Kieran James Auld

Phone number: 07507262576

Email Address: kieranauld@aol.com

Profile
Performance-driven and dedicated operations manager who excels at building teams to achieve
success, driving sales to ensure financial growth, and using proven methods to develop knowledge
and skills to exceed client and customer expectation with extensive industry knowledge, managing
multi-site locations, process optimisation, a strong work ethic, and the ability to work under pressure
at the highest standard to ensure clients receive a world-class experience that is consistent
throughout all sites under the brand's portfolio.

I am now seeking a new, fun, and exciting role within your company in which I can apply my skills and
competencies. I feel my warm, friendly personality and keen eye for service excellence would be best
suited to joining your company as Operations Manager. Previous employers have all said to have
witnessed first-hand the high level of customer service and attention to detail, leaving no stone
unturned from team management, policies, and procedures, while also ensuring safety guidelines are
met and developed to ensure together we can achieve excellence in delivery. With that said, I believe
my passion for the industry and outgoing personality would excel working for a company that is
passionate and drives for continuous improvement.

Experience
Operations Manager - Dam (Nationwide)
January 2021 - February 2023
● Influence internal and external stakeholders.
● Lead daily operations for 10 sites and 50+ members of staff across the UK, implementing
changes of management engagement to ensure consistent service delivery including regular
site visits.
● Recruit healthcare professionals and develop them to ensure works carried out are in line with
excellence.
● Utilising CRM programmes to become more efficient and improve relationships both
internally/externally.
● Taking full control of daily operations and implementing plans that saw revenue growth in
keeping with brand standards.
● Logistics planning.
● Achieving key performance indicators and analysing data from members of staff.
● Develop and direct the implementation of policies and procedures to ensure that the company
complies with all health and safety procedures set out by external governing bodies.
● Analyse and deliver weekly data reports and continuous improvements directly to company
directors.
● Extensive research and analysis on competitors to identify key areas for improvement.
● Building and maintaining effective teams across various sites nationwide.
● Provide solutions to issues (e.g. profit decline)
● Manage actions identified through internal/external audits.
● Research, interpret and use business financial data.
● Supporting and developing strategic planning.
● Update site managers and staff on quality standards, targets and software providing training
when necessary.
● Having direct responsibility for the overall planning, implementation and audit of services and
staff management.
● Conducting risk assessments throughout each site ensuring a safe work environment for staff
and coordinating meetings with directors and various members of management.
● Quality assurance.
Operations Manager & Events Manager - (U.K. & Europe) (Diageo, Ryder Cup, Wimbledon,
Lords Cricket).
April 2015 - December 2019
● Point of contact for all on-site crew, technicians, suppliers, contractors and subcontractors to
ensure events are conducted in line with brand guidelines and budgets.
● Conducting efficient profitable business strategies within fast-paced environments.
● Identifying and driving process improvements and liaising with clients before implementing in
a timely manner.
● Create commercial opportunities with brands most memorably Diageo (Johnnie Walker) on a
cordial range to help change the narrative on scotch whiskey and turn it into a fun drink for
whiskey beginners.
● Bring companies' brand vision and values to life.
● Attend meetings and assist internal stakeholders with event briefing identifying key targets.
● Team recruitment and development ensuring qualified personnel are licenced up to date and
have received the correct training to ensure event safety.
● Taking control of lead planning and execution of business development to drive sales.
● Creating, obtaining and re-developing risk assessments.
● Adaptable, efficient, and work proactively, striving for the company to successfully meet its
goals.
● Creating fun environments for staff and clients to ensure a first class service.
● Utilising CRM programmes to become more efficient and improve relationships both
internally/externally.
● Ensure all licensing and regulations are secured for events to go ahead.
● Maintaining knowledge of human resource policies and procedures and filtering information
through various departments with many events having up to 100 members of staff on site at
one time also liaising with departments on serious matters.
● Creating a long-lasting trustworthy relationship with clients.

Further relevant experience:

Bar Manager - Restaurant Manager - Mixologist
Skills
● Supply chain
● Finance
● Client focused
● Brand awareness
● Leadership
● Workflow management
● Self-directed.
● Problem solving
● Communication
● Strategy planning
● Data handling and reporting
● Time management
● Business development
● Recruitment
● Network