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Dentine Hypersensitivity - Guidelines For The Management of A Common Oral Health Problem
Dentine Hypersensitivity - Guidelines For The Management of A Common Oral Health Problem
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All content following this page was uploaded by David Gillam on 10 March 2016.
Authors:
David G Gillam BA, BDS, MSc, DDS, FRSPH, FHEA, Clinical Lecturer in Restorative Dentistry,
Centre for Adult Oral Health, Institute of Dentistry, Queen Mary's School of Medicine &
Dentistry, London, UK
David C Attrill BDS, PhD, FDS RCS, FDS RCS(Rest Dent), FHEA, Senior Lecturer and Hon.
Paul Brunton PhD, MSc, BChD, FDSRCS(Edin), Professor of Restorative Dentistry, University of
Leeds.
Helen Whelton PhD, BDS, MDPH, FFD, FFPH, Director, Oral Health Services Research Centre,
Professor of Dental Public Health and Preventive Dentistry, Dental School and Hospital,
David Bartlett BDS, PhD, FDS (restorative) MRD, Head of prosthodontics at Kings College
the UK and Ireland despite making some dental treatments more stressful than necessary and having a
negative impact on the patients’ quality of life. This article is designed to build dental professionals’
confidence and remove any confusion regarding the diagnosis, prevention & treatment of sensitive
teeth caused by dentine hypersensitivity in those patients known to be at risk. There is a need for
simple guidelines, which can be readily applied in general practice. However it is also obvious that one
strategy cannot suit all patients. This review describes a DHS management scheme for dental
professionals that is linked to management strategies targeted at three different groups of patient.
These patient groups are 1) patients with gingival recession, 2) treatment patients with tooth wear
lesions and 3) patients with periodontal disease & those receiving periodontal treatment .
The authors also acknowledge the role of industry as well as dental professionals in a continuing role in
educating the public on the topic of sensitive teeth. It is therefore important that educational activities
and materials for both dental professionals and consumers use common terminology in order to reduce
Clinical Relevance: This review article provides practical, evidence-based guidance on the management
of dentine hypersensitivity for dental professionals covering diagnosis, prevention and treatment.
Sensitivity associated with gingival recession, tooth wear and periodontal disease & periodontal
Objective Statement: The reader should understand that the active management of sensitive teeth can
reduce stress and in some cases improve patients’ quality of life. Such management requires a diagnosis
Dentine hypersensitivity (DHS) is an oral health problem for 10-20% of adults that can affect
their life style and quality of life (Bekes et al. 2009, Bioko et al 2010.). Recent research in the
USA (Cunha-Cruz et al 2011) has confirmed earlier research by Gillam et al (2002) that DHS is
still inconsistently managed in many dental surgeries possibly because of a lack of confidence to
manage the condition effectively. It is therefore important to recognize that new technologies
(Garcia-Godoy 2009, Cummins 2009 a&b, Greenspan 2010), may offer simple and effective
relief for DHS thereby reducing stress for both patient and dental professional.
A group of 8 Experts from different dental backgrounds were assembled to form the UK and
Ireland Dentine Hypersensitivity Expert Forum. Their primary aim was to recommend simple,
evidence-based guidelines for the active management of DHS taking account of the need for a
differential diagnosis of DHS, its prevention (both lesion localisation & initiation) and its
treatment.
This article summarises the outcome of the Expert Forum discussions on the diagnosis,
prevention and treatment of dentine hypersensitivity. The Forum Experts recognised that no
single management strategy would be suitable for all patients. Thus management strategies for
specific groups of patients have been developed from the discussions of the Forum Group.
