Vendor Performance Evaluation

<Release Date>
Sr.
KPI Questions
No.

Q1 - Total no. of orders placed

1 On Time Delivery (OTD)

Q2 - Orders on time

Q1 - Quantity received

2 First Pass Yield or Quality (FPY)

Q2 - Quantity accepted

Q1 - Competitiveness of price to other suppliers

Q2 - Level of customer resources and

involvement used to support the supplier

Q3 - Cost of unplanned trips for customer

3 COST resources

Q4 - Supplier Creativity - Supplier consistently

initiates projects to reduce Total Cost of
Ownership (TCO) (examples include cost
reduction, process improvement, new
efficiencies, or other benefit)

Q1 - Responsiveness of Design/technical
resources to customer
Q2 - Local Business Manager/Delivery Manager
facilitates closure of issues, follow-up of action
4 RESPONSIVENESS plans , monthly reviews

Q3 - Account Manager responsiveness to provide

SOW, follow-up on financial aspects, answer
requests /PO related questions, ownership
of plan

Q1- Consultant attrition on customer projects

Q2 - Impact of attrition to customer project

5 ASSURANCE OF SUPPLY Q3 - Ramp Staffing to meet requirement for new

and/or existing projects

Q4 - Performance Measure: On time

delivery/execution for project milestones (OTD)

Q5 - Export Control Awareness and Compliance

Q1 - Quality of the work/deliverables

6 QUALITY
 Q2- Support of Internal / Customer Audits &
6 QUALITY Certifications

Q3- Supplier's internal quality processes and

relevant Certifications
Weightage Formula KPI Targets

None <=89 Problem Area

(Q2/Q1)*100 >89 <=94 Meets the target

None
>94 Over Achieves the target

None <=89 Problem Area

(Q2/Q1)*100 >89 <=94 Meets the target

None
>94 Over Achieves the target

45 1.0 - 2.5 Problem Area

30 3.0 - 3.5 Meets the target

KPI Score = Sum of (Question

10 Score/Maximum Question
Score * Question Weightage)

4.0 - 4.5 Over Achieves the target

15

40 1.0 - 2.5 Problem Area

30 KPI Score = Sum of (Question 3.0 - 3.5 Meets the target

Score/Maximum Question
Score * Question Weightage)

30 4.0 - 5.0 Over Achieves the target

15 1.0 - 2.5 Problem Area

30 3.0 - 3.5 Meets the target

KPI Score = Sum of
(Question
Score/Maximum Question
15 Score * Question
Weightage)
4.0 - 5.0 Over Achieves the target
30

10

70 1.0 - 2.5 Problem Area

KPI Score = Sum of
(Question
Score/Maximum Question
Score * Question
Weightage)
 KPI Score = Sum of
(Question
10 Score/Maximum Question 3.0 - 3.5 Meets the target
Score * Question
Weightage)
20 4.0 - 5.0 Over Achieves the target
Sr.
KPI Questions Weightage
No.

Q1 - Ordered Date None

Q2 - Receipt Date None

Q3 - Total quantity of parts received None

Quality-Parts
1 Per
Million (PPM)

Q4 - Quantity of parts rejected None

Q1 - When was the supplier onboarded? None

Q2 - Does the supplier conduct regular

finance audit and has finance certifications. None
Explain
Q3 - What is the total % of staff trained in
critical risk management techniques? None

Q4 - Are risk management plans in place? None

2 Operational Risk

Q5- Is the supplier ISO certified? None

Q6 - What date did supplier last revise its

risk plan? None

Q1 - Is the supplier located in an area prone

None
to catastrophic events (Flood, Earthquake)

Q2 - If Yes, then are there any past events

which has caused disruption to supply chain None
process?

3 Catastrophic Risk
 Q2 - If Yes, then are there any past events
which has caused disruption to supply chain None
process?

3 Catastrophic Risk

Q3 - What is the probabilty of any such

event happening in the future? None

Q4 - Does the supplier have a mitigation

plan in place to avoid any inconvenience due None
to occurance of such events?

