LED Error Messages (MP240)

Article ID: ART105306 | Date published: 05/11/2015 | Date last updated: 07/26/2019
 

Description
When an error occurs, the error displays on the LED. Take the appropriate action to
clear the message.

Solution
An Error Code Is Displayed on the LED
 Alarm Lamp Flashes Orange

 
When a machine error occurs, the Alarm lamp is lit
orange and E and number (error code) are alternately
displayed on the LED. Check the error code displayed
on the LED and take the appropriate action to correct
the error.

* Depending on the error occured, the Alarm lamp is

not lit.

Buttons valid when an operator call error occurs:

- ON button: To turn the machine off and on again.

- OK button: To clear and recover from an error. In

some operator call errors, the error will automatically
be cleared when the cause of the error is eliminated,
and pressing the OK button may not be necessary.

- Stop or Stop/Reset button: To cancel the job at error

 occurrence, and to clear the error.
 
     
Error Code Cause Action
E, 2 The machine is out Check for foreign objects in the
of paper. / Paper tray  and remove if found..  Reload
does not feed. the paper on the Rear Tray  correctly
and press
the Black or Color button.
E, 3 Paper jam. If paper has jammed in the
machine,  clear the jam ,  reload the
paper  in the machine correctly
and then press
the Black or Color button.
E, 4 The FINE Cartridge The  FINE Cartridge may not be
  cannot be installed properly , or the  Cartridge
E, 5 recognized. may not be compatible  with this
machine.
 
Open the Scanning Unit (Cover)
and  install the appropriate FINE
Cartridge .
 
If the error is not resolved, the
FINE Cartridge may be damaged.
E, 7 FINE Cartridge is Make sure that each  FINE
not installed in the Cartridge is installed in the correct
correct position. position .

E, 8 Ink absorber is The ink absorber is becoming

almost full. full.
 
The machine has a built-in ink
absorber to hold the ink used
during Print Head Cleaning.
 
 Press the Black or Color button
to cancel the error so you can
continue printing. Before the ink
absorber becomes completely
full, it will need to be replaced

When the ink absorber is

completely full, the printer will
require servicing.

For additional support options or

servicing, please click the link
below to either sign into or create
a new Canon Account.

My Canon Account

 
E, 9 The machine has  A communication time out
not received a occurs if an operation
response from the takes too long or if it
digital camera. The takes too much time to
digital camera or send data. This may
digital video cancel printing. In such
camcorder cases, disconnect and
connected is not reconnect the USB cable.
compatible with this When printing from a
machine. PictBridge compliant
device, depending on the
model or brand of your
device, you may have
to select a PictBridge
compliant print mode on
the device before
connecting it to the
machine. You may also
have to turn on your
device or select Play
 mode manually after
connecting the device to
the machine. Perform
necessary operations
before connecting your
device referring to its
instruction manual.
If the error is still not
resolved, check if you can
print another photograph.
 
 Check the device
connected to the
machine. Printing photos
directly is possible only
with a PictBridge
compliant device.
E, 1, 3 Ink level cannot be Ink may have run out.  Click
detected. here  for instructions to replace an
ink cartridge.
 
The function for detecting the
remaining ink level will be
disabled since the ink level
cannot be correctly detected.
 
If you want to continue printing
without this function, press
the Stop/Reset button for at least
5 seconds.
 
Canon recommends to use new
genuine Canon cartridges in
order to obtain optimum qualities.
 
Please be advised that Canon
shall not be liable for any
 malfunction or trouble caused by
continuation of printing under the
ink out condition.
E, 1, 4 The FINE Cartridge The  FINE Cartridge may not be
cannot be compatible  with this machine.
recognized.  
Install the appropriate FINE
Cartridge .

E, 1, 5 The FINE Cartridge The FINE Cartridge may not be

cannot be installed properly.
recognized.  
Open the Scanning Unit (Cover)
and  install the FINE Cartridge
properly .

E, 1, 6 Ink has run out. Ink has run out.

 
Replace the ink cartridge  and close
the Scanning Unit (Cover).
 
If printing is in progress and you
want to continue printing, press
the Stop/Reset button for at least
5 seconds with the ink cartridge
installed. Then printing can
continue under the ink out
condition.
 
The function for detecting the
remaining ink level will be
disabled.
 
Replace the empty ink
cartridge  immediately after the
printing. The resulting print
quality is not satisfactory, if
printing is continued under the
 ink out condition.
E, 1, 9 PictBridge If a PictBridge compliant device
compliant device is is connected via a USB hub,
 
connected via a remove the hub and connect it
USB hub. directly to the machine.
E, 3, 0 The size of the  Make sure that the
original cannot be original meets the
correctly detected requirements and
or the document is is  correctly loaded on the Platen
too small when Fit- Glass .
to-Page copying is  
selected.
 Check the position and
direction of the  original
loaded on the Platen Glass .

E, 3, 1 The machine is not Connect the machine and the computer

connected with the with a USB cable .
computer.
E, 5, 0 Scanning the Print  Make sure that all
  Head Alignment required boxes on the
E, 5, 1 Sheet has failed. head alignment sheet are
filled in, and that the
sheet is set in the  correct
position and orientation on the
Platen Glass .
 
 Make sure the  Platen
Glass  and the  Print Head
Alignment Sheet  are not dirty.
 
If the error is not resolved,
connect the machine to the
computer and align the Print
Head on the printer driver.
To align the print head on a
Windows computer,  click here .
 To align the print head on
a Macintosh computer,  click here .

 
 Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately

When the Power and Alarm lamps flash alternately as

shown below, and P and number (error code) are
alternately displayed on the LED, an error requiring
servicing might have occurred.

 
Turn off the machine, and unplug the power cord of
the machine from the power supply.
 
Plug the power cord of the machine back in, and then
turn on the machine.
 If the error persists, the printer will require servicing.
For additional support options or servicing, please click the link below to either sign
into or create a new Canon Account.