Mildred Sah Kah Epse Atabong

33 Observatory Avenue, Phone: 00(27)788636112

Johannesburg, SA. 2198 Email:
mildredatabong@gmail.com
PROFESSIONAL SUMMARY
Certified Scrum Master with 6+ years of experience and 4+ years hands on desk as an Agile
coach/scrum master. Passionate about transitioning struggling or fledgling teams to an agile
environment, supporting Team leadership to manage the missions, shield teams from outside
interference, and guide them to remove obstacles to achieving commitments.
Expert at driving the adoption and enforcement of scrum practices, removing impediments, and
fostering self-organization. In depth understanding of Software Development Life cycle working
in Agile disciplines. Adept at leveraging agile methods with business initiatives to deliver
quantifiable results that are sustainable. Agile/Scrum coaching, a committed team player with
excellent facilitation and conflict resolution skills. I am equally knowledgeable with SAFe and
KANBAN.

Skills and Competencies:

▪ Leadership ▪ Agile Methodology ▪ Communication
▪ Management ▪ SCRUM skills
▪ Mentoring and Coaching ▪ JIRA, Confluence ▪ Facilitation
▪ Strategic planning and risk▪ Waterfall Methodology ▪ Project
mitigation ▪ Ability to work with collocated, Management
distributed, off- shore teams and▪ Critical/Analytical
facilitate multiple teams Thinking
▪ Strong problem-
solving skills and
ability to multi-task

PROFESSIONA EXPERIENCE
L

ABSA Bank Johannesburg South Africa

Scrum Master November 2022- Present

• Make sure the team understands the business requirements of the e-Commerce project
for the bank.
• Facilitate working sessions between the bank’s stakeholders and the team in order to
help them understand the architectural requirements and the business requirements of
the project.
 • Continuously helps the agile team learn and grow by assessing work and providing
ongoing feedback.
• Facilitates the work that flows in and out of the sprint, helps the team prioritize the work,
and reports on the progress within the sprint to the project manager.
• Owns, tracks, and reports the team's sprint velocity, sprint burndown, release
burndown, and risks within a sprint.
• Leads the scrum team(s) when new organizational or department agile/sdlc changes
are required to achieve successful technology releases for each product line.
• Pushes scrum retrospective improvements through the team to ensure continuous agile
improvement.
• Plan and Facilitate the PI planning to agree upon what work needs to be prioritize and
in which iteration.
• Shield the team from internal and external interference and to keep them focus on the
deliverables.
• Help the Product Owner to manage the Jira and the Kanban boards to prioritize the
product backlog.

WINKI IT CONSULTING Mason OH, USA

Scrum Master September 2019 – September 05, 2022

• Remove impediments faced by team members so that they can complete projects
efficiently with few or no interruptions.
• Build trust and openness and respect amongst team members.
• Ensure the team understands the need for clear and concise Product Backlog
items and achieve these through techniques such as user story slicing and
acceptance criteria
• Provide ongoing facilitation and coaching that enables the team to excel at agile
development.
• Participate in PI Planning, Participate in Scrum-of-Scrums, Participate in Large
Scale Retrospective, Participate in Large Scale Delivery Demos, and Actively
engage several teams to support large-scale planning.
• Provide guidance to ensure the effective use/application of Agile practices and
tools.
• Continuously seek to improve team performance by promoting joint
accountability for results and solving productivity issues as a team.
• Supports Product Owner ensuring the product backlog is properly refined -
prioritizing to maximize value and using creative techniques to estimate user
stories to be ready for the upcoming sprints.
• Facilitate cross-team coordination throughout program increment.
• Provide facilitation support to the Product Owner with regards to the process of
program\team backlog refinement and prioritize the product backlog
• Led the team with making appropriate commitments through story selection and
task definition in order to prioritize.
• Coaching of team Agile ceremonies (Daily stand-up; team demo; team
retrospective; team planning; team sprint and iteration review)
 • Participate in PI Planning, Participate in Scrum-of-Scrums, Participate in Large
Scale Retrospective, Participate in Large Scale Delivery Demos, and Actively
engage several teams to support large-scale planning.
• Use Metrics like velocity, burn up chart and burn down chart to track the teams
progress.
• Create and maintain the appropriate environment for open communication
within the scrum team (Backlog refinement, JIRA) to create a trusting and safe
team environment.

LUNO (Blockchain) Johannesburg SA

Project Manager/Scrum Master January, 2018-February 2019

• Provide functional guidance to the team(s), a development methodology that allows

a team to self-organize and deliver change quickly.
• Navigate and identify shared IT services required by the team in the delivery of its
objectives.
• Facilitate discussions leading to collective decision-making, goal setting and conflict
resolution within the team.
• Documentation process using the burn down charts and helping team members to
estimate user stories so as to facilitate the sprint processes.
• Coach the teams to: Ensure the effective use/application of Agile practices.
• Self-Facilitate sprint planning, retrospective, and sprint demos.
• Align to the Client Recipe, Responsible for facilitating/coaching scaled Agile
ceremonies.
• Participate in the agile community both internal and external with other
practitioners.
• Hybrid method of working practicing Scrum and waterfall method when need arises.
• Drive continuous improvement during the delivery process and in the team’s Agile
maturity. Responsible for continuous improvement of current processes.
• Responsible for the continuous assessment of the team’s level of Agile maturity
• Coach and guide teams to increase their Agile maturity on a journey to become an
autonomous team.
• Organized Scrum events and made sure there is full team engagement.
• Making sure the team's work is visible and progress is radiated to the team and key
stakeholders using metrics like burn-down, burn-up, team’s velocity and defect
summary reports.
• Involved in facilitating PI (Program Increment) and empowering team commitment
to PI and sprint delivery.
• Built a cross-functional and self-organizing team to ensure that goal is completed.
• Shielded the team from interruptions and removed obstacles that may impact the
delivery of the product.
• Monitored the pulse and moral of the teams, influencing the team spirit and creating
excitement around the deliverable.

ECO-BANK Yaoundé, Cameroon

Trained Intern promoted to Loan Officer June 2015- November2017
 • Meet with loan applicants to identify their needs and collect information for loan
applications.
• Analyze active loan files on a regular basis and recommend solutions to speed up the
loan process.
• Complete loan contracts and teach clients on policies and regulations.
• Interview applicants to define financial eligibility and establish debt payment plans.
• Monitor and update account records.
• Submit loan applications in a timely manner.
• Prepare detailed loan proposals.
• Reject loan applications and explain deficiencies to applicants.
• Respond to applicants' questions and resolve any loan-related issues.
• Operate in compliance with laws and regulations.

EDUCATION & CERTIFICATIONS

CSM (Certified Scrum Master)
Fundamentals of Project Management
BSc Banking and Finance
HND Banking and Finance
TOOLS and COMPUTER SKILLS
Jira, Confluence, Miro, IDEAZ Board, Planit Poker, Sailboat, Interactive voice response,
Microsoft Office 365, Skype for Business, WebEx, Microsoft Teams and Zoom.