ECTS ANULI ENGLISH FOR INTERNATIONAL TOURISM ~ STUDY BOOK ~ CONF. UNIV. DR. ZAMFIR CRISTINA MIHAELAAllina day's work reading My job et 1 4 Read the text on the opposite page and answer the questions. Eustasio usually works A day shifts. B night shifts. C only at weekends. D in the afternoons. When he works at night, he A helps the manager. B meets a lot of guests. C checks the hotel records. D sends faxes confirming bookings. During the night, he also works as the hotel's A telephonist. B housekeeper. C concierge D manager. When there is a group booking, he checks the names on the running list ‘A when the group check in. B immediately after they check in. C the next day. D when they check out. The main topic of this text is ‘A what Eustasio does during the day shift B the difficulties of being a receptionist. C what Eustasio likes most about his job. D Eustasio's duties as a receptionist.Eustasio Gavilén, receptionist at Darkwood Beach Hotel, Jamaica vocabulary m a hotel receptionist. 1 usually Jwork from 7 am to 3 pm but ‘occasionally I work nights. 1 prefer working during the day because T meet more guests. When I’m on night shift I'm responsible for the ‘close of day’. I check both the manual records and the computer records to see which rooms are occupied, which are unoccupied, which are closed for ‘maintenance and which need cleaning. The manager is not on duty at night or at the weekends so I'm responsible for everything at these times. During the day shift T send faxes and emails confirming bookings, check in new guests and prepare bills for the guests checking out. I also answer the telephone calls, deal with enquires, take reservations and put calls through to other depart- ments Before a large group checks in, we receive a running lis ofall the names from the booking agents. 1 check people in as fast as possible because they have usually travelled @ long way and I know they are tired. After that, I check the running list against the names of guests who checked in There are often differences so T phone the agency to confirm the ‘group names. Duties 2 Match the verbs with the nouns to show some of Eustasio's duties. 4 check a) guests 2 send Fe b) records 3 confirm c) calls 4 check in d) enquiries 5 prepare e) the telephone 6 answer f) bookings 7 deal with g) reservations 8 take fh) bills 9 put through i) faxes and emails \ @Altina day's worklanguage focus Adverbs of frequency 3 Put these adverbs in the correct order from most to least frequent. hardly ever often never always sometimes usually occasionally 100% {| - tly ever tong Prepositions of time 4 Put the words in the box in the correct groups. Monday the weekend’ the morning 7 o'clock February 11.30 pm summer the autumn night midday 2001 8 December on in at Monday Present simple 5 What are the he/she /it endings for these verbs in the present simple? Put them in the correct groups. ative wash’ lay cary finish go. make do dean fly change watch check tidy take -es ies arrives 6 Complete the sentences with the correct form of the verb in brackets. 1 Darina (not/ work) ..... nt work... on Mondays. 2 The housekeeper (change)... the towels every day. 3 The hotel (not / offer) _... fom service after 11 pm. 4 We (not S21V€) senvovennnn .. dinner before 9 pm. 5 Guests often (esk) sonmn fOF an alarm call 6 A waiter (not / finish) work until late at night.7 Write an appropriate present simple question for each answer. 1 What do you. do? I'm a hotel receptionist. a sath In a small hotel near the city centre. J usually start at 8 o'clock in the morning. 4 By bus. ‘About forty hours a week. 6 No, | hardly ever work on Sundays. vocabulary Nationalities 8 Match the countries in the box with the outlines. Italy Ireland Portugal Australia Spain Brazil Poland China M5 ‘9 What are the nationalities from these countries? Put them in the correct group below. italy" Wreland Portugal Australia Spain Brazil Poland China Canada Hungary Japan Kenya South Africa Sweden Taiwan Turkey sish pronunciation Word stress 410 Now mark the stressed syllable in each country and nationality. a a China - Chinese @AL in a day's workFly-drive holidays reading Holiday advertisements Which of the advertisements below will these people be interested in? Kashmir and Anita want to go away for a weekend, Trudy is a student who wants to visit some friends on the Greek islands. John and Silvia like all kinds of sports and outdoor activities, James and Mary want to organise a holiday with a large group of retired friends from their club. pone Simon, Jane and their young son love the United States. Flight ony deatsY% ff Late deats Grete fight only £90 Dubin £50 ah Tenerife hovel and ‘Mediterranean cruises LOE casa | [eumenstortm | | create Malta fram £179 Ce Special offers 9 ff snow holidays Aad US fiy-drive holidays ‘See Disney World Florida, 7 nes and 14 nis from £609 ‘ 4 r vocabulary Abbreviations 2 Match the abbreviations with the correct word or phrase. 1 s/e 2) return flight, 2 pp Nog) self-catering 3 ats ©) half board 4 HB @) nights 5 ofw ©) people 6 tn 1) bed and breakfast 7 B&B @) one-way flight 8 incl 1) inclusive price‘A Ocean Drive Miami Beach @ Fiy-drive holidays 3 Look at these city break holiday adverts in a newspaper. Which one offers: 1 the best deal? 2 the most expensive deal? 3 the most meals? Barcelona, rin | Paris, rin flights, | Rome, rtn flights, | Copenhagen, rin flights, 2 nts, 3 nts, 3 star hotel, | 2 nts,2 star hotel, | flights, 2 nts, 3 star hotel, B&B | B&B £189 incl. | B&B £189,weekend | 3 star hotel, HB £215 + airport supplement £15 | £215 incl. taxes 4 Complete the dialogue with the phrases in the box. just let me confirm the details could you spell your surname there's an additional charge can | have yourname can |help you Travel agent Sunny Planet Holidays. 2 Customer Hii, I'd like to confirm a holiday booking, Travel agent Certainly. 2, please? Customer _ Yes, it’s David, David Crawley. Travel agent » Customer -Y. We spoke on Monday. ‘Travel agent Ah yes, the fly-drive holiday to Florida for four? Customer That's right. For the last fortnight in August. Travel agent +. So, you're leaving London Gatwick the 17 ‘August and returning from Tampa the 31st. And you're staying in a self-catering apartment? Customer That's right. Does it have a cot? We have a one-year-old baby .. Travel agent I'm afraid i >, sit 5 Now complete the form for David Crawley’s booking. Sunny Planet Holidays Name of customer: Type of holiday: _ ae z Location: Ee 2 ‘Type of accomodation: oe a Number of nights: 7 . Out date: ‘ Departure airport: a E Return date: e . a Departure airport: ay , Number of persons: » Number of children (under two): 5 ” Special requests: ms oselanguage focus Present continuous 6 Complete David's email to his secretary with the correct form of the present continuous. ete [Bison sive | OD SH yO invert ite Subject: [eravel_arrangenents Hi Lesley I hope everything (go) ig, going, well in the office. I (write) - * this email to let you know that we (have) >a great time in Florida but we've had to change our holiday plans. We (not / fly) “on Sunday night as planned. We've decided to fly back on Monday and I (not / return) ... _! to the office until Tuesday. TZ (travel) coe wun’ t@ Cambridge on Wednesday for a meeting but 1/11 phone to confirm when I'm back in the country. Could you also please check that a taxi a ’ to pick us up from Gatwick Airport at 17.00 hrs on Monday? Thanks for everything. Best regards, David ai 7 Change David's diary according to his new travel plans. Saturday- eer Sunday ~ Tampa - London Gatwick Arrive: 1.00 Monday - office! Tuesday - z Wednesday - meeting in Cambridge office _ Thursday - Friday —@ Fiy-drive holidays Present continuous and present simple 8 Underline the correct option in these sentences. 1 David is looking / looks at the offers in the window at the moment. 2 He is trying /tries to decide which is the best holiday for his family 3 They are having / have a fly-drive offer to Florida. 4 The travel agent is asking / asks him when he wants to travel. 5 How are you spelling / do you spell your sumame? 