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  • Willo

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    Grey Del Pilar
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    The representative understands the customer's frustration with their financial history and wants to clarify the system's reflection. However, if the customer swears or uses name-calling again, the call will be dropped. While the representative would like to give more leeway, the system does not allow it and had already sent reminders via text and email weeks prior to the membership renewal due date. Therefore, the customer's current membership will be closed, a new one opened where the fee must be paid in advance, and the customer must check texts and emails for reminders of upcoming due dates.

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    The representative understands the customer's frustration with their financial history and wants to clarify the system's reflection. However, if the customer swears or uses name-calling again, the call will be dropped. While the representative would like to give more leeway, the system does not allow it and had already sent reminders via text and email weeks prior to the membership renewal due date. Therefore, the customer's current membership will be closed, a new one opened where the fee must be paid in advance, and the customer must check texts and emails for reminders of upcoming due dates.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    Download as txt, pdf, or txt
    11 views1 page

    Willo

    Uploaded by

    Grey Del Pilar
    The representative understands the customer's frustration with their financial history and wants to clarify the system's reflection. However, if the customer swears or uses name-calling again, the call will be dropped. While the representative would like to give more leeway, the system does not allow it and had already sent reminders via text and email weeks prior to the membership renewal due date. Therefore, the customer's current membership will be closed, a new one opened where the fee must be paid in advance, and the customer must check texts and emails for reminders of upcoming due dates.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as txt, pdf, or txt
    of 1

    I understand your frustration about your financial history Mr.

    John Doe and I'm


    more than happy to help clarify it to you. Please also be known that one more name
    calling or swearing then I will be forced to drop the call. What I've been telling
    you all this time is what the system reflects. I'd be glad to call my supervisor if
    your concern is outside of my scope and if he will give you a different resolution
    other than what I am giving you, the thing is your concern is within my scope, I am
    trained for this and I am an expert. So please, bear with me and just listen.

    I'd be more than glad to give you more leeway but I'm afraid that our system
    wouldn't allow that, Our system also reminds you about the membership renewal via
    text and e-mail weeks before your due so that is enough leeway for you. So here's
    what is going to happen: We will close your current membership, You'll open up a
    new one and on that account you will pay your membership in advance and always
    check your text messages and e-mail so you will be reminded if it's your due
    already or not.

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