undertaken in each month;
• Supplying all judgments received and filed as precedent for review; and
• Producing a monthly schedule of court appearance dates.

MINIMUM REQUIREMENTS

• Grade 12 School Certificate or General Certificate of Education (GCE) equivalent;

• University Degree in Law;
• Masters’ Degree in a related field will be an added advantage;
• Minimum of three (3) years relevant post qualifying work experience in prosecution work;
• Prosecutor’s course-Certificate;
• Gazetted as a Prosecutor;
• Certificate in criminal/fraud investigations; and
• Valid membership of the Law Association of Zambia or any other relevant professional body.

OTHER SKILLS AND ATTRIBUTES

• High level of integrity;
• Principled;
• Charismatic;
• Analytical skills;
• Excellent oral & Written communication;
• Facilitation skills;
• Time Management;
• Negotiation skills;
• Interpersonal skills;
• Interview skills; and
• Planning and Organisation.

REVENUE OFFICER – DIRECT TAXES – GRADE

ZRA07 (8 POSITIONS)
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Job Description :
Reporting directly to the Assistant Inspector, you will be responsible for effectively supporting the
ZRA business by supporting technical staff through providing clerical services and best practices
in maintaining taxpayer’s records.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Responsible for recording and maintaining taxpayer’s records;

• Collecting, dispatching and Registering all incoming and outgoing correspondence;
• Ensuring that office files are secured properly; and
• Attending to taxpayer inquiries as need arises.

MINIMUM REQUIREMENTS

• Grade Twelve (12) School Certificate or General Certificate of Education Equivalent;

• Diploma in a business courses like accounting, business administration or equivalent
• Minimum of one year post qualifying relevant experience; and
• Knowledge of Chinese and French will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Pleasant and friendly personality;

• High level of integrity;
• Principled;
• Good oral & Written communication;
• Good customer service;
• Computer literate;
• Self -Management; and
• Good Time Management.
REVENUE OFFICER – INDIRECT TAXES AND
EXCISE GRADE ZRA07 (5 POSITIONS)
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Job Description :
Reporting directly to the Assistant Inspector, you will be responsible for providing clerical
services and performing other tasks as assigned in accordance with the unit plans.
Responsiblity:
MAIN DUTIES & RESPONSIBILITIES

• Maintaining a clean Taxpayer register;

• Updating the demographics of taxpayer accounts;
• Acknowledging and maintaining a register of taxpayer correspondence;
• Issuing of forms, leaflets and other documentation as necessary;
• Correcting data errors on Taxpayer Accounts as assigned;
• Maintaining and updating of correspondence register and office files;
• Preparing and updating daily revenue expectations;
• Preparing performance and other management reports;
• Attending to taxpayer inquiries;
• Implementing risk management in all work processes;
• Following up on non-filers and unaccompanied returns immediately after due dates;
• Implementing the PMDS in accordance with HR guidelines ; and
• Participating in all staff wellness activities and other health activities in the unit.

REQUIREMENTS

• Grade Twelve School Certificate or General Certificate of Education Equivalent;

• University Degree or Diploma in any field or equivalent; and
• Knowledge of French or Chinese a will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Integrity;
• Adaptation to change;
• Good interpersonal skills;
• Good oral and written communication skills;
• Personal organization skills;
• Computer Knowledge; and
• Customer service orientation.

SENIOR BUSINESS ANALYST – ZRA05 (1 POSITION)

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Job Description :
Reporting directly to the Manager – Business Analysis, you will be responsible for bridging the
gap between the development team and the business users by helping in evaluating business
processes, analysing business requirements from users, uncovering areas for improvement, and
developing and implementing solutions.