6 We are accepting / accept Visa and MasterCard. vocabulary Car hire Language tip | gasoline = US English petrol = UK English | Driving in Florida Dimers monna sa dtght Most highays are uncrowded, and Floridians are consid- erate drivers. Gasoline is inexpensive and car rental rates are the lowest in the United States, Canes Plorida are quite cheap and you ‘can save money by booking and paying before you leave home. Fly-crive deals can be 50 percent cheaper, but be careful of ‘free’ car rental. Extras like state JAK ewoon! and insurance are not included in these offers. Fyou rent when you arrive, itis usually cheaper to rent a Pat the airport than in town, All you need to rent a car is your passport and a credit card. The 7 for car rental is twenty-one, but drivers under twenty-five sometimes pay extra, DMitssevo earzental agreement includes 5 (CDW) —also known as Loss | Damage Waiver (LDW) —or you will be responsible for any damage to the car. Rental agreements include $, butiit is best to buy or supplementary Liability Insurance. 9 Complete the sentences with a word from the box. vehicle economy models Collision Damage Waiver third party insurance additional air conditioning taxi drivers licence minimum age Gms companies adda premium it | you want to leave the car in another city and all charge a lot for gas. Make sure you leave the car with the same amount of gas. Mestiniczzatigna car rental agencies offer ‘range of vehicles from 0 convertibles. All rental cars SG come with an automatic trans | mission, power steering and | K}—City tours reading Barcelona Port Olimpic 4 i Read the article on the opposite page and answer the questions. What is this article about? A the 1992 Olympic Games B the Olympic Village C restaurants in Barcelona D Barcelona's beaches What happened to Barcelona's seafront in 19927 ‘A The city council built a shopping centre B The city council rebuilt the area. CC The city council made it into a park D The city council made it into a residential area Which of these can you not find on the seafront? A two skyscrapers B shops and nightclubs C apartments and parks D restaurants ‘What occupies the two skyscrapers? A offices and a hotel B modern offices C a luxurious hotel D restaurants and shops Why is the Olympic port so popular? A because of its business people B because of its shops C because of its nightclubs D because of its restaurants\ WU tours Port Olimpic The mes important rebulding forthe ics in Barcelona was the n of the old industrial wero Fou Klompres of prom: nade and sa ies were made. Barcelon fenly seemed like a ‘seaside resort. The city council built {000 apartments with parks and ~ealled the area Nova leéria = oc ynts-around the marina, me ‘a popular place to eat out. The wel docs vocabulary 2 Which word is the odd one out? 1 nightclub restaurant bar Ghopy 2 skyscraper hotel office block tower 3 marina port waterfront park 4 resort seafront beach promenade 5 dinner lunch café breakfast 6 luxurious wonderful stylish industrial 7 demolish build construct makelanguage focus Past simple 3 Complete the text about Barcelona's z00 with the past simple form of the verbs in brackets. = ee Pare Zoologic gouy Yorn Barcelona's 200 in the city park. The z00 (not / open) 5 until the 1940s. The 200 (have) a special design in which moats, or small pools of water (separate) Z the animals, The only known example of an albino Pare de Ia Ciutadella gorilla, Floquet de Neu, or Snowflake, (arrive) ———_—_—_—_—— ‘at Barcelona zoo in 1966 when he (be) + three years the Pare de la Ciutadella has a large boating lake, __ old. Snowflake soon orange groves and palm trees full of parrots. The (become)... " | pakwad originally the site of a fortress which Prosper the 200's mascot and ‘Verboom (build) now! for FelipeV between fathered twenty baby | 1715 and 1720. In 1878, most of the fortress that gorillas. Nowadays, you (OCCUPY) .-een--sus4 the site was pulled down and —_canalso see dolphin the park was given to the city to become the venue and whale shows in one for the Universal Exhibition in 1688, The architect, of the aquariums at Josep Fontseré, (design) Sthecascadein the z00. the park with the help of Antoni Gaudi who (be) + then still a young student. mT 4 What are the past forms of the regular verbs in the box? Put them in the correct groups. like visit” design’ finish want watch open ‘occupy work separate stay -d ced ied liked pronunciation -ed endings 5 How are the -ed endings of the above past forms pronounced? Put them in the correct groups. hd | sal al likedA Arts Hotel, Barcelona vocabulary City tours Prepositions of place 6 Complete the tour extract with words from the box. You will need to use some words more than once. on in next infront ahead over That brings us to the end of our tour of the Olympic Village. ssn YOUF right, you can see the golden fish luxury penthouse suite. Barcelona's most famous visitors usually stay there. In a moment we will have sculpture which was created for the lunch ” one of the many ‘Olympic Games 2 Barcelona in restaurants ........." the marina. After 192. » there “your lunch, you can take a walk : left, you can see the magnificent twin towers, the Arts Hotel and the the beach or along the seafront straight , but you need to be Mapfre Tower which stand to back at our meeting point un! Of each other overlooking the port. the Arts Hotel at four o'clock * the top floor of the hotel is a ‘Transport 7 Find ten forms of transport in the word puzzle. @—T AND co oR MO 8 F oO oN T t| F A M O PE D Pier pein es epee tO Uo N D £—€ R G R O U ND SR M N R I N R S VY pret Hee renee ere re ng nO tae R Tr Db & M $© H t P GH (etaat(- Yasar” vautast Ausee!:[eceee:seutted Posteed 2 The new five-star hotel is the more modern hotel in the city. A BoC D 3 The Marconi is more far from the Rialto than the Londra Palace. (AEE: 4 Our hotel is not as busy in July than in August. ABC D 5 The facilities in this hotel are older as those in the hotel beside it: A BcoD A AgondolainVenice —_g Find the ten positive adjectives in the puzzle that describe hotels. @ta oN Foi Cc ENT YD ° R F E R fe} A oO L R F M DT RO S RT S EA A P fe 1c H PTT TGOoMe |r * H D A U R L A D oO € jn DA LCN A BON M UC S L R s 1 P c U oe ° s A c ° M zr ° R T A B L E B ° t ! v U 1 1 N D 1 v L s N N E s c v 1 N v O° E M E G R E A E Ww Ss E D & D E & | G H T F U L s #> Cruise ships vocabulary Cruise jobs 4 Complete the who's who diagram on the opposite page with the following jobs in the box. Depity Hotel Manager Cruse Director Captain Executive Chef Purser Food and Beverage Manager reading 2 Look at the diagram again and complete the sentences. 1 The .....£2P!2i.... is the most senior person on board the ship. 2 About 25 percent of the total number of people on board are not passengers, but 3 The Principal Medical officer, the , the Chief Engineer and the all report to the Captain. 4 The has overall responsibility for the galley staff, food and beverage, the Purser and the Purser's staff as well as general entertainment on board. 5 Inthe kitchen or galley, there are : . butchers and other galley staff 6 The Food and Bar Managers directly report to the : 2 staff include singers and dancers, the audiovisual team, the stage manager and the Cruise Director. 