Q1 - Does the Supplier achieves SMETA 4

Pillars compliance ? None

Q2 - Does the Supplier support Supplier

Diversity Program via enrollment in the None
Global Supplier Diversity Portal ?

Q3 - Does the Supplier actively engage with

None
and sources from diverse suppliers ?

Transparency
4
and Ethics Q4 - Has the Supplier developed and
executed an environmental sustainability
system to assess environmental aspects and
impacts, and proactively takes action to None
improve environmental impacts year over
year ?

Q5 - Attach the Environment Sustainbility

Plan , with a brief description in the text box None
below

Q6 - Does the Supplier demonstrate

consistency between words and actions, and
conducts business activities with the None
appropriate personnel and functional
departments ?

Q1 - Please select the organization type None

 Q1 - Please select the organization type None

Q2 - Do the company have bankruptcy

None
indicator

Q3 - Please confirm if the organization can

None
deliver goods with bankruptcy indicator

5 Financial Risk

Q4 - Do the company have lawsuits filed None

against it due to financial exposure

Q5 - What is the credit Rating of the

None
company

Q1- Does the Supplier proactively identifies

and presents at least two new opportunities
None
(process or product) for innovation.

6 Innovation and Design Q2 - Number of Innovation Ideas Presented

None
by the Supplier ?
6 Innovation and Design Q2 - Number of Innovation Ideas Presented
None
by the Supplier ?

Q3 - Has atleast one of the identified

innovation ideas been fully approved and
None
implemented and/or in progress of
implementation in current year ?

Q1 - Are the supplier data centers SSAE 16

None
SOC 2 Type certified?

Q2 - What is the total % of staff trained in

critical risk management techniques? None

IT Risk Q3 - Does the supplier have Business

7
Asssessment Continuity and Disaster Recovery process in None
place?

Q4 - What is the total cycle time (in hours)

from discovery of a control deficiency to risk None
acceptance decision?

Q1 - Does the supplier determine the root

cause of the problem? None

Q2 - Does the supplier take appropriate

None
corrective actions?

8 Service Quality

Q3 - Does the supplier take appropriate

preventive actions? None

Q4 - Does the supplier respond to the CAPA

None
form in detail?
Q4 - Does the supplier respond to the CAPA None
form in detail?

Q5 - Does the supplier provide support 24x7? None

 Conditional Scoring Formula KPI Targets

If calculated PPM
Then Value
is
<= 60.00 Problem Area
<= 1.00 100

> 1.00 and <=

90
25.00
> 60.00
> 25.00 and <= Meets the
80 (Q4/Q3)*1 and <=
50.00 Target
000000 85.00
> 50.00 and <=
60
100.00
> 100.00 and <=
40
250.00
OverAchieves
> 250.00 and <= > 85.00
20 the Target
500.00
> 500.00 0

