Questions and Answers

1. Joey is a newly-appointed nurse manager of The Holy Spirit Medical Center. a tertiary hospital located
within the heart of the metropolis. He thinks of scheduling planning workshop with his staff in order to
ensure an effective and efficient management of the department. Should he decide to conduct a
strategic planning workshop. which of the following is NOT a characteristic of this activity?

A. Long-term goal-setting

B. Extends to 3-5 years in the future

C. Focuses on routine tasks

D. Determines directions of the organization

2. Which of the following statements refer to the vision of the hospital?

A. The Holy Spirit Medical Center is a trendsetter in tertiary health care in the next five year

B. The officers and staff of The Holy Spirit Medical Center believe in the unique nature of the human
person

C. All the nurses shall undergo continuing competency training program.

D. The Holy Spirit Medical Center aims to provide a patient-centered care in a total healing environment.

3. The statement. “The Holy Spirit Medical Center aims to provide patient-centered care in a total
healing environment” refers to which of the following?

A. Vision

B. Goal

C. Philosophy

D. Mission

4. Joey plans to revisit the organizational chart of the department. He plans to create a new position of
a Patient Educator who has a coordinating relationship with the head nurse in the unit. Which of the
following will likely depict this organizational relationship?

A. Box
B. Solid line

C. Broken line

D. Dotted line

5. He likewise stresses the need for all the employees to follow orders and instructions from him and
not from anyone else. Which of the following principles does he refer to?

A. Scalar chain

B. Discipline

C. Unity of command

D. Order

6. Joey orients his staff on the patterns of reporting relationship throughout the organization. Which of
the following principles refer to this?

A. Span of control

B.Hierarchy

C. Esprit d’ corps

D. Unity of direction

7. He emphasizes to the team that they need to put their efforts together towards the attainment of the
goals of the program. Which of the following principles refers to this?

A. Span of control

B. Unity of direction

C. Unity of command

D. Command responsibility

8. Joey stresses the importance of promoting ‘esprit d corps’ among the members of the unit. Which of
the following remarks of the staff indicates that they understand what he pointed out?
A. “Let’s work together in harmony; we need to be supportive of one another”

B. “In order that we achieve the same results; we must all follow the directives of Julius and not from
other managers.”

C.“We will ensure that all the resources we need are available when needed.”

D. “We need to put our efforts together in order to raise the bar of excellence in the care we provide to
all our patients.”

9. He discusses the goal of the department. Which of the following statements is a goal?

A. Increase the patient satisfaction rate

B. Eliminate the incidence of delayed administration of medications

C. Establish rapport with patients.

D. Reduce response time to two minutes.

10 He wants to influence the customary way of thinking and behaving that is shared by the members of
the department. Which of the following terms refer to this?

A. Organizational chart

B. Cultural network

C. Organizational structure

D. Organizational culture

Answers & Explanations_

AllIncorrectCorrect

Incorrect 56% got this correct

1) Joey is a newly-appointed nurse manager of The Holy Spirit Medical Center. a tertiary hospital located
within the heart of the metropolis. He thinks of scheduling planning workshop with his staff in order to
ensure an effective and efficient management of the department. Should he decide to conduct a strategic
planning workshop. which of the following is NOT a characteristic of this activity?
 

  Long-term goal-setting  

  Extends to 3-5 years in the future

  Focuses on routine tasks

  Determines directions of the organization

 
Feedback
  Strategic planning involves options A. B and D except C which is attributed to operational planning

Correct 59% got this correct

2) Which of the following statements refer to the vision of the hospital?

  The Holy Spirit Medical Center is a trendsetter in tertiary health care in the next five year

  The officers and staff of The Holy Spirit Medical Center believe in the unique nature of the human person

  All the nurses shall undergo continuing competency training program.

  The Holy Spirit Medical Center aims to provide a patient-centered care in a total healing environment.
 
Feedback
  A vision refers to what the institution wants to become within a particular period of time.
Correct 62% got this correct
3) The statement. "The Holy Spirit Medical Center aims to provide patient-centered care in a total healing
environment" refers to which of the following?
 

  Vision

  Goal

  Philosophy

  Mission
 
Feedback
  B

Incorrect 51% got this correct

4) Joey plans to revisit the organizational chart of the department. He plans to create a new position of a Patient
Educator who has a coordinating relationship with the head nurse in the unit. Which of the following will
likely depict this organizational relationship?
 

  Box

  Solid line  

  Broken line

  Dotted line
 
Feedback
  This is a staff relationship hence it is depicted by a broken line in the organizational structure
Incorrect 70% got this correct
5) He likewise stresses the need for all the employees to follow orders and instructions from him and not from
anyone else. Which of the following principles does he refer to?
 

  Scalar chain

  Discipline

  Unity of command

  Order  
 
Feedback
  The principle of unity of command means that employees should receive orders coming from only one manager and not from two
managers. This averts the possibility of sowing confusion among the members of the organization

Correct 54% got this correct

6) Joey orients his staff on the patterns of reporting relationship throughout the organization. Which of the
following principles refer to this?
 

  Span of control

  Hierarchy

  Esprit d’ corps

  Unity of direction
 
  Feedback
 Hierarchy refers to the pattern of reporting or the formal line of authority in an organizational structure.
Correct 63% got this correct
7) He emphasizes to the team that they need to put their efforts together towards the attainment of the goals of
the program. Which of the following principles refers to this?
 

  Span of control

  Unity of direction

  Unity of command

  Command responsibility
 
Feedback
  Unity of direction means having one goal or one objective for the team to pursue; hence all members of the organization should put their
efforts together towards the attainment of their common goal or objective.

Correct 65% got this correct

8) Joey stresses the importance of promoting 'esprit d corps' among the members of the unit. Which of the
following remarks of the staff indicates that they understand what he pointed out?
 

  “Let’s work together in harmony; we need to be supportive of one another”

“In order that we achieve the same results; we must all follow the directives of Julius and not from other
 
managers.”
  “We will ensure that all the resources we need are available when needed.”
“We need to put our efforts together in order to raise the bar of excellence in the care we provide to all our
 
patients.”
 
Feedback
  The principle of ‘esprit d’ corps’ refers to promoting harmony in the workplace. which is essential in maintaining a climate conducive to
work.
Incorrect 69% got this correct
9) He discusses the goal of the department. Which of the following statements is a goal?

  Increase the patient satisfaction rate

  Eliminate the incidence of delayed administration of medications  

  Establish rapport with patients.

  Reduce response time to two minutes.

 
Feedback
  Goal is a desired result towards which efforts are directed.

Incorrect 48% got this correct

10) He wants to influence the customary way of thinking and behaving that is shared by the members of the
department. Which of the following terms refer to this?
 

  Organizational chart

  Cultural network

  Organizational structure  

  Organizational culture
 
Feedback
  An organizational culture refers to the way the members of the organization think together and do things around them together. It’s their
way of life in that organization