These patient groups include patients with patients with gingival recession, patients with tooth
wear lesions and finally periodontal diseases and those receiving periodontal treatments. It is
important to recognize that some other dental treatments, such as crown preparation
(Brännström 1996) and whitening procedures (Jorgensen & Carroll 2002, Hewlett 2007), can
cause sensitivity and that this needs to addressed when providing treatment. However the
Dentine hypersensitivity has been defined as a short sharp pain arising from exposed dentine in
response to stimuli typically thermal, evaporative, tactile, osmotic or chemical and which
cannot be ascribed to any other dental defect or disease (Canadian Advisory Board on Dentin
EPIDEMIOLOGY
from as little 4% to as high as 57% (Cummins 2009a). This wide range is thought to be because
of differences in the population, the setting and the clinical methodology employed to assess
DHS and also variations in patient perception. Canines and first premolars are most frequently
affected, followed by incisors and second premolars with molars being least affected (Addy
2002). The sites of those teeth most commonly affected are the buccal cervical regions. In
1987 Orchardson and Collins reported that in 90% of cases the hypersensitive area was at the
cervical margin. However occlusal/buccal sites are now becoming more frequently affected in
young adults probably due to the combination of erosive and abrasive tooth wear (Jaeggi and
Lussi 2006). DHS can present at any age, but the majority of individuals range from 20-50 years
with a peak in prevalence in the age range 30-39 years (Cummins 2009a).
Dentine may become exposed through either gingival recession or enamel loss. Experts have
concluded that gingival recession, rather than cervical enamel loss, is the key pre-disposing
factor for exposing the dentine surface. However once the dentine has been exposed it is
Board on Dentin Hypersensitive Teeth 2003). However, it is also clear that some dental
RELEVANCE
DHS is a painful experience that for the majority of sufferers generates a very unpleasant
feeling causing them to adapt and often modify their life style. For example, patients may start
guarding the sensitive tooth with the tongue or drinking in the opposite side of the mouth or
even avoiding ice cold food and drinks completely. However for some people, DHS can be so
disturbing that it affects their quality of life (Bekes 2009, Bioko 2010). Additionally it has been
reported that localised DHS can lead to sensitive areas being avoided during toothbrushing,
which in turn can increase the risk of periodontal diseases and sequelae.(See Aetiology below)
DHS may also be provoked by some routine dental procedures such as scaling and polishing,
thereby making a regular dental visit unpleasant and painful for the patient. This discomfort
may therefore add anxiety to an already stressful experience. Preventive treatment for DHS
before carrying out any potentially painful, stress-provoking dental procedure is recommended
in such cases as it creates a calmer environment in subsequent treatment visits for both the
patient and the professional. In more severe cases, it may be more appropriate to complete the
AETIOLOGY
Currently the most widely accepted theory to explain the aetiology of the pain sensation caused
by DHS is the Hydrodynamic Theory advanced by Brannström & Astrom (1972). According to
the hydrodynamic theory, DHS occurs when an external stimulus contacts exposed dentine and
resultant pressure change across the dentine activates intra-dental nerve fibres to cause
immediate pain. DHS is similar to any other condition involving subjective experiences such as
pain in that there is a difference in reported hypersensitivity of patients displaying the same
exposure to aetiologic factors. Thus the clinical observations are not necessarily correlated
with the degree of sensitivity reported by the patient. Such an apparent mismatch between the
clinical condition and the extent of discomfort experienced by the patient complicates the
management of dentine hypersensitivity. This disparity may also raise the question “Why do
some patients who have exposed roots suffer from dentine hypersensitivity yet others with
The weight of evidence suggests that this may occur not only because of the subjective nature
of pain, but also because of the natural process of tubule occlusion. Blocking of the dentine
tubule can occur over extended time periods as a result of precipitation of calcium phosphate
complexes triggered by proteins in saliva (Cummins 2009a). For a number of years it has been
known that both calcium and phosphate ions in saliva can remineralise tooth defects, such as
early carious lesions. Research into the mechanism of natural desensitisation suggests that
calcium and phosphate ions, associated with salivary glycoproteins, can also facilitate tubule
The role of plaque in the aetiology of DHS is controversial (Addy 2005). Some investigators
(Addy 2000, Gillam & Orchardson 2006) report that plaque is not an significant factor in DHS.
