TIM IT SERVICE & ENTERPRISE MANAGEMENT 05 /04 2017

SOP for Configuring ActiveSync

Document Ownership and Control

Document Title : SOP for Configuring ActiveSync

Document Code : TIM-OA-01
Document Owner (Department) : Technology & Information Management
Document Owner (Person Name) : Mohamed Habib Mohamed Eusoff

Review and Sign off

No Role Name Signature/Stamp/Date
1 Head,
IT Service & Enterprise Mohamed Habib Mohamed
Management, Eusoff
Technology & Information
Management
2
3
4
5
6
7
8

Target Audience
1 IT Service & Enterprise Management
2
3
4

RESTRICTED
TIM IT SERVICE & ENTERPRISE MANAGEMENT 05 /04 2017
SOP for Configuring ActiveSync

Document Version History

Name Revision Date Document Description of Major or Reviewed by
Version Document Minor
Modifications Changes
Ahmad Najib 18 Sept 2015 1.0 New SOP to be Major Mohamed Habib
Sadagatullah documented

SOP for Configuring ActiveSync

RESTRICTED
TIM IT SERVICE & ENTERPRISE MANAGEMENT 05 /04 2017
SOP for Configuring ActiveSync

The example given below is for Android devices. The steps for iOS and Windows Phone
devices are similar although the screens will be different.

1. Launch the email client and add a new account.

2. Enter the email and password of the user and click on Manual Setup or Next.

3. Select Exchange.

RESTRICTED
TIM IT SERVICE & ENTERPRISE MANAGEMENT 05 /04 2017
SOP for Configuring ActiveSync

4. Enter the domain username (e.g. username@bursamalaysia.local) and specify the server
as postoffice.bursamalaysia.com.

5. Press OK when prompted for remote security administration.

RESTRICTED
TIM IT SERVICE & ENTERPRISE MANAGEMENT 05 /04 2017
SOP for Configuring ActiveSync

6. Configure the requirements as required else leave as default.

7. Specify a name for the account.

8. Complete the configuration and ensure that emails are downloaded.

RESTRICTED