Account Number______________________

(To be filled by FedEx Express Transportation and Supply Chain Services (India) Private Limited)

FedEx Service Contract (FSC)

Between
FedEx Express Transportation and Supply Chain Services (India) Private Limited (FedEx),
a company incorporated under the Companies Act, 1956 having its registered office at
Boomerang, Unit No. 801, Wings A & B1, 8th Floor, Chandivali Farm Road, Andheri (E),
Mumbai – 400 072

And

(Name of the Shipper)_____________________________________________________________

(Registered Address of the Shipper)__________________________________________________

Terms and Conditions

FedEx is agreeable to provide the SHIPPER services to various destinations outside India that are
serviced by FedEx or its service participants (details of which are given in the Tariff Chart), on the
following terms and conditions:

Operations
a) By giving us your shipment, you agree, regardless of whether you sign the front of the FedEx
International Air Waybill for yourself or as agent for and on behalf of any other person having
an interest in the shipment, to all the terms mentioned on the reverse of the NON
NEGOTIABLE FedEx International Air Waybill. This FSC is restricted to the carriage of the
Shipper's own consignments, or where the SHIPPER is a consolidator or an authorized agent
of the owner of such consignment.
b) All consignments carried will be subject to the terms and conditions of the carriage mentioned
on the Shipper's copy of FedEx International Air Waybill and these conditions will deem to
have been read and agreed to by the SHIPPER and form part of this Memorandum. The
SHIPPER agrees and confirms that each FedEx International Air Waybill issued by FedEx for
each of the Shipper's consignments shall be a separate and independent contract between the
SHIPPER and FedEx.
c) The chargeable weight shall be higher of the actual weight or the dimensional (DIM) weight.
d) All delivery shall be as per the standard delivery procedure and schedule SUBJECT TO
CUSTOMS CLEARANCE AND LOCAL HOLIDAYS and/or Force Majeure.
e) The liability of FedEx for any loss or damage to the shipment will be regulated by the limitation
of liability clause as mentioned on the FedEx International Air Waybill. The SHIPPER
undertakes to declare the correct value of the consignment.

Invoicing
f) From time to time, shipments may not be billed in the specified invoice cycle. The payer
remains liable to pay for such shipments regardless of any invoicing delay. FedEx shall not be
held responsible for loss or any delay in the receipt of the bill by the SHIPPER.
g) Invoicing queries shall be made in writing within 7 days from the receipt of any invoice. In the
absence of any such query within the stipulated time the invoice shall be deemed to be correct
and payable by you.
h) All FedEx accounts can be used globally. If the SHIPPER wishes to restrict bill-to options,
contact the Customer Invoicing Department to change the same.

Export Contract – Updated as of 15th January 2016

 Bill Consignee and Third Party Option
i) The SHIPPER further agrees that whenever any consignment is booked with FedEx on BILL
CONSIGNEE or THIRD PARTY BASIS, the shipper, shall ensure to complete necessary
documentation as required by FedEx. The SHIPPER shall reimburse the Duty / Tax and freight
charges at the prevailing Tariff Rate, in the event the consignee at the destination or the third
party refuses to pay the same to FedEx in respect of such consignment. In all cases, the
SHIPPER will be responsible for providing authentication, complete and correct documentation
along with the consignee/third party account number. FedEx may deliver the consignment and
collect the charges later, at its own discretion. Unless prevailing Indian customs regulations
permit, the SHIPPER will not be able to bring the consignment back to India. In the event of
such permission and the SHIPPER requiring the return of the consignment, the to and fro
charges at the discounts applicable to the shipper on the outbound & inbound rates and all
other charges incurred on both journeys are to be paid by the shipper at the time of delivery.

Payment
j) FedEx shall raise invoices on the SHIPPER on a monthly or bi-monthly basis as it deems
appropriate. The SHIPPER agrees to pay the invoices in full within 15 days of the date of the
invoice (“the due date”) failing which the shipper shall be unconditionally liable to pay FedEx
immediately the interest amount of the invoice @2.0% per month from the due date. All Duties
and Taxes shall be paid immediately on receipt of goods.
k) FedEx Express Transportation and Supply Chain Services (India) Private Limited will not
accept any responsibility for delayed / loss of cheques sent through mail.
l) FedEx reserves the right to terminate the services provided to the SHIPPER if the invoices
raised by FedEx remain outstanding for a period in excess of 15 days at any time and
thereafter continue business upon full settlement of the outstanding dues. Further, either party
may terminate this contract by giving one month prior notice in writing.
m) The SHIPPER shall be liable to pay all taxes, levies, duties, penalties, if any, that may be
levied on the consignment by any government, local or other authority at origin & destination of
the shipment. In case FedEx is compelled by authorities or circumstances to pay such tax /
levy / duty / penalty, in such an event, the SHIPPER shall promptly and fully reimburse FedEx.
The shipper undertakes to pay the duties along with any other charges for returning the
consignment. The SHIPPER agrees to address any and all queries relating to customs, duties,
refund and related issues directly with the concerned authorities.
n) FedEx shall be indemnified and shall be kept indemnified for any acts and / or for any costs,
charges, claims, losses, and taxes paid by FedEx on behalf of the SHIPPER to any statutory
authorities, government or local body.