However other investigators (Dababneh, Khouri & Addy 1999) proposed that plaque played an
important role possibly due to the production of acids, which may affect the patency of the
importance of plaque as a factor in DHS depends upon the patient type. For example, it is
recognised that DHS is generally associated with good oral hygiene practices in periodontally
healthy patients (Gillam & Orchardson 2006). Regardless of whether plaque is a significant
cause of lesion initiation, the importance of good plaque control is beyond dispute. However
there is also the possibility that a patient’s oral dental hygiene may be affected by the
discomfort arising from DHS and this may in turn increase the risk for both caries and
periodontal diseases. There is therefore a compelling clinical reason for dental professionals to
not only recognise, assess and manage DHS but to address a patient’s comfort and quality of
From the literature it is evident that a number of different therapeutic approaches have been
used for the treatment dentine hypersensitivity. Currently these therapeutic approaches
include:
Monitoring is essential in any management strategy and this may be the most important
component of the management strategy when implemented in dental practices. The Expert
Forum considered a number of published management paradigms including Schuurs et al. 1995,
Addy & Urquhart 2001, Gillam et al. 2002, Drisko 2002, Orchardson & Gillam 2006, Drisko 2007,
West 2007, Porto et al. 2009. It was decided that while there was considerable merit in terms of
content there was a need for a simplified management scheme , which should be easier to
Forum proposed a simplified management scheme (Figure 1). This scheme is elaborated in the
Screening
(2003) all dentate patients should be actively screened for dentine hypersensitivity by dental
professionals at both the initial and subsequent check-ups (dental examinations), because DHS
is frequently unreported by the patient. A simple but effective strategy is to ask patients
whether they have or have had any problems with sensitive teeth (discomfort) recently or since
their last visit. This simple strategy should “capture” the vast majority of dentine
hypersensitivity sufferers, thus enabling the dental professional to manage the problem more
thoroughly.
History
Once the dental professional has identified that the patient has a problem with sensitive teeth,
it is essential to let the patient use his/her own words to describe both the symptoms and
stimuli that trigger pain. At this stage, dental professionals should avoid putting words in the
patient’s mouths (leading the patient to a diagnosis). Once the pain characteristics have been
described by the patient, the dental professional can then use ‘closed questions’ in order to
confirm the diagnosis for example “Does the pain persist when you drink cold drinks?” or “Does
the pain linger once you have stopped drinking your drink?”
It is important therefore to obtain and record the patient’s dental and medical history. It is also
advisable to check for any history of an excessive intake of acid food and drink (e.g. citrus juices
gastric reflux and eating disorders prior to considering a management strategy. This is because
acid erosion can lead to both exposure of dentine (lesion localisation) and removal of the smear
Clinical Examination
The clinical examination should ideally include an assessment to identify all sensitive teeth.
This examination could involve triggers such as thermal and evaporative stimuli (e.g. a short
blast of cold air from the 3-in-1 syringe) or mechanical/tactile stimuli (e.g. running a sharp
explorer over the area of exposed dentine). The application of a controlled stimulus would be
expected to result in a short sharp pain that generally lasts just for the duration of the stimulus.
However pain/discomfort may sometimes continue for a short time post stimulation
particularly if the patient has severe dentine hypersensitivity. This assessment can also be used
to assess the severity of the patient’s DHS (see later section on Assessment of DHS Severity).
Differential Diagnosis
DHS can only be diagnosed by exclusion of other potential causes for the patient’s sensitivity.
Hence the information provided by the screening questions, patient history and clinical
examination is essential in order to exclude dental diseases and dental defects such as: dental
caries, pulpitis, cracked tooth syndrome, fractured restorations, gingival inflammation, chipped
Other pain symptoms, such as dull and throbbing pain, pain that persists after the stimulus has
been removed, pain that may keep the patient awake at night, the need for pain relief
(medication), pain irradiating from other sites in the mouth (referred pain), pain occurring at
warrant further investigation (for example pulp vitality (sensibility) testing, diagnostic
radiographs etc.).
Once the dental professional has excluded other potential causes of pain symptoms typically
associated with DHS, a more definitive diagnosis of DHS can be reached. This will enable the
It is advisable to record the severity of DHS even though such measurements are notoriously
problematic due the subjective nature of pain. Assessments provide the dental professional
with a way of monitoring the effectiveness of any management plan. They also have the added
advantage of increasing the involvement of the patient in the management of their condition.
