Search for a web application/website that is used for business.

Provide/answer the following:

1. Name of the web app/website (2 points)

 Shopee

2. Link to the web app/website (2 points)

 https://shopee.ph/

2. Screenshot of the home page (3 points)

4. Short description about the web app/website (3points))
 Shopee is a Singaporean multinational technology company that specializes in e-
commerce. The company was launched in Singapore in 2015, before it expanded
abroad. As of 2021, Shopee is considered the largest e-commerce platform in
Southeast Asia with 343 million monthly visitors.

5. Three (3) unique/interesting features of the web app/website (5 points)

 Shop with ease with Shopee Guarantee

 Free shipping
 Lowest Price Guaranteed Deals

Assuming you are tasked to modify the web app/website what are the changes that you will
apply to it? (10 points)

 There were three major issues that customers have faced when using Shopee which are:
long-time resolve problems from the customer service team, delivery, and conflicts
between buyers and sellers.But I would like to modify the Customer Service because
Customer service is one of the core values that an e-commerce business has to deliver
to its customers. This factor plays an important role in increasing customers' loyalty.
Every business needs to build a competitive customer service team and customer
relationship program to stand out on the market. Shorten response time for each
inquiry but not using auto-reply format for all customers is extremely important. Using
engagement tools that have a personalization feature will help raise customer
experience and make them feel that they are being taken care of. This will also increase
productivity and lower the workload for the customer service team, help them deliver
better results.