Lecture #3- Write in your TLE notebook.

LESSON 3: Perform Mensuration and Calculations

Guest Cycle
One of the most important skills of a front office clerk is knowing how to calculate the arrival
and departure of guests. There are 4 stages associated with the hotel guest cycle:

A. Pre-arrival- a stage where the guest chooses a hotel to stay, considering the price of the
rooms, the location, and the experience.
B. Arrival- defined as the time when the guest arrives and checks in at the hotel. Upon arrival,
the guest may interact with the doorman, the front desk clerk/officer, and the bellboy.
C. Occupancy– refers to guests occupying the rooms identified on a specified period.
D. Departure- the time when the guest checks out of the hotel.

Hotels’ standard check-in time is in the afternoon and check-out is before noon. So when you
arrive at 10:00 am, earlier than the said standard time, you have to wait until 1:00 pm for
checking in.
For example, you booked for 3 days and 2 nights in Starla Hotel.
ACTIVITY 1

Direction: Copy and Answer

The AZ Hotel has the following guests for October. Compute the number of days and nights of
the Arrival and departure form prepared by the front office staff below. Write your answer on 1
whole sheet of paper.

EXAMPLE A
Activity 2
Direction: Copy and Answer on 1 whole sheet of paper.
Below is a sample Guest Arrival and Departure Report for February in AJ Hotel. Complete the
table by counting the number of nights and computing the basic room charge/rate.

Example A