Verdantix Green Quadrant IoT Platforms For Smart Buildings 2019

VERDANTIX.
COM
Green Quadrant IoT Platforms For

Smart Buildings 2019
NOVEMBER 2019
BY DENNIS CALLAGHAN
W I T H R O D O L P H E D ’A R J U Z O N
SMART BUILDINGS
Green Quadrant IoT Platforms For Smart Buildings 2019
The IoT is set to bring a new dimension to how facilities are managed, controlled and optimised. This report
provides a detailed fact-based comparison of the 13 most prominent IoT platforms for smart buildings available
on the market today. Based on the proprietary Verdantix Green Quadrant methodology, the analysis is based
on two-hour live product demonstrations and vendor responses to a 108-point questionnaire. To understand
customer needs, Verdantix conducted in-depth interviews with 10 software buyers at organizations that occupy
mid-to-large real estate portfolios and analysed the data from a survey of 304 real estate and facilities
management decision-makers. This market is clearly at an early stage, with high levels of customer interest, but
there are an equal number of questions on how to drive value from these solutions in practice. Our analysis
concludes that seven vendors have taken an early lead in this market as they demonstrated an excellent breadth
of functionality and good market momentum. The analysis also reveals that six other vendors offer strong
propositions in asset and facilities management, energy management and space and workplace management.
TA B L E O F C O N T E N T S
The State Of The Market For IoT Platforms For Smart Buildings ...................................................................................... 4
The IoT For Buildings and Facilities Remains A Very Nascent Space
Platform Expansion And Non-Traditional Competitors Will Shape The Future Of IoT In Buildings
Firms Are Just At The Start Of The Journey With IoT Platforms ....................................................................................... 7
Occupant Wellbeing, Cost Reduction And Space Utilization Will Drive Real Estate Strategies For The Next Year
IoT Platform Adoption In Real Estate And Complex Facilities Has Been Limited So Far
Data Management, Cost and Complexity Are Firms’ Biggest Challenges
IoT Footprints In Buildings Will Expand In The Next 24 Months
Boosting ROI While Protecting Privacy Will Shape The Business Case For Building IoT
Green Quadrant IoT Platforms For Smart Buildings 2019 ................................................................................................... 13

Green Quadrant Methodology
Inclusion Criteria For The IoT Platform For Smart Buildings Benchmark
Evaluation Criteria For IoT Platforms For Smart Building Providers
Accruent Brings Asset Management Heritage And Expertise To IoT
UTC Looks To Leverage EcoEnergy Insights’ Momentum In Retail For Broader Market
Envizi Expands From Energy Management To IoT Platform For Resource Optimization
Eutech’s iviva Puts Data Integration At The Centre Of IoT For Smart Buildings
Facilities Management IoT Startup Facilio Builds Momentum And Looks To Expand
GE Current’s IoT Approach Extends Smart Lighting To Energy Management
Johnson Controls Translates Buildings Expertise Into Recent But Compelling Entry To Building IoT Market
KGS Buildings Leverages The IoT For Asset FDD With Clockworks Product
Schneider Electric Expands Beyond Energy Management Into Building IoT Platform Play
GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

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Siemens Brings Together Homegrown And Acquired Products For Ambitious Smart Buildings Vision
Spacewell Focuses IoT Efforts On Space And Comfort Management
Switch Automation Digitizes Facilities Management Through The IoT
ThoughtWire Reaps Benefits Of Focus On Healthcare
TA B L E O F F I G U R E S
Figure 1. Market Trends Shaping Real Estate Strategies Over The Next Three Years ....................................................... 8
Figure 2. Deployment Of IoT In Facilities Management Across Nine Usage Scenarios ................................................... 8
Figure 3. Software Investment Plans By Type Of Software ........................................................................................................ 10
Figure 4. Top Reasons For Implementing IoT Solutions ............................................................................................................. 12
Figure 5. Suppliers And Software Assessed ..................................................................................................................................... 16
Figure 6-1. Capabilities Criteria For IoT Platforms For Smart Buildings ............................................................................... 17
Figure 6-2. Capabilities Criteria For IoT Platforms For Smart Buildings ............................................................................... 18
Figure 7. Momentum Criteria For IoT Platforms For Smart Buildings ................................................................................... 19
Figure 8-1. Vendor Capabilities Scores ............................................................................................................................................. 20
Figure 8-2. Vendor Capabilities Scores ............................................................................................................................................. 21
Figure 9. Vendor Momentum Scores ................................................................................................................................................. 22
Figure 10. Green Quadrant IoT Platforms For Smart Buildings 2019 .................................................................................... 23
O R G A N I Z AT I O N S M E N T I O N E D
Accruent, Acuity Brands, AEG, Aldar Properties, Altair SmartWorks, Amazon, American Industrial Partners,
Amgen, AMP Capital, Arcapita, Ascendas, Autodesk, Automated Logic, Axonize, Bank of America, BCA Academy,
Bee’ah, Bentley Systems, CaroMont Regional Medical Center, Carrier, Chubb, Colliers International, Comfy,
Commonwealth Bank, Corrigo, CrowdComfort, Cummins, Cushman & Wakefield, Daintree Networks, Delta
Controls, Dubai Airport Freezone Authority, Dubai Electricity & Water Authority, Dubai Festival City, Dubai
Silicon Oasis, EasyIO, EcoAct, EcoEnergy Insights, ENGIE, Enlighted, Envizi, Eutech Group, Facilio, FacilityConneX,
Farrer Park Hospital, Fortive, Fract, FreshDirect, Gallagher Security, GE, GE Current, General Motors, Georgia
Institute of Technology, GPT Group, Hamilton Health Sciences, Hartsfield International Airport, Harvard
University, HCA Healthcare, Hewlett Packard Enterprise, Hilton, Honeywell, IBM, ICONICS, IFC, Infosys,
International Towers Sydney, Investec, iOFFICE, iviva by Eutech, Jelmoli, Johnson Controls, Kaiser Permanente,
KGS Buildings, Kidde, Lawrence Berkeley National Laboratory, Manulife, Mappedin, Marriott International,
Massachusetts Institute of Technology, Mercedes-Benz Stadium, Microsoft, Mirvac, Moorfields Eye Hospital,
Msheireb Properties, National Australia Bank, National Grid New York, Nemetschek Group, Nemours Children’s
Hospital, NORESCO, Oxford Properties, Planon, PTC, Royal Bank of Scotland, Sainsbury’s, Salesforce, The
Scarborough Hospital, Schneider Electric, Sello, Serraview, Siemens, Signify, Spacewell, Switch Automation,
Teem, Telit Communications, Tesco, Thames Water, ThoughtWire, Trader Joe’s, Tyco, Uber, United
Supermarkets, United Technologies, University of Arizona, University of Iowa, University of Minnesota, US
Department of Energy, Vixxo, WaterGroup, Wattwatchers, Westpac, Wipro.

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The State Of The Market For IoT Platforms For Smart Buildings
The idea of the Internet of Things (IoT) is straightforward; with every device, sensor, meter, and piece of
equipment able to natively connect to a network and exchange data there will be opportunities to understand,
model, manage and control every one of these devices in an optimal manner. The idea is being applied to all
types of assets such as factory lines, facilities, energy grids, data centres and even as far as pricing for car
insurance.
IoT for Smart Buildings is about collecting, integrating and analysing data, from sensors, energy meters, from
building management systems, and directly from HVAC or transportation equipment, to make better decisions
on managing building operations. But it is also about acting on that data and controlling building systems, such
as changing the temperature setpoint or turning down the lighting in areas of the building that are not in use to
save energy. Critically, the smart building agenda touches on every stakeholder in the building: landlords and
asset managers, building operators, real estate and facilities management teams and building occupiers.
This is our inaugural Verdantix Green Quadrant report for IoT Platforms for Smart Buildings. Facilities directors
and real estate directors are the main buyers and managers of these platforms, though other commercial real
estate professionals, asset managers, energy managers, building engineers, FM service providers and building
occupants may often interact with them. This report provides those individuals responsible for selecting,
implementing and getting value from IoT Platforms for Smart Buildings with a detailed benchmark of the 13
most prominent solutions available on the market. Their questions include:
• Which IoT Platforms for Smart Buildings will meet the requirements of my organization?
• Which IoT Platforms for Smart Buildings are leading the market?
• How does my existing building IoT platform implementation compare to other products available
on the market?
• How can I benchmark the functionality and depth of experience of building IoT providers and
assess the ability of these providers to deliver value?
• How should I prioritize my building IoT software investments?
To answer these questions, Verdantix analysed 13 software solutions using a 108-point questionnaire and
conducted two-hour live software demonstrations. We also analysed results from our global survey of 304 real
estate and facilities management executives, and interviewed a panel of 10 buyers of building software
solutions to understand their experiences and requirements and gather feedback on the solutions in the market.
The resulting analysis is based on the proprietary Verdantix Green Quadrant methodology, designed to provide
an evidence-based objective assessment of suppliers providing comparable products and services.
The IoT For Buildings And Facilities Remains A Very Nascent Space
Our analysis shows that these are very early days for IoT platforms in buildings. Customer deployments remain
limited or aspirational. Vendor traction is often uneven and concentrated in certain areas, with many products
still on the roadmap. The current state of the market is characterized by:
• Fragmentation across the broad ecosystem.

There is no shortage of IoT sensors, devices, software and services. But the overall space is very

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fragmented. Building an IoT platform means customers have to work with a multitude of vendors for
sensors, meters, network gateways and software (platforms and applications), plus implementation and
integration services to make it all work together. Customers have had to start with smaller, more
manageable projects to get early wins, such as in energy management.
• Relatively few IoT platform vendors with comprehensive products.

Real estate and facilities management tools abound in this market and have for some time, but the IoT
platform is a relatively new concept in real estate. Just 13 vendors participated in this inaugural study of
the IoT for Smart Buildings Platforms market. They are a mix of integrated suite vendors who cover nearly
all the application categories we are tracking in this space and vendors who provide a more targeted set
of applications.
• Platform vendors that leverage very different heritages and follow different strategies.
The vendors covered in this report have come to the IoT platform world from different heritages,
including energy management, asset and maintenance management, smart lighting, space and
workplace management and building management systems (BMS). They tend to sell to different
functional teams in an organization, in different geographies and in many cases to different verticals. This
report covers only those platform vendors with an application heritage. It doesn’t cover IoT infrastructure,
networking and integration platforms. Specifically, vendors providing an IoT platform only, without
applications, such as Axonize, PTC and Telit, were not included in this benchmark.
• Customers with a clear end goal but juggling different deployment options and not yet funding
large programmes.
Customers are looking for the holy grail: a “single pane of glass” view of their building data to generate
money-saving insights and ways to boost their employees’ productivity. But there are many different
ways to get to the same insights, so customers must navigate a bewildering path of options. Many are
starting small—energy management and meeting room management are the two most popular
choices—with plans to expand into broader platforms.
• Many potential use cases and benefits that need to be further proven.
At the end of the day, IoT platforms are about collecting, managing, integrating and analysing data, and
then acting on that analysis by interfacing with controls systems, like BMS. This analysis can help firms
save on energy costs by turning down the heat, air-conditioning or lighting in unoccupied areas. It can
simplify operations by monitoring how assets are performing. It can make employees more productive by
ensuring optimal temperature, humidity and air quality levels of their workspaces or making it easier for
them to book conference rooms and building services. It can make buildings more secure by detecting
unauthorized entries via door sensors and integrating security camera footage. It can make buildings
cleaner by directing janitors to high-traffic areas and restrooms at regular intervals. It can promote
optimal consolidation of office space and hot-desking in a working world where project work and
telecommuting have become more common. The challenge is working out which of these to prioritize.
• Competing visions for how to commercialize IoT platforms.

While this report focuses on IoT application platforms, IoT is also about hardware, communications
networks and gateways, integration, and planning and implementation services. Customers will end up
dealing with several different technology providers to build their IoT platforms and will soon find that
IoT, like so many other technology concepts, is a journey, not a destination.

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Platform Expansion And Non-Traditional Competitors Will Shape The Future
Of IoT In Buildings
As mentioned above, vendors in this space come from different heritages, including energy management,
facilities and maintenance management, building engineering, smart lighting, and space and workplace
management. It makes for a fragmented market, with multiple entry points for customers. In the future, the
market for IoT platforms for buildings will be shaped by:
• Platform expansion as vendors expand into adjacent areas via development or acquisition.
With a mix of suite vendors and point solution developers, platform expansion is a given. Many vendors
profiled in this report already have plans to add to their offerings on their technology roadmaps.
Acquisitions of specialty vendors by larger firms are also likely, either to gain technology or vertical
market expertise.
• Emergence of Salesforce.com and other new players consolidating data from point solutions.
IoT platforms certainly won’t be limited to vendors in this report. One customer we spoke with considers
Salesforce.com their IoT platform, with different point solutions feeding buildings data into it for analysis
and reporting. Customers, always conscious of limiting costs and delivering quick return on investment,
will look to leverage what they already have in place wherever possible.
• Growing attempts to address security and privacy concerns.

The more prevalent IoT becomes in buildings, the more security vulnerabilities will become a concern for
building operators and managers. Vendors will have to respond with better security to prevent hackers
from gaining control of building systems or circumventing existing building access control systems. More
connectivity and more automation will mean more opportunities for security breaches. Similarly, the
more sophisticated IoT platforms become for monitoring building occupancy patterns and occupants’
whereabouts, the more building operators will need to be concerned with safeguarding their occupants’
privacy.
• Formalization of what digital twins for facilities are and how vendors should monetize them.
Digital twins are a digital representation of a physical asset. This representation can contain mechanical
data, physical properties, performance data, and even people data. Full digital twins would allow building
operators to simulate the performance of their buildings and more easily detect deviations from the
norm and identify the location of alarms. IoT sensors are key to generating the real-time performance
data that brings digital twins to life. Several vendors profiled in this report use the term “digital twin” to
describe their software, though most of the software applications mentioned here have only some
attributes of a complete digital twin, which can include: a semantic graph database that shows the
relationships between data sets; 2D and 3D visual representations of a building and its floorplan; sensor
data integration for real-time updates of building data; and advanced algorithms for anything from
modelling the whole building’s response to different conditions, to optimizing operations and predictive
analytics for assets. This vast subject will be covered in more detail in future Verdantix reports.

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Firms Are Just At The Start Of The Journey With IoT Platforms
To gain an objective understanding of buyer decision-making, value drivers, purchase preferences and
functional requirements for an IoT platform, Verdantix analysed data on how IoT platforms fare amongst
investment priorities in our 2019 global corporate smart building technology survey, where we interviewed 304
corporate executives about their technology preferences and budgets (see Verdantix Global Corporate Survey
2019: Smart Building Technology Budgets, Priorities & Preferences). To deepen the insights and get direct
feedback on implementations, Verdantix conducted a series of interviews with a panel of 10 facility and real
estate directors at large organizations. These organizations spanned higher education, public sector,
automotive, consumer products, software, telecommunications and facilities management services.
Occupant Wellbeing, Cost Reduction And Space Utilization Will Drive Real
Estate Strategies For The Next Year
To establish the overall strategic priorities for real estate and facilities teams, we asked a global panel of 304
real estate and facilities directors to tell us their priorities for the next 12 months and the next three years. The
main findings are that:
• Improving occupant comfort and wellbeing is a top priority for building managers.
Multiple checkpoints in this survey showed that this topic is top of mind for real estate and facilities
professionals. Nearly 30% of respondents rated “improving comfort and wellbeing of building occupants”
as their most important objective, the highest score among the five priorities. We then asked how
influential various market trends would be in shaping firms’ real estate strategies over the next three
years. Once again, building occupant wellbeing and productivity had the highest score, with 54% of
respondents citing it as “very influential”. Improving occupants’ comfort and wellbeing is also the highest
priority initiative over the next 12 months, with 51% of respondents identifying it as a high priority.
• Maximizing space utilization will be one of the main drivers of growth over the next few years.
Maximizing space utilization was the second pick of survey respondents for shaping their real estate
strategies for the next three years, with 52% of respondents citing it as very influential. Just 17% of
respondents report significant use of IoT-based technology to better manage space today, with an
additional 21% reporting some use of IoT-based approaches for space utilization.
• Long-term outlook appears positive for IoT platforms given underlying trends on data availability.
As we mentioned in the State of the Market section, IoT is all about the granular data and its users.
Another takeaway from the three-year outlook question is that building managers want better data. A
total of 89% of survey respondents cited “improving connectivity and data availability from smart
building technologies” as either an influential or very influential trend in shaping their firm’s real estate
strategy over the next three years.