8 The has a similar function to a head receptionist in a hotel. ‘A. The cruise ship ArcadiaWho's who on board ope eenis overall responsibility for every aspect of the ship, including the welfare of passengers, crew and cruise line staff. Senior officers report to the Captain. They are responsible for a par- ticular aspect of the ships operation, Under them is a hierarchy of staff who make sure the voyage is safe and comfortable for all passengers. There is about one crew member for every three passengers, although there may be a higher ratio on luxury ships. | Principal Medical } xe aaa ‘Staff Captain = Chief Engineer —T— Hotel Manager Chief Rad Chet Chior © 4 ‘nut = | eee. ait Deputy Crise : | oe. ae see ae Bees cat sca umae® || cops, bakers, Maitre dict, Food andar hostesses, stagé Seareases,,, | eae ie alee Cees staf aiid bar Sais team, cruise staff, et entertainment siatt csummea 0 au vocabulary Hotels and ships 3 Match the words used on board a ship with their equivalent in a hotel. ship hotel 1 deck a) staff 2 eee oe b) floor 3 crew ©) head receptionist 4 berth d) guest 5 porthole ©) room 6 chief purser ) window 7 lido deck g) swimming pool 8 passenger h) kitchen 9 steward i) bed 10 galley i) receptionist alanguage focus Present perfect 4 Which part (A-D) of these sentences is incorrect? incuacenes | 1 The Greek islands have been popular with holidaymakers since many years. We use for with periods A & & 2 orien 2 How long you worked as a purser on board a cruise ship? Ihave worked asa purser o B . D for thre Vane |) 3 Lhave worked as a purser for | started working on cruise ships We use since for points in te f < 2 time, when sorfeipgeemea 4 Are-you atourim student for along time? began. ws As 5 c D | have worked asa puimepe.,| 5 Competition has made crusing more affordable for the 1990s. since 2001. Rae AB c D m 6 Cruising has lose some of its traditions but formality ‘on board has survived. _ A B € D 5 Complete the text with the correct present perfect or past simple form of the verbs in brackets. Air travel brings rapid change In the 1960s it (become) " cheaper and Since the seventies, cruises (operate) in all faster to travel by air than by sea. Shipping companies ‘continents and new, lager ships (enter) G (start) vemnnem? fly-cruises, offering to fly passen- vice in recent years. The industry (never/be) gers to their ships at faraway ports. Older transatlantic lin- * so successful and passengers (never /have) ets (not Be) onnn > able to compete with jumbo “w go much choice. Among the new cruise jets. The original Queen Mary, for example, (80) ships are Royal Caribbean International's Voyager of the + out of service in 1967 and (end) ‘Seas and Cunard’s Queen Mary 2. A new generation of oa * her days asa hotel and museum ship in cruise ships (arrive) " Long Beach, California Mass cruising Since the early 1970s, tour operators and cruise lines in Europe (offer) : cruises as a holiday experience.writing 6 Write sentences about what the cleaner has or hasn't done using. already or yet. “The cleaner has already cleaned the portholes. reading A US-style cover letter 7 Correct Janet Burtowski underlined passages. cover letter. There are five mistakes in the 18 March 2002 Royal Caribbean International Employment Department PO Box 3370 Florida Dear Mrs Julia Elmore send you' my résumé for your consideration for the position of crew member. | feel | have the necesary qualifications’ and would appreciate the opportunity to have an interview with you. Although my experience in the cruise industry is limited, | am very interested and enthusiastic to learn. | am also an outgoing, friendly person and | am sure | will enjoy working with both passengers and crew members. ILthere is a position available with your compnay’, please contact me at the above address. Love from* Janet? LL © Cruise shipsSUrviIEcanusasy Service and safety reading vocabulary Personal security and health 4 Read the tour guide extract on the opposite page and answer the questions. 1. Which parts of a city can be unsafe? 2 What mustn't you do alone? 3 What precaution should you take against pickpockets? 4 Where should you put some money for tips? 5 Where should you keep valuable objects? 6 When shouldn't you travel by train? 7 What should you do with any possessions in your car? 8 Where is the best place to leave your car? Read the text again and match the sentence halves. 2 1. Avoid going out and 2 It’s best to visit 3 You must lock 4 You shouldn't carry 5 Avoid wearing 6 It's a good idea to use 3 Find words or phrases in the text which have a sit the following. Paragraph 1 1 actions that stop something bad from happening 2 not safe or secure 3 jewellery and watches a) a lot of money in your wallet. b) expensive jewellery in the street. ©) car parks that are supervised if possible. 4) exploring the city on your own. e) certain areas with a tour group. ) your car doors at all times. lar meaning to Paragraph 3 9 strong metal box to keep valuables in 10 able to be seen Paragraph 2 4 people who steal from other people's bags and pockets 5 small coins 6 object where you keep your money 7 to give money to thank someone for the service received 8 an object you wear around your body to hide money\ @ Service and safety Gumcunntsaquartoa fcomimen spear son Obey ison sense and taking some basic pre-_her orders. cautions. Inner city areas and town. When travelling by car, ships are probably the most dangerous —aiways keep the doors places— especially at night. Donot go jgcked and the windows | out on your own, anywhere, and don't g0—gnty slightly open, When exploring unless you are sure where you are going. yoy leave the cat, lock it || Dont wear expensive-looking accessories. cuiten pales Pickpockets are sometimes a problem so don't for just a few moments. carry large sums of money. Keep some change ina Make sure nothing of side pocket so that you don't have to produce your value is visible inside. Use | wallet whenever you need to tip. A money belt supervised car parks | worn under your clothes is useful for keeping whenever possible. documents and money. Don't go near deserted or poor areas except as part of a tour group. Leave valuables in your hotel's safe-deposit box. Avoid travelling on any suburban trains at off-peak times, unless you're in a group of nal points atleast ten. If a cri ee — — vocabulary Negative adjectives 4 Find the ten negative adjectives in the puzzle that are used to describe hotel facilities, staff and services. DETSine DoF Ao PrP TT a Ae UR AT £—)O N NA UB 1 P LRME sy TON P E—E UF X DE PCS reeeeem teeter te Moe 1 FOP OU oO (adset-ctaual beset [aes esta (ieeeet sera), Sotol atta.) x P —€ R | —€ N C ED GON T CN S$ Q DU owps 1 bdD1BoOR pera te iG itty thay eta Reeve eS enh ye —E N WOT HOS EDlanguage focus Making requests and giving advice 5 Which part (A-D) of each sentence correct? 1 Would you mind to show me your passport? A B c D 2 Do you mind not to smoking in the reception area? A B c D 3 The tour guide told us that we must to take a few precautions. A B = D 4 We are recommend all our customers have some travel insurance. A B c D 5 You should not taking a lot of money with you. A B + D 6 It's good idea to take a map with you. A B a D writing Letter of apology 6 Complete the letter of spoley with oy from the box. (ean assure y Dear Mrs Williams “Thank you for taking the time to complete our customer satisfaction questionnaite. sevsnn! €0 know how we can tnake our guess say a pleasant as possible. to hear char you were dissatisfied with the service and flies ‘when you stayed with us. have discussed the room facilites with our head housekeeper and several new baby cots and kettles have been purchased. .unsennsennenensennnnnnnn™ for the inconvenience caused by the lifts during yout stay. z “iis not normally the situation, At chat time, tone of the lifts was out of service for routine maintenance work and the hotel ‘was especially busy that weekend, Your comments about room service have algo been noted and referred to the manager in charge. ‘Once again, I apologise for the problems you experienced and -nvusnnnnnn’ offer you and yout family a free nights Stay av our hotel including breakfast. Please phone the hotel in advance to reserve your room, quoting this leter. } I t j | eee auf to serve you again and look forward to your stay at our hotel. Yours sinaely om Kero Shannon. Fae rn eet concrete Sone ges\ @ Service and safely Pee eee vocabulary At reception 7 Choose the best response to the receptionist's questions. 1 Good afternoon. Can | help you? A For three days. B Yes, I've booked a room. My name is Smith. C That's right. | asked for a non-smoking room. 2 Could | see your passport please, Ms Muller? A Certainly, it's M-U-L-L-E-R.. B That's right. | asked for a non-smoking room. C What do you need it for? 3 Could you sign here please, madam? A Yes, I've booked a room for two nights. B What do you need my passport for? C Yes, of course. May | use your pen? 4 Would you like the porter to carry your luggage to your room? A Certainly, it's in my bag. B No thanks. I'll ake it myselt C I'll wait here if it isn’t going to take long. 5 Would you like to collect your passport later? A Yes, | asked for a double room with balcony. B That's right. | asked for a non-smoking room. C No, I'll wait here if it isn’t going to take long. 8 Make these requests sound more polite. 