Sample Key Performance Indicator Form

SAMPLE KEY RESULT AREA (KRA)

1. Timely customer complaint resolution within 2 days of receiving complaint
2. Reduction of UFG by XYZ BCF in XYZ region
3. Ensure timely and accurate billing by minimizing provisional billing below 0.5%
4. Efficient execution of project implementation plan within targeted deadline (june,2020)
5. Timely execution of procurement plan i.e 60 days for local PO and 90 days for foreign
S. No KPI Linked to KRA Target Performance Standard/ Good KPI Timeline/ Monitoring Weightage
Performance Defined (for Ongoing Functions) (Out of 100 Points)
1 Complaint Resolution 100% Effective resolution of all complaint Ongoing / Quarterly 25%
within 48 hours of receiving the same. Monitoring
2 % of targeted network 300 KM Expected 100% of targeted network By June 2020, Quarterly 25%
rehabilitation achieved saving XYZ MMCG rehabilitation by June 2020 Monitoring
in XYZ region.
3 To ensure timely and Minimize Provisional billing minimized below Ongoing / Quarterly 15%
accurate billing to all provisional billing target standard i.e. 0.5% Monitoring
customers below 0.5%
4 Timely project 100% Completion of project by June 2020 By April 2020 15%
completion & Delivery
5 Ensure efficient Issuance of PO: Issuance of local PO within 60 days and Ongoing / Bi-monthly 20%
procurement cycle Local: 60 Days foreign within 90 days Monitoring
Foreign: 90 Days

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Executive Signature Supervisor Signature Geographical Head/ Regional Manager Dept./ Div Head
Exec. No: (North Region Only)