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FIGURE 1
Market Trends Shaping Real Estate Strategies Over The Next Three Years
“How influential will the following market trends be in shaping your firm's real estate strategy over the next
three years?”
Building occupant wellbeing and productivity 54% 37% 9%
Maximizing space utilization 52% 39% 9%

Improving connectivity and data availability from
47% 42% 10%
smart building technologies
Sustainability of facilities 39% 50% 11%
Increasing use of mobile applications 33% 51% 16%
Onsite power generation and electric vehicles 31% 45% 23% 1
Changing real estate prices 27% 50% 23% 1
Rise of coworking and serviced offices 26% 53% 22%
Unassigned seating (hotdesking) 22% 43% 34% 1

Changes to lease accounting (capitalizing all
19% 48% 31% 1
leases)
Very influential Influential Not influential Don't know
Note: percentages less than 2% are written as numbers

Source: Verdantix N=304
FIGURE 2
Deployment Of IoT In Facilities Management Across Nine Usage Scenarios
“Do you currently use, or plan to use, IoT-based approaches for the following facilities management processes?”
Building automation and control 23% 39% 23% 14% 1
Space utilization monitoring 17% 21% 27% 35% 1
Continuous commissioning of mechanical

15% 23% 26% 33% 2
and electrical assets
Indoor environmental monitoring 14% 30% 17% 36% 3
Continuous leak or fault detection 14% 34% 17% 34% 2
Monitoring condition of assets and facilities 12% 37% 22% 29% 1
Capturing temperature data (e.g water

10% 30% 21% 37% 2
systems, refrigerators)
Energy management 9% 44% 20% 26% 1
Staff hotdesking / agile office 7% 21% 26% 45% 1
Significant use of IoT Some use of IoT Evaluating or trialling IoT solutions Not using Don’t know
Note: percentages less than 4% are written as numbers, ranked by first two response options
Source: Verdantix N=304

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IoT Platform Adoption In Real Estate And Complex Facilities Has Been Limited
So Far
We also asked survey respondents to give us a snapshot of their current adoption of building management
technologies. They told us that:
• IoT platform adoption has lagged other technologies.

Not surprisingly, IoT platform adoption has been fairly limited so far, with just 8% of respondents telling
us that they’ve deployed IoT platforms for buildings at all relevant sites. An additional 33% told us that
they had deployed IoT platforms at some sites (see Figure 3 on page 10). Still, this combined percentage
lagged every other technology we asked respondents about. More than 19% of respondents indicated
that they were trialling or evaluating IoT platforms, the highest score among all technologies in this part
of the survey.
• A BMS-centric view of building control and automation still prevails.

We asked survey respondents whether they were using IoT-based approaches for various building
management technologies. Perhaps not surprisingly, a majority, more than 62%, cited building
automation and control for either significant use or some use. Building Management Systems (BMS) were
traditionally used to control assets such as lighting and HVAC (and can cover much more) but were not
built to easily collect and analyse sensor and meter data streams. This is changing, with BMSs such as
Schneider Electric’s Building Operation and Siemens’ Desigo CC built to handle much more data and now
considered fully part of those firms’ IoT ecosystems.
Data Management, Cost And Complexity Are Firms’ Biggest Challenges

We asked our customer panel for the three biggest challenges they’re facing across real estate and facilities
management today. Some common responses emerged, including:
• Firms are awash in data and struggling to manage it all.

Our customer panel confirmed for us that figuring out what to do with all the data that an IoT platform
brings in can be a challenge. Data issues came up the most in the freeform responses we gathered for
this question. A facilities management service provider was struggling with “consolidation of data
streams and analysis of that data.” An automotive firm cited “getting accurate data” as their top
challenge.
“Our number one challenge is being able to use the information we gather. The skill sets demanded of
traditional facilities engineers have changed from turning wrenches to being able to analyse
data.” (Technology firm)
• Complexity is growing along with data and IoT technologies.

As more applications feed data to the IoT platform, systems will become more distributed and complex.
A software firm cited this management challenge and the importance of enforcing best practices when
IoT is deployed. “We have to keep track of all of our IoT technologies and ensure that they’re properly
inventoried,” they told us. A facilities management firm told us that new proptech was changing how
they run and operate their business and that educating customers on these new technologies was
paramount. An automotive firm pointed to having to work with different operating systems globally.
“Understanding building utilization is a challenge when you have to maintain the consistency of data across
multiple countries, and understand that there are different ways of working, legal and cultural differences in

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FIGURE 3
Software Investment Plans By Type Of Software
“To what extent do you use the following software technologies?”
Building management system (BMS) 37% 34% 13% 8% 7% 2
Computerized maintenance management system

25% 33% 24% 7% 10% 2
(CMMS) or computer aided facility management (CAFM)
Converged security platform 24% 30% 18% 7% 15% 7%
Workplace management software 20% 33% 19% 7% 17% 2
Building information model (BIM) 18% 34% 34 29% 12%
Integrated workplace management system (IWMS) 12% 32% 22% 9% 22% 4
IoT platform for buildings 8% 33% 24% 11% 19% 5
Implemented at all relevant sites Implemented at multiple locations Evaluating or trialling

Evaluated and decided not to invest Aware of solution Not aware of solution
Note: percentages less than 6% are written as numbers

N=304
those countries. Then you have to create consistent service delivery across the different countries.” (Facilities
management service provider)
• Keeping costs in check remains a challenge.

Firms naturally won’t embrace new technologies unless a return on investment can be quickly achieved.
So, as IoT technologies proliferate, keeping costs in check is imperative. One facilities management firm
cited “managing costs” as its top challenge. A university pointed to the “cost and scalability of IoT.” A
consumer products firm told us that striking a balance between cost and occupant experience was key.
“We have to ensure that we continue to balance the cost and experience equation. There’s always pressure
on cost, but there’s also pressure to continue to improve the user’s experience.” (Consumer products firm).
• Culture, security and resource allocation are also on buyers’ minds.

Culture was cited as the top challenge by a public sector agency slow to embrace IoT because of privacy
and legal concerns about the workplace monitoring that IoT brings. A facilities management firm likewise
mentioned “cultural differences across the world.” Not all geographies will embrace IoT in the same way.
A software firm listed “vulnerability, patching, scanning and security of systems” as its second challenge.
IoT platform deployment can be a drain on existing resources in facilities and real estate departments. A
public sector agency that’s still evaluating IoT cited “allocating resources to the number of projects we
want to take on” as one of its challenges.
“We’ll connect sensors to the Internet but not controllers, there’s just too much security risk in doing that.
Someone will always hack into our systems, nothing is bulletproof.” (Telecommunications firm).

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IoT Footprints In Buildings Will Expand In The Next 24 Months
Our customer panel and global survey demonstrated both growing interest in IoT platforms for buildings and
multiple pain points around data and costs. What is their outlook going forward? Our customer panel and
global survey demonstrated that organizations will expand their use of IoT by:
• Moving from early wins like energy management to broader IoT deployments.
We asked our customer panel where they were using IoT today and where they hoped to deploy IoT in
the next 24 months. IoT solutions are already extensively used as part of energy management and
meeting room management. Executives’ two-year time horizon shows an ambition for far more extensive
IoT deployments covering maintenance management, fault detection and diagnostics, energy
management and lighting/smart lighting. Similarly, most of our panel was bullish on using IoT for
comfort management, building services, space planning and employee interactions in the next two years.
There was less interest in access control/security and wayfinding, where only one or two panellists were
planning to invest further in the next two years.
“Room booking is the most prevalent thing we have out there, but we’re not at the point yet where we can
do it on a mobile phone. We book through Outlook or at the room itself. But not every facility has
it.” (Consumer products firm).
• Adopting configurable, app-rich platforms with high-quality user interfaces and mobile apps.
We asked our panellists to rate the most important factors in shaping their purchase decisions for new
real estate and facilities management software. Some clear winners emerged. A majority of panellists
cited three different factors: breadth of applications available on a single platform, quality of user
interface and quality of mobile apps. That single platform with all its applications must be configurable
however, as all but one of the respondents gave the highest weight to this factor.
“It comes down to scalability, ease of use, high ROI and interchangeability. Any purchase decision we make
has to tick at least two of those boxes.” (Telecommunications firm).
Boosting ROI While Protecting Privacy Will Shape The Business Case For
Building IoT
We asked respondents which three factors would be most important in shaping the business case for building
IoT. Again, some common themes emerged, including:
• Cost reduction will drive most building IoT initiatives.

Nearly all panellists cited either cost reduction or return on investment as one of the three most
important factors that will shape the business case for having an IoT platform. No surprises there. One
public sector organization was particularly interested in reducing maintenance costs with IoT. A facilities
management firm thought IoT could bring greater cost control. There are caveats however. A university
cited the cost benefit they might derive from IoT solutions but wondered aloud about how easy it would
be to maintain. “If I have 10,000 sensors, I don’t want to have to change 10,000 batteries.”
“It’s always going to be ROI, sustainability, (building) stewardship and brand name (of vendors); we’ll do all
we can to be as efficient as possible.” (Technology firm)

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FIGURE 4
Top Reasons For Implementing IoT Solutions
Source: Verdantix
• Improving the employee or occupant experience is a key goal.

Multiple firms cited either improving employee experience, ease of use or user experience as an
important factor that could shape the business case for building IoT, echoing the fundamental trend
around smart buildings (see Verdantix The Future of Smart Buildings). A local board of education is
focused on improving the student experience: “Improvements to service delivery from IoT will make the
educational environment better for students.”
“Data around utilization helps us to shape our occupant experience to ensure that all occupants are having
the best experience possible. As long as we meet the security requirements, we’ll push the envelope as much
as we can.” (Technology firm)
• Improved visibility and control are a perceived benefit of IoT.

IoT platforms can be the eyes and ears for facilities managers to provide better visibility of what’s actually
going on in their buildings and control over building systems. This benefit came up throughout the panel
interviews. A facilities service provider spoke of using IoT solutions to gain “greater visibility of work
activity.” A software firm said that IoT gave them “direct visibility and control” of building technology
solutions. This ability to monitor conditions in a building but also affect changes in building systems in
response to that monitoring should go a long way to advancing IoT in buildings deployments.
“It’s just the overall control and visibility of what's going on inside the building. Quite often you go into a
place and you don’t have a clue what’s going on above the ceiling or below the floor. Some of these
applications are amazing at giving you insight into what's going on in your building.” (Facilities
management provider)

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Green Quadrant IoT Platforms For Smart Buildings 2019
Based on the insights provided by the independent customer panel and our in-depth interviews with suppliers,
Verdantix defines IoT for Smart Buildings as:
“A software platform made up of a communication layer for capturing sensor, asset, building management system,
and external data; a database layer, for storing the data; and an application layer for analysis and reporting, for the
purpose of monitoring, analysing and controlling building services, including occupant comfort, space utilization,
energy, maintenance and security.”
We note that there is a broad range of vendors that offer IoT infrastructure platforms, which typically consist of
networking and communications hardware and/or software, including middleware, but do not contain their own
applications. These solutions fall outside the scope of this study and will be covered in future Verdantix research.
Green Quadrant Methodology

The Verdantix Green Quadrant methodology provides buyers of specific products or services with a structured
assessment of comparable offerings at a certain point in time. The methodology supports purchase decisions by
identifying potential suppliers, structuring relevant purchase criteria through discussions with buyers, and
providing evidence-based assessments of the products and services in the market. To ensure the objectivity and
accuracy of the results of the study, the research process is based on the following principles and activities:
• Transparent inclusion.
We aim to analyse all suppliers that qualify for inclusion in the research. For those suppliers that decline
our invitation or fail to respond, we aim to include them in the report based on public information where
this would provide an accurate analysis of their market positioning.
• Analysis from the buyer’s perspective.

We recruit a panel of individuals who have bought or plan to buy the product or service analysed in the
Green Quadrant. Their role is to define relevant buying criteria and to weight the evaluation criteria in the
model that drives the Green Quadrant graphic.
• Reliance on professional integrity.

Since it is not feasible to check all of the data and claims made by suppliers, we emphasize the need for
professional integrity. Assertions made by suppliers are put in the public domain in the Verdantix report
and can be checked by competitors and existing customers.
• Scores based on evidence.

To assess the expertise, resources, business results and strategy of suppliers, we gather evidence from
public sources and conduct interviews with multiple spokespeople and industry experts. When suppliers
claim to be ‘best-in-class’, we challenge them to present the evidence.
• Comparison based on relative capabilities.

We construct measurement scales based on ‘worst-in-class’ and ‘best-in-class’ performance at a certain
point in time. A provider’s position in the market can change over time depending on how its offering and
success evolves compared to that of its competitors. This means that, in some cases, even if a provider
adds new modules, makes a strategic acquisition, or receives investment, its quadrant positioning may not
move positively because the assessment is relative to what has been going on with the other software
providers in the assessment. Green Quadrants are typically repeated every one or two years.

13
Inclusion Criteria For The IoT Platform For Smart Buildings Benchmark
To ensure the Green Quadrant analysis only compares firms providing a similar breadth of functionality at a
comparable level, we define inclusion criteria. The 13 IoT platform suppliers here are included in this study
because their applications have:
• Management of at least two smart building processes through an integrated solution.

Reflecting the customer buying trends of IoT platforms for smart buildings, we included only suppliers
with applications that can manage at least two smart buildings processes. This eliminated applications
that provide only energy or space management functionality.
• At least 15 customers on their IoT platform.

As this was our first IoT for Smart Buildings Green Quadrant and this is a nascent space, this study
compares vendors that have at least 15 customers on their IoT platforms, not including customers that
may be using other, non-IoT products the vendor offers. In future IoT platform studies, that number will
likely be increased.
• Enterprise-scale product architecture.