1 Sign here. Could you sign here, please? vlould you mind signing here, please? 2 Wait in reception. 3. Don't smoke in here, 4 Show me your tickets. 5 Don't feed the animals.0 East meets West reading Holidays in Turkey 1 Read about the holiday plans of three people travelling to Turkey on the ‘opposite page and complete the table below. os Selim Greta Destination Activities 2 Read the text again and answer the questions. 1 What will Selim do in the Uludag National Park? A go shopping B go skiing C visit family D fy 2. What is Selim going to buy at the market? A atypical plate B a Turkish carpet, C Turkish sweets D fabrics 3. Where is Greta going to sunbathe in Kas? A ona boat 8 onan island C at the campsite D on the beach 4 Where will Greta take a boat to? A the cafés and bars B the island of Meis C the island of Limonaza D Kas@ East meets West 5 Which of the following will Ben and his wife not see? A ancient city of Troy B palaces and the Roman theatre C ancient walls D original Trojan horse 1 Selim We're going for a winter holiday to Istanbul. We prefer not to go on holiday in the summer because of the crowds and {' like to visit family, ‘have there. We'll probably go sing {or @ few days. Not many people know this, but you can go sking in the ‘Uludag National Park which is about sixty miles south of fstanbul. We might also do some shopping in some of {stanbul's markets and buy kilim, Yyou know, a Turkish carpet. 2 Greta Kas is my dream, Ive vsted it once before and tm going again this summer ‘with friends, The town is set between the mountains and the sea. Tere are no beaches to speak of but most of the hotels have platforms where you can oo into the sea, We're going camping at Kas because it has a swimming platform ‘and a café and we can sunbathe atthe ‘campsite, The town comes alive at night. ‘The harbour is it up and the bars play music. There are great views ofthe Greek isiand of Me's and there are lots ‘of boat tips from Kas. think Pl take vocabulary 3 Turkish slippers Turkish delight leather belt 1 Selim is going to buy a ..... carpet for his father because he enjoys smoking. 2 Greta is going to buy a blue and white plate jewellery box »> ne to Limonaza, is a beaubful stand and i's just twenty minutes away. 3.Ben J used to teach ancient history at school so my wife and | are going on ‘an archaeological tour around Turkey. After a few days in Istanbul, we're Going to visit the ancient city of Troy which is famous for the Trojan Horse. was discovered by archaeologists in the nineteenth century bt, unfortu- ‘ately, not much of the city survives ‘today, I'm sure we'll visit the defence wal the palaces and Roman theatre as part ofthe tour, We won't, of course, be able t-seo the tegerdary wooderr ‘horse, but there's a modem replica. What do you think each person is going to buy? There is one extra gift. carpet pipe for his new flat and a for herself because she loves earrings for his wife because she loves ceramics and for her friend because she likes sweets. 3 Ben is going to buy a and a for himself because the one he has is quite oldlanguage focus Going to, will. might/may 4 Match the examples the rules below. 4 Helen has decided to go to Morocco for the Easter break. She's going to stay in Marrakesh for the first few nights. 2 I think Ill buy some ceramics in Morocco but | won't spend a lot. 3 The forecast says it's going to be quite warm in Morocco next month. 4 Dave hasn't booked anything yet but he'll probably go skiing. 5 Dave might go to the Alps but he's not sure. a) We usually use (not) going to + infinitive for talking about future intentions b) We use will / won't + infinitive for predictions, with or without present evidence. ©) We use might / may (not) + infinitive when we are not sure what will happen. d) We use (not) going to + infinitive for strong predictions based on present evidence. €) We use will / won't + infinitive for decisions made at the time of speaking. Holiday plans 5 Complete the dialogue with the correct form of going to, will or might. Dave What (you /do) -.2¢8.40U. going 40.40..." for a holiday this year? Helen _ I'm going to Morocco. Dave Really? How long are you going for? Helen One week. Dave — Where (you/stay) 2? Helen Well, first of all, in a hotel in Marrakesh, then we (hire) 2 a 4x4 and drive to the desert. i some’ in the desert? * on a camel ride Dave — Wow, what (you/ do) Helen Well, we (probably / go) at dawn, Dave Sounds fun. Do you know what the weather (be) ee ae et like in Apa? Helen Quite sunny during the day, but it depends. It (be) seusuusnansenvnnnnsennsnanen’ COG at night in the desert. What about you, what (you / do) ne a Dave No definite plans yet. We (go) 2 skiing in the Alps. Helen Have you booked anything yet? Dave —_No, not yet. | think | (look) -. = = ="? on the internet tonight and see if there are any last minute offer© East meets West The future of tourism 6 Match the sentence halves to form predictions about the future of tourism in central and eastern Europe. 1 The next twenty years are going to be 2 The Russian Federation and Croatia, in particular, will 3 Forecasters agree that the region will become ... 4 They say the region is going to 5 This means that one in every three tourists to Europe will. 6 Popular destinations will include ... a) city breaks in Moscow and St Petersburg. b) attract more than 220 million foreign tourists by 2020. ©) benefit most from a tourism boom. d) an exciting time for central and eastern Europe. ©) head for central and eastern Europe. 4) one of the world’s fastest growing tourism centres. The Hermitage, St Petersburg ¥ vocabulary Giving a presentation 7 Complete the presentation with phrases from the box. ~~ today I'm going to then I'll but first of all good morning. finally first ofall, I'd lke to 1, my name is Lisa Barton and swe? talk to you aut the grains tute ti eentnd and easter Borage, show you some figures from the World Tourism Organisation and vw-onwe talk about some of the predictions for the region. * tell you about some of the popular destinations for city breaks. “some interesting facts. Did you know that one in every three tourists to Europe will head for central and eastern Europe by the year 2020? pronunciation The schwa sound /a/ 8 Mark the weak vowel sound (9) in these words. 1 fewer 4 probably 7 developing 2 reduction 5 monument 8 centre 3 presentation 6 minorityWindow seat or aisle? reading Airline terms and conditions 4 Look at these frequently asked questions (FAQs) on a US Airways website and match them with the answers on the opposite page. a) Does the airline have to pay for my hotel if my flight is cancelled? b) Why do I have to be on the aircraft at least ten minutes before departure? ©) What if | miss my flight? d) Why should | reconfirm my flight twenty-four hours in advance? 2 Read the webpage again and answer the questions. 1 The main idea of this webpage is to A sell more aitline tickets. B answer some typical passenger questions. explain why planes are sometimes delayed. D show passengers the correct check-in procedures. 