Since all assessment methods are likely to cause pain or discomfort, only one measure should
usually be used (for example, an air blast from a triple syringe). If, however the patient’s DHS is
seriously impacting a patient’s Quality of Life, then multiple assessments may be justifiable
In general, the use of a well-controlled stimulus should help obtain a more reproducible
assessment. Whatever approach for monitoring sensitivity is used, this should be addressed
from the patient’s perspective. Such an approach could be as simple as asking the patients,
whether they think that the pain/discomfort has “diminished”, “stayed the same” or “increased
since the last visit”. This can then be broadened to encompass questions aimed at whether any
improvements have allowed them to discontinue any of their avoidance strategies. More
Treatment planning
As DHS is not a disease per se, but rather a symptom of one or more underlying causes, it is
essential that all possible conditions potentially mimicking the symptoms of DHS should be
identified and eliminated prior to deciding upon a management strategy. The management of
DHS should identify and aim to eliminate any underlying and predisposing factors, which could
lead to lesion localization (exposure of dentine) and/or to lesion initiation (opening of tubules).
By identifying and treating the underlying causes, it should be possible to reduce both the
In the following sections, the most common predisposing factors have been reviewed and
Overzealous tooth brushing and improper tooth brushing techniques have been associated with
gingival damage and loss of gingival tissue through mechanical trauma. Once gingival recession
occurs, the cementum covering the dentine surface can be removed easily thereby exposing
A treatment strategy for patients where mechanical trauma is primarily responsible for the
gingival recession is summarised in Figure 2 based on the DHS Management Scheme (Fig. 1).
evidence of periodontitis.
Initiate the patient’s education by showing him/her the sites with gingival recession and check
what type of toothbrush (soft, medium, hard texture) the patient normally uses. If possible,
assess the patient’s toothbrushing technique to see if this is likely to be responsible for the
gingival recession or whether there are anatomical features, such as prominent canines or
premolars or thin tissue types, which predispose the patient to gingival trauma. An indication
of whether manual or powered toothbrushing techniques should be made and also the role of
Explain the cause of sensitive teeth and check that the patient understands what can trigger
episodes of DHS. In particular, explain that frequent consumption of acidic food and/or drink
may remove the protective smear layer and hence cause teeth to become more sensitive.
The use of a professional desensitising treatment to provide instant relief for any sensitive site
is recommended, as this may not only reduce the stress associated with the dental check-up
but can also improve overall patient satisfaction. Check the patient’s periodontal health, if this
has not been previously been checked and then work with the patient to agree an effective oral
hygiene regimen. Keep in mind that this group of patients usually exhibit a good standard of
plaque control. However it may be useful to point out to the patient that good brushing
technique rather than use of excessive force is critical to good plaque control. It is often useful
to demonstrate the ideal brushing force (pressure) required. Finally record the essential details
on the patient’s records and check at follow up appointments about DHS & compliance with the
Toothwear refers to loss of tooth substance caused by abrasion, attrition, erosion and possibly
abfraction. In recent years, investigators have suggested that acid erosion combined with
either abrasion or attrition can significantly accelerate toothwear. Detailed in vitro and in situ
studies have demonstrated that the mechanical process of brushing with a toothbrush alone
has no measurable effect on enamel, and that tooth brushing with toothpaste contributes little,
if anything, to the loss of enamel over a lifetime of use. However studies have demonstrated
that acidic foods and drinks can soften enamel leading to significant tooth wear, particularly
when combined with mechanical cleaning (Addy 2005). Ultimately toothwear can lead to
exposure of dentine, thus patients showing evidence of erosion/abrasion are at risk of suffering
The outline treatment strategy of DHS for patients with toothwear lesions is shown in Figure 3
following directly from the DHS Management Scheme (Fig. 1). Patient education plays a critical
part of the management strategy for this group of patients as it is essential to prevent or at
least reduce the rate of toothwear and hence lesion localization. The probable cause of the
toothwear should be explained to the patient as well as the location of any toothwear lesions.
