PROCESSING OF APPLICATION FOR PERMANENT DISCONNECTION

Schedule of Availability of Service:

7:30am – 5:00pm with NO NOON BREAK, Monday to Friday, at the MCWD One-Stop Shop (OSS)

Who may avail of the service:

● Registered MCWD consumer or his/her authorized representative by a notarized Special Power of Attorney (SPA)
● Head of office or his/her authorized representative by a notarized Special Power of Attorney (SPA) for corporate
accounts
What are the requirements:

● Copy of the water bill or account code

● Duly signed application for Permanent Disconnection form
● Notarized Secretary’s Certificate with government issued I.D. of the secretary and of the authorized representative for
corporate accounts
● Notarized SPA (if applicable)
● Photocopy of the government issued ID of the registered consumer
● Photocopy of the Official Receipt of the payment of the outstanding balance
Duration: 5- 7 working days after submission of application form
 How to Avail of the Service:
Processing of Application for Disconnection

STEP APPLICANT/ SERVICE PROVIDER DURATION OF PERSON IN FEES FORM

CLIENT ACTIVITY CHARGE

1. Get a priority number Client gets priority Less than a MCWD security none Priority number
for blue lane number for blue lane minute guard-on-duty
transaction in One- transaction from the
Stop Shop (OSS) MCWD Security Guard
from the guard
2. 5-30 minutes
Wait for number to
be called
3. Ask for an application Gives the client or 5 minutes OSS Customer none Application form for
form for permanent his/her representative Service Officer A disconnection and
disconnection an application form with list of requirements
list of requirements
Inform the client to
settle the balance if
there is any
4 Fill out the variable none
application form and
comply with the
requirements
5 Get a priority number Client gets priority Less than a MCWD security none Priority number
for One-Stop Shop number from the minute guard-on-duty
(OSS) from the guard MCWD Security Guard
6 Wait for number to 5-30 minutes none
be called
7 Submit the filled-out Accept form and 10 minutes OSS Customer none Application for
application form and check/verify if Service Officer A disconnection form
requirements to the documents submitted and requirements
OSS are complete
8 Encode the application 5 minutes OSS Customer Application for
form and prepare a job Service Officer A disconnection form
order for endorsement and requirements
to NSCD
9 Wait for the MCWD 5-7 working
plumber to remove days after
the water meter submission of
application form
10 Removes the water 30 min to 1 hour NSCD closing none Job order for
meter and disconnect plumber disconnection
the service line
End of
transaction