2 Which of these things should not affect the flight schedule? A bad weather conditions B crew needing rest time C essential repair work D people who miss the plane 3 What must you do thirty minutes before an international flight? A board the plane B arrive at the airport C check in D reconfirm your seat number 4 When does the airline have to provide an overnight hotel room? ‘A when the weather is too bad to fly B when the air traffic controllers are on strike C when you arrive late and miss your flight D when the airline is responsible for the delay 5 What should you do if you are going to miss your flight? A go to your nearest travel agent and phone the airline B pay for a ticket on another flight C contact the airline's reservations service immediately, D wait for two hours and then catch another plane\ @ Window seat or aisle? ‘Avot wis yoondons ‘apIOH aba Ce ‘There are many situations which could affect the flight schedule, e.g, weather conditions, schedule changes, erew rest, ‘maintenance work. Customers should always reconfirm flight times, even if you have already got your seat allocation and boarding pass. ze “ ‘To ensure that the flight leaves on time, customers must be on board the aircraft at least ten minutes (30 minutes inter- national) before the scheduled departure time of the flight, even if you have already checked in for the flight. If you do ‘not, your reservation may be cancelled and you won't receive compensation. ‘The airline will pay for accommodation if the light is cancelled or delayed because of circumstances under theit control and ifno alternative transport is available. Ifthe flight was cancelled or delayed because of circumstances aot under their control (eg. weather conditions or air traffic control), overnight accommodation will not be provided. 4 seen Customers with full-fare tickets will generally be booked on che next available light. Other customers will be permitted to travel as standby if they arrive at the airport within wo hours of their originally scheduled departure time. If you are going to miss your flight, you must contact the ailine's reservations service for re-booking information immediately. DP QD internet 2en0 vocabulary 3 Use the clues to complete this DAcross 2 when the plane leaves the ground 3 what you sit on in a plane 6 when the plane leaves late 7 you must have a pass to get on the plane 10 luggage you can carry on board 12 also called baggage 13 people who work on a plane Down 4 similar to tag 4 you should wait in the lounge for your flight to be called 5 the opposite of 2 across 8 place where you have to go to board a plane 9 part of a plane where passengers sit 14 put clothes in a bag rport crossword.language focus Advice and obligation pronunciation vocabulary 4 4 Which sentence has a different meaning? APF OF>HNTHPOSKOOTY Vowel sounds Which underlined vowel sound is the odd one out? eVaununeo 6 1 2 3 4 5 airport flight arrive free lock gate plane receive ee fly, miss seat top tag gate least Passengers must switch off all electronic devices. Passengers have to switch off all electronic devices. Passengers should switch off all electronic devices. Passengers should listen to the crews instructions. It is recommended that passengers listen to the crew's instructions. Passengers don't have to listen to the crew's instructions. Large pets shouldn't go in the aircraft passenger cabin. Large pets can't go in the aircraft passenger cabin, Large pets mustn't go in the aircraft passenger cabin. Passengers should label their luggage correctly. It’s a good idea for passengers to label their luggage correctly. Passengers have to label their luggage correctly. Passengers mustn't smoke during take-off and landing. Passengers don’t have to smoke during take-off and landing Passengers can’t smoke during take-off and landing. board for aisle trip airline right receive sit close lot bag cabin late land weather leave Complete the advice with words from the box. You shouldn't You should You shouldn't You should .., ‘You should 6 You shouldn't .... a heavy meal before you fy. loose, comfortable clothes and shoes. .. alcohol. ‘a short walk around the cabin from time to time your arms and legs during the flight. in your seat for a long period of time.Duty-free 7 Label the duty-free items with words from the box. @ Window seat or aiste? sunglasses chocolate sports watch perfume tie earrings soft toy pen 8 Put the following dialogues in the correct order. Dialogue 1 a) Attendant b)C_ Passenger OO Attendant d)O_ Passenger ©) 0] Attendant fC Passenger g)O Attendant hb) Passenger i) C1 Attendant Dialogue 2 aO Attendant b)O1 Passenger oO Attendant dO Attendant e)O Passenger 0 Attendant g)0_ Passenger h)O) Attendant i) 0 Passenger Certainly. Let's see, that's thirty-five, ninety-five Sorry, could you repeat that please? Certainly, sit. What size would you like? Oh yes, I'd like to buy some of this perfume ‘Would you like any duty-free, sir? Can | pay in dollars? Here you are. That'll be forty euros and ninety-five cents, The larger bottle, please. The 220 ml. Yes, that's thirty-five dollars and ninety-five cents. That's OK. You can pay for one in euros and the other in dollars if you like. Here you are, eighty-four euros for the scarf and a fifty dollar note for the sunglasses. Thank you madam. And here's your change. Any duty-free, madam? Well, | have some euros left but not enough for both. Would you prefer to pay in euros or dollars? Can 1? That's great. Then I'll pay for the scarf in euros and the sunglasses in dollars. That's fine. That'll be eighty-four euros for the scarf and. forty-seven dollars fifty for the sunglasses Yes, I'd like this scarf and the sunglasses.© 3usiness or pleasure? reading The Hotel Litwor 4 Look at the website for the Hotel Litwor on the opposite page and answer the questions. 1. Where is the Hotel Litwor located? 2. What kind of views does the Hotel Litwor offer? 3 What are the two luxury features of the hotel's bathrooms? 4 How many people can the conference room hold? 5 Can all the conference delegates stay at the hotel? 6 What is an advantage of the conference room? 2 Read the text again and choose the best option to complete each sentenc 4 The hotel ... about 120 people in luxury rooms ‘A accommodation of B can accommodate C accommodate D has accommodation of 2 Each room ... comfortable beds and bathrooms with floor heating A has equipment B is equipped with C equipped with Dwith 3 Accommodation and full board ... 149 zlotys per participant ‘A room rate B is room rate C is costing about D costs about 4 The hotel has a fully equipped and ... conference room A air conditioned B air conditioning C an air conditioning D air conditionte w Business or pleasures ———= © Biuro Podréz y TRIP Zakopane @ ® e f — Back Forward Stop Refresh Home Print Mall PTS ve owen Ht = Ut i LW" lll 3 UL. Krupowki 40, i 54-500 Zakopane Z Tel (+48 18) 20-127-39 f Hotel Litwor *** is the hotel of the highest standard in the area of Zakopane, in the south of Poland. 5 Ieis very conveniently located in the centre of Zakopane. The hotel can accommodate about 120 7 people in luxury rooms, with balconies and views of the Tatra Mountains, i Spacious and elegantly furnished rooms with comfortable beds, bathrooms with floor heating = land towel warmers make the Litwor a perfect place to stay. A fitness centre with swimming pool, 3 sauna, jacuzzi, steam bath, solarium, weights room and bar, make the hotel a wonderful piace A to relax. z Each room is equipped with: 4 phone, satellite TV, radio, safe box, minibar, hairdryer, towel warmer, heated bathroom floor, z balcony with view of the mountains. e The hotel is wel prepared to organise symposia and other meetings at only 149 zlotys for accommodation and full board, per participant. The conference room is equipped with all the necessary facilites including a multimedia projector and can accommodate up to 240 people. The hotel has a fully equipped and air conditioned conference room which can be divided into two smaller ones. The audiovisual system can transmit image and sound to rooms during conferences. | Driers zoe % vocabulary Hotel facilities 3 What are these hotel facilities? BHMARE fi pats acca, 5 guarded cr p__k 2 rooms with as____r 6s pd _nin every room 7 w____¢___t access 4 b______s facilities 8 f____scentrelanguage focus Recommending and making suggestions 4 Match the sentences halves. You can get to : You could go by You can get You can also buy a You might want to change money You can purchase coach tickets You might want to travel 8 You might not want to travel 1 2 3 4 5 6 7 a) by coach to Cracow because it's cheaper. yin the Bureau de change in Cracow's railway station, © ticket from the train conductor but there is a surcharge. 