Claims
o) Claims for loss, damage or delay must be notified in writing to FedEx Express Transportation
and Supply Chain Services (India) Private Limited - the Customer Service department within
21 days after delivery of the shipment failing which no action for damages may be brought. All
claims for non-delivery or missed delivery must be received ____________________by us
within 90 days after the shipment has been accepted by FedEx. FedEx is not obliged to act on
any claim until all transportation charges have been paid; the claim amount may not be
deducted from those charges.

Force Majeure Clause

p) FedEx shall not be liable for loss, damage or delay caused by events we cannot control,
including but not limited ___________________to the Act of God, perils of the air, weather
conditions, mechanical delays, act of public enemies, war, strikes, civil commotion, or acts of
omissions of the public authorities (including customs and health officials) with actual or
apparent authority.
q) The FedEx Service Contract shall be subject to the jurisdiction of Mumbai courts only,
irrespective of origin and destination of the consignment carried.
Export Contract – Updated as of 15th January 2016
r) I understand that the rates offered to me by FedEx are based on the volumes committed by us.
FedEx reserves the right to issue new rates based on the business volumes. Inbound rates
would vary and would depend on the origin.

The rates agreed are as follows:

Band (Revenue Band):

Agreed Daily Volume:_________________ No. of packages_________ (Total weight in Kgs)_______

Agreed Monthly Volume: _______________ No. of packages_________ (Total weight in Kgs)_______

New rates (as currently agreed in section (g) of this contract) may be agreed upon later date but ALL
OTHER TERMS AND CONDITIONS of the FSC shall remain unchanged until FedEx communicates
such changes in writing. ____________________I undertake that all information given is true and
correct and I am an authorized signatory of the company and have subscribed my signature as a token
of my acceptance and understanding of all the terms and conditions there:

Today, the ______________ Day of _______________ Month in the Year _______________

For the Shipper For FedEx Express Transportation and

Supply Chain Services (India) Private
Limited

Name: _____________________________ Name: ________________________

Designation: ________________________ Designation: ____________________
Signature: __________________________ Signature: ______________________

Company Stamp
(Non stamped acceptance shall not be entertained) Employee No.: ________________

Export Contract – Updated as of 15th January 2016

 Customer Account Information

Billing Address: _____________________________________________________________________

__________________________________________________________________________________
__________________________________________________________________________________
Postal Code: ________________ City: _____________________

Tel. No. (1): _________________ (2) ______________________ (3) _________________________

Fax. No. (1): _________________ (2) ______________________ (3) _________________________

Mobile No.: ________________________ Email ID: ______________________________________

TAN No. (if applicable): ______________________

If TAN not applicable: I/we hereby acknowledge that I/we am/are not required to hold TAN number
under the Income Tax Act 1961 (as amended) and accordingly I/we shall not deduct TDS from any
payment to FedEx.

Invoice Delivery and Collection Contact:

Name: ___________________________________________ Department: ___________________

(Mention the name of the person to whom the invoice shall be delivered)

Name: ___________________________________________ Department: ___________________

(Mention the name of the person from whom the cheque shall be collected)

Name:___________________________________________ Department: ___________________

(Any other person who shall be responsible for checking / paying for our invoices)

Data for Credit Verification:

I/We authorize our bankers and trade reference to provide information as may be required by FedEx
Express Transportation and Supply Chain Services (India) Private Limited

Banker’s Name & Address: __________________________________________________________

(Kindly provide the detailed address)
________________________________________________________________________________

Contact Name: ______________________ Tel. No.: ________________ Ext No.: ______________

Trade Reference Name & Address: ____________________________________________________

(Kindly provide the detailed address)
________________________________________________________________________________

Contact Name: ___________________ TeI. No.: ____________________ Ext. No.: _____________

Other Service Providers:_____________________________________________________________

Name of the Company: ___________________________ Account No.: _______________________

Name of the Company: ___________________________Account No.: ________________________

Export Contract – Updated as of 15th January 2016

Credit Approval (to be completed by the Credit Department)

Application received by ____________________ on __________ checked by (Emp. No.) on ________

APPROVED __________ (REMARKS, IF ANY) ____________________________________________

DENIED _____________ (REASON FOR DENIAL) ________________________________________

AE Name: ____________________________________ Territory No.: __________________________

1) Customer Code: _____________________________________________________________
2) Company’s Name: ___________________________________________________________
Tel. No.: __________________________ Fax No.: _______________________________
3) Industry: ___________________________________________________________________
4) Product/Commodity: __________________________________________________________
5) Address: ___________________________________________________________________
PIN Code:____________________ City: ___________________ Landmark: _____________
6) Contact Person: ______________________________________________________________
Name Designation E-mail Phone
1.
2.
3.

7) Volume of business committed to FedEx (Packs / Month)_______ (Value/Month) __________

8) Payer Type: Approx = ( ______________ )
BCN = ___________%
Shipper = 100%
9) Sharing Business: Yes No
10) Volume of business (courier) to competition:
a) DHL _______________________ Packs / Month ____________________
b) UPS _______________________ Packs / Month ____________________
c) TNT _______________________ Packs / Month ____________________
11) Volume of business committed to FedEx (Freight / Kgs / Month) _________________
12) Volume of business committed to airline (Kgs / Month): ________________________
13) Major Destination: _____________________________________________________
14) IPD / IPF Prospect: ____________________________________________________

Export Contract – Updated as of 15th January 2016