This study only considers applications designed to scale up to multi-site deployments for a firm with
more than $1 billion in annual revenue. This does not mean that all customers of the vendors covered in
this study are that large, but only that the IoT platforms covered here can support customers of that size.
Based on the inclusion criteria above, this report looks in-depth at 13 IoT Platforms for Smart Buildings vendors:
Accruent, EcoEnergy Insights, Envizi, iviva by Eutech, Facilio, GE Current, Johnson Controls, KGS Buildings,
Schneider Electric, Siemens, Spacewell, Switch Automation and ThoughtWire (see Figure 5). All 13 IoT platform
suppliers included in this study actively participated through interviews, product demonstrations and responses
to a 108-point detailed questionnaire. Acuity Brands, Altair SmartWorks, Honeywell, IBM, ICONICS and Signify
qualified for this study but declined to participate. These vendors may be included in future Green Quadrant IoT
for Smart Buildings.
Evaluation Criteria For IoT Platforms For Smart Buildings Providers

Verdantix defined the evaluation criteria using a combination of interviews with practice managers, discussions
with 10 customers and existing expertise. The Green Quadrant analysis compares offerings of 13 IoT for Smart
Buildings platforms using weighted criteria grouped under the following categories:
• Capabilities.
This dimension, captured in the vertical axis of the Green Quadrant graphic, measures each software
supplier on the breadth and depth of its software functionality. To assess performance on this dimension,
Verdantix collected data on 86 criteria grouped into 19 areas across platform and applications. Platform
capabilities include: data input, IT systems integration, database design, master data management,
configurability and customization, application development, implementation options, business
intelligence, user interface, internationalization and security. Application capabilities include: asset
management, monitoring and control, energy management, space monitoring and analysis, wellbeing,
workplace services, FM services, building security, sustainability, reporting and customer focus.
• Market momentum.
This dimension, captured in the horizontal axis of the Green Quadrant graphic, measures each software
supplier on a range of strategic success factors including publicly announced customers and internal

14
financial performance. We collected 22 criteria grouped into six areas: market vision and product
strategy, installed customer base, deal sizes, organizational resources, financial resources and customer
locations.
The evidence provided by all IoT platform vendors is captured in a quantitative model that starts with the sub-
criteria scores. Each sub-criterion has a percentage weighting that dictates how much of a contribution it makes
to the high-level capability score. For example, energy management is one of the high-level criteria considered
in the capabilities section, but is itself composed of seven weighted sub-criteria that determine the overall
score. All sub-criteria are scored between 0 and 3. Subsequently, each high-level criterion is allocated a
percentage weighting which then determines how much that score contributes to the overall score. The
combination of high-level criteria scores in the capabilities and momentum sections generates the Green
Quadrant graphic. Details on the criteria are provided in Figures 6 and 7. These figures also provide (in
parentheses) the weighting allocated to the high-level criteria in the model. Weightings are based on customer
survey data regarding what IoT platform functionality is most widely used and analyst views on the broader IoT
platforms for smart buildings landscape.

15
FIGURE 5
Suppliers And Software Assessed
Vendor IoT Platform/Apps
Accruent (part of Fortive) vx Observe.
EcoEnergy Insights (UTC) CORTIX Platform
Envizi Equipment Fault Detection; Asset Performance
iviva by Eutech IBMS; IBMS Schedule; Lucy; iviva SmartBIM;
Asset Management; Maintenance Management;

Facilio
Sustainability Management
GE Current Daintree Enterprise
Connected Equipment and Services; CPO;

Johnson Controls JEM; Companion; Digital Vault; Assurance Ser-
vices; CCS; FARS
KGS Buildings Clockworks
Workplace Advisor; Building Advisor; Power

Advisor; EcoStruxure Building Operation;
Schneider Electric
Resource Advisor; Building Engage mobile app;
Smart Connector
Navigator/Navigator Hub; Comfy; Enlighted;

Siemens
Siveillance Suite; Building Twin; Desigo CC
Spacewell Cobundu
Building Intelligence; Performance

Switch Automation Benchmarking; Performance Optimization;
Enterprise IoT
ThoughtWire WorkApp; PrecisionHub; Digital Twin; Ambiant
Source: Verdantix

16
FIGURE 6-1
Capabilities Criteria For IoT Platforms For Smart Buildings
CAPABILITIES
Data Input (6%) What functionality is provided for integration with sensors, meters, building
management systems and building equipment? What range of indoor positioning
systems can the software integrate into?
IT Systems What functionality is provided to integrate with CAD and BIM? What functionality
Integration (4%) is provided to integrate with other enterprise systems? What functionality is there
to integrate with third-party real estate and facilities systems?
Database Design What scalability can the vendor demonstrate with customer deployments? How
(4%) does the IoT platform handle large volumes of data? What functionality is
provided to ensure data integrity?
Master Data What functionality is provided to define and/or upload the organizational
Management (4%) structure and hierarchy? How are users able to configure the organizational
hierarchy data? How does the solution support privacy guidelines like GDPR?
Platform Configurability How can elements such as forms and metrics libraries in the system be changed
(4%) or reconfigured? How can business rules and workflows be changed/added to?
Application What application development tools are available and what is the vendor’s
Development (4%) strategy? What applications have customers or partners created?
Implementation Do the implementation options include multi-tenant hosted, single-instance

Options (2%) hosted and on-premise?
Business Intelligence What tools are available for business intelligence, visualization, benchmarking,
(2%) forecasting, dashboarding and geospatial analysis?
User Interface (4%) What is the quality of the user interface for the enterprise application and mobile
app?
Platform How many user interface languages are provided? What is the multi-currency
Internationalization functionality? How does the software manage multiple time zones?
(2%)
Security (4%) What is the security framework for platforms and applications? What vulnerability
assessments are performed? What hosting environment is used and what are
their SLAs for security and data recovery?
Asset Management, What functionality is provided for asset monitoring, condition assessment,
Monitoring (8%) tracking, continuous optimization and control? What about FDD?
Energy Management What functionality is provided for energy monitoring, reporting, analysis and
(8%) targeting? Can savings be measured and verified?
Figures in brackets represent the weighting given to each criterion in the flexible multi-criteria model that
generates the Green Quadrant graphical analysis.
Source: Verdantix

17
FIGURE 6-2
Capabilities Criteria For IoT Platforms For Smart Buildings
CAPABILITIES
Space Monitoring and What functionality is provided for leveraging IoT data as part of monitoring how
Analysis (8%) space is used? What analytical tools are provided to help users better plan,
organize and use space? What functionality is provided to support the specific
needs of retail customers or other sectors?
Wellbeing (8%) What functionality is provided for leveraging IoT data to monitor environmental
conditions such as temperature, CO2, humidity and other factors? How does the
solution allow users to adjust conditions for greater comfort?
Workplace Services What are the capabilities to provide self-service applications to building
(8%) occupants for reserving meeting rooms, spaces and workstations? What are the
capabilities to support companies that want to have an agile workspace? What
functionality is provided for occupants for real-time wayfinding to locate desks
and co-workers? Are there capabilities to manage parking spaces?
FM Services (8%) What functionality is provided to enhance FM services such as matching

cleaning services to usage? What functionality is provided to leverage IoT data
to monitor, analyse and report on FM services?
Building Security Does the vendor’s solution support the convergence of physical, cyber, social
(3%) and event-based security? What functionality is provided for alarm management
such as suppressing false alarms, identifying groups of alarms and root causes?
What functionality supports better access control by leveraging IoT data, such as
linking occupancy patterns to threat detection? What functionality is provided to
improve on traditional CCTV monitoring of sites?
Sustainability (3%) What functionality allows users to leverage IoT data to analyse sustainability
performance? What functionality accelerates internal and external reporting such
as to GRESB?
Reporting (3%) What functionality allows users to view, chart and analyse data? Are the
dashboards available on mobile applications such as smartphones and tablets?
Can dashboards be integrated within company websites or internal building
displays? What is the quality of the user interface?
Customer Focus (3%) What functionality or out-of-the-box workflows support the needs of corporate
customers? What about service providers, including facilities management
Source: Verdantix

18
FIGURE 7
Momentum Criteria For IoT For Smart Buildings Platforms
MOMENTUM
Vision & Strategy What is the firm’s vision for the evolution of customer requirements over the next
(20%) 3 years? What is the firm's strategy to meet the needs of customers and develop
the product over the next 2 years?
Installed Customer What is the total number of customers using the firm’s building IoT software and
Base (20%) across how many sites? Describe the typical size of customers by revenue or
Deal Sizes (20%) How many building IoT software deals did the firm sign in the last 12 months or
last reporting period? What was the breakdown of those deals by size? What
was the average deal size in 2018, including software (licence or subscription)
and implementation?
Organizational In how many countries does the vendor have offices, provide technical support
Resources (15%) and host the software? How many employees does the supplier have dedicated
to IoT?
Financial Resources What were the firm’s revenues from building IoT software in the last 12 months
(15%) or last reporting period? What was the breakdown in revenue between software
and services? How much did building IoT revenue grow from 2017 to 2018?
How much capital has the firm raised since 2017? What is the firm’s customer
retention rate?
Customer Locations What percentage of your customers are located in the following geographies:
(10%) Asia-Pacific, EMEA, Latin America, North America?
Source: Verdantix

19
FIGURE 8-1
Vendor Capabilities Scores
GE Current
EcoEnergy
Buildings
Accruent
Iviva by
Insighs
Eutech
Facilio
Envizi
KGS
JCI
Data Input 1.8 1.8 1.8 2.0 1.6 1.2 2.0 1.1
IT Systems Integration 1.6 2.0 1.2 2.2 1.0 1.0 2.0 0.8
Database Design 1.7 1.3 1.0 2.3 1.3 1.0 2.0 1.3
Master Data Management 2.0 1.7 2.0 2.0 1.3 1.2 2.0 2.0
Platform Configurability 1.8 1.5 2.0 1.5 1.7 0.5 1.7 1.7
Application Development 0.0 2.0 1.8 1.6 0.4 1.0 2.0 0.0
Implementation Options 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0
Business Intelligence 1.7 1.7 2.0 1.2 1.3 0.7 2.0 1.0
User Interface 1.0 1.0 2.0 3.0 2.0 1.0 3.0 2.0
Platform Internationalization 2.3 1.3 2.0 1.7 1.3 1.0 1.7 1.7
Security 2.0 2.0 2.0 1.5 1.0 1.5 2.5 2.0
Asset Management and Monitoring 2.1 1.9 1.7 2.0 2.0 0.8 2.4 1.6
Energy Management 2.1 1.6 2.3 1.6 1.6 1.1 2.3 1.4
Space Monitoring and Analysis 1.4 1.6 0.3 1.6 0.6 1.0 1.8 0.0
Wellbeing 1.6 2.0 2.0 2.6 2.0 1.4 1.8 1.4
Workplace Services 1.0 1.2 0.3 1.5 0.8 0.8 1.8 0.0
FM Services 2.0 1.5 1.5 1.0 1.5 1.5 2.0 0.0
Building Security 0.6 1.6 0.0 2.0 1.0 0.0 2.2 0.0
Sustainability 0.0 0.5 3.0 1.5 2.0 1.0 1.0 1.5
Reporting 2.0 2.0 2.5 2.0 2.0 1.0 2.0 2.0
Customer Focus 1.6 1.6 2.0 2.0 2.0 0.8 2.2 1.6
Scoring Framework
3 Vendor provides evidence they have market-leading functionality, supported by a broad set of references to customers
2 Vendor provides evidence they have strong functionality, supported by a broad set of references to customer examples
1 Vendor provides evidence they have relevant functionality, with limited references to customer examples
0 No response provided or available publicly, or supplier has a weak offering
Source: Verdantix

20
FIGURE 8-2
Vendor Capabilities Scores
ThoughtWire
Automation
Spacewell
Schneider
Siemens
Electric
Switch
Data Input 2.3 2.3 1.3 1.8 1.5
IT Systems Integration 2.0 2.4 2.0 0.8 2.0
Database Design 2.0 2.7 2.0 2.0 2.0
Master Data Management 2.3 2.7 2.0 2.0 2.0
Platform Configurability 2.0 2.0 1.5 2.0 2.0
Application Development 2.6 2.2 0.6 1.6 1.2
Implementation Options 2.0 2.0 2.0 2.0 2.0
Business Intelligence 2.2 2.3 1.8 1.7 0.8
User Interface 3.0 3.0 2.0 2.0 3.0
Platform Internationalization 2.0 2.7 1.7 1.7 1.3
Security 2.0 2.0 1.5 2.0 2.0
Asset Management and Monitoring 2.0 1.8 0.8 1.9 1.3
Energy Management 2.4 2.6 0.0 2.0 1.4
Space Monitoring and Analysis 1.6 2.1 2.3 1.2 1.6
Wellbeing 0.8 2.0 2.6 2.0 2.2
Workplace Services 1.7 1.7 1.9 0.3 0.3
FM Services 2.0 2.0 2.0 2.0 1.5
Building Security 2.0 2.2 0.0 1.8 1.6
Sustainability 2.0 3.0 1.5 2.0 1.0
Reporting 2.0 2.0 2.0 2.0 2.0
Customer Focus 2.0 2.0 2.4 1.4 1.4
Scoring Framework
3 Vendor provides evidence they have market-leading functionality, supported by a broad set of references to customers
2 Vendor provides evidence they have strong functionality, supported by a broad set of references to customer examples
1 Vendor provides evidence they have relevant functionality, with limited references to customer examples
0 No response provided or available publicly, or supplier has a weak offering
Source: Verdantix

21
FIGURE 9
Vendor Momentum Scores
GE Current
EcoEnergy
Buildings
Accruent
Insights
Iviva by
Eutech
Facilio
Envizi
KGS
JCI
Vision & Strategy 2.0 1.0 2.0 1.5 1.5 1.0 3.0 2.0
Installed Customer Base 2.0 1.3 1.3 2.0 1.0 2.0 2.0 2.0
Deal Sizes 1.2 1.6 0.6 1.6 0.6 1.0 1.8 1.0
Organizational Resources 1.7 2.0 2.0 1.3 1.0 1.0 2.0 1.0
Financial Resources 1.7 1.1 1.6 1.0 1.1 1.2 1.7 1.3
Customer Locations 2.0 2.0 1.3 1.8 2.5 1.3 2.0 3.0
ThoughtWire
Automation
Spacewell
Schneider
Siemens
Electric
Vision & Strategy 2.0 2.5 2.0 Switch

2.0 1.5
Installed Customer Base 3.0 3.0 1.0 1.0 1.3
Deal Sizes 2.2 2.8 1.0 1.6 1.2
Organizational Resources 2.7 2.0 2.0 1.7 1.3
Financial Resources 2.2 2.4 1.7 1.3 1.3
Customer Locations 3.0 2.0 2.0 2.0 1.0
Scoring Framework
3 Vendor provides evidence they have market-leading momentum, supported by significant facts and evidence
2 Vendor provides evidence they have strong market momentum, supported by significant facts and evidence
1 Vendor provides evidence they have moderate momentum
0 No response provided or available publicly, or limited momentum
Source: Verdantix

22
FIGURE 10
Green Quadrant IoT Platforms for Smart Buildings 2019
INNOVATORS LEADERS
Siemens
JCI
iviva Schneider
by Eutech Electric
EcoEnergy Insights Switch Automation

Envizi Spacewell
CAPABILITIES
ThoughtWire Accruent
Facilio
GE Current KGS Buildings
CHALLENGERS SPECIALISTS
MOMENTUM
Capabilities This dimension assesses capabilities for the following: data input, IT systems
integration, database design, master data management, platform
configurability, application development, implementation options, business
intelligence, user interface, internationalization, security, asset management
and monitoring, energy management, space monitoring and analysis,
wellbeing, workplace services, FM services, building security, sustainability,
reporting, customer focus.
Momentum This dimension assesses strategic success metrics including: vision and
strategy, installed customer base, deal sizes, organizational resources,
financial resources, customer locations.
Source: Verdantix

23
Accruent Brings Asset Management Heritage And Expertise To IoT
Founded in 1995, US-headquartered Accruent provides software for managing the built environment for more
than 10,000 customers in the US and Europe. The firm has multiple product lines, many of them from acquired
vendors, including vx Observe, its IoT-based remote monitoring platform. vx Observe is an asset monitoring
technology, used mostly by the retail industry, especially supermarkets. It is deployed at more than 25,000
locations, connecting over 500,000 devices. It processes more than 180 million alarms and over 450 billion data
points annually. In addition to vx Observe, Accruent has smart building technologies throughout its portfolio,
including for energy and sustainability management, facility management, and space scheduling and planning.
This study is focused on its vx Observe product line, which is the only IoT platform in Accruent’s product stable.
Accruent was acquired in July 2018 by industrial technology solutions giant Fortive, which has nearly $7 billion in
annual revenue.
Strengths And Differentiators

Based on the Green Quadrant analysis, Verdantix finds that Accruent has strengths in:
• Automated discovery and configuration of assets.

