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2023 Pilot Dealer Launch Playbook
2023 Pilot Dealer Launch Playbook
Table of Contents
Message from Lance Woelfer
Product
Sales
Marketing / PR
Accessories
Survey
Dear Honda Dealer,
It’s a pleasure to bring you the Dealer Launch Playbook for the
all-new 2023 Pilot and Pilot TrailSport – the latest vehicle in
Honda’s ‘Year of the SUV.’ I’m excited for what the new Pilot
lineup will mean for our customers, our brand and you.
Sincerely,
Lance Woelfer
Assistant Vice President
Honda National Sales
PRODUCT
2023 Pilot Highlights
• Largest and most powerful SUV in Honda history
• Rugged, aggressive and powerful exterior design
• All-new modern interior with intuitive technology,
and unmatched comfort, versatility and cargo space
• Class-leading combination of off-road capability
and sporty on-road dynamics
• All-new, more powerful V6, standard 10-speed AT
• Available i-VTM4™ AWD
• Standard class-leading safety features include a
new and improved suite of Honda Sensing® safety
and driver-assistive technologies
• Five trims include top-of-the-line Elite, the most
upscale Pilot ever, and the all-new TrailSport, the
most off-road capable Honda SUV
• 8-passenger seating on-demand with removable
second-row seat that stows under rear cargo floor
• Available 10.2” configurable digital instrument
cluster and 9-inch color touchscreen
• Standard Apple CarPlay® and Android Auto™
capability with available wireless connectivity
• Available 12-speaker Bose Premium sound system
Exterior Styling by Trim
Body-colored mirror caps
Sport Gloss black EX-L
Gloss black grille bar roof rails Chrome grille bar
Dual exhaust
Body-colored
Gloss black trim 20-inch Shark Gray wheels bumper trim 18-inch Pewter Gray
Chrome trim Fog lights
with machined-face wheels
TrailSport Gloss black roof rails Touring & Elite Gloss black pillar trim Gloss black molding
Gloss black mirror caps Matte black molding
Gloss black
door handles
Dual exhaust
Black door sill trim
Unique bumper Silver door trim
trim
Gloss black trim +1-inch ride height 20-inch Shark Gray
18-inch Shark Gray TrailSport wheels Chrome trim
with machined-face wheels
with all-terrain tires
Headlight & Taillight Design
20-inch
EX-L TrailSport
18-inch
Multi-use tray
UNMATCHED FLEXIBILITY:
• Removable 2nd-row middle seat
• Stows under rear cargo floor
BENEFITS:
• Pilot can seat 7 or 8 passengers
Stows easily under • Easy 3rd-row access when seat is removed
rear cargo floor • Seat is on-board in case it’s needed
Our most powerful Pilot ever 285 hp (+5) @ 6100rpm More efficient 2 nd-generation
with all-new 3.5-liter V6 10-speed automatic is new to Pilot
Maximum Torque
285HP
262lb-ft
New, More Capable All-Wheel Drive System
BETTER
Rear Axle Torque
• 40% more torque at launch
• 30% faster response >3X Torque
@ 100 kph
All-new Pilot
Outgoing Pilot
Torque vectoring 0
Vehicle Speed
100
Time
BETTER
All-new Pilot
Outgoing Pilot
PILOT TRAILSPORT
2023 Pilot TrailSport Highlights
Unique lower
bumper trim
+1-inch
ride height Steel skid plate with
Gloss black trim integrated recovery point
All-terrain tires
18-inch exclusive wheels
Unique TrailSport Exterior
Gloss black door handles
Gloss black rack- Available Diffused Sky Blue Pearl
Unique lower bumper trim ready roof rails (Exclusive to TrailSport)
265/60R18
ALL-TERRAIN TIRE
Improved All-Wheel Drive Capability
In Trail mode, trail torque logic sends majority of torque to wheel with the most traction
Activate
Trail Torque Logic Trail Torque Logic: How it works
1. One side of rear axle loses ground contact
75%
2. Trail torque logic control detects condition
3. Rear axle torque increased
Apply brake
vectoring 25% 4. Drive force transfers to the wheel with
most traction
Full-size spare
Declines of 7% slope
or more
Speed is maintained
between 2-12MPH
All-New TrailWatch™ System
All-new camera system uses four exterior cameras and four camera views
to help drivers navigate obstacles outside their natural line of sight
TrailWatch™ system is activated whenever Trail mode is selected When not in Trail mode, forward view camera
can be turned on at anytime below 15MPH.