<= 65.00 Problem Area

Choice Value

Yes 10 (Q3+Q4+ > 65.00

and <= Meets the
Q5)/3 Target
90.00
No 0

Choice Value

Yes 0

No 0 OverAchieves
>90.00
the Target

Choice Value

Yes 0 <= 75.00 Problem Area

No 100

Choice Value

> 75.00
(Q1+Q2+Q Meets the
and <=
3+Q4)/4 Target
90.00
 Yes 0

No 100 > 75.00 Meets the

(Q1+Q2+Q and <=
3+Q4)/4 Target
Choice Value 90.00

High 80

Medium 90

Low 100

Choice Value OverAchieves

> 90.00
the Target
Yes 100

Choice Value

Yes 4

No 0
<= 50.00 Problem Area
Choice Value

Yes 2

No 0

Choice Value

Yes 2

No 0
(Q1+Q2+Q
3+Q4+Q6
)/5 > 50.00
Choice Value Meets the
and <=
75.00 Target

Yes 4

Choice Value

No 0

Choice Value
OverAchieves
> 75.00
the Target
Yes 4

No 0

Choice Value
 Public 95

Private 85

Partnership 75
<= 75.00 Problem Area
Individual
65
Enterpreneur

Choice Value

Yes 95

No 65

Choice Value

Yes 95

No 55 (Q1+Q2+Q > 75.00

3+Q4+Q5 Meets the
and <= Target
Choice Value )/5 90.00

Yes 65

No 95

Choice Value

A++ 95

A 95

A- 85
OverAchieves
B++ 80 > 90.00
the Target
B 75

B- 70

C 65

C- 60

Choice Value

Yes, Atleast 2 New

100
Oppurtunities
<= 75.00 Problem Area
No, Either 1 New
Oppurtunity or No 20
Oppurtunity

Choice Value
0 20 (Q1+Q2+Q
3)/3 > 75.00
Meets the
and <=
Target
90.00
 (Q1+Q2+Q
3)/3 > 75.00
Meets the
1 40 and <=
Target
90.00
2 60
More Than 2 95

Choice Value

Yes 95
OverAchieves
> 90.00
the Target
In Progress 80

No 60

Choice Value
Yes 100
No 0 <= 30.00 Problem Area

Choice Value
(Q1+Q2+Q > 30.00
3+Q4)/4 Meets the
Yes 100 and <=
75.00 Target
No 0

If response is Then Value

<= 24.00 100 OverAchieves

> 75.00
the Target
> 24.00 and <= 48.00 50
> 48.00 0

Choice Value

Often 100

Sometimes 66 <= 75.00 Problem Area

Rarely 33
Never 0

Choice Value

Yes 100

No 25 (Q1+Q2+Q > 75.00 Meets the

3+Q4+Q5 and <=
Target
Choice Value )/5 90.00

Yes 100

No 25
Choice Value

OverAchieves
> 90.00
the Target
 Yes 100
No 25 OverAchieves
> 90.00
Choice Value the Target

Yes 100
No 25
Sr. No. Scorecard KPI's in the scorecard Weightage Formula

SER 20
(0.2*KPI1)+(0.4*K
1 OTD, FPY & SER On Time Delivery 40 PI2)+(0.4*KPI3)
First Pass Yield 40

Catastrophic Risk 20

Financial Risk 40 (0.2*KPI1)+(0.4*K

2 Risk Scorecard PI2)+(0.2*KPI3)+(
Operational Risk 20 0.2*KPI4)

IT Security Risk 20

Customer Service - Complaints and

Resolution 50
(0.5*KPI1)+(0.25*
3 Service Compliance
Responsiveness 25 KPI2)+(0.25*KPI3)

Service Quality 25

Transparency and Ethics 50

Ethics and Principle (0.5*KPI1)+(0.5*K
4
Compliance Labor Ethics 50 PI2)

Innovation and Design 40

Innovation and Cost (0.4*KPI1)+(0.6*K
5
Reduction PI2)
Cost 60

Catastrophic Risk 10
Financial Risk 15
Operational Risk 10

IT Security Risk 10
(0.1*KPI1)+(0.15*K
Customer Service - Complaints PI2)+(0.1*KPI3)+(0
5
and Resolution .1*KPI4)+(0.05*K
Supplier Assessment PI5)+(0.05*KPI6)
6
Scorecard Responsiveness 5 +(0.05*KPI7)+(0.
05*KPI8)+(0.05*
Service Quality 5 KPI9)+(0.15*KPI10
)+(0.15*KPI11)
Transparency and Ethics 5

Labor Ethics 5

On Time Delivery 15
First Pass Yield 15
 Scorecard targets

<= 89 Problem Area

> 89 <=94 Meets the target
> 94 Over Achieves the target

<= 89 Problem Area

> 89 <=94 Meets the target

> 94 Over Achieves the target

<= 63 Problem Area

> 63 <=81 Meets the target

> 81 Over Achieves the target

<= 63 Problem Area

> 63 <=81 Meets the target

> 81 Over Achieves the target

<= 89 Problem Area

> 89 <=94 Meets the target

> 94 Over Achieves the target

<= 89 Problem Area

> 89 <=94 Meets the target

> 94 Over Achieves the target