Accruent’s vx Observe is an asset monitor. Before you can monitor the assets, you have to know where
they are and what they are. vx Observe uses Accruent’s asset library to identify assets monitored and
create their digital twins. It does this without any manual intervention from customers, making system
rollouts faster. Accruent has created more than 450,000 of these digital twins for its customers.
• Automated identification and diagnosis of equipment faults.

This is another key capability for an asset management tool like vx Observe and our research finds that
Accruent does this particularly well. vx Observe has machine monitoring and data analytics modules to
ingest data from building controls systems in one central database in real time. The platform employs a
broad range of telemetry coming from controls devices to filter through rules which can predict problems
before they occur and align them with the proper resolution or set of resolutions. The solution includes
rules-based and dynamic anomaly detection capabilities using machine learning. To date, these rules have
been utilized for refrigeration, HVAC systems, boilers, chillers, lighting and energy among other assets.
• Smart alarm management.

vx Observe’s alarm monitoring engine ingests approximately 180 million alarms in a year for the 25,000
sites that vx Observe monitors. This alarm-monitoring engine can consider attributes associated to a
facility as well as attributes associated to the device that is generating the alarm. It applies weight and
count logic based on the type of issue that a device generates as well as the device and location. It also
can correlate an individual alarm to the single issue that caused it and apply different weightings to
different alarms based on site attributes. The configurable filtering and/or secondary correlation logic
helps in eliminating duplicate or intermittent alarms so that only real actionable alarms are forwarded for
triage.
• CMMS integration.
Accruent has a number of CMMS products in its portfolio and vx Observe has written integrations to at
least three of them, vx Maintain, FAMIS and 360Facility, as well as non-Accruent systems such as Corrigo
and Vixxo. The integrations allow conditions detected in vx Observe, such as a burned-out bulb or
malfunctioning refrigerator unit, to trigger work orders in the CMMS without user intervention. vx
Observe offers APIs to enable integration to both Accruent and non-Accruent systems. Accruent’s
expertise in the CMMS world gives it an understanding of the integration points between an IoT-based
monitoring platform and the CMMS that is a strength and differentiator for the firm.

24
Improvement Opportunities
Based on the Green Quadrant analysis, Verdantix finds that Accruent could improve on:
• Extending customer base across additional verticals.

While Accruent sells to a wide range of customers, its vx Observe platform gets most of its business from
the retail space, mainly retailers that have to support refrigerated units like supermarkets and warehouse
clubs. vx Observe needs to evolve to meet the asset management requirements of a more diverse
customer base to avoid becoming a niche product in a disrupted industry like retail. Accruent is engaged
with vx Observe pilots across other verticals, including healthcare, education and corporate real
estate. The firm is also having partnership discussions in the healthcare industry.
• Visual presentation of data and user interface.

In the demo we saw, vx Observe’s user interface appeared to be very basic, almost spreadsheet-like.
Whilst there were interactive maps that show the performance of site locations, colour-coded dashboard
tiles to show asset status, and graphical representation of energy usage, the visual data for building
representations was limited to superimposing assets on a floorplan layout. Use of BIM and CAD files for
more detailed building representations remains on the product roadmap.
• Benchmarking of building assets.

Accruent’s customers for vx Observe tend to be retailers with hundreds, if not thousands, of locations.
Providing these customers with the ability to benchmark their various sites against each other, if not
against an industry standard, would be a useful capability. However, benchmarking remains on Accruent’s
roadmap for vx Observe.
• Ability for customers to develop add-ons, extensions.

Accruent does not offer customers any tools or technologies to build their own applications or
extensions on top of its platform. Customers must therefore wait for Accruent to deliver needed
functionality enhancements and have limited customization capabilities. Giving customers the capability
to build on the platform allows them to get more value out of it and create new applications that can be
shared with other customers.
Selection Advice For Buyers

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Accruent should be
included on shortlists by the following buyers:
• Retailers, especially supermarkets and warehouse clubs.

vx Observe gets most of its business from the retail space today and is used at more than 25,000
locations worldwide. This tool is ideal for customers with multiple retail locations to manage and is
especially useful for the acute HVAC and refrigeration needs of supermarkets. UK-based supermarket
chains Sainsbury’s and Tesco are reference customers as are United Supermarkets and Trader Joe’s in the
US. Energy service provider Engie uses vx Observe to provide asset monitoring to a number of its
customers in the retail space.
• Firms with distributed locations and assets.

Given its traction in retail, we think vx Observe could be useful for any firm with a lot of assets and
locations to manage. Firms with a lot of warehouses and cold storage units stand out as likely candidates.
Fulfilment centres for grocery delivery services are also possibilities as the Amazon Primes and
FreshDirects of the world disrupt the supermarket business.

25
• Firms that have to monitor assets across a range of classes, manufacturers and models.
As we noted above, one of vx Observe’s strengths is its asset library that can identify monitored assets
across classes, manufacturers and models. Because it’s an open system not tied to any particular
manufacturer, vx Observe can serve as a neutral single pane-of-glass view for the diverse assets that
firms need to monitor, supporting consolidation of asset monitoring systems.
• Firms that want to combine strong IoT capabilities with asset lifecycle and energy management.
Thanks to its multiple acquisitions, Accruent has a breadth of well-established products for the built
environment, including facility and asset management and energy and sustainability management. With
its open APIs, vx Observe can send data and trigger workflows in these applications. It can also receive
data from these applications and act as a control system, for example by turning down lighting or air-
conditioning in underutilized rooms. While firms can still use multiple vendors for these different
applications, Accruent does offer them the option of getting cross-platform connectivity from one
vendor.

26
UTC Looks To Leverage EcoEnergy Insights’ Momentum In Retail For Broader
Market
United Technologies Corporation bought its way into the building IoT space when it acquired Wipro’s EcoEnergy
business unit in December 2016. EcoEnergy is now EcoEnergy Insights, a subsidiary of UTC’s Climate, Controls and
Security business unit, which also includes the Carrier HVAC brand. EcoEnergy Insights developed the CORTIX
platform for providing analytical insights around buildings, equipment and operations. Other offerings include
CORTIXedge for data collection and integration at the edge and the Command Center service offering. A sister firm
within UTC’s CCS business unit, Automated Logic, develops the WebCTRL BMS, giving UTC a BMS data source and
controls platform.
EcoEnergy Insights manages nearly 17,000 sites worldwide, mostly in the retail space, both directly and through
partners. The firm also targets banks, K-12 schools, airports, commercial real estate, hotels, manufacturing,
restaurants and water utilities.

Based on the Green Quadrant analysis, Verdantix finds that EcoEnergy Insights has strengths in:
• Retail building expertise.

EcoEnergy Insights has significant momentum in the retail space and serves different customers across the
retail landscape, including small facilities of around 400 square feet in a quick service restaurant environment
to a large retail store of more than 200,000 square feet. It caters to franchisees with just a handful of sites to
large enterprise customers with more than 2,000 sites. In these use cases, CORTIX monitors and analyses
building equipment for availability, compliance, health and efficiency, offering predictive insights and
autonomous actions through BMS integration. It claims to be able to understand building metrics in the
“context” in which the building operates, based on industry, building type and the spaces within buildings.
• Energy management.
Energy management was EcoEnergy Insights’ original focus when it launched in 2009 and this remains a
strength of the firm today. EcoEnergy Insights produces analytic reports and dashboards on energy
consumption at different levels in a customer organization and shows operational improvement
opportunities. It can categorize normalized savings trends by region, climate zone or asset type. EcoEnergy
Insights uses its patented Service Window framework to identify the relationship between energy
consumption patterns (measured in kWh) and operations and site usage patterns. Once this relationship has
been established, EcoEnergy Insights analyses the patterns and identifies potential energy cost savings for
customers.
• Professional services component to engagement.

Coming from Wipro, EcoEnergy Insights boasts a strong professional services heritage. Its Operations Center
solution combines technology and a services model to provide customers with insights and proactive actions
into their operations. The services team comprises domain experts, software engineers and data scientists
who use CORTIX along with other tools to deliver capabilities like omni-channel customer interfaces,
centralized workload management and knowledge management systems to end customers. While EcoEnergy
Insights leads with CORTIX, professional services are a popular add-on.
• Access to UTC resources and expertise.

UTC is a massive firm with more than $66 billion in revenue and 240,000 employees. The Climate, Controls
and Security business unit that EcoEnergy Insights belongs to also includes such brands as Automated Logic,
Carrier, Chubb, Kidde and NORESCO. The backing and resources of such a large global firm plus cross-sell
opportunities make it easier for EcoEnergy Insights to win large enterprise deals.

27
Based on the Green Quadrant analysis, Verdantix finds that EcoEnergy Insights could improve on:
• Customer diversity.
EcoEnergy Insights seems strong in the retail space, but it’s not clear that the technology has made many
inroads to other verticals. Though the firm claims to have large customers across hotels, shopping malls,
schools and universities, airports and commercial real estate, it has no identifiable reference customers in
these spaces. The lone case study on its website is for a sustainability management programme at Thames
Water. Having publicly referenceable customers across different industries is a key area of improvement for
EcoEnergy Insights.
• User interface.
We weren’t very impressed with the EcoEnergy Insights user interface, which was very basic and data heavy
but not especially graphical or user-friendly. Customers are expecting a more intuitive interface that’s easy
to get insights from and supports two- and three-dimensional building representations. Most of the vendors
in this study are delivering that.
• Telling its story.

While there is clearly a powerful technology underlying EcoEnergy Insights, the firm isn’t especially adept at
telling its story. Having referenceable customers would help immensely. The firm’s news announcements
and press releases have been few and far between. EcoEnergy Insights’ vision and strategy, as described on
its questionnaire for this study, are at best, generic, focusing on improving customer experience, optimizing
lifecycle costs and enabling digital transformation. One area where the firm needs to do a better job is in
detailing how its relationship with HVAC powerhouse Carrier, the flagship of UTC’s CCS group, can help
customers.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that EcoEnergy Insights
should be included on shortlists by the following buyers:
• Retailers with multiple and global locations.

EcoEnergy Insights has a clear focus on retailers of different types and sizes, and as part of UTC, it has the
global reach to serve them. Bank branches could also be a good fit as they have a similar distributed
footprint as retailers, though less-intensive asset management needs. Buildings with investments in flagship
UTC brands, especially Carrier, may find EcoEnergy Insights to be an especially compelling fit.
• Firms that would prefer working with a managed service provider.

Customers that work with EcoEnergy Insights don’t have to do it all themselves. There’s a heavy services
component to the EcoEnergy Insights offering that could make this a more appealing choice for firms with
limited internal resources. EcoEnergy Insights has offices in the US, Canada, UK and India but can leverage
UTC resources around the world.

28
Envizi Expands From Energy Management To IoT Platform For Resource
Optimization
Australia-headquartered Envizi was founded in 2004, when it developed meter data management and bill
calculation software for the utility industry. In 2008, the firm broadened its focus to energy management,
combining carbon accounting and business intelligence capabilities. In 2013, it rebranded as Envizi, developing
broader software capabilities for asset management and building optimization for facilities managers, while
retaining its energy management and sustainability capabilities.
Envizi pulls sensor data from IoT-enabled devices and the BMS via a common data capture engine into a single
database, where a common user interface, analytics and rules engine and issue management centre are applied
to the data. Of its 200 enterprise customers, around 25 use Envizi’s IoT platform functionality. Enzivi expects the
IoT platform to be deployed at more than 1,000 sites by the end of the year. Building IoT currently represents
less than one-tenth of Envizi’s total revenue but is the firm’s fastest-growing revenue stream.

Based on the Green Quadrant analysis, Verdantix finds that Envizi has strengths in:
• Enterprise-wide IoT data capture, management and analysis.

Envizi has taken a hardware and vendor agnostic approach to the market, enabling customers to
integrate data from a wide range of IoT-based hardware devices and platforms, as well as BMSs, into the
Envizi database. By providing a consolidated view of the data, Envizi helps clients to centrally manage a
broad range of IoT and sensor-level data, including from energy metering, solar inverters, building
equipment and indoor environment sensors. We gave Envizi the highest scores in this study for these
capabilities. Customers can leverage a standard set of visualization tools and analytics engine,
streamlining efforts to improve performance and supporting more consistent outcomes.
• Electricity meter integration and data capture.

Effective energy management and reporting starts with capturing the right data from energy meters and
sub-meters. Envizi acquires this data in multiple ways, including direct IP or dial-up connection, via
gateway devices or meter management systems that support Modbus and other communication
protocols, or by using APIs provided by the meter management systems. This last approach is
increasingly replacing the other approaches, according to Envizi executives. Envizi can also use data from
BMS systems to calculate energy “SoftMeters” by analysing BMS trend logs and equipment attributes to
model values which are not directly measured. Whatever the approach, Envizi has been processing
granular electricity meter data since 2004 and currently tracks interval meter data from about 30,000
electricity meters across its client base.
• Energy management and reporting.

Envizi collects and analyses billing, metering, equipment and sensor-level data to monitor and report on
energy usage, at both a granular and enterprise-wide level. We believe this is the firm’s core strength and
what most, if not all, customers initially deploy. Envizi's Building Energy Performance Analytics (BEPA)
module predicts expected energy profiles to set targets, then compares actual energy use to those
targets to identify wastage. Once set, Envizi provides a suite of dashboards and reports that track actual
performance against targets and budgets. Royal Bank of Scotland realized £128,000 ($166,000) in energy
savings just from Envizi’s energy management exception reporting.

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Based on the Green Quadrant analysis, Verdantix finds that Envizi could improve on:
• Wellness and comfort management.

Though Envizi can report on wellness and comfort metrics, this is a relatively new area for the firm. It does
not currently support gathering building occupant feedback. Comfort management requires integration
with operational systems such as BMS. Envizi has had discussions with clients on building wellness
management solutions, based on its data, but cannot yet point to any successful implementations.
• Automated demand response.

Envizi has not yet provided any solutions for automated demand response (ADR), though it is open to this
as opportunities emerge since it is deploying IoT-based control solutions. While ADR is more prominent
in North America, this would seem to be a natural fit for Envizi given its energy management heritage.
ADR allows buildings to automate their energy controls and shut down unused assets during peak
demand periods in response to signals from the grid. Envizi has recently completed its first integration to
an IoT platform, allowing customers to control set points and schedules as well as turn equipment on/off
natively from within the Envizi user interface. This provides a future capability to support ADR.
• Independent software vendor ecosystem.

While Envizi has been active in partnering with hardware and sensor vendors like EasyIO, WaterGroup and
Wattwatchers, the firm has so far avoided integration or go-to-market partnerships with other
complementary software vendors, though it does support API integration, particularly with BMS vendors.
Given the firm’s role as a best-of-breed vendor in energy and sustainability management, such
partnerships could, at the very least, boost the firm’s market awareness and perception.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Envizi should be
• Firms under regulatory pressure to reduce energy usage and carbon footprint.
Envizi cut its teeth in Australia, home of the sixth most expensive energy market in the world. For its initial
customers, reducing energy usage and spend was a necessary cost-containment measure. Customers in
less expensive energy markets, like the US, are under increasing regulatory pressures to
reduce energy usage. For example, Local Law 84 in New York City requires privately owned buildings with
at least 50,000 square feet of floor space to submit yearly data on energy and water usage. The
companion Local Law 87 demands a more detailed breakdown of energy data, requiring buildings to
carry out energy audits and retro-commissioning, while delivering energy efficiency reports every 10
years. Envizi would be a good choice for commercial real estate operators faced with compliance to these
regulations.
• Firms looking to improve the overall sustainability metrics of their buildings.

