KARANDIKAR Ojas

Appartéa Golf Side

400 Avenue Roumanille, 06410 Biot
Mobile: 07.51.87.75.95
Email:ojas.karandikar@essec.edu
Website: https://ojaskarandikar.com/

PROFILE AND OBJECTIVE

A proactive computer science engineer and ESSEC business school graduate with 4 years of experience in information
technology industry around the world. As an implementation engineer, have worked on providing functional, technical support
to customers, trouble shooting and investigating PTRs, IRs and WOs as well as coordinating investigations with developers,
product definition and implementation teams. Displayed strong communication and writing skills.With certifications in Amadeus
Reservation and Ticketing Cryptic, Amadeus Altea Inventory looking to continue my achievements as test system engineer.

TECHNICAL AND FUNCTIONAL SKILLS

• Knowledge of Airline/GDS industry
• Customer Support & Incident Management
• Incoming Passive segment processing
• Edifact and TTY logs
• OneOSR, Jira, Putty, Confluence
PROFESSIONAL EXPERIENCE
• E-tickets, PNRs, RIT Implementation(Reservation,Inventory,Ticketing)
• Amadeus Sales watcher, Passenger Name Manager, ETSync
• Third-party GDS and Third-party ground handling
• Amadeus Terminal Emulator, Logging Facility, Retailing Platform
• Winaproach, OAG Schedules, MS Office, Sharepoint

Astek Sophia Antipolis, France November 2016 – May 2019

Astek is a consulting group specializing in technology consulting and information systems created in 1988.
It has 2550 employees with a turnover of 170 million euros

Implementation Engineer
Principal responsible for understanding customer requirements, setting up test and production system, functional testing and
accompanying airlines during implementation project.

• Functional and Technical Support to airlines: Supported more than 25 airlines as a main point of contact. Handled
customer’s questions concerning interline e-ticketing, third party GDS, third party ground handling
• Troubleshooting and Investigation: First level investigation for PTRs, IRs WOs. Coordinating parallel investigation
with various experts.
• Status report: Provided regular status during implementation process
• PSS Migration for Interline e-ticketing: Successfully managed Smartwings, JJ-PZ (LATAM) demigration to Sabre,
Amaszonas airline and Bangkok airways migration.
• Revenue Integrity Implementation: Implemented Germania (GM /ST) migration for Sales Watcher, Passenger
Name Manger, e-Ticket Synchroniser and Incoming Passive segments.
• System capture / Restore: Maintain the sync between production & test data for consistency.
• Follow up and Functional Testing: Follow-up issues spotted during tests and ensure they are resolved
.
Amadeus Sophia Antipolis, France June 2015 – December 2015
Amadeus (Traded as AMS) is a world leader in travel and tourism industry. It provides the technology which keeps the travel sector
moving. It operates in 195 countries with a worldwide team of more than 11,000 people. For the year ended December 31, 2014 the
company reported revenues of €3,417.7 million and EBITDA of €1,306.0 million. Customers include Air France, British Airways, Lufthansa.

User Community Manager

Principal responsible for managing the community of MDM users (more than 150 users worldwide) to the ensure the products
adoption and ensure the product evolution.

• Managing customer needs: Managed product requirements from users (Amadeus staff and ACOs),
• Problem solving Highlighted problems and provided recommendations to development team to improve the product.
• Functional documentation: created and published functional user guides, quick cards and powerpoint presentations
• Functional walk-through provided functional training (one-on-one) to more than 30 Amadeus staff
• Customer support: supported more than 150 users worldwide as main contact point & increased adoption by 30%.
• Product development: Collected feedback from product users using survey monkey for future design of product.

Rexcel Technologies Mumbai, India July 2013– July 2014

Rexcel Technologies is a start-up web design company with expert team of professional Website Design & Web Application
Development services .It also specializes in providing difficult IT solutions at reasonable price.
Business Analyst
Principal responsible for linking the business objectives and the technical capabilities, understanding and gathering insights
about the processes and requirements of clients.

• Requirements gathering and analysis: Analyzed business requirements,processes to define business and technical
integration. Mapping out initial requirements and the scope of the website using HTML, CSS and Javascript.
• Documentation: created design forms, collected feedback from clients on mock-ups to gather and write requirements.
• Coordination and Communication: Liaison between the business and the technical team and ensured that
requirements and specifications are communicated accurately.

STUDENT LIFE AND VOLUNTEERISM

Helping Hands Amadeus Sophia Antipolis, France June 2015 – December 2015
Working in a high-tech environment, in a privileged region of the world, the daily threats of poverty, sickness, discrimination and exploitation
often seem far removed. Yet, we are all familiar with examples close-by or further a-field. With this in mind, a small group of staff from
Amadeus met in November 2002 and since then, is putting some very simple ideas into place to help various humanitarian initiatives.
Vice-Secretary (Board Member)
Principal responsible for organizing simple events to help various humanitarian initiatives in 4 domains: basic needs, education,
health and technology.

EDUCATION
ESSEC Business School Paris, France 2014-2016
École supérieure des sciences économiques et commerciales
Europe’s leading business school, according to financial times 2015 survey

• Major in Business Analytics

• (15 courses)Coursework included : Marketing Management, Marketing Analytics, Big Data Analytics, Management of
International Business, Business Intelligence, Project Management, Forecasting, Econometrics, Database Management,
Principles of Finance
• 2nd Place, out of 40+teams, at Accenture 2014 Case Study Competition.

University of Mumbai, India 2009-2013

India’s leading engineering university, according to QS university rankings.

• Major in Computer Science Engineer

• (60 courses)Coursework included : Computer programming, Data structure and files, Operating systems, Networks, Web
Engineering, Mobile computing, Systems Security, Software architecture, Robotics and Artifical Intelligence, Networks.
• Dean’s list of best students.

ACHIEVEMENTS
• Charpak Maîtrise Bourse par l'Ambassade de France bénéficiaire : Selected from over 10000 applicants to
receive full funding for educational goals.
• ESSEC Excellence récipiendaire de la Bourse de mérite : Selected from over 2000 applicants to receive
partial funding in tution fees.

CERTIFICATIONS AND TRAININGS

• Professional Scrum Product Owner
• Amadeus Reservation and Ticketing Cryptic Overview
• Amadeus Altea Inventory Overview
• HTML, CSS, Javascript Essential training
• SQL Essential Training
• Programming Foundations: APIs and Web Services

OTHER WORK EXPERIENCE AND PROJECTS

ACCENTURE & MARS Aug 2014- May 2015
Accenture: Based on car manufacturer's data published data.gouv portal. The challenge was to help car
manufacturers to comply with the tight EU. CO2 regulation and minimize the fines paid to the EU.

Mars: The challenge was to optimize their marketing and supply chain and provide recommendations for efficiency of
marketing campaigns, stock management and budget allocation between brands.

• AS-IS analysis: Started by doing the AS-IS analysis of the project to look at the current state of data.
• JAD sessions: Organized and conducted JAD sessions
• Analyze requirements: Analyzed requirements from raw data. Created functional and business requirements.
• Documentation: All requirements were put together in a functional requirement document.
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