Trims, Features and Pricing
SPORT EX-L TOURING ELITE
$39,150 MSRP $41,950 MSRP $46,450 MSRP $52,030 MSRP
3.5L V6 with 285hp and 262lb.-ft. Available i-VTM4™ all-wheel drive (+$2,100) Available i-VTM4™ all-wheel drive (+$2,100) Standard i-VTM4™ all-wheel drive
with idle stop and remote start 18-inch pewter grey with machined-face alloy 10.2-inch digital instrument display
20-inch shark grey with machined-face alloy
10-speed automatic transmission wheels wheels Head up display
Available i-VTM4™ all-wheel drive (+$2,100) +2 drive modes (AWD models only) Handsfree access power tailgate TrailWatch™ camera system
Honda Sensing®
Hill Descent Control Parking sensors Ventilated front seats
Opening panoramic sunroof
Blind spot information system
Power tailgate Heated rear seats
Cross Traffic Monitor Satellite-based navigation
Five drive modes Leather seating surfaces Heated steering wheel
Bose premium audio with 12 speakers, incl.
20-inch Shark Grey alloy wheels Memory driver seat and mirrors subwoofer Front wiper deicer
LED headlights, foglights, DRLs and taillights
Rear camera washer 9-inch color touchscreen Wi-Fi hotspot capability Rain sensing wipers
Roof rails 9-speaker audio Auto-dimming side mirrors
Smart entry with walkaway lock
Wireless Apple CarPlay®/Android Auto™ Power-folding side mirrors
Push-button start
integration
Leather-wrapped steering wheel 120V AC outlet
Tri-zone automatic climate control with rear controls Qi-compatible wireless charging
8-way power driver’s seat w/ 2-way power lumbar Available 2nd row captain’s chairs
4-way power passenger’s seat
Two 3rd row USB-C ports
nd
8-passenger seating with 1-touch fold 2 row bench
CabinTalk™
Heated front seats
7-inch digital instrument display
7-inch color touchscreen
2nd row window sunshades
Auto-dimming rearview mirror
A simple trim line-up that’s extremely
6-speaker audio
Bluetooth® phone and streaming audio
Heated side mirrors with turn signals well-equipped across the board
Apple CarPlay®/Android Auto™ integration
Two front USB ports, two 2nd row USB ports
Auto on/off headlights
Ambient lighting
Auto up/down front windows
Variable intermittent wipers
TrailSport
$48,350 MSRP
Standard i-VTM4™ all-wheel drive with Trail Torque Logic
18-inch black TrailSport branded alloy wheels
All-terrain tires
Full-size spare
Off-road tuned suspension with +1-inch ride height
Front skid plate with recovery point
Trailer hitch with recovery point
Fuel tank skid plate
Opening panoramic roof
TrailWatch™ camera system
Heated steering wheel
2nd row captain’s chairs
Power-folding side mirrors
120V AC outlet
Front wiper deicer
All-weather floormats
Price Positioning
2% King Ranch
Platinum
V6-Turbo
$54,000 6% (400hp/415tq)
$52,030
$52,000
Elite
$50,000 16% AWD Plat. Calligraphy ST
$48,350 14% 36% 16%
$48,000 Limited
Touring
Ltd. Limited 12%
$46,450 26% TrailSport
$46,000 2WD/AWD 14% 13% 19% 3% Timberline Touring
AWD SX 28%
$44,000
XSE 38%
12%
Volume Trim EX-L
$42,000 36% XLE
7P: 2WD/AWD 45%
$41,950
8P: 2WD/AWD EX
$40,000 Sport Limited
LE 35%
$39,150 7%
40%
10%
XLT Onyx Ed.
$38,000 2WD/AWD S SEL
L
56% 6%
19% 44% S
6% Premium
$36,000
LX 5% 25%
SE
8% 5%
$34,000
Base
$32,000 1%
$30,000
2023 2022 2022 2022 2022 2022
Pilot Highlander Telluride Palisade Explorer Ascent
Bold & Beautiful Colors
New to Honda
DIFFUSED SKY PEARL
C/O
NH-877P
SONIC GRAY P.
SALES
HELMS Status Check
1 Honda Enterprise Lead Management System 2 Are all your systems ready for the Pilot Launch?
Capture
The goal of HELMS is to provide dealers with qualified leads. Make sure all your
potential customers are informed of the upcoming Pilot launch by ensuring
Reporting Assign
you’re set up to receive leads via certified CRM Tool.