Real estate operators looking to conform to sustainability reporting schemes like GRESB, either to reduce
energy spend, conform to local regulations or just improve corporate citizenship, should find Envizi to be
a skilled and helpful partner in this area. GPT Group turned to Envizi to help it track and report on
electricity, water and waste data across its extensive commercial office and retail portfolio. GPT uses Envizi
to set and track performance targets and monitor and benchmark performance across its buildings and
has achieved a 57% reduction in its emissions intensity over its 2005 baseline.

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• Banks with multiple branches.
Envizi is a popular choice for banks that want to manage energy usage and sustainability metrics across
their retail branches. Royal Bank of Scotland uses Envizi’s software across 2,776 sites, including retail
branches, data centres, processing centres and offices. It realized £2.4 million ($3.1 million) in savings and
cost avoidance in the first 11 months after deploying Envizi’s enterprise solution in partnership with
environmental consultancy EcoAct. The bank plans to implement more high-frequency metering across
its organization, enabled by Envizi’s data capture and management capabilities. Commonwealth Bank,
Investec, National Australia Bank (NAB) and Westpac are also Envizi reference customers in banking.

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Eutech’s iviva Puts Data Integration At The Centre Of IoT For Smart Buildings
iviva by Eutech is a Singapore-headquartered division of Eutech Group. It offers a platform of smart building
offerings focused on integrating IoT with other smart building technologies. For example, its IBMS product
integrates with building management systems while iviva Smart BIM integrates the IoT platform with building
information systems, specifically Autodesk 360/Forge. iviva adds IoT-based continuous commissioning and
utility management applications as well as modules for maintenance management, asset management, seat
booking, visitor booking, and access control. At the centre of all these applications is iviva’s Lucy data
integration platform, which supports integration with other enterprise software and non-BMS systems and
allows users to build operational workflows on top of those integrations.
iviva by Eutech manages more than 300 million square feet of buildings for a customer base split between the
Asia-Pacific and EMEA regions.

Based on the Green Quadrant analysis, Verdantix finds that iviva by Eutech has strengths in:
• Management of large volumes of building data.

Data management and integration is one of iviva’s strengths and the firm has some expertise with large
data sets. When dealing with large data sets, iviva can set up separate database servers for trend, event
and regular account data, reduce the sampling frequency for periodically trended and continuously
polled points, and allow users to choose change-of-value (COV) trending and polling, in addition to
controller-based trending and on-demand polling. International Towers Sydney is one of iviva’s largest
customers. The three-skyscraper complex has more than 3 million square feet of floor space, and nearly 1
million monitoring points integrated with iviva. It also receives approximately 1,100 cardholder events
from the Gallagher Security access control system within a five-minute period during peak hours.
• Security system convergence and integration.

We were impressed with the demos we saw of how iviva integrates with security systems, including CCTV
footage. It brings together physical security control systems, CCTV and video analytics systems, building
management systems, and IOT-based systems and people into a single iviva integration platform to
provide a context-aware incident management solution. Msheireb Properties is using iviva’s system in its
Msheireb Downtown Doha project. Incidents can be triggered either automatically (e.g. access control
system for unauthorized access attempt or BMS system with smoke detection) or manually (e.g. violence,
health and safety incident). iviva’s dashboards show live feed and pre-incident recorded video feeds
coming from adjacent cameras. iviva also alerts relevant incident response teams based on incident type,
location, severity and people on duty. It shows predefined checklists to manage incidents. Teams can
communicate among each other using iviva mobile apps. Depending on the incident type, iviva can
control related systems automatically, such as lock doors and turn on lights in the event of a security
incident or automatically control the air-conditioning system and open vents in the event of a fire
incident.
• Handling building occupant data, including feedback.

iviva offers multiple touchpoints for building occupants to interact with its system. The Service Request/
Work Request module and mobile apps allow building occupants to make facilities requests, such as for
cleaning, report facilities issues such as a leaking faucet or broken door, or report incidents such as falls
or injuries. There are different modules for building occupants and retail occupants. These requests are
routed to facilities teams and can also be integrated with work order, maintenance and incident

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management systems, either iviva’s or a third-party using iviva’s Lucy integration platform. iviva’s mobile
apps can make use of location information from GPS and iBeacons to speed resolution of service
requests. The iviva Anywhere smart workplace mobile app also allows hosts of room bookings to control
room lighting and temperature setpoints throughout the duration of an active booking.
Based on the Green Quadrant analysis, Verdantix finds that iviva by Eutech could improve on:
• Configuration and development capabilities.

Creating or changing a form in iviva requires someone with web development skills. We see this as a
weakness since most other tools support drag-and-drop libraries that allow users to create their own
forms. Customer options to develop on the platform also seem limited. While partners have built
solutions on the iviva platform, customers have not.
• Forecasting.
Forecasting is a useful tool in smart buildings to predict energy consumption and temperatures inside
buildings, based on ambient temperatures, building occupancy and other environmental conditions, then
control HVAC systems accordingly. iviva does not yet support forecasting in the UMS platform.
Customers have to build their own forecasting models in Microsoft Power BI and integrate with Lucy.
• Global customer presence.

iviva is strictly a regional play in the Middle East and APAC, with offices in Singapore, Australia, Dubai, Sri
Lanka and India. It has yet to penetrate the more lucrative North American and European markets and
has minimal presence in those regions. While it would face more intense competition in these markets,
we do think iviva could offer a compelling alternative to other enterprise building IoT platforms if it had
more of a sales and support presence in these regions.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that iviva by Eutech
• Customers in the Asia Pacific and Middle East regions who want a complete IoT platform.
iviva by Eutech is a strong IoT platform offering with an existing customer presence in the Asia-Pacific
and Middle East regions. Building operators in those regions who need an enterprise class platform may
find iviva a credible alternative to other enterprise IoT platform plays, with an unmatched market
knowledge and focus. Commercial real estate firm Colliers International has deployed iviva to provide
facilities management services to more than 1,400 office, industrial and retail properties along the
eastern seaboard of Australia. Other iviva reference customers include Bahrain-based investment firm
Arcapita, Farrer Park Hospital in Singapore, and the Dubai Festival City shopping mall.
• Customers with large volumes of building data to integrate and analyse.

iviva has more of a focus on data integration with its Lucy platform than any other vendor profiled in this
report. Making sense of all the data generated by IoT devices is key to succeeding in IoT for smart
buildings and we think Lucy is a strong product in this area. iviva can point to large customers with more
than 1 million monitoring points using its platform today.

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Facilities Management IoT Startup Facilio Builds Momentum And Looks To
Expand
Startup Facilio is a recent entrant to the facilities management space, launching as a firm in 2017. With no
legacy, it has built its facilities operations and maintenance suite from the ground up with the IoT in mind.
Customers can purchase the software as a full platform or buy individual modules for maintenance
management, asset and inventory management, FDD, energy management, sustainability, tenant engagement
and billing.
The India-headquartered startup has raised $7.5 million in venture funding and has more than 15 customers
managing more than 300 buildings globally, which is good momentum for a firm that’s only had product in the
market since 2018.

Based on the Green Quadrant analysis, Verdantix finds that Facilio has strengths in:
• Asset condition monitoring and resolution.

Facilio can close the loop on asset condition monitoring, anomaly detection and resolution. The Facilio
IoT Edge captures performance data, from multiple systems, multiple buildings, or manual maintenance
data input, and uploads it to the Facilio cloud platform. The Facilio engine then applies analytical rules
and machine learning models to detect and diagnose faults from anomaly data, then automatically
triggers resolutions or maintenance processes to relevant stakeholders, such as technicians, supervisors
or building operators.
• FDD capabilities, including predictive maintenance.

Facilio boasts a fault detection and diagnostics framework that allows user-configurable alarm rules, with
no vendor assistance. The framework does not depend on a BMS and filters, prioritizes, and enriches
alarm data as insights and actions. Facilio supports machine learning-based prediction of building
anomalies and triggers actions for condition-based and predictive maintenance. One of the world’s
tallest buildings in Dubai ran a pilot with Facilio to predict air handling unit bag filter replacement four
days in advance using historical values of differential pressure and real-time weather data. Facilio
triggered predictive resolution activities to the relevant department.
• Performance optimization of energy-consuming assets.

Facilio can detect asset or energy performance inefficiency or comfort levels that have fallen below an
optimal range, then trigger a work order or maintenance ticket to the relevant teams for remediation.
Customers can also remotely control asset parameters like set point values and equipment on/off, via
Facilio. Facilio supports bi-directional communication with BMS systems and can send commands to
those systems in specific cases.
• User-friendly interface.
We found Facilio’s interface to be clean, simple and intuitive, reflecting its focus on a particular set of
users and use cases. Rules were easy to set, dashboards easy to customize and create, and tailor for
different roles. Customers shouldn’t have much of a learning curve.

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Based on the Green Quadrant analysis, Verdantix finds that Facilio could improve on:
• Reach of its customer base.

Facilio is the newest firm profiled in this report and its customer penetration has been mostly limited to
the Middle East so far. However, the firm has established an office in the US, in New York, and has made
some inroads into both the North American and Latin American markets. We see no reason why its
technology couldn’t have global appeal. It will need to support GDPR though to make inroads into
Europe.
• Customization and development tools.

Though Facilio considers its software to be highly customizable, it doesn’t yet allow users to customize or
build applications on its platform, though both are roadmap items for 2019. For now, only Facilio can
customize the platform for individual customer needs. Giving customers this flexibility will make Facilio’s
platform more adaptable to customers’ changing requirements and thus more valuable.
• Space and workplace management.

Facilio’s capabilities in space and workplace management are limited to room booking and comfort
management so far. It doesn’t support more advanced capabilities such as space utilization, way-finding
or hot-desking. Since the firm’s focus is more on facilities management and maintenance, it would be
better served by teaming with partners to expand its space and workplace management capabilities.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Facilio should be
• Building operators looking for a modern, low-cost facilities and maintenance management tool.
As a brand new product released in 2018, Facilio was built for the modern world of IoT. With an average
deal size of $25,000 per year in subscription costs, it provides customers with a low-cost entry point to
facilities management that isn’t limited to buildings with a BMS installed. Facilio recently inked a deal
with the Dubai Electricity & Water Authority (DEWA) to provide IoT-driven facilities and sustainability
management technologies to Dubai office buildings and residences as part of DEWA’s Smart-Living-as-a-
Service initiative.
• Customers buying for a small to mid-sized portfolio of buildings.

The typical Facilio customer manages portfolios ranging from 10 to more than 100 buildings, with total
square footage ranging from 50,000 to more than 1 million. At this stage of Facilio’s development, it
appears to be an ideal fit for similar-sized portfolios looking for quick wins in facilities management,
asset lifecycle management and sustainability.

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GE Current’s IoT Approach Extends Smart Lighting To Energy Management
GE Current is the sole vendor profiled in this report that comes to building IoT from the smart lighting world. GE
formed the Current business in October 2015, bringing together smart lighting, solar, electrical vehicle charging,
energy storage and energy management services. The firm had $1 billion in revenue out of the gate. In April
2016, Current made its first acquisition, picking up networked buildings startup Daintree Networks and its
Zigbee-based wireless network technology for $77 million. But later that year, a restructuring at GE reduced the
Current business to just smart lighting and energy management along with the Daintree assets. GE sold Current
to private equity firm American Industrial Partners in 2018, but Current still retains the GE branding under a
licensing agreement. While Current gets much of its business from selling smart lighting fixtures and sensors, its
IoT platform is Daintree Enterprise, which manages devices connected to Current’s Zigbee wireless mesh
network.

Based on the Green Quadrant analysis, Verdantix finds that GE Current has strengths in:
• Its lighting-based IoT network, including hardware and mesh networking.

Unlike other firms profiled in this report, Current’s IoT platform was built to support its smart lighting
technology. When customers turn to Current for smart lighting, the sensors and wireless mesh network
that come with it give them the underlying basis of a building IoT solution. While Current’s own software
is limited to smart lighting and energy and sustainability management, customers can add on to their IoT
platform with partner offerings.
• Energy and sustainability management.

There are energy management capabilities throughout Current’s offerings, targeting lighting, HVAC and
refrigeration. It can collect data from the edge and connect it to its AllSites or Intelligent Environment
platforms. There it can either be used to deliver portfolio-wide energy management or shared via API to
customers’ platforms or other software vendors. Daintree's ControlScope will compare baseline lighting
energy data to current lighting energy data. ControlScope has a dashboard that shows the benchmark as
well as weekly energy consumption for lighting and HVAC. AllSites can also collect energy data from
various sub-systems per asset and site then display that data across building portfolio, region or sites.
• Extensive partner network.

Current turns to partners for other IoT capabilities, serving as a data provider to those vendors. Partners
include iOFFICE and Serraview for space and workplace management, Teem for meeting room
management, Fract for geospatial artificial intelligence, CrowdComfort for comfort management, and
FacilityConneX for FDD (see Verdantix FacilityConneX Brings Industrial Efficiency To Facility Services).
Based on the Green Quadrant analysis, Verdantix finds that GE Current could improve on:
• Space and workplace management gap.

Current offers space and workplace management through partners at the moment, though with its
lighting-based sensor network—something space and workplace management software relies on—the
firm would be well-positioned to offer this technology on its own (see Verdantix The Business Case For
Space and Workplace Management Software).

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• Brand confusion.
Current was formed by GE in 2015, then sold by GE in 2018. Though no longer a part of GE, it hasn’t shed
the GE brand. After initially using the brand “Current by GE” it now goes by “GE Current, a Daintree
Company,” under a licensing agreement it maintains with GE. If Current is no longer part of GE, it’s time
for the firm to stand on its own or rebrand altogether.
• Its low-profile software business

Current seems most interested in selling lighting fixtures. While its sensors and mesh network are an
integral part of its offering, its software seems like an afterthought, even though it is crucial to controlling
and optimizing lighting, energy usage and many more smart building scenarios built on a base of smart
lighting (see Verdantix Smart Innovators: Smart Lighting).

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that GE Current should be
• Firms that prioritize smart lighting investments as a way into building IoT.
Smart lighting is a good entry point for IoT. Buildings that wish to start with smart lighting and reap
immediate energy savings can then expand into a broader IoT platform through Current and its partners.
General Motors did just that, installing 45,000 Current LED light fixtures at 32 different sites to cut its
lighting-related energy use by more than 60% and save more than $2 million annually over its previous
fluorescent and HID fixtures. GM is incorporating sensors and controls into the new light fixtures to build
an IoT platform and realize future productivity and energy-efficiency gains.
• Firms looking for quick wins in energy savings and monitoring.

Replacing existing lighting infrastructure with smart LED fixtures is one of the quickest wins a building
manager can get in energy savings. Diesel and alternative-fuel engine manufacturer Cummins replaced
2,800 T8 fluorescent fixtures with Current LED fixtures at its Jamestown, New York engine plant, and
swapped out the HID fixtures in its parking lot with Current LEDs as well. It also installed Daintree wireless
controls to allow facilities engineers to schedule on-and-off and dimming cycles for the new lighting, and
occupancy sensors, that could control lighting automatically or manually. Cummins saved $409,000 in
energy costs in its first year with new smart lighting from Current, which in turn helped it to qualify for
$1.5 million in National Grid New York energy rebates.

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Johnson Controls Translates Buildings Expertise Into Recent But Compelling
Entry To Building IoT Market
Johnson Controls (JCI) has been in buildings technologies since its founding as an electrical thermostat pioneer
in 1885. The firm has expanded across building controls and automation systems for decades. Today, Johnson
Controls develops several IoT-based products for facilities management and HVAC systems. This includes
Connected Equipment and Service (CES) for asset monitoring and service, particularly for large HVAC units;
Central Plant Optimization, for improving efficiency in physical plant operation; Enterprise Management (JEM)
for facilities management; Companion, an occupant-facing mobile app; and Digital Vault, its underlying
platform for data integration and analytics. JCI also develops three security applications, including Assurance
Services for security asset tagging and state, health and compliance monitoring; Connected Converged Security
(CCS) for physical and cyber security risk assessment and action generation; and FARS for security alarm
management. The security expertise came from JCI’s acquisition of Tyco in 2016. Though Johnson Controls
books more than $24 billion in revenue per year, its building IoT business is relatively nascent, based on its
Digital Solutions business formed in 2017. JCI claims more than 400 customers managing over 7,000 buildings
for the Digital Solutions group.