4) by coach because it often takes longer than the train ¢) train because it's faster than coach or car. 4) tickets from the train station or from the Orbis travel office. from the coach station or from private coach operators. h) Cracow from any Polish city or town. Getting around Cracow 5 Choose the best response to each question. 1 How can | get around Cracow? ‘A You can get around the city easily. B You can take a bus, a tram or a taxi C The coach is cheaper than the train. 2 Where can | buy bus tickets? A At newspaper kiosks. B It’s best to walk. C No, you can'tvocabulary er three. i vur room is on the. re conference re sixth of Api) i a pronunciation writing \ ® Business or pleasure? 3 What about driving in the city? ‘A There's a car park near here B How about getting the train? C | wouldn't recommend it. 4 Is there a lot of traffic in the centre? A Yes, it’s quite busy. B No, it’s not. C It's a pedestrian precinct. 5 Can | hie a car to go outside Cracow? A You could hire one. B Yes, but it's expensive. C The airport is twenty minutes away. Days and dates 6 Complete these sentences with the correct preposition. 1 The castle wap restored ... the twentieth century. 2 Labour Day is... 1 May. 3 The palace was destroyed ... the eighteenth century 4 The hotel was rebuilt ... the year 2001 .. 5 We're completely booked ... August. 6 My birthday is ... Thursday. z 7 We celebrate New Year's Eve in oUF country... the end of the year. Word stress 7 How many syllables are there in these words? Which ones are stressed? 1 conference 6 equipped 2 business 7 equipment 3 facilities 8 comfortable 4 accommodate 9 convenient : 5 traveller 10 twentieth Faxes and emails 8 Which part (A-D) of each sentence is incorrect? 1 Thank you for you letter and your interest in our hotel. A B c D 2 sending you information on our facilities together with a floor plan, A 8 G D 3 The conference room is fully equipped and is located in the frst floor A 8 c D 4 Itconsists of four rooms and can accommodate to 350 people. Ae ite D 5 We offer a full range of technical equipped including a satellite link. A B c D 6 Ifyou have any other questions, please not hesitate to contact me. A 8 c D rer]The great outdoors reading vocabulary 1. Read the article on the opposite page. Are the following statements true (1) o false (F)? Correct any false statements. 4. More pensioners are going on adventurous holidays nowadays. 2 Old people don't like to travel as much now as in the past. 3 Saga is a travel company specialising in adventure holidays, 14. Most of the holidays booked with Saga are to exotic destinations. 5 Most people who travel with Saga are aged between sixty and seventy. 6 The oldest passengers who travel with Saga are in their eighties. 7 South American countries ate popular destinations, 2 Find a word or expression in the article that has a similar meaning to the following. Paragraph 1 travelling with a bag on your back backpacking, tendency more and more Paragraph 2 holidays advantages better physical condition Paragraph 3 observed reservations\ @ The great outdoors Widening horizons I cacti serene may ound eas fa fase becoming a common sight. According to Rory Hegarty at the UK charity, Age Concern, there is a clear trend for retired people to go on increasingly adventurous holidays. ‘The stereotype of older people quietly sitting at home is changing, because the way old people think about themselves is Sane the says. “They see no reason ‘why they shouldnt lead active lives and large numbers are now bing, rafting, sailing, swimming and ‘holidays. at ialising in vacations for the over nge. Bookings to exotic eee oe ‘Adapted from 24 High Life, January 2001 pronunciation The /ai/ and /i/ sounds 3 How is the letter / pronounced in each of these words? Put them in the correct groups. bike swim hike river dive visit consist white similar time hill five little island wild guide cliff size tourist sight fav! AL bike ‘swimvocabulary 4 Complete the guide book extract with words from the box. sailing race Kayaks yachts crews snowboarders events teams competitors New Zealand's Sporting Year jap SOUTHERN Tnavesst is in mid-November: Itis an adventure race for __...of three to five people through some of the most difficult terrain in the South Island, finishing in Nelson. Apart from cycling, von? have to use > and rafts to cross lakes and rivers. ‘Yachting has been a popular pastime in. Auckland since the 1870s, when the first + regattas were held on Waitemata Harbour. | | ‘The biggest event is the Auckland Anniversary Regatta, in late January. | Up to 600 * take part in one of the world’s largest one-day regattas. ‘World Heli-Challenge takes place in late July at Wanaka, on the South Island. Its just one of the many adventure SPOTS in ‘New Zealand, International skiers and take part in three days of skiing events. | ‘The snternational Dragon Boat Championships in February celebrate the Chinese New Year. Competing * come from all over the world to * on Wellington's Lambton Harbour. language focus Future forms 5 Choose the best word or phrase to complete each sentence. 1 We're in a few minutes, A starts B starting C is starting D am starting 2 Tomorrow, PM on a three-day skydiving course. Ago B goes C going D gone\ @ The great outdoors 3. Most of the museums in town on Mondays. A aren't opening B isn't opening C don’t open D doesn't open 4 David A isn't coming B doesn’t come C not coming D comes 5 sssunesnee the National Park this afternoon? A They visit B Are they visiting C Do they visit D They are visiting writing Confirming changes ... with us on the tour today, because he doesn’t feel well 6 Complete the email with a suitable word in each gap. titled - M500 =e | Bpsend | seve OG Be Mh | P insert rite... Sy Priority + | Floptions [niin GEIB verve tz ‘ur Gourd with * to your phone .... > today, T am the changes made to your ate and times for your you have any questions, or need to make any further hours. coun? YOU fOr choosing our company and 1 your tour of Mount Cook with the Pacific Travel Company. regards, Nathalie Taylor I have also attached the travel dates If any of this information is incorrect, please contact us immediately. If booking, please email us or call YS em * 611 385 0298 during office nt to confirm > to this & you enjoy Ce*sdno aon ou ay woug rg esiom ose pound 899] pouyepun ai ate MOH ‘spunes joe/ pue ney pay ayy, uorrerounuosd “Ap poo gwoseon a op oA pe An anon eS me aut Beg des ert poo e po expo use do fey Ye os RIENOG aU 0 as o-oo abe pooper osu Sxo=e se otc) "p84 sp no Bund avons uno spp fp OH rox 1st need ape mpedpen Sera apm IEA 0 san 0 09 ynoge eg snort oR nd qo 5 REO upon oan pin xa Be pov YOU!Op Eno EN PD vt 2) ebay) 2 Fon fg, be ee | pe sutra 29] op sasen sar man ssana nn ods pons tp Spd Yoredu> ana eae Aq pay Snow ep aR oI Juo> wou Buueay Kxz]NqeD0R 93} of wo aH Bok PREYS EU, @ dood @u sea Jo squ wnupeew aM 24 PONS IEAM» yu spn? yajadwen ® ous UM € 521 sey pur cag "02g Sue: cure uous 151 24 ppb ed aysod 2p uo esp api A} amp PRO L Sa]IWUS Jo puey 3 2 a £ & 5 i g 2 scilsciiic DUBML ine Salinelanguage focus language focus vocabulary Defining relative pronouns 5 Who or what is being described? 1 people who go walking in the mountains 2 things that are not wanted any more 3 a person who leads a group of walkers 4a forest area which is in a hot part of the world 5 people who try to protect the environment 6 a place which is built especially for tourists 7 aman who serves food and drink 8 an instrument which tells a person's temperature 9 a person who sells you a holiday 40 a thing which protects a cut Non-defining relative pronouns 6 Make the two sentences Into one by using which or who. Remember to use commas. 4 The Thais celebrate many ifferent festivals. They are Buddhists. “Toe. Thais, who are rnany, diferent festivals 2 Thailand has a population of sixty million. It covers 513,000 km’. 3 Bo Sang is famous for its hand-painted umbrel 4 The Padaung women are from the Kayan tribe. They wear brass Fings around their necks. 5 Bangkok has a, population of seven million. It is one of the world's most congested cities. 