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  • Praktium 5 (QFD)

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    Rahma Sarita
    18 views1 page
    This document appears to be analyzing different competitors (A, B, C) based on key customer criteria including reliability, tangible aspects, warranty, and competitiveness. It assigns scores to each competitor for each criterion, then calculates weighted importance, relative importance, and rank for each competitor to determine which best meets customer needs. Competitor A ranks highest overall based on the analysis.

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    QUALITY FUNCTION DEPLOYMENT

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    This document appears to be analyzing different competitors (A, B, C) based on key customer criteria including reliability, tangible aspects, warranty, and competitiveness. It assigns scores to each competitor for each criterion, then calculates weighted importance, relative importance, and rank for each competitor to determine which best meets customer needs. Competitor A ranks highest overall based on the analysis.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    Download as pdf or txt
    18 views1 page

    Praktium 5 (QFD)

    Uploaded by

    Rahma Sarita
    This document appears to be analyzing different competitors (A, B, C) based on key customer criteria including reliability, tangible aspects, warranty, and competitiveness. It assigns scores to each competitor for each criterion, then calculates weighted importance, relative importance, and rank for each competitor to determine which best meets customer needs. Competitor A ranks highest overall based on the analysis.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Perspektif Produsen Penilian

    Customer Importance

    Penilaian Kompetitif

    Improvement Ratio
    Kompetitif

    Normalisasi Raw
    B Competitor A

    Raw Weight
    Sales Point
    Kehandalan

    Rahma C Competitor B

    Weight

    Rank
    Goal
    A Owner
    4.00 Ketanggapan

    Sarita_D41222212
    _Praktikum 5 (QFD)
    5.00 Berwujud
    5.00 Jaminan

    5.00 Empeti

    0 1 2 3 4 5

    Direction of
    5.00

    Improvement
    4.0 z x w y z
    Perspektif Konsumen

    Kenyamanan
    9.000000
    1.000000
    0 3.000000
    9.000000 CB A 5.0 5.0 100% 1.5 7.50 0.19 4

    Rasa 5.0 z z x y z B AC 5.0 3.0 167% 1.3 10.83 0.28 1


    9.000000
    9.000000
    1.000000
    3.000000
    9.000000
    Harga 2.0 x y By y z C A 3.0 4.0 75% 1.3 2.92 0.08 5
    1.000000
    3.000000
    3.000000
    3.000000
    9.000000
    Menu 4.0 y x y C y z B A 5.0 4.0 125% 1.5 9.38 0.24 2
    3.000000
    1.000000
    3.000000
    3.000000
    9.000000
    Kemudahan 3.0 y x z CB x y A 4.0 3.0 133% 1.5 8.00 0.21 3
    3.000000
    1.000000
    9.000000
    1.000000
    3.000000
    104.00

    144.00
    62.00

    50.00

    48.00

    Weighted Importance

    Relative Importance

    Rank
    2

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