The below checklist will tell you if you’re ready to receive leads. If you’re able to
Dealer CRM
HELMS Score &
see all of this on iN, you’re set up and there’s nothing else to do.
Enrich 1. Can you log in to Lead Management & Analytics from iN?
(iN > Sales > Lead Management > HELMS)
2. Is your CRM System correctly listed under your account?
(iN > Sales > Lead Management > HELMS > ?)
Disposition Nurture 3. Does the Opportunities Report match the leads you have received in your
CRM Tool from American Honda?
Route
(iN > Sales > Lead Management > HELMS > ?)
If you have any questions or need help checking your system, please
3 Benefits contact:
HELMS Support
Case: (iN > Sales > Lead Management > HELMS > Contact Support)
Secondary Method: 800-245-4343
Leverage Increased Improved Lead Better Dealer Increased
Salesforce Operational Conversion Lead Process Customer
Nurturing Feature Efficiency Rates Confidence
MyGarage
Future Enhancements:
• eCommerce shopping for Parts & Accessories
• Rewards, Incentive Offers for New & Used products
Dealership Best Practices
❑ Customer Email Campaigns ❑ Add “New 2023 Pilot Trailsport available” to print, radio, TV, digital
❑ Social Media Updates ❑ Send e-blast to dealer CRM database to announce vehicle arrival, new
features and the national featured lease
❑ Utilize HELMS Tool
❑ Add flyers to lounge, reception areas and throughout showroom
❑ Enroll in Honda Digital Solutions
(HDS) Retail Tool
Vehicle Placement
❑ Visible service drive display with payment/APR hang tag
❑ Use off-dealership display opportunities such as malls and community events
Showroom
❑ Place Pilot TrailSport in the center of showroom with Honda Genuine
Accessories
❑ Leverage showroom / POP materials highlighting 2023 Honda Pilot
Sales Training
Go to HondInfoCenter.com to get O t h e r H on d a Inf oCent er. com Re s ou rces
Pilot Training!
Updated Homepage Communications
Webinar • Features-by-Trim PDF Sign up to get the latest Pilot news delivered right to
MY23 Pilot What’s New • New Key Comparison PDFs you.
Take a deep dive into the new design and • Highly Detailed Pilot Feature Guide
• Helpful How-To Videos Dealer Personnel Emails
technologies that make this the most
• Pilot Launch News
advanced Pilot ever. • Latest awards and top ratings
Dealer Tools
MY23 Pilot Competitive Comparison • Personalized Settings Worksheets Text Messages
Key wins vs. other competitors in this • Walkaround Feature Highlights • Latest breaking Pilot news
segment, such as Toyota Highlander, Ford • Walkaround Video • Pilot email signatures for your customer
Explorer and Kia Telluride • Performance Selling Points communications
• Comfort Selling Points
• Safety Selling Points
In-Dealership Training • Model Codes
Product Presentation • Detailed Competitive Comparisons:
Meeting Leader’s Guide, Digital Participant • 2023 Chevrolet Traverse
Guide and Toolkit. • 2023 GMC Acadia
• 2023 Hyundai Palisade
• 2023 Volkswagen Atlas
Video • 2023 Nissan Pathfinder Latest News
• 2023 Subaru Ascent Stay informed on the all-new Pilot – and more! –
MY23 Pilot Walkaround Video • 2023 Toyota Highlander through the News Feature on HondaInfoCenter. This
A high-level overview for sales personnel • 2023 Ford Explorer page is updated regularly and contains a curated
and consumers on key new features and • 2022 Kia Telluride (2023 to come) selection of top news stories that are of interest to
functions. • 2022 Kia Sorento (2023 to come) Sales Consultants.