The management strategy should involve pre-emptive treatment with a high fluoride
professional product (e.g. varnish) to remineralise any softened enamel & dentine. However
this alone is unlikely to be effective, so instruction should be given to slow or prevent any
subsequent future toothwear. Clearly the measures to prevent further toothwear depend
upon its probable cause. The main sources of acids are dietary (the frequency of consumption
Where the patient’s diet is the probable cause, then the patient should be encouraged to
reduce the frequency of consumption of acidic foods and drinks. In some cases it may also be
advisable to change toothbrushing practice (e.g. brushing before rather than after meals [Addy
2005]). The adjunctive use of a clinically proven desensitising mouthwash between twice daily
toothbrushing may be recommended for patients, who report excessive tooth brushing
frequency. Patients should also be advised to seek medical advice, where the primary cause of
Periodontal disease results in tissue damage, loss of gingival tissue and alveolar bone through
biological breakdown processes and can cause gingival recession. Gingival recession is also a
common side effect of periodontal treatment. Once gingival recession occurs, the cementum
covering the exposed dentine surface may be easily removed by either physical and/or
chemical forces, thereby exposing the underlying dentine tubules and increasing the risk of
DHS.
Patients suffering from DHS as a result of periodontal disease or its treatment should receive a
multi-phase treatment and prevention plan that addresses both periodontal health and DHS.
Patient education is of paramount importance and should cover at least the points shown in
Figure 4. It is vital that the patient understands the absolutely critical role played by at home
oral hygiene as well as the need to reduce periodontal risk factors by maintaining good control
of systemic disease conditions such as diabetes and the need for smoking cessation.
what treatment, usually non-surgical, is required. Where appropriate, the possibility that the
patient and consent obtained. The re-evaluation after the initial therapy phase should indicate
whether there is a need to plan for a corrective phase based on the expected outcome of
periodontal treatment (Lindhe et al. 2008). The corrective phase would typically involve the
use of surgical periodontal therapy. Again consideration should again be given to relief of any
Any DHS associated with exposed dentine or periodontal treatment should be managed by
using a chair-side desensitising product applied by the dental professional. The application of
desensitising products, such as polishing pastes, prior to, during and after treatment, can be
recommended particularly for patients with a previous history of discomfort during such
treatments. Such pre-emptive desensitisation can improve patient satisfaction by making it less
uncomfortable and stressful. It may also help remove a potential barrier to the patient
Experience has shown that an evolutionary approach to improving oral hygiene is more likely to
After a careful review of the published literature, the DHS Expert Forum concluded that dentine
despite its potential to negatively impact on a patients’ quality of life. The DHS Forum
members therefore wish to encourage the active management of dentine hypersensitivity in ‘at
risk’ patients. The DHS Expert Forum recognised the need to promote simple guidelines that
can be readily applied in general practice, but also agreed that a one strategy approach would
not suit all patients. This article describes a DHS Management scheme for dental professionals
covering diagnosis, prevention and treatment that is linked to management strategies targeted
at three groups of patient. These patients groups include a) patients with gingival recession
caused by mechanical trauma b) patients with tooth wear lesions & c) patients with periodontal
The DHS Expert Forum acknowledge the role of industry as well as dental professionals in a continuing
role in educating the public on the topic of sensitive teeth. It is therefore important that any
educational activities and materials use common terminology for both dental professionals and
Membership: David Atrill (University of Birmingham), David Bartlett (Kings College, London),
Paul Brunton (University of Leeds), David Gillam (Queen Mary, University of London) , Mabel
Slater (Consultant), Peter Strand (Private Practitioner and lecturer at Kings College Dental
Institute, London), Helen Whelton (University College Cork) & Richard Chesters (Consultant).