Based on the Green Quadrant analysis, Verdantix finds that JCI has strengths in:
• Building asset management and FDD.

JCI’s strength is in managing building assets and equipment, especially HVAC. It is investing in analytics
for predictive maintenance rather than just providing condition monitoring. JCI’s CES platform has both
rules-based and machine-learning-enabled monitoring and diagnostic capabilities to enable condition-
based maintenance. Its Fault Detection and Diagnostics (FDD) product is preloaded with a
comprehensive standard global rule library, but the platform also enables users the flexibility to create
custom rules themselves. JCI’s ML/AI-enabled capabilities include energy consumption and demand
prediction, anomaly detection, equipment shutdown prediction, and equipment fault detection based on
sound signature.
• Predictive energy management.

We scored JCI a 2.3 out of 3.0 in energy management. What we liked the most was the Enterprise
Management platform’s Energy Prediction Model (EPM), which predicts energy consumption and
demand of the building using a machine learning algorithm. EPM trains itself from historic data without
human intervention. The input variables to the EPM model include temporal evolution of historic energy
consumption data, indoor zone temperature, operational settings of HVAC, calendar information (time of
day, day of week, day of year, holidays etc.) and outdoor condition (air temperature, humidity, wind, solar
irradiance etc.). The model can be automatically re-trained and re-adjusted using newly collected sensor
data to reflect changes in the building.
• Integrated security management.

JCI’s CCS product integrates with various CCTV or video management systems so that CCS can automate
video retrieval in response to an alarm or incident, such as an unauthorized access card swipe, or a sensor
that detects a locked or secure door opening. CCS then provides floorplan-based controls and
visualization and remote command and control to security system operators. This integration appeared
seamless in demos.

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• User-friendly mobile app for occupant engagement and comfort management.
JCI boasts a UX Centre of Excellence whose Design Language System covers all aspects of UI interaction,
workflows, use of panels and other components. That interface design prowess is on display in the
Comfort feature in JCI’s Companion mobile application, which allows occupants to manage their comfort
conditions on their own by providing lighting and temperature control when the occupant is on-site and
has a space reserved or assigned to them. Changes sent via the Companion application result in real-time
changes to the environment.
Based on the Green Quadrant analysis, Verdantix finds that JCI could improve on:
• Occupant wellness.
Space and workplace management is a relatively new area for JCI. While its capabilities for room booking,
hot desking and basic comfort management seem solid, it doesn’t yet have an offering for occupant
wellness monitoring, including humidity, CO2 and VOC levels, which more advanced space and
workplace management applications typically have.
• Sustainability management.
Though JCI has advanced energy management software, it lags in sustainability management. JCI plans
to provide data around sustainable operations, which will help the customer view portfolio sustainability
information in one place, understand how each facility is contributing to their sustainability agenda, and
strategize sustainability initiatives around poorly performing facilities. But all this remains on the
roadmap for the Enterprise Management product.
• Development tools, customization options.

JCI doesn’t offer any tools for customers to develop their own solutions or customizations on top of its
platform. Customers must turn to JCI for any customization needs they have. As JCI is a broad platform,
customers and partners may wish to build on it at some point. For now, JCI offers only APIs that allow
customers to extract and leverage their buildings data in other applications.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that JCI should be
• Firms and retail chains with complex building assets to manage.

JCI offers some advanced capabilities to manage building equipment and assets plus a high-profile brand
in this space. It was the most recognized brand of all the firms profiled in this report in our 2019 Smart
Buildings Global Survey (see Verdantix Global Corporate Survey 2019: Smart Building Technology
Budgets, Priorities & Preferences). JCI claims more than 400 customers across its IoT solutions portfolio,
spanning commercial real estate, retail, healthcare, airports, sports facilities, universities, K-12 schools,
government and defence. Notable customers include Aldar Properties, AMP Capital, Ascendas, Bank of
America, BCA Academy, Bee’ah, CaroMont Regional Medical Center, Dubai Silicon Oasis, Georgia Institute
of Technology (Georgia Tech), Hartsfield International Airport, HCA Healthcare, Infosys, Manulife,
Mercedes-Benz Stadium, Microsoft, Mirvac and University of Minnesota.
• Real estate directors looking for integrated security management.

In these days of heightened awareness of security issues due to threats of terrorism, mass shootings,
even industrial espionage, JCI has a well-integrated building security management offering, that gives

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security operators a clear and intuitive view of potential threats, in the context of alerts detected by their
IoT platform, such as unauthorized access card swipes and door openings.
• Building operators willing to embrace predictive analytics.

Predictive analytics can be a tough sell to some technology buyers because of its propensity for false
positives. But JCI uses these technologies heavily in its asset management and energy management
offerings. If they work, they can help organizations save millions in maintenance and repairs and energy
costs. While we’re impressed with JCI’s offerings in this area, they do require a leap of faith, especially self
-learning systems like JCI’s Energy Prediction Model. Forward-looking firms that have had success with
predictive analytics offerings before would be the best fit.

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KGS Buildings Leverages The IoT For Asset FDD With Clockworks Product
KGS Buildings was founded in 2008 within the Massachusetts Institute of Technology’s Building Science
Department. The firm is focused on improving building performance with its Clockworks IoT platform for fault
detection and diagnostics. Clockworks is designed to make facilities teams less reactive and more proactive in
optimizing building operations. More than 350 customers with over 2,000 buildings in aggregate use
Clockworks, with most customers in North America. KGS Buildings targets large enterprise accounts. KGS
Buildings has raised $4 million in seed funding.

Based on the Green Quadrant analysis, Verdantix finds that KGS Buildings has strengths in:
• Focused expertise in FDD.

Fault detection and diagnostics is KGS Buildings’ focus, and it shows. The Clockworks diagnostic library
has been built on 30 man-years of R&D and is constantly evolved by MIT researchers. The platform
supports diagnostics for all HVAC assets, along with lighting, metering and, in manufacturing, systems
such as wastewater and process water. It collects data via meters and sub-meters, sensors and building
management systems. Clockworks utilizes a hierarchical rule-based FDD system, including white box,
grey box and black box modelling methods and an AI-based expert system. Clockworks is good enough
that Schneider Electric chose it to power its Building Advisor product. KGS is also currently engaged with
a US Department of Energy-funded R&D project at the Lawrence Berkeley National Laboratory on the
performance of automated FDD solutions.
• Solid energy and asset management capabilities.

As part of its FDD capabilities, Clockworks monitors and analyses system performance and can show
predictive maintenance opportunities through its diagnostic findings. It can also identify opportunities
for optimization of energy-consuming assets, such as new sequences of operation and reset schedules
with specific limits suggested based on data. The "Performance Indicators" module in Clockworks
provides energy meter analytics as well as calculated “virtual meter" analytics from BMS data. This
includes the ability to: compare site utility meter consumption against a baseline normalized for weather;
compare buildings against each other, normalized for weather and area; and the ability to track energy
key performance indicators such as heating, process water, cooling and ventilation efficiency, comparing
global efficiency metrics against those for a particular building, system or asset.
• Customer count and reference customers.

Though KGS Buildings is an FDD specialist with some asset and energy management capabilities built in,
it’s racked up more than 350 customers, who’ve deployed Clockworks in more than 2,000 buildings.
Amgen, Harvard University, Hewlett Packard Enterprise, Kaiser Permanente, MIT, University of Arizona
and University of Iowa are all reference customers.
Based on the Green Quadrant analysis, Verdantix finds that KGS Buildings could improve on:
• Its partner ecosystem.

Though it provides a point solution, KGS has been fairly quiet on the partner front other than its
Schneider deal and working with Microsoft to develop its software on Azure. The Schneider deal should
prove lucrative to the firm, but we think there could be more opportunities out there for KGS to work
with complementary vendors.

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• Expanding capabilities beyond core FDD.
KGS does FDD and some energy management, and that’s really it. As building operators embrace IoT
they may be looking for solutions that do more than just one thing. Moving deeper into asset and energy
management would be the best lateral move for KGS given the trend around monitoring and optimizing
asset performance using analytics. KGS positions itself to integrate through APIs with best-of-breed
technologies in maintenance management, commissioning process, business intelligence, and enterprise
dashboards to fulfil broader use cases.
• Customer options for building on system.

KGS offers some basic configuration capabilities, such as editing variables like utility rates, horsepower of
a motor or the specific sequence of operations running, but it offers no development tools to customers
or partners, just REST APIs for integration with other tools. While that’s not surprising since Clockworks
isn’t a broad platform play, it’s still a limitation of the product.
• Auto-discovery capabilities.
Clockworks Connect can auto-discover BACnet points and devices on a network today. However, KGS
Buildings is working on more advanced capabilities such as auto-instantiating and auto-tagging
monitoring points to the Clockworks data model. This will speed the set-up of the system, as these
processes, which allow Clockworks to understand what it’s monitoring, have to be done manually, or at
best, in a semi-automatic fashion today once the monitoring points and devices have been discovered.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that KGS Buildings should
be included on shortlists by the following buyers:
• Customers pursuing a best-of-breed strategy for facilities optimization.

KGS is a classic best-of-breed buy. Its deal with an enterprise platform vendor like Schneider Electric is
validation for how powerful its FDD offering is. Building operators committed to a best-of-breed strategy,
especially those that prioritize FDD for their facilities digitization efforts, will want to take a long look at
KGS Buildings.
• Firms with large real estate assets whose initial focus is improving building performance.
KGS customers tend to have large assets to manage, such as a university with 10 million square feet of
campus buildings or a pharmaceutical firm with 5 million square feet of laboratories. When improving the
performance of those large assets is a top priority, KGS should be on the vendor shortlist. Its FDD
technology has powerful analytics and can scale.

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Schneider Electric Expands Beyond Energy Management Into Building IoT
Platform Play
Schneider Electric’s EcoStruxure for Buildings solution suite is one of the most comprehensive products profiled
in this report. Though its heritage is in energy management, Schneider now offers four Advisor product lines for
analysis and reporting: Building Advisor for facilities and energy management; Workplace Advisor for space and
workplace management; Power Advisor for electrical system health and reliability; and Resource Advisor, an
energy and sustainability data platform. Schneider’s EcoStruxure Building Operation is the BMS that serves data
to all of these systems, aggregating all data from its field layer of connected products. The Building Engage
mobile occupant app rounds out Schneider’s building IoT offerings.
Schneider Electric has offices in 100 countries and serves customers around the world. Its BMS is used in more
than 1 million buildings worldwide, with about a quarter of those using IoT capabilities. Schneider also develops
and sells sensors and other hardware used in IoT deployments, though we are focusing on its software offering
in this profile.

Based on the Green Quadrant analysis, Verdantix finds that Schneider Electric has strengths in:
• Data extraction from electricity and other energy meters.

Schneider Electric is itself at the forefront in electricity metering and it offers multiple ways to get data
from meters. Meters typically communicate to gateways across IP networks. Schneider also incorporates
metering capability directly within circuit breakers as part of its EcoStruxure Power product. This
capability can feed meter data to the edge platforms such as Power Monitoring Expert and to cloud/IoT
platforms such as Power Advisor and Asset Advisor. Schneider Electric is also able to incorporate data
from gas, steam, water, air and other meters. These capabilities are available worldwide.
• Extensive and open partner ecosystem plus development framework for customers.
Schneider’s EcoStruxure Partner Integrator Network and its more than 1,000 partner organizations are a
true strength for the firm. They develop applications on the Schneider platform and assist with system
implementations. Customers can also develop their own applications in C++, C#, Python and other
languages and have access to the same classes and tools as partners. These applications are then shared
on The Exchange, Schneider’s app-sharing web environment. Most customers use the Smart Connector
tool for customization rather than develop separate applications. Schneider’s partner ecosystem extends
beyond systems integration, with software firms such as IWMS provider Planon adding portfolio
intelligence, reporting and workflow capabilities. In terms of building joint offerings with other vendors,
having an independent integration partner network, allowing customers and partners to build on its
platform and sharing data with other tools, we find Schneider to be perhaps the most open platform in
this study.
• Comprehensive forecasting tools.

Schneider supports forecasting for energy management and microgrid generation. Its Resource Advisor
tool can show how energy consumption, cost and production would change under different
circumstances and scenarios. Schneider also provides automated forecasting of total energy costs by
geography, using market pricing, fixed positions, tariff information and projected consumption.
Meanwhile, Schneider’s Microgrid Advisor uses machine learning to forecast both consumption and
generation for microgrids in real-time. It uses these forecasts to optimize the performance of on-site
generation and energy storage assets. Clients can configure scenarios to trigger power generation

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automatically in support of demand response programmes or in reaction to other market signals, such as
load shaving during peak time-of-use periods.
• Graphical user interface including 3D building representations.

Schneider makes use of 2D and 3D building representations in its products, with sensor data plotted on
building floorplans and 3D models. Its demos were some of the most advanced representations we saw,
especially the 3D models, which had almost photo-realistic detail. Such representations increase users’
understanding of the system and encourage better user engagement.
Based on the Green Quadrant analysis, Verdantix finds that Schneider Electric could improve on:
• Integration between Workplace Advisor and BMS for comfort management.

While Schneider has designed its Workplace Advisor space and workplace management solution to work
in all buildings, regardless of the BMS installed, the product does not yet support two-way integration
with Schneider’s EcoStruxure Building Operation BMS so that requests in Workplace Advisor can kick off
actions in the BMS. This integration is on the product roadmap for 2020. The plan is for user feedback
data entered in Workplace Advisor, such as on room temperature and comfort, to be shared with the
BMS. In turn, data from BMS sensors, which control HVAC, would be shared with Workplace Advisor.
Today the two systems work separately and are mostly focused on separate use cases and user
communities.
• Installation and commissioning times for Building Advisor.

Building Advisor is a strong product for facilities and energy management, providing deep and extensive
details about energy usage and the health of the HVAC physical equipment, plus fault detection
capabilities including automatic generation of financial payback and repair instructions used by service
providers to conduct efficient repair. But we hear from customers that the process to install and
commission it on new buildings, including discovering assets to be monitored, is a slow and cumbersome
process that can take several weeks. Schneider is working on a new intelligent agent to speed and
simplify this process, but this remains a weakness versus some competitors.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Schneider Electric
• Large firms in commercial real estate, hotels and hospitals.

Schneider targets large firms, particularly in commercial real estate, hotels and hospitals. The firm has the
resources and partner network to support these verticals. It recently signed a partnership with
ThoughtWire to develop joint building technologies for hospitals that incorporate ThoughtWire’s digital
twin data model. Moorfields Eye Hospital in London used EcoStruxure for Healthcare to retro-
commission its more-than-100-year-old building. The hospital was able to improve power monitoring for
hospital operating theatres, reduce operating expenses and man-hours needed to maintain the system,
and reduce complexity thanks to having just one interface to monitor its system. Nemours Children’s
Hospital in Delaware, Marriott International and AEG are other reference customers in these three main
verticals.

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• Firms with in-house skills to build their own applications on top of the platform.
One of the true strengths of Schneider Electric’s platform is how developer-friendly it is. While this may
be especially advantageous to partners, customers with in-house development skills can also take
advantage of this openness to build applications then share them in Schneider’s Exchange community.
Customers can build their own add-ons rather than wait for the vendor to deliver enhancements in the
next release. This is a clear advantage for Schneider vs. the other vendors profiled in this report.
• Firms with global building assets.

