BM1710

Laboratory Exercise
Applying Process Charts and Time-Function
Mapping in MS Excel
Objectives:

At the end of the exercise, the students should be able to:

 Formulate and create service blueprinting, process charts, and time-function mapping using MS Excel.

Materials:

 Scratch papers

Basic Principles:

A flowchart is a type of diagram that represents an algorithm, workflow, or process.

A process chart is a symbolic representation that illustrates the sequence of actions within a process.

A time-function map is a process in a flow diagram with time added on the horizontal axis.

A service blueprinting is an operational tool that provides guidance on how a service will be provided, specifying
the physical evidence, staff actions, and support systems/infrastructure needed to deliver the service across its
different channels.

Procedures:

Process Chart
1. Open MS Excel and start a new worksheet.
2. Encode the following table:

Step No. Time (Min) Distance (ft) Process Description

1 0.50 15.0 Enter emergency room, approach patient window
2 10.00 Sit down and fill out patient history
3 0.75 40.0 Nurse escorts patient to ER triage room
4 3.00 Nurse inspects injury
5 0.75 40.0 Return to waiting room
6 1.00 Wait for available bed
7 1.00 60.0 Go to ER bed
8 4.00 Wait for doctor
9 5.00 Doctor inspects injury and questions patient
10 2.00 200.0 Nurse takes patient to radiology
11 3.00 Technician x-rays patient
12 2.00 200.0 Return to bed in ER
13 3.00 Wait for doctor to return
14 2.00 Doctor provides diagnosis and advice

05 Laboratory Exercise 1 *Property of STI

Page 1 of 6
 BM1710

15 1.00 60.0 Return to emergency entrance area

16 4.00 Check out
17 2.00 180.0 Walk to pharmacy
18 4.00 Pick up prescription
19 1.00 20.0 Leave the building
Table 1. Process Chart data of a hospital

Row height 20
Column width 10
Font Arial
Font size 10
Middle align
Alignment
Center

CELL DATA FORMAT FORMULA

Column A Column Width: 2
B2 Step no. Row height: 30
C2 Time (Min)
D2 Distance (ft)
E2 <Circle> Row height: 30 Insert>Shapes>Basic
Shapes>Oval
To resize,
Format>Size>0.18
height>0.19 width.
F2 <Arrow> Row height: 30 Insert>Shapes>Basic
Shapes>Right Arrow
To resize,
Format>Size>0.18
height>0.19 width.
G2 <Square> Row height: 30 Insert>Shapes>Basic
Shapes>Rectangle
To resize,
Format>Size>0.18
height>0.19 width.
H2 <Chord> Row height: 30 Insert>Shapes>Basic
Shapes>Chord
To resize,
Format>Size>0.18
height>0.19 width.
I2 <Triangle> Row height: 30 Insert>Shapes>Basic
Shapes>Isosceles
Triangle
To resize,
Format>Size>0.18
height>0.19 width.
J2-M2 Process Description Merged cells
Row height: 30
Column N Column Width: 2
O2-S2 Summary Merged cells
Row height: 30
B3-B21 1-19
C3-C21 (See Table 1, Column 2) Number
D3-D21 (See Table 1, Column 3)
J3-M3 (See Table 1, Column 4) Merged cells