The DHS Expert Forum would also like to recognise the financial support provided by Colgate-
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SCREENING
Any symptoms of DHS or tooth
sensitivity following last dental No
treatment? Ask patient to describe NO TREATMENT REQUIRED
his/her pain & any associated
triggers
CLINICAL EXAMINATION
Yes Examine dentition to exclude other causes such as:
∙ Cracked tooth syndrome ∙ Post-restorative sensitivity
CASE HISTORY ∙ Fractured restorations ∙ Marginal leakage
∙ Chipped teeth ∙ Pulpitis
History of patient's complaint
∙ Dental caries ∙ Palatogingival grooves
Review patient’s dental & medical ∙ Gingival inflammation
history. Use either evaporative or tactile stimuli to identify sensitive
areas. Record severity of DHS at sites following application
of stimulus or overall sensitivity.
Yes No
DIAGNOSIS
Primary underlying cause of dentine exposure leading to
DHS identified as mechanical. (
Patients exhibit good standard of plaque control
PATIENT EDUCATION
Show patient the affected site(s)
FOLLOW-UP
Explain probable cause for recesssion.
Regular assessment of patient’s oral
Explain factors triggering sensitive teeth episodes
hygiene regimen including brushing
Encourage patients to modify their oral hygiene regimen
frequency and force
in order to reduce damage to gingivae
Assess severity & frequency of DHS
Reduce excessive consumption of acid foods and drinks .
AT HOME
ORAL HYGIENE ROUTINE
Brushing with a desensitising
toothpaste & an appropriate
MANAGEMENT toothbrush twice daily.
In-surgery desensitising treatment to provide instant
pain relief. Use of a clinically proven
Check patient’s periodontal health. desensitising mouthwash between
twice daily brushing may be
recommended if necessary to reduce
the risk of further gingival tissue
trauma due to over-zealous tooth
brushing.
DIAGNOSIS
Tooth wear 1° cause of dentine exposure & subsequent
DHS.
Identify cause of tooth wear (enamel loss) & record
severity of lesions, if possible, using a recognised index*.
PATIENT EDUCATION
• Show patient the site(s) and explain probable cause of FOLLOW-UP
the toothwear lesion(s) Regular assessment of toothwear and
• Recommend an oral hygiene regimen to minimise risk of review potential causes for enamel
further toothwear. loss
• Where appropriate recommend reducing frequency of Assess severity & frequency of DHS
consumption of acidic food & drink.
AT HOME
ORAL HYGIENE ROUTINE
MANAGEMENT Brushing with a desensitising
Provide high fluoride remineralising treatment toothpaste & an appropriate
Provide professional desensitising treatment to relieve toothbrush twice daily
DHS Recommend use of a clinically proven
• Encourage patient to seek advice from medical densensitising mouthwash between
practitioner, if tooth wear caused by working twice daily toothbrushing in order to
environment or reflux/excesssive vomiting help reduce the risk of toothwear
caused by excessive brushing.
* For example: Basic Erosive Wear Examination (Bartlett et al. 2008) or Smith & Knight (1984)
DIAGNOSIS
Periodontal disease or periodontal treatment primary
cause of exposure of dentine & hence DHS.
PATIENT EDUCATION
Reinforce need for good oral hygiene
Show patient the site(s) affected by periodontal disease
and explain probable cause of the exposed dentine
Guide patient to improve at home oral hygiene
regimen.
Instruction on ways of reducing periodontal risk factors.
MANAGEMENT
INITIAL PHASE
Non-surgical periodontal procedure(s).
DHS Treatment
RE-EVALUATION
Follow-up assessment on periodontal status and AT HOME
dentine hypersensitivity ORAL HYGIENE ROUTINE
Regular brushing with an antibacterial
CORRECTIVE PHASE toothpaste to aid plaque control.
Surgical periodontal procedure(s) Use of clinically proven desensitising
• DHS Treatment mouthrinse twice daily for dentine
hypersensitivity control.
Short period, the use of a 0.2%
chlorhexidine solution for plaque control
FOLLOW UP MANAGEMENT
MAINTENANCE PHASE
Supportive periodontal therapy
Ongoing monitoring of periodontal health
Dentine Hypersensitivity treatment
Oral Hygiene advice