Schneider’s business is almost evenly divided across North America, Europe and Asia-Pacific, with a
smaller but still significant portion of customers in the Middle East and Africa. It has more than 100
offices spread around the world to support those customers. Wherever building assets are, Schneider
would be a viable partner. International hotel chain Hilton uses Schneider Electric technology around the
globe to manage its properties. Resource Advisor is at the heart of this deployment, making real-time
utility pricing and consumption data visible, comparable, and actionable across Hilton’s global portfolio
of properties. Building managers at Hilton’s individual properties can configure personal dashboards and
generate customized reports for water, waste, gas, steam, and electricity use to analyse performance and
benchmark facilities.

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Siemens Brings Together Homegrown And Acquired Products For Ambitious
Smart Buildings Vision
Siemens is a global industrial powerhouse that targets the building IoT space through its Siemens Smart
Infrastructure group, based in Zug, Switzerland. Siemens Navigator, a cloud-based analytics platform, is at the
centre of the firm’s offerings for buildings. It collects, organizes, visualizes and analyses building data, mostly for
energy, sustainability and asset performance. Siemens offers several other building IoT applications within its
ecosystem, including Comfy for workplace experience and analytics, Enlighted for smart lighting, the Siveillance
product line for building security and access control, Building Twin as the repository for building information
data from construction plans and live building data, such as from sensors, and the Desigo CC BMS. The
MindSphere IoT operating system, designed to connect building assets and support the integration and analysis
of monitoring data in the cloud, is the underlying platform for these applications. Siemens supports several
thousand customers globally with tens of thousands of facilities and handles hundreds of millions of building
data points daily.

Based on the Green Quadrant analysis, Verdantix finds that Siemens has strengths in:
• Digital twins with both 2D and 3D building visualizations and powerful analytical tools.
Siemens has an edge in its digital twin approach to visualizing building data. It can store BIM and CAD
data as 2D plans, 3D models or point cloud scans in the native format of the authoring tools, which
include AutoCAD, Revit, Autodesk’s Navisworks and Recap products, Bentley Systems’ MicroStation, and
IFC. Siemens provides Autodesk and Bentley Systems tools in the cloud to edit the BIM data without the
need to install the tools locally. Unique identifiers and georeferencing enable the identification and
mapping of locations across different models. Siemens brings together structural building data from the
digital twin with asset management and BMS data into a single visualization to give building operators a
comprehensive view into what’s happening in their buildings.
• MindSphere IoT operating system.

Siemens released MindSphere, billing it as an “IoT operating system” in 2016. The product is now on its
third iteration. Cloud-based MindSphere creates a common data and integration platform for all other
Siemens building applications (as well as Siemens industrial applications). Third-party building
management applications and sensors can plug into the platform as well. Customers and partners can
develop their own applications on the platform that leverage data captured by Siemens Navigator
application. Whether MindSphere is truly an operating system is a matter of marketing semantics.
Siemens is the only vendor profiled in this report that uses that terminology for its IoT platform. Just the
same, our research concludes that MindSphere is a strong and advanced product in terms of its ability to
connect and integrate data from virtually any IoT-enabled device, support third-party and customer
application development and deployment and leverage Siemens’ cross-industry expertise.
• Powerful and extensive asset and energy management capabilities.

Siemens’ ecosystem approach gives customers many choices on how to capture HVAC, boiler, AHU, hot
water and pumping systems related data points such as set points, temperatures, and air quality for
monitoring, analytics and reporting. Data can also be used for energy management through BMS
integration. Lighting systems can be sub-metered, with trending data sent to the Siemens energy
management system for analysis or managed through its Enlighted solution. Siemens can generate heat
maps to track hours of operation of lighting equipment. Siemens Navigator features dynamic reporting
on asset condition and criticality to ensure that the right maintenance strategy is applied to each asset. It

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includes detailed comments and attachments on asset condition, as well as analysis of a work order’s
maintenance type—corrective, preventive or predictive—compared to asset criticality.
• Integrated security management enhanced by the use of IoT.

Siemens Siveillance applications support integrating video surveillance with other building security
applications. So security operators can patch in surveillance video feeds to get a real-time view of the
situation when a door-open sensor or fire alarm has activated or unauthorized access card swipe is
detected, all from the same security management console. We were impressed with how seamless this
integration was in the demo we saw.
Based on the Green Quadrant analysis, Verdantix finds that Siemens could improve on:
• Services partner ecosystem opportunities.

While Siemens has a number of integration partnerships with third-party software vendors and supports
third-party application development on MindSphere, it has its own system integration unit within
Siemens SI, which could crowd out opportunities for integration partners to work with the firm. We don’t
see the same services partner ecosystem for Siemens as we see for other large firms in this space.
• Turning its digital twin vision into customer reality.

We’re impressed with Siemens’ vision and demos for smart building digital twins. Now we’re waiting to
see if this technology becomes a practical reality for customers to manage their day-to-day building
operations, on a grand scale. Right now, digital twins seem more aspirational for most Siemens
customers.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Siemens should be
• Firms seeking a complete platform from one vendor with open integration and development.
Siemens checks off just about every functionality box we’re evaluating firms on in this study. Though it
has acquired some capabilities through acquisition—such as the 2018 deal for Comfy that brought it into
space and workplace management—its current offerings seem mature across the board. While we’d rate
Siemens strongest in asset management and energy management, we believe it can offer building
operators a credible unified platform with strong data connectivity and integration capabilities. Through
MindSphere, it brings into play an ecosystem of third-party vendors and the ability for customers to
create their own applications.
• Building owners that want to take a digital twin approach to managing their real estate assets.
Some digital twins are simply a data model, but Siemens adds 2D and 3D interfaces, and a large number
of analytical tools to have perhaps the most complete digital twins we’ve seen in this space. Digital twins
require not just the analytics and multi-dimensional interfaces but also good data connectivity. Here
again, we think Siemens can check off all the boxes. Building operators ready to commit to or just explore
the digital twin approach should have Siemens at the top of their list. One caveat: customers should
expect a significant Siemens managed services engagement as part of the deal.

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• Firms looking for managed services in energy management.
Siemens is particularly strong in energy management services, under the Total Energy Management
brand, designed to help clients reduce energy and operating costs as well as their carbon footprints.
Total Energy Management, which also makes use of Siemens IoT technologies, like Navigator, focuses on
reducing consumption and procurement costs and finding new efficiencies in energy generation and
storage, such as for buildings with their own microgrids. Reference customers for the managed service
include Dubai Airport Freezone Authority, the Jelmoli department store in Switzerland, and the Sello
shopping centre in Finland.

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Spacewell Focuses IoT Efforts On Space And Comfort Management
Belgium-headquartered Spacewell was founded in 1989 as MCS Solutions. Nemetschek Group acquired the firm
in 2018 and it rebranded as Spacewell early in 2019. Spacewell develops software for property management,
IWMS and maintenance management, and its IoT platform is the SaaS-based Cobundu smart building platform.
Cobundu’s focus is on improving the user experience of buildings. Space and comfort management are its core
offerings, but it also has an application for transforming facilities management, such as improving cleaning
services. Spacewell customers use Cobundu to manage anywhere between 25,000 and 1 million square feet of
space. Customers are concentrated in Europe and North America.

Based on the Green Quadrant analysis, Verdantix finds that Spacewell has strengths in:
• Space utilization and management.

Spacewell captures building data on space usage from IoT sensors or BMS, analyses it, and benchmarks it
against similar firms and industries, leveraging insights it has gained from more than 30 years in space
utilization and management. For an employee working in the building, the analysis provides real-time
guidance in finding spaces and building services. For technical maintenance, cleaning or catering, the
Spacewell app combines floorplans with live sensor data, complaints, requests and planned tasks, to
improve facilities management service delivery. Meanwhile, customers can use Spacewell to find
immediate savings and efficiencies in space utilization. Spacewell measures both occupancy and
utilization to propose the best possible workspace concept based on the location, the activities and
needs of the customer. Spacewell also provides an advisory service to analyse the data with customers, to
find opportunities for savings and efficiencies in space utilization.
• Comfort management.
Spacewell has a dedicated product to monitor wellbeing, health and comfort: The Comfort Monitor.
Through IoT sensors and BMS integration, Spacewell continuously measures temperature, relative
humidity, CO2 and volatile organic compounds. It then visualizes this data on floor plans in real time and
provides standard reporting and dashboards that show the evolution of indoor wellbeing, such as
average conditions and peaks during the day. Customers can compare thermal comfort data over
different time periods and filter the information by spatial and other criteria to gain a better
understanding of the indoor comfort. Data on occupant complaints, requests and planned tasks can be
plotted on floorplans with sensor data, giving facility managers a more complete picture of occupant
comfort. Comfort management goes hand-in-hand with space management and we like the way
Spacewell has evolved to meet this market need.
• Support for occupant interaction.

Spacewell allows building occupants to play the roles of voter and reporter. As a voter, occupants can
indicate through their mobile apps if they think the ambient conditions are too hot or cold. As a reporter,
occupants can see in real-time, through the mobile app, what the current room conditions are and find a
more suitable spot. Spacewell customers use the reporter role the most.
Based on the Green Quadrant analysis, Verdantix finds that Spacewell could improve on:
• Customer deployment scope.

Cobundu boasts 42 active projects at 66 sites. So, clearly many of its customers are only using it for a

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single building, which isn’t all that surprising since Cobundu has only been in the market since 2016.
Multi-site deployments going forward will be a good indication of the product’s strength in the market.
Spacewell needs to turn single building projects into portfolio-wide programmes.
• Cloud infrastructure.
Spacewell is currently hosted in private data centres in multiple locations. Public cloud such as Microsoft
Azure or Amazon Web Services is the standard deployment model for this space and is where Spacewell
ultimately needs to be. This will allow the firm to grow with its customers, better support their growing
data needs, and reach customers in new geographies.
• Platform expansion.
While Spacewell’s focus, both as a firm and for its IoT platform, is on space utilization and management,
the firm does have other capabilities in its software portfolio that could someday be brought to
Cobundu. For example, its Axxerion product for facilities and property management supports energy and
sustainability management (see Verdantix Green Quadrant Integrated Workplace Management Systems
2019). Spacewell also includes the O-Prognose application for long-term maintenance and asset
management. Spacewell as a combined entity is less than a year old, but the firm does have plenty of in-
house potential to expand its IoT capabilities.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Spacewell should be
• Customers looking to optimize space usage or consolidate office space.

The combination of IWMS and IoT platform capabilities provided by Spacewell offers powerful end to
end solutions around space and comfort. Businesses with a static or outdated workplace concept can
turn to Spacewell to learn more about their occupancy and space utilization and find the best possible
workspace concept based on their location, activities and needs, and optimize its performance over time.
Similarly, firms that need to consolidate office space after downsizing, merger and acquisition, or growth
of telecommuting should find that Spacewell can help them right-size their real estate footprint.
• Building managers who prioritize occupant comfort and wellbeing in their IoT strategy
Improving the comfort and wellbeing of workers can result in productivity gains and a happier, healthier
workforce. Building managers who are aware of this can turn to Spacewell to help them leverage the
power of the IoT to improve office environments. Verdantix has seen the market norm shift to reinvesting
part of the savings from a space consolidation programme into better office conditions (see Verdantix
The Business Case For Space And Workplace Management Software).
• Firms looking to improve employee engagement.

Sensors are great, but getting employee feedback on room conditions can close the loop on comfort and
wellbeing management. Spacewell supports these interactions via its mobile app, generating more data
to improve the occupant experience and giving occupants more control of their work environments. The
firm supports multiple touchpoints for occupant engagement, including kiosks and room displays, in
addition to the mobile app. Commercial real estate giant Cushman & Wakefield signed a global
agreement with Spacewell (when it was still known as MCS Solutions) to bring the firm’s technology to its
clients. The goal was to allow building clients to improve occupants’ experience and control over their
building portfolios.

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Switch Automation Digitizes Facilities Management Through The IoT
Switch Automation launched in 2012 to build software for improving building operations and efficiency. It offers
multiple products as part of the Switch Platform, including Building Intelligence for data connectivity and
readiness, Performance Benchmarking for identifying best and worst performing buildings, Performance
Optimization for analysing building data and prioritizing performance issues; and Enterprise IoT for a smart
building programme tailored to each customer that incorporates the other three offerings and adds remote
control of connected building systems. The Switch Platform is designed to meet customers wherever they are
on their IoT journey. Switch Automation’s technology is used in more than 135 million square feet of
commercial real estate, mostly in North America and Asia-Pacific. The firm has raised $7 million in venture
funding.

Based on the Green Quadrant analysis, Verdantix finds that Switch Automation has strengths in:
• Offering customers a flexible adoption model.

Switch Automation offers four different levels of adoption of its technology, from data connectivity all the
way up to a full-blown enterprise IoT platform. This gives customers the ability to start with early wins
then work their way up the Switch stack or use Switch in combination with other offerings. Few
customers will take a boil-the-ocean approach and go straight to an IoT platform. We think the firm has
the right go-to-market approach for its software. Most of Switch’s large commercial building customers,
firms like Oxford Properties, deploy the Platform and immediately use the analytics to retro-commission
and audit their building performance. As the initial optimization projects are completed, sites begin to
transition to a true continuous commissioning programme with real-time alerts that can auto-generate
proactive work orders in the customer's CMMS. Customers with many small buildings, such as retail
outlets and banks, start by creating a global command and control platform for all of their remote
buildings.
• Easy-to-understand performance benchmarking.

One of the offerings on the Switch Platform is Performance Benchmarking, which uses algorithms to
quickly identify best-and-worst-performing buildings and equipment with an easy-to-understand 0-100
score for a firm’s most important key performance indicators, typically comfort, energy and maintenance.
Customers can then compare buildings and action projects in real-time. Such benchmarking can be
challenging for building operators since the typical building portfolio has different systems, climates,
building uses and other disparate parameters.
• Plug-and-play IoT gateway to connect buildings, data and people.

Switch Automation’s Building Intelligence solution uses a secure IoT gateway to connect to building
systems and gather and analyse data from the BMS, sensors and devices to assess data connectivity,
network integrity and readiness for launching various data-based optimization programmes (from energy
efficiency to full smart building optimization). Switch maps and tags the data, then creates a dashboard
that pinpoints connectivity faults and identifies potential security faults. For example, one customer used
Building Intelligence to validate its more than 7,000 sensors across HVAC, lighting and metering systems
to ensure that they were connected and calibrated correctly.
• Automated demand response through centralized control.

Automated demand response (ADR) is a key capability of the Switch Platform. Switch can monitor energy
and building system data in real-time, alert on specific conditions with user-configurable logic rules, and

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initiate manual or automatic (based on control logic) control actions to respond to conditions, such as
turning off lights or reducing cooling to unoccupied rooms. Switch can accept ADR request signals from
any source system that will push to its API.
• Clean, easy-to-understand and highly configurable user interface.

We were impressed with Switch’s Workspaces and its easy-to-understand data representations. We also
liked how customers can configure these dashboards to different user personas and include the KPIs that
match users and business objectives. Each user sees a personally configured landing page upon log-in
based on their role in the organization and the building data most relevant to them.
Based on the Green Quadrant analysis, Verdantix finds that Switch Automation could improve on:
• Advanced technology adoption like machine learning, artificial intelligence and digital twins.
While Switch has benchmarking and optimization capabilities, it has yet to embrace more advanced
technologies like machine learning, artificial intelligence or digital twins. All of these are still being
researched and tested by the firm. We believe these technologies would improve Switch’s capabilities in
areas like continuous optimization of building performance, energy management, comfort, and fault
detection and diagnosis.
• Space and workplace management capabilities.