6 Forests now cover less than 20 percent of Thailand. They used to cover 70 percent of the country. 7 professional Thai boxers often retire at twenty-five. They start training as young as six. Medical kit 7 Rearrange the letters to identify the items from a medical kit 1 ssisrosc scinsor 5 rpasini a 2 ziwteese = 6 rpstesla : 3 isnete pnelleret come 7 Cantispei 4 badgane ? a 8 usn kbole\ ® Land of smiles writing Giving health advice 8 Write the advice again using the word or phrase in brackets. 1 It’s vital to have the right vaccinations before you go. (make sure) Make. sure. you have the. right, vaccinations before. you. go,__ 2 It's best to avoid spicy curries if your stomach is delicate Ch Saal 3 You must drink lots of bottled water. (essential to) ... = ns - — se 4 |recommend you put talcum powder in your medical kit. {advisable to) ... sn 5 Don't swim in rivers and lakes. (AVOID) snnsne vocabulary Selling to customers 9 Choose the best response to each question. 1 Would you like to get some travel insurance? A All my documents were stolen so | lost it. B Yes, last week | got the insurance for the holiday. C I don't know. Is it worth it? 2 Where can | get some insurance for my trekking holiday? A Yes, Thailand is a beautiful country to go trekking in. B We can provide special insurance that meets all your needs. C It's ten minutes down the street next to the bank 3 What sort of insurance should | get? A I'd recommend full health and travel insurance in your case. B The cost is only twenty-three euros. I's well worth it. C I'm not sure. | think we have some information here somewhere. 4 Will the insurance pay my medical bills directly or refund me later? A Would you like to pay by cash or credit card? B If you're going for three weeks, it costs $19.50. C It will cover all your medical costs immediately. 5 What else does the insurance cover? A It also includes stolen or lost money, credit cards and luggage. B It's not clear. You'll have to read the information on this form. C You might have to pay for any medical costs yourself. 6 What sort of cover does the policy give? A It costs £36 for two weeks. 8 It includes cancellations, injury and lost or stolen luggage. C tis with one of the best-known insurance companies.EIYysyvuroay: © Enjoy your stay 1 Read the first paragraph of the tour guide information on the opposite page. Are these statements true (T) or false (F)? Correct any false statements. 1 You can use credit cards anywhere in St Petersburg, 2 You can only pay in roubles in St Petersburg. 3 All banks give the same rates of commission. 4 You mustn't change money on the streets. 2 Read the other paragraphs and match them to the following headings. a) Traveller's cheques b) Banks and exchange offices ©) Changing money d) Credit cards 3 Find words in the text which are similar in meaning to these words or phrases. 4 money that is from one country of area (introduction) 2 small piece of paper money (paragraph 1) 3 leaving a place or country (paragraph 1) 4 place where you can change money which is not a bank (paragraph 2) 5 offices ofa bank (paragraph 2) 6 money inthe form of notes or coins (paragraph 2) 7 extra amount of money charged for a service (paragraph 3) 8 exchange traveller's cheques for notes and coins (paragraph 4)Banking and local currency Credit cards can now be used in hotels and some restaurants and shops in St Petersburg, although cash is normally used everywhere else. Roubles are the only legal currency. There are many cash- points in the city where you can use credit cards, or exchange your currency or traveller’s cheques to get roubles, but commission rates vary. Bank rates are very good and money should never be changed on the streets. 1 You cannot obtain roubles outside Russia, but there are many exchange offices in St Petersburg. You have to show your passport when you change money. Make sure that any notes brought into Russia are in good condition and that any US dollars were issued after 1990. When you complete an exchange transaction, you are given a receipt slip. Travellers have to keep these slips because they will be attached to the cus- toms declaration form on arrival in Russia and returned to customs on departure, pocenm \ @® Enjoy yo 2 The most reliable Russian banks are Inkomb and Promstroybank, Exchange offices are oft branches of banks where you can change m: or take out cash using a credit or debit card. Exchange offices often work long hours: the branches of Inkombank at the Europe and Nevskij Palace hotels are open twenty-four h ene Itis possible to obtain cash, both roubles at dollars, with a credit card at larger banks an: from automatic cash dispensers. The most c monly accepted card is Visa. If you take out | bles, you will be charged less commission, 4 Banks charge at least 3 percent if you need ( cash traveller's cheques, but only the large b offer this service. The cheapest alternative i American Express. The commission is only 2 percent if these cheques are cashed at the American Express office. Traveller's cheque: only be used in the largest hotels. Dollar are always preferred. stay us, us + ks n wesvocabulary Upselling enmrarr ><> mmor2zrarcxrod ee ee rear wixveEm< L ° 1 s R i A I u E R paorouacax> ouzszx>rarme mOdmmnvorom [o@o-uu-ss00 language focus Conditionals 5 Complete the sentences with an appropriate form of the verbs in brackets. 4. When you (check) ...£¢¢k.... in guests, persuade them to upgrade their room. cee 2 Ifyou don't explain the value of the room rate, guests (not/ upgrade) 3 If you book the guest into an executive suite, you (get) higher commission. a 4. Guests (F6-BOOK) .suunonenne lf a receptionist tells them about special future events. 5 Corporate guests (not / book) soe if they are not offered a special discount. 6 Which part (A-D) of each sentence is incorrect? 1 Ifyou book a mini-suite, I'm sure you be more comfortable. AB cD 2 If you will leave me your fax number, Lwil fax you the information. A BOC D 3. My secretary will confirms the booking when | get back to the office. A B iG D 4 Wewill offer you a special rate if it will be a group booking, A B cD 5 Do you know when you visit our city again, sir? A Bc ODpronunci ic ss oblems with a bill Complete the check-out dialogue with these phrases. rave a good journey that's the registration fee severything else all right here's your bill row woulld you like to pay shall | send you ‘would you like to sign I think you'll find it's corre ‘hat was the international ception —_ Here's, your, bill’, madam. est ‘Wait a minute. | think there's been a mistak« ception I'l just check it for you. The to room service. est But what's this fee? ception 3, which is obligatory in Russia est ‘And what about this amount? ception snuane’ phone call you made. est Yes, but it’s 50 expensive! ception Well, we do have a satellite line. est Yes, | think so. ception ssa’ Madam? est Credit card, please. ception souunssnnn? heR@? Are you planning to visi ain? est I'm not sure, it depends on work. ception vnunet OUF updated brochure in the ne ast Yes, OK. Here's my address. reption —_| hope you enjoyed Your sta. naan? A ast Thank you. Goodbye. » Feel, Jail and fet! sounds Which underlined sound is the odd one out? vlan Crain travel attached vay, rate upgrade cash egistration plane fax same atd charge dollar large xchange paid flat obtain alue rate address passenger x stay bank traveller© Winds of change reading Practical information vocabulary 1 Read the tour guide extract on the opposite page and match the following headings to the paragraphs. There Is one extra heading. a) When to go by In an emergency ©) Visas and passports ¢) Social customs 2 Read the text again and answer the questions. 1 Whereis it most difficult to get tourist information in Mexico? 2. Why do you have to be patient in Mexico? 3. Which month is best to visit the coast? Why? 4 When shouldn't you visit Mexico City? Why? 5 What does an east European traveller need to get to visit Mexico? 6 Your passport expires on 31 October 2010. When is the last date you can Visit Mexico? 7 When do Mexicans usually dress formally? 