Website Checklist
Website Preparation
❑ Notify website provider of launch and provide appropriate content for new Pilot and various trim levels
❑ Place web banner highlighting the new Pilot in first or second position
❑ Build dedicated webpage for additional content, including Pilot features
❑ Highlight specific trims and off-road editions, such as TrailSport
❑ Ensure VDPs are deep-linked appropriately (e.g., Brand New Pilot leads to 2023 model VRP)
❑ Drive multicultural to custom in-language landing pages
SEO
❑ Build inventory pages for 2023 Pilot
❑ Add New Photos & Videos of new model inventory to make it discoverable in Google My Business
❑ Ensure VDPs properly pull in vehicle info and highlight product enhancements
❑ Add Website Links to new model inventory page to help visibility on the SERPs
❑ Ensure VDPs lead with any campaign-focused features
❑ Confirm lead providers receive any relevant updates to lead specifications
Digital Advertising Best Practices
Dealer & Digital Ad Provider Display & Social
❑ Discuss Keyword Coverage & Account Structure from the HDS Certified ❑ Consider Facebook Automotive Inventory ads for MY23 Pilot
Dig Ad Provider Checklist with Dig Ad Provider ❑ Organic posts promoting MY23 Pilot
❑ Notify Dig Ad Provider of Pilot launch and ensure they received ❑ For dealers with large inventory, consider a ‘Clicks to Site’ ad promoting
appropriateMY23 Pilot content/creative from AdBuilder the model in stock and to visit for a test drive
❑ Supply list of consumers whose Pilot lease will end soon so Dig Ad ❑ Create Ad Sets within the Dynamic Automotive Inventory
Provider can target this audience
❑ Ensure Provider has multiple copy choices for A/B testing and optimization
Multicultural
❑ Brand content selected for use and distribution across media channels
(video, social (Facebook (Meta), TikTok, Instagram, etc.) ❑ Leverage Tier 3 Multicultural Dig Ad assets for Spanish Campaigns
(Available in AdBuilder)
❑ Build custom content to highlight top line features of the model, offers,
incentives, etc. ❑ Review top-performing ads in English that can perform well in Spanish
❑ Implement VIN Level Retargeting to reach Pilot shoppers who previously ❑ Use Google Translate tool for simple keywords
viewed Pilot inventory on your dealer website ❑ Double check Multicultural ad elements have been translated (including
text in visual assets)
Keywords & Paid Search ❑ Have provider leverage Google’s Spanish keyword list for MY23 Pilot
❑ Setup audiences searching for SUVs with verbiage of "all-new" or ❑ Serve ads to users who select Spanish in their user settings with language-
"new redesigned" specific targeting
❑ Include appealing verbiage that speaks to the Pilot’s new features &
capabilities
Conquest & SEO
❑ Implement New Keywords to cover all Google “ready to buy” iterations for
❑ ‘Why Buy Here’ messaging is up to date
MY23 Pilot
❑ Build out Vehicle Comparisons against competing off-brand models
❑ Build out a Campaign to promote the 2023 Pilot only
❑ Build out a 2023 Vehicle Review: Add sitelinks that point to the 2023
Video vehicle review
❑ Create Digital Videos on product features ❑ Promote on GMB through Google Posts
40.0%
❑ Communicate with your client
Jeep Grand
Cherokee
base about Pilot well in advance of
30.0% their vehicle need
Hyundai Palisade
20.0% ❑ If waitlisting prospective buyers,
Kia Telluride build a drip campaign to stay in
10.0% front of them with value-added
0.0% messages until product arrives
Toyota 4 Runner
Sources: HSE Sept 2022 YTD, IHS Markit Make Loyalty 12 month Rolling average April 2022—Disposal Methodology
MARKETING / PR
USE AVENIR NEXT LT PRO FOR HEADINGS
Marketing Objective
Utilize Pilot TrailSport’s true rugged capability
to change perception of Pilot capabilities and grow light truck volume
Key Objective
Increase familiarity & consideration for Pilot and achieve positive shifts in “Rugged” brand perceptions (Capable, Rugged, Adventurous)
Image Target
• Target buyer wants a sense of freedom and spontaneity – ability to go anywhere, anytime, like a mini adventure
• This buyer wants an SUV that’s spacious, with distinctive and rugged styling, plus is fun-to-drive with off-road capability
Strategy
• Continue Year of the Honda SUV messaging to demonstrate strength of light truck lineup
• Leverage Pilot TrailSport as the nameplate’s hero vehicle to communicate emotional appeal, exciting loyalists and bringing in conquests
USE AVENIR NEXT LT PRO FOR HEADINGS
Marketing Creative
“Act of Determination” General Market TV Spot
How did Honda engineers turn the 2023 Pilot TrailSport into the most
capable Honda SUV ever? In the new general market TV spot for Pilot
TrailSport, Honda shows that it took an act of determination to bring this
all-new SUV to life. Taking familiar cues from “Origin of Determination”
(brand campaign) and “Brand New Spark” (HR-V launch spot), viewers
zoom alongside the Pilot TrailSport as it summits sand dunes, fords
streams and crawls over slip-rocks.