This role will work on a number of projects and initiatives with various divisions’ end users within
the authority by performing unit tests arising from work done by the development team as well as
assisting the project teams in conducting User Acceptance and Testing of the implemented
solutions.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Assisting in streamlining and successfully implementing functional solutions according to user

specifications;
• Working closely with the end users in crafting requirements that do not restrain the ability of
designers or developers to innovate;
• Working with business teams to ensure that practical solutions are appropriately tested in line
with the user requirements;
• Supporting the implementation of solutions from conception till initiation by providing
information, managing stakeholders and engaging in all the key business analysis tasks that
need to be completed to implement the solution;
• Performing mapping of processes, offices and roles for various projects;
• Closely working with the research and innovation team to identify and recommend
enhancements and new requirements to various systems within the authority;
• Be an agent of change for the successful implementation of system enhancements as well as
new systems;
• Gathering critical information from meetings with various stakeholders and producing useful
reports for possible implementation;
• Assisting the end users in gathering and interpretation of user requirements;
• Ensuring that proposed test solutions cover all aspects of delivered business specification
• Assisting with user acceptance testing;
• Prioritising initiatives based on business needs and requirements;
• Serving as a liaison between various stakeholders and end users;
• Practicing and implementing risk management in area of operation;
• Participating in document reviews highlighting successes, short falls and remedial action;
• Identifying training needs; and
• Provide desk training.

MINIMUM REQUIREMENTS

• Grade twelve (12) Certificate or General Certificate of Education equivalent;

• University Degree with a bias in Business Administration, Accountancy, Project Management,
Information Systems, Economics, ACCA, CIMA, and other relevant professional and academic
qualifications;
• Minimum of three (3) years post-qualifying relevant work experience; and
• Postgraduate qualification in Business Analysis is an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Good interpersonal and presentation skills;
• Good oral and written communication skills;
• Analytical Skills;
• Coaching and Influencing skills;
• Personal organization skill;
• Strong results-oriented way of working, customer-centric way of thinking;
• Implementation of digital or innovative projects in startups and corporate; and
• Knowledge with various methods of research, innovation and design processes (e.g.
interviews, case studies, user-centered design, co-creation, agile innovation.

TREASURY OFFICER – GRADE ZRA07 (17

POSITIONS)
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Job Description :
Reporting directly to the Senior Treasury Officer, you will be responsible for receiving the correct
tax revenue from taxpayers and issuing of receipts and accountability of all monies collected.
Responsiblity:
MAIN DUTIES/ACCOUNTABILITIES

• Receiving revenue from taxpayers and issues receipts;

• Ensures that revenue collections for the day corelates with reports generated from the cash
office system;
• Preparing banking slips by tax type in readiness for banking and submits cheques and cash
to the supervisor for checking;
• Adhering to Receipting Procedures by checking all cheques brought by taxpayers to ensure
that the cheques are valid and payable to the Authority and account for all monies received; and
• Ensuring that all copies of receipts issued are properly filed for easy reference.

REQUIREMENTS

 Grade Twelve School Certificate or General Certificate of Education (GCE) Equivalent;

 Diploma in Accounting and Finance, CA Zambia, ZICA, ACCA, CIMA, Banking and Finance,
NATECH Or Equivalent;
 Minimum of one-year post-qualifying relevant work experience; and
 Must be a fully paid up member of ZICA, CIMA, ACCA or any other relevant professional
bodies.

OTHER SKILLS AND ATTRIBUTES

 Able to communicate well, orally and on paper;

 Able to cope with change;
 Problem solving qualities;
 Require minimum supervision; and
 Hard working and honesty.

Only candidates who meet the above role specifications and competencies should apply
enclosing their detailed CVs, photocopies of their academic/professional qualifications. Daytime
and reachable telephone and/or mobile numbers should be clearly stated.

Kindly send applications as one (1) pdf document using email; careers@zra.org.zm or
send hard copies to the following address not later than Monday 10th October, 2022;

The Director – Human Resource

Zambia Revenue Authority
Human Resource Department
P. O. Box 35710
LUSAKA

Note that Zambia Revenue Authority does not solicit for fees at any stage of the recruitment
process, any such attempts should be treated as potentially fraudulent and reported immediately

Job Opening date : 27-Sep-2022

Job closing date : 10-Oct-2022