8 When should you ask permission to take photos? Weather 3 Complete the table. noun ain. sunPRACTICAL INFORMATION Jeers gradually developing a mod- n tourist infrset=ture and is now an easier country to travel a) around, although tourist facies in gil ‘more remote areas may be limited. ‘There are Secretaria de Turismo (SECTUR) Tee ‘The best time to visit inland regions is from February to June, before the rainy season begins. November is ideal for the beach. The climate is fresh and the prices are lower than the mid-December high season. Mexicans also visit the coast during July and August. On the Caribbean coast, September and October ‘may bring hurricanes. The pollution in Mexico City is worst during the winter, from December to February. 2 aceeeereee Citizens of North America, Australasia and all western European countries do not need a visa to enter Mexico as tourists. But they must complete a Forma Migratoria de Turista (FMT). The form is obtained at Mexican ‘embassies, at ports and airports and on board planes. Visitors need a passport valid pig, tourist offices in all large cities. In small towns, visit the town hall for informa- tion about attractions and activities in the local area. Be prepared to slow down your pace of life and be patient - in Mexico everything takes longer. for six months from the date of travel and a return or onward ticket. Visitors must carry theic FMT with them at all times. Business travellers need to contact their Mexican Consulate to obtain a visa, Beene Courtesy is appreciated in Mexico. On greet- ing, itis usual to shake hands or kiss on one cheek, When addressing people, use their title (efior, sefiora, sefiorita). People generally wear casual clothes except when visiting churches. Observe signs that prohibit photogra- phy. Some indige- nous people also do not like to be photographed, so ask first to avoid any confrontation. 4 Match the adjectives to the nouns. Use a dictionary to help you. heavy strong high temperatures storms showers\ language focus Present simple and present continuous 5 Complete the sentences using the present simple or present continuous. Then match the sentences to the rules. is, gradual 4, Mexico (gradually / develop) infrastructure. 2 US holidaymakers (not / need) 3 What time (the banks / open) .. 4 We (visi Chiapas next week. 5 (it/ rain) nm at the moment? 6 They (G0) eee abroad every sumunet: a) facts that are true and do not change by events that are temporary ‘© events that happen regularly 4) events that are developing and changing ¢) schedules and timetables 4) future plans and arrangements ping... a modem tourist a visa to go to Mexico. 2 Past simple and present perfect 6 Choose the best word or phrase to complete the sentence. 4 The tour operator alot of cancellations last month A have had B had C have D has had 2 Hotel reservations in our city .. since last year Afel 8 has fallen C have fallen D felt 3 Tourism in our country. Jobs for two milion people In 2002. A has provided B not provided C provided D have provided «4 Tour operators say there an increase in short breaks since 2000. Awas B have been C were D has been +5 The tourism Industry... very well so far this year ‘A hasn't done B not done C didn’t do D haven't doneFuture forms 7 Complete the email with the present simple, present continuous, will be or going to. Dear Sean How are you? What (you / do) <---vvnnnn! in the surnmer holidays? We (09) ocnemnnnnnn? 80 ‘Acapuleo next Friday, Our flight leave) ..--n----n" at eleven in the evening so I (be able) “to sleep all the way! We (spend) vn the first few days on the beach, relax- ing and sunbathing. Thope i€ (b2) cecewnnenen' Rice and hot! After that we (plan) 10 Visit the Mayan ruins and go trekking inthe jungle for a Week. I ($224) cenmmnnn! YOU 8 postcard! Love, Veronica SEI vocabulary 8 Use the clues to find words in this tourism puzzle, Gere AED Hope yee a EERE HS FE HICE HIE P-L ar HW iE Here eet Rye COUN OR RRR si oN Foc ot R H O £€ B UN § Bre See BR mei fo ditadl "euise( Quests tsten )estai buses asta isteiiussia, suet} bslbnsedseesns|“susst°)a0ee,>)iesss>)esea| lessetfiaee’ Gusta anes’, a | Bee ro OE Ris Mi 1 underwater sport 7 environmentally friendly tourism 2 when the ground is cold, 8 the opposite of book a holiday hard and white 9 area or place developed for tourism 3 booking 10 place by the sea with sand 4 when the air is wet 11. luxury or large hotel room 5 when a river bursts its banks 12 short periods of rain 6 you need it for skiingVocabulary exercises Hotel and tourism jobs 4. Match the jobs with the duties. 4 He works on a cruise ship and has to look after the passengers. steward, 2 She takes people sightseeing around the city. 3 She's responsible for taking bookings and checking guests in and out. 4 He organises the entertainment programme for the guests at the ski resort. 5 She makes sure the rooms and bathrooms are clean and tidy. 6 He takes bookings and confirms holiday details with airlines and hotels. 7 He works in a hotel and helps guests with their luggage. 8 He Works long hours and has to take customers’ orders and serves food. Places to visit 2 Find the other twelve places to visit in the word puzzle. hte OG eo. Neer GMEEMRAMRCHEH ALK HekOe Pie) (ie (NNGHEIC EeaN Git) Rieke Bo 2) RU, MdGe Se Au cuuA San} Il 50 BOC TAN cTE HE OF Dee Rat aete Me Cent agjA E DO T ® O N ® 6 U DIA z oR B 1 DC AF EAD S EU pla cl UAeasHE Tay TE) eM sm AU ORK Eb ACER: eee kc hu U MEE isee ce KGa Us Ol, RUPEE Om Ole Manis E (Basar d Ejeet MigaN aN BY Ata Rue y eAgC Cotsen cRs URE vical avermnl\ Vocabulary exercises Transport 3 Put the following words in the correct groups. uiser_departur Do the words refer to travel by plane, by ship or both? Food and drink 4 Match the dishes with the pictures. Which countries are they from?Hotel facilities and services 5 Put the hotel facilities and services in the correct groups. e wa @ 2 =° @ s@2 => = Hotel room facilities Co > 6 Match the words with the pictures.\ Vocabulary exer Health and first aid 7 Match the traveller's problem or illness with the advice. ect repellent? a) Why don’t you use thi b) It's best to take an aspirin, ©) It's a good idea to take a travel sickness pill. d) It’s best to avoid walking for a few days. @) You should rest and you shouldn't eat fresh fruit or vegetables. ) You should use a high factor sun cream. 1 Lhave very fair skin. You should use a high factor sun cream... 2 I've got an upset stomach. 3 I've been bitten by a mosquito. 4/I think I've hurt my ankle. Types of holiday 8 Match the type of holiday to the picture.Landscape and climate 9 Which word is the odd one out? 4 cloudy humid frosty We 2 sunshine storm —_ flood hurricane 3 mountain hill voleano lowland : 4 showers snow —overcast_—rain 5 jungle trek forest glacier 6 desert lake river fjord 7 humid windy wet damp 8 rainforest beach _island ford At reception 40 Is the receptionist talking to a guest checking in or to a guest checking out? Tick (V) the correct column. Checking in| __ Checking out Here's your bill v How would you like to pay? Enjoy your stay. Thank you for staying with us. We hope you enjoyed your stay. Let me know if you need anything. Would you like an alarm call? Will you be visiting us again soon? 9. Was everything to your satisfaction? 10 Can | see your passport, please? 11. Breakfast is served from 8 am to 9 am. 12 You have to check out before 12 noon. 13 Your room is on the third floor, 44 We look forward to seeing you next month. 45 Would you like a room with a balcony? wy AURWN>\ Vocabulary exercises Being polite 11 Complete the dialogues with the following phrases. 11 This meal isn’t hot enough 2.I'm flying to Amsterdam. 3 I'd lke to checkout, please. 4.1'd like to book the fiy-drive holiday to the USA 5 How long have we got for lunch? 6 | want to change our cabin. There's no balcony. a) 'm afraid all those are occupied, b) How would you like to pay, madam? ©) I'm very sorry sir, I'l bring you another one right away. d) Please make sure you're back before 2 pm. The coach leaves then. €) Certainly, would you mind giving me your details? f) Could | see your ticket and passport, please?