Digital display & Social assets will also be available FPO images
USE AVENIR NEXT LT PRO FOR HEADINGS
Paid Media Support
Media Objectives:
• Amplify: Drive awareness of the all-new 23MY Pilot
• Align: Position Pilot in contextual environments to spotlight rugged image and
TrailSport
• Acquire: Reach light truck intenders by stemming defection and increasing
conquest from key competitors
Media Mix [National]:
• Linear video (sports/cable)* + Streaming*
• Digital*, Social*, Programmatic Demand Side Platform*
• Search*, Auto Endemic 3rd Party Auto
Highlights:
• High-impact takeovers surrounding Super Bowl and NHL All-Star-Weekend on
key sports properties
• Custom audio integration with Amazon for a branded Alexa experience
• Influencer adventure competition content
9/13 Update 11/7 Update 9/19 Sales Email 11/7 Reveal Email
Autos site will position Pilot as Honda’s most rugged and capable vehicle to date, emphasizing the off-road credentials of the TrailSport trim.
USE AVENIR NEXT LT PRO FOR HEADINGS
Digital Marketing
Sustainment 3-4 Targeted Emails /
Website Updates General Newsletters
Post-launch sustainment campaigns will help continue to drive shopping actions and lead to the Honda Autos site
USE AVENIR NEXT LT PRO FOR HEADINGS
Social Media
Rugged Teaser #1:
• Still including camo wrapped Pilot
• Social post date: 8/9
Walkaround Video:
• Social post date: 11/9
Launch Videos:
• Paid social media live date: 1/16
Reveal Stills
Continuing PR Theme: “Year of the Honda SUV”
o Door Lower Trims o Trailer Hitch o Cargo Net o Rear Bumper Applique
o Fender Flares • Harness o Cargo Cover o Door Edge Guards
o Black Emblem • Ball, Locking Pin o First Aid Kit o Door Edge Film
• Sport, H-Mark, AWD, Elite • HFA Adaptor o Running Board, Tube Style NEW o Door Handle Film
o Illuminated Door Sill • *Trailer Hitch Cover (Black/Silver) o Running Board, Premium o Door Sill Protection Film
o Side Logo Projector o Roof Rails o Cargo Barrier NEW o All Season Mats
o Black Front Grill Bar o Crossbars o Cargo Organizer o Cargo Tray
o Hood Decal • Bike Attachment, Upright
o Door Visors o Cargo Side Panel Protector
o 18” Matte Bronze HPD Wheels • Bike Attachment, Fork Mount
• Kayak Attachment
o Engine Block Heater o Seat Back Protectors
o 18” Matte Black HPD Wheels o Heated Steering Wheel o 1st , 2nd , 3rd Row Seat Cover
• SUP/Surfboard Attachment
o 20” Matte Bronze HPD Wheels o Wheel Locks
• Ski/Snowboard Attachment
o 20” Matte Black HPD Wheels • Roof Box, Short o Splash Guards
o 20” Machined Premium Wheel • Roof Box, Mid o Body Side Moldings
o Black Wheel Lugs • Roof Basket
o Valve Stem Caps (Black/Chrome) o Tailgate Tent
Fender
Flares Gloss Black Black
Emblems Front Grill
Bar
18in HPD
Matte Bronze
HPD Alloy
Wheel
20in Machined
Premium Alloy
Premium Style Wheel
Door Lower Trims Running Boards
Rugged Tube Style
Running Boards
* Separate HFA Sensor needed for upper trim. Must install with the Hitch Panel
New Rock-Rail-Slider style for a
more rugged appearance and
functionality.
Cargo
Barrier
Seat Back
Protectors
Door Door
Edge Edge Cargo Side
Guards Film All Season Mats Panel Protector
Cargo Tray
Black
Emblems-Rear HPD, Gloss Door Lower Skid Accent
Side Decal, Silver, HPD
Black Emblems-Rear HPD, Gloss Black
Wheel Lug Nuts Set, Black
Side Decal, Silver, HPD Side Decal, Silver, HPD
18-in Matte Black Alloy Wheels-
Hood Decal, Silver, HPD 20-in Matte Black Alloy Wheels-HPD
HPD
Wheel Center Caps, HPD
Package TPMS Assembly
Fender Flares
Fender Flares
Bronze
Cargo Net
Function Package Cargo Cover
First-Aid Kit