05 Laboratory Exercise 1 *Property of STI

Page 2 of 6
 BM1710

CELL DATA FORMAT FORMULA

J4-M4 Middle Align, Align Left
J5-M5
J6-M6
J7-M7
J8-M8
J9-M9
J10-M10
J11-M11
J12-M12
J13-M13
J14-M14
J15-M15
J16-M16
J17-M17
J18-M18
J19-M19
J20-M20
J21-M21
O3 Activity Bold, Italic
P3 (Blank) Column width: 8
Q4 Number of Steps Column width: 18.14
R4 Time (min) Column width: 11.71
S4 Distance (ft) Column width: 13.14
O4-O8 Operation Middle Align, Align Left
Transport
Inspect
Delay
Store
Insert>Shapes>Basic
Shapes>Oval
P4-P8 <Circle> To resize,
Format>Size>0.18
height>0.19 width.
Insert>Shapes>Basic
Shapes>Right Arrow
<Arrow> To resize,
Format>Size>0.18
height>0.19 width.
Insert>Shapes>Basic
Shapes>Rectangle
<Square> To resize,
Format>Size>0.18
height>0.19 width.
Insert>Shapes>Basic
Shapes>Chord
<Chord> To resize,
Format>Size>0.18
height>0.19 width.
Insert>Shapes>Basic
Shapes>Isosceles
Triangle
<Triangle> To resize,
Format>Size>0.18
height>0.19 width.

05 Laboratory Exercise 1 *Property of STI

Page 3 of 6
 BM1710

CELL DATA FORMAT FORMULA

Q4-Q8 =COUNT(E:E)
=COUNT(F:F)
=COUNT(G:G)
=COUNT(H:H)
=COUNT(I:I)
R4 =SUMIF(E3:E21, 1,
C3:C21)
R5 =SUMIF(F3:F21, 1,
C3:C21)
R6 =SUMIF(G3:G21, 1,
C3:C21)
R7 =SUMIF(H3:H21, 1,
C3:C21)
R8 =SUMIF(I3:I21, 1,
C3:C21)
S5 =SUMIF(F3:F21, 1,
D3:D21)

3. For cells E3 to I21, put 1 to whichever process the description belongs to.
4. Refer to Figure 1 for the finished process chart.
5. Save the file as “Surname_PS”, and place it on the network drive.

Time-Function Mapping
1. On the same file, start a new worksheet.
2. Follow the template below:

Row height 70
Column width 15
Font Arial
Font size 11
Middle align
Alignment
Center

CELL DATA FORMAT FORMULA

A1-A6 Customer
Sales
Production Control
Plant
Warehouse
Transport
B7 1 day Row height: 20
C7-D7 2 days Merged cells
E7-F7 1 day
G7 1 day
H7 1 day
Insert>Shapes>Basic
Shapes>Rectangle
B1 Order Product To resize,
Format>Size>0.65
height>0.1 width.
Insert>Shapes>Basic
B2 Process Order
Shapes>Rectangle

05 Laboratory Exercise 1 *Property of STI

Page 4 of 6
 BM1710

CELL DATA FORMAT FORMULA

To resize,
Format>Size>0.65
height>0.1 width.
Insert>Shapes>Basic
Shapes>Oval
C3 Wait To resize,
Format>Size>0.85
height>0.85 width.
Insert>Shapes>Basic
Shapes>Rectangle
D4 Print To resize,
Format>Size>0.65
height>0.1 width.
Insert>Shapes>Basic
Shapes>Rectangle
F4 Extrude To resize,
Format>Size>0.65
height>0.1 width.
Insert>Shapes>Basic
Shapes>Oval
G5 Wait To resize,
Format>Size>0.85
height>0.85 width.
Insert>Shapes>Basic
Shapes>Oval
H6 Move To resize,
Format>Size>0.85
height>0.85 width.
Insert>Shapes>Basic
Shapes>Rectangle
H1 Receive Product To resize,
Format>Size>0.65
height>0.1 width.

3. Afterwards, insert arrows to show the process flow. Insert>Lines>Arrow. Refer to Figure 2.
4. Adjust the thickness of the arrow. Format>Shape Outline>Weight>1 ½ pt.
5. Adjust the color of the arrow. Format>Shape Outline>Black
6. Save the worksheet as “Time-Function Mapping”.

05 Laboratory Exercise 1 *Property of STI

Page 5 of 6
 BM1710

Figure 1. Process Chart

Figure 2. Time-Function Map

05 Laboratory Exercise 1 *Property of STI

Page 6 of 6