SELECTED EXPERIENCE Highlights

ASSOCIATE OPERATIONS MANAGER 2022

ADMINISTRATIVE "OCTOPUS"
Clearhaus A/S, Aarhus, Denmark
onboarding online merchants for a Fintech effective and precise operational
company
experienced in using MS Dynamics CRM system,
communication that results in problems being
MS Excell , Freshdesk ticketing system and addressed and solved in time
Sharepoint having "many balls in the air" and working on
supporting colleagues from Sales and Risk several tasks simultaneously
department
ability to adapt to ever changing environment,
working on projects for process development
and optimization fast learner of new IT systems
everyday correspondence with companies
worldwide
collecting, controlling and storing documents
and contracts

INTERNATIONAL MINDSET
IDA MARKETING PROJECT CONSULTANT 2021

PMW Engineering A/S, Vejle, Denmark

DUVNJAK
An international who has been living in
Denmark for 5 years, settled in Arhus.
Educated in international communication
and collaboration. Work experience in
customer success, administration
,organization and coordination. Result
oriented team-player.
MARKET RESEARCH INTERVIEWER
planning actions for raising brand awareness
presenting technically complex products in a
commercial way
social media analysis and recommendations for
better visibility of the brand
internal process research and analysis, creating
recommendations for improvement
creating engaging presentations about the
project for the CEO and the stakeholders
understanding organizational dynamics and
business needs
2020
used to work in international environment
and communicating with people from all over
the world
fluent in 4 different world languages
educated in international communication and
collaboration
knowledge how to approach people from
different cultures and make them feel
appreciated and respected, which leads to
them being satisfied customers

Telemark A/S, Aarhus, Denmark

establishing contact with production

managers in Italian companies EXPERIENCED IN EVENT FACILITATION,
doing the market research interviews PROJECT MANAGEMENT, PUBLIC
PRESENTATIONS

2019 structured and detail oriented approach

TEACHER ASSISTANT
LA meeting deadlines by planning realistic
NATIVE N Aarhus International School, Aarhus, Denmark milestones
networking and building bridges with external
G
U

ability to transfer knowledge organizations and companies

AG

giving feedback, active listening prioritizing tasks and maintaining an clear

ES

building trustful relationships overview over the tasks

knowledge about intercultural differences
empathy and patience
FLUENT

TOURIST ANIMATOR 2017

Hotel "Umag" ,Croatia

planning and preparing daily and

evening program for children who were
hotel guests
EDUCAT
IO cross- department collaboration MS OFFICE MS DYNAMICS MIRO
NA resourceful and service-minded
PACKAGE
L
B hotel getting relevant
recommendations on TripAdvisor
A
CK

2013.-2017. Bachelor's degree

GR

Sociology and philosophy SPSS

OUN

MS POWER SCRUM STATISTICA13.0

University of Zadar BI
Croatia
D

Martin Castrup RE
FE
Head of customer success
RE

Clearhaus A/S
NC

2017.-2019. Master's Degree mca@clearhaus.com

ES

Philosophy Søren Øllgaard Skadhede Contact Information:

Senior consultant, "AddValue" Skejbytoften 109, 2.3
Aarhus University +45 91560447 8200 Aarhus N
Denmark
Jan Høgh 50237042
Sales manager, "PMW Engineering" ida.duvnjak12@gmail.com
+4531422050
 EDUCATIONAL BACKGROUND
BACHELOR'S DEGREE SOCIOLOGY AND PHILOSOPHY
University of Zadar, Croatia
Courses completed with highest grades
MULTIETHNIC SOCIETIES
BASICS OF STATISTICS, BASICS OF DEMOGRAPHY
QUALITATIVE AND QUANTITATIVE RESEARCH METHODS
SOCIOLOGY OF CULTURE
SOCIOLOGY OF EDUCATION
BASIC SOCIOLOGICAL CONCEPTS
Outcomes: Understanding and interpretation of numerical data,
knowledge how to create visual presentation on numerical data,
ongoing demographical trends, using different graphs, pie-charts etc.
Using Microsoft Power BI to create interactive and immersive
dashboards and reports.
MASTER'S DEGREE PHILOSOPHY
Aarhus University, Aarhus, Denmark
Special course completed
INTERCULTURAL COMMUNICATION AND COLLABORATION
Outcomes: intercultural skills, analysis of challenges that can emerge
because people do not share the same cultural background, problem
solving of intercultural challenges.
Research project: Intercultural challenges- teachers in international
schools
Qualitative research method, interview
Tasks: Getting in contact with the school and making them interested
in a project, scheduling interviews with teachers, making interview
guide and protocol.
Outcomes: Knowledge what kind of challenges international families
with children meet in international school, knowledge about Danish l
legislation and school practices that can present a challenge for some
international parents
SPEAKER AT INTERNATIONAL CONFERENCES
2017
2016. speaker at the international conference “Sociology of
tomorrow” in Brno, Czech Republic
2016. attended university summer school: "Equality and
Citizenship III", Department of philosophy, Rijeka, Croatia
2016. speaker at international conference “Philosophy for
contemporary society” in Zagreb, Croatia
2017. speaker at graduate conference at Aarhus University,
Denmark
2018. speaker at graduate conference at Aarhus University,
Denmark
2021. speaker at university summer school of political
philosophy "Equality and citizenship VII", Department of
philosophy, University of Rijeka, Croatia
ACTIVITIES AND AWARDS
2019
2015. organized a guest lecture at University Of Zadar open for
public
2015. student member of "Committee for internal evaluation of
quality" of Department for Sociology, University of Zadar
Outcomes: Public speaking, argumentation and negotiation skills, critical thinking,
2015. recipient of Scholarship for academic excellence at
coordination, striving for excellence
University of Zadar
2016. recipient of Scholarship for academic excellence at
University of Zadar
HOBBIES AND INTERESTS
reading Russian classics, attending theater plays and
operas, contemporary art, kick-boxing, watching
murder mystery series