While Switch can report on space utilization via its dashboards by integrating data from room booking
systems and lighting and access control systems, it does not offer native capabilities for space and
workplace management beyond comfort management. This isn’t surprising since Switch caters more to
the facilities manager but it is an area of expansion for the firm if it wants to be a broader building
management play.
• Language support and internationalization.

With a customer base mostly in North America and Australia, Switch supports only one language, English.
It is relying on third-party developers to add additional language support. But for now, it won’t be able to
reach a non-English-speaking audience on its own.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that Switch Automation
• Firms looking for an easy entry point to digital facilities management and IoT.
With its choice of adoption models, Switch makes it easier for firms to adopt its platform and find retro-
commissioning opportunities. Operators of older, less efficient buildings that have yet to embrace digital
facilities management should find some quick wins for cost savings in energy and maintenance. Within
one month of implementing the Switch Platform, Oxford Properties identified $150,000 in savings across
four locations as a result of retro-commissioning major building systems such as chiller plants, boiler
plants, air handling units and lighting systems.
• Building managers that prioritize automated demand response capabilities.

Switch has built its whole platform around automated demand response, so building managers looking
to embrace that approach to reducing energy usage and making their buildings more efficient should

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consider the Switch Platform. This is especially beneficial for firms that need to reduce energy usage
during higher-priced peak demand cycles.
• Retail building operators that need better visibility of asset performance.

Shopping malls and large retailers typically outsource building operations to third-party facilities
management firms. But this can give them less visibility into the actual state of the facility and little
means to keep tabs on contractor performance. By deploying Switch, these firms can identify
opportunities for optimization, such as shutting down HVAC and lighting out of hours or in under-
utilized areas and taking remote control of cooling setpoints. This gives these firms greater visibility of
contractor performance, which is useful when renegotiating contracts. Switch can be deployed in this way
by the building operator or by the third-party facilities management firms. Switch Automation sells to
both. A global technology retailer realised 11% ($255,000) savings in 12 months along with avoided field
technician site visits that saved them a further $115,000. This translates to a payback of less than two
years for the firm.

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ThoughtWire Reaps Benefits Of Focus On Healthcare
Toronto-based ThoughtWire was founded in 2009. The firm builds digital twin software for smart hospitals,
smart buildings and smart cities that are designed to analyse the data generated from these built environments
in the context of people and processes to create more dynamic and agile spaces. ThoughtWire’s software is
deployed at 280 building sites in the US and Canada, totalling more than 38 million square feet. The firm has
been particularly successful selling to hospitals and long-term care facilities, though its software is also
deployed in commercial office buildings. In commercial real estate, ThoughtWire focuses on space and
workplace management software. The firm offers the WorkApp occupant experience mobile app along with the
PrecisionHub building optimization application for building managers, facility managers and large occupiers in
commercial real estate. ThoughtWire has raised $20 million in Canadian dollars ($15.2 million USD) in venture
funding.

Based on the Green Quadrant analysis, Verdantix finds that ThoughtWire has strengths in:
• Occupant engagement and mobile app.

ThoughtWire’s @WorkApp allows users to submit maintenance tickets and control comfort settings in
shared workspaces as well as private offices or meeting rooms. Features include the ability to control
temperature (HVAC), lighting (on, off, brightness) and tuneable white lighting. But the firm is going a bit
beyond traditional user engagement with @Work AI for Comfort, a machine learning-enabled feature
that determines the optimal comfort setting given the situational context of a workspace in a
PrecisionHub-connected smart building. Factors in ThoughtWire’s proprietary AI model include
occupancy, individual preference, current airflow, current setpoint, weather and historical preference by
time, day and year. ThoughtWire’s vision is to reduce the battle over the thermostat and eventually
create a workspace that autonomously tunes itself to the preferences of its occupants.
• 2D and 3D visualizations of buildings’ data.

PrecisionHub has the ability to plot system and IoT data visually on a building elevation or floorplan view.
This allows property and maintenance workers to visually identify where incidents occur in a tenant
space. The firm is partnering with Mappedin to add 3D floor plan visualization and wayfinding features.
PrecisionHub offers the ability to view the space utilization and monitoring data in a single view to
combine with related contextual information about the space.
• Expertise in healthcare space.

Most of ThoughtWire’s customers today are in the healthcare sector and the firm has a lot of experience
in developing solutions specific to that use case. This includes real-time location system data for flow of
people and assets, end-to-end patient journey workflow, integrated with digital medical records, and
environmental services (portering and housekeeping) solutions. For example, in the portering workflow
solution, ThoughtWire’s SynchronizedOps app optimizes the utilization of high-value assets such as
dialysis bays and x-ray machines by ensuring efficient workflow of patients throughout the hospital
environment. ThoughtWire also can turn down lighting and heat/air-conditioning in rooms that aren’t
being used.
• Digital twin data model.

ThoughtWire’s Digital Twin is a semantic graph database that captures real-time data from OT and IT
systems, IoT devices, people, processes and external data to drive operational and occupant experience
outcomes. The Digital Twin of an asset powers both PrecisionHub and @WorkApp to drive these

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outcomes. The Digital Twin can build relationships between IoT sensor readings, such as occupancy,
outages, CO2 level, etc., and demand, including lighting, energy and cooling. PrecisionHub then delivers
insights to facility management staff so that they can take immediate action to improve the comfort,
safety and wellbeing of a space for occupants.
Based on the Green Quadrant analysis, Verdantix finds that ThoughtWire could improve on:
• Gaps in product around space booking, agile workplace and wellbeing.

While ThoughtWire acknowledges strong user demand for space booking, agile workplace and wellbeing
applications, it does not yet offer these. These are typical features of a space and workplace management
offering and a very noticeable gap in the firm’s offerings. ThoughtWire will need to add these if it is to
move beyond being a healthcare specialist. It plans to add space booking, agile workplace and
wayfinding features in the next major release of its @WorkApp, scheduled for late November 2019.
• Asset management and FDD integration.

While we wouldn’t really expect ThoughtWire to venture into the asset management or FDD spaces, it
does have a roadmap item for integrating with multiple FDD systems and providing consolidated
notifications and workflow in PrecisionHub for maintenance teams. This could be useful in correlating
comfort issues with HVAC faults.
• Geographic penetration and language support.

ThoughtWire’s business is limited to the US and Canada today. Not surprisingly, it does not support any
other languages besides English. Expanding language support and geographies should be on the firm’s
growth chart. A recently announced partnership with Schneider Electric to develop joint solutions for the
healthcare industry should help.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that ThoughtWire should
be included on shortlists by the following buyers:
• North American hospitals and healthcare providers.

ThoughtWire has a lot of expertise in the healthcare space. PrecisionHub should be at the top of the list
for any hospital in North America looking to improve space and workplace management. We say North
America because ThoughtWire has yet to expand its business beyond that market. Canadian healthcare
providers The Scarborough Hospital, RelayHealth and Hamilton Health Sciences are all ThoughtWire
reference customers in healthcare.
• Building managers looking to improve occupant engagement.

With its mobile app and occupant engagement tools, ThoughtWire gives building occupants more
control over their environments in a highly intuitive manner. It’s going one better by using artificial
intelligence to optimize those environments based on occupant feedback. BMS vendors that
ThoughtWire has integrated with include Delta Controls, Honeywell, Johnson Controls and Siemens.

55
• Real estate directors that want to see building operations data in context of occupant experience.
While PrecisionHub isn’t a facilities management platform per se, it does take into account the alert
fatigue that most facilities managers experience on a daily basis by acting as a single pane of glass to
display and consolidate notifications and actionable events from all subsystems in a connected building.
Facilities managers can then prioritize notifications based on the actual number of impacted occupants
and focus on the actions that matter most to the happiness of tenants or resiliency of a building. Uber is
using PrecisionHub in this way across multiple buildings to gain operational efficiencies that take into
account people, process and things.

56
UTC Looks To Leverage EcoEnergy Insights’ Momentum In Retail For Broader
Market
United Technologies Corporation bought its way into the building IoT space when it acquired Wipro’s
EcoEnergy business unit in December 2016. EcoEnergy is now EcoEnergy Insights, a subsidiary of UTC’s Climate,
Controls and Security business unit, which also includes the Carrier HVAC brand. EcoEnergy Insights developed
the CORTIX platform for providing analytical insights around buildings, equipment and operations. Other
offerings include CORTIXedge for data collection and integration at the edge and the Command Center service
offering. A sister firm within UTC’s CCS business unit, Automated Logic, develops the WebCTRL BMS, giving UTC
a BMS data source and controls platform.
EcoEnergy Insights manages nearly 17,000 sites worldwide, mostly in the retail space, both directly and through
partners. The firm also targets banks, K-12 schools, airports, commercial real estate, hotels, manufacturing,
restaurants and water utilities.

Based on the Green Quadrant analysis, Verdantix finds that EcoEnergy Insights has strengths in:
• Retail building expertise.

EcoEnergy Insights has significant momentum in the retail space and serves different customers across
the retail landscape, including small facilities of around 400 square feet in a quick service restaurant
environment to a large retail store of more than 200,000 square feet. It caters to franchisees with just a
handful of sites to large enterprise customers with more than 2,000 sites. In these use cases, CORTIX
monitors and analyses building equipment for availability, compliance, health and efficiency, offering
predictive insights and autonomous actions through BMS integration. It claims to be able to understand
building metrics in the “context” in which the building operates, based on industry, building type and the
spaces within buildings.
• Energy management.
Energy management was EcoEnergy’s original focus when it launched in 2009 and this remains a strength
of the firm today. EcoEnergy Insights produces analytic reports and dashboards on energy consumption
at different levels in a customer organization and shows operational improvement opportunities. It can
categorize normalized savings trends by region, climate zone or asset type. EcoEnergy Insights uses its
patented Service Window framework to identify the relationship between energy consumption patterns
(measured in kWh) and operations and site usage patterns. Once this relationship has been established,
EcoEnergy Insights analyses the patterns and identifies potential energy cost savings for customers.
• Professional services component to engagement.

Coming from Wipro, EcoEnergy Insights boasts a strong professional services heritage. Its Operations
Center solution combines technology and a services model to provide customers with insights and
proactive actions into their operations. The services team comprises domain experts, software engineers
and data scientists who use CORTIX along with other tools to deliver capabilities like omni-channel
customer interfaces, centralized workload management and knowledge management systems to end
customers. While EcoEnergy Insights leads with CORTIX, professional services are a popular add-on.
• Access to UTC resources and expertise.

UTC is a massive firm with more than $66 billion in revenue and 240,000 employees. The Climate,
Controls and Security business unit that EcoEnergy Insights belongs to also includes such brands as

57
Automated Logic, Carrier, Chubb, Kidde and Noresco. The backing and resources of such a large global
firm plus cross-sell opportunities make it easier for EcoEnergy Insights to win large enterprise deals.
Based on the Green Quadrant analysis, Verdantix finds that EcoEnergy Insights could improve on:
• Customer diversity.
EcoEnergy Insights seems strong in the retail space, but it’s not clear that the technology has made many
inroads to other verticals. Though the firm claims to have large customers across hotels, shopping malls,
schools and universities, airports and commercial real estate, it has no identifiable reference customers in
these spaces. The lone case study on its website is for a sustainability management programme at
Thames Water. Having publicly referenceable customers across different industries is a key area of
improvement for EcoEnergy Insights.
• User interface.
We weren’t very impressed with the EcoEnergy Insights user interface, which was very basic and data
heavy but not especially graphical or user-friendly. Customers are expecting a more intuitive interface
that’s easy to get insights from and supports two- and three-dimensional building representations. Most
of the vendors in this study are delivering that.
• Telling its story.

While there is clearly a powerful technology underlying EcoEnergy Insights, the firm isn’t especially adept
at telling its story. Having referenceable customers would help immensely. The firm’s news
announcements and press releases have been few and far between. EcoEnergy Insights’ vision and
strategy, as described on its questionnaire for this study, are at best, generic, focusing on improving
customer experience, optimizing lifecycle costs and enabling digital transformation. One area where the
firm needs to do a better job is in detailing how its relationship with HVAC powerhouse Carrier, the
flagship of UTC’s CCS group, can help customers.

Considering all supplier offerings assessed in the Green Quadrant analysis, we believe that EcoEnergy Insights
• Retailers with multiple and global locations.

EcoEnergy Insights has a clear focus on retailers of different types and sizes, and as part of UTC, it has the
global reach to serve them. Bank branches could also be a good fit as they have a similar distributed
footprint as retailers, though less-intensive asset management needs. Buildings with investments in
flagship UTC brands, especially Carrier, may find EcoEnergy Insights to be an especially compelling fit.
• Firms that would prefer working with a managed service provider.

Customers that work with EcoEnergy Insights don’t have to do it all themselves. There’s a heavy services
component to the EcoEnergy Insights offering that could make this a more appealing choice for firms
with limited internal resources. EcoEnergy Insights has offices in the US, Canada, UK and India but can
leverage UTC resources around the world.

58
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Verdantix Green Quadrant IoT Platforms For Smart Buildings 2019

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Green Quadrant IoT Platforms For

Green Quadrant IoT Platforms For Smart Buildings 2019 ................................................................................................... 13

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

• How should I prioritize my building IoT software investments?

• Fragmentation across the broad ecosystem.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

• Relatively few IoT platform vendors with comprehensive products.

• Competing visions for how to commercialize IoT platforms.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

• Growing attempts to address security and privacy concerns.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

Building occupant wellbeing and productivity 54% 37% 9%

Maximizing space utilization 52% 39% 9%

Increasing use of mobile applications 33% 51% 16%

Onsite power generation and electric vehicles 31% 45% 23% 1

Changing real estate prices 27% 50% 23% 1

Rise of coworking and serviced offices 26% 53% 22%

Unassigned seating (hotdesking) 22% 43% 34% 1

Very influential Influential Not influential Don't know

Note: percentages less than 2% are written as numbers

Deployment Of IoT In Facilities Management Across Nine Usage Scenarios

Building automation and control 23% 39% 23% 14% 1

Space utilization monitoring 17% 21% 27% 35% 1

Continuous commissioning of mechanical

Indoor environmental monitoring 14% 30% 17% 36% 3

Continuous leak or fault detection 14% 34% 17% 34% 2

Monitoring condition of assets and facilities 12% 37% 22% 29% 1

Capturing temperature data (e.g water

Energy management 9% 44% 20% 26% 1

Staff hotdesking / agile office 7% 21% 26% 45% 1

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

• IoT platform adoption has lagged other technologies.

• A BMS-centric view of building control and automation still prevails.

Data Management, Cost And Complexity Are Firms’ Biggest Challenges

• Firms are awash in data and struggling to manage it all.

• Complexity is growing along with data and IoT technologies.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

Software Investment Plans By Type Of Software

“To what extent do you use the following software technologies?”

Building management system (BMS) 37% 34% 13% 8% 7% 2

Computerized maintenance management system

Converged security platform 24% 30% 18% 7% 15% 7%

Workplace management software 20% 33% 19% 7% 17% 2

Building information model (BIM) 18% 34% 34 29% 12%

Integrated workplace management system (IWMS) 12% 32% 22% 9% 22% 4

IoT platform for buildings 8% 33% 24% 11% 19% 5

Implemented at all relevant sites Implemented at multiple locations Evaluating or trialling

Note: percentages less than 6% are written as numbers

• Keeping costs in check remains a challenge.

• Culture, security and resource allocation are also on buyers’ minds.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

• Cost reduction will drive most building IoT initiatives.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

Top Reasons For Implementing IoT Solutions

• Improving the employee or occupant experience is a key goal.

• Improved visibility and control are a perceived benefit of IoT.

GREEN QUADRANT IOT P LATFORMS FOR SMART BUILDINGS 2019

Green Quadrant Methodology

• Analysis from the buyer’s perspective.

• Reliance on professional integrity.