APPENDIX 1

TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE

FACULTY OF ACCOUNTANCY, FINANCE AND BUSINESS

ABDM1183 INTRODUCTION TO BUSINESS

INDIVIDUAL WRITTEN ASSIGNMENT

[DIPLOMA IN ACCOUNTING]

NAME STUDENT ID

WOO YOKE MEI 21ABD09620

NAME OF LECTURER : Ms. Sangeet Kaur D/O Manjit Singh

NAME OF TUTOR : Ms. Sangeet Kaur D/O Manjit Singh

TUTORIAL GROUP : Group 1

DATE OF SUBMISSION : 27 March 2022

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Turnitin Report Summary

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 APPENDIX 4

PLAGIARISM STATEMENT – INDIVIDUAL ASSIGNMENT

FACULTY OF ACCOUNTANCY, FINANCE AND BUSINESS

PLAGIARISM STATEMENT

Read, complete and sign this statement to be submitted with your written work.

I confirm that the submitted work is all my own work and are in my own words.

Name (Block Capitals) Reg. No. Signature

1. …WOO YOKE MEI… ……..21ABD09620…… ………WOO……….

Programme ………DIPLOMA IN ACCOUNTING………..

Tutorial Group ……………..…GROUP 1………………..……

Date ……THURSDAY 3.00PM – 4:30PM………...

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Table of Content

Contents Page Number

Cover Page (Appendix 1) 1

Turnitin Report Summary 2 – 10

Plagiarism Statement (Appendix 4) 11

Table of Content 12

Contents

Part 1 – Introduction 13 – 14

Part 2 – 4 Leadership Traits 15 – 16

Part 3 – Leadership Style and 2 Benefits 17

Part 4 – 5 sources of Leader Power 18 – 19

Assessment Grid (Appendix 3) 20 – 22

Feedback Form (Appendix 2) 23

References 24 – 29

Appendices 30 – 36

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Content

Part 1 – Introduction

In Appendix 1, Jeffrey Preston Bezos also known as Jeff Bezos who born in
Albuquerque, New Mexico, the USA on January 12, 1964. He is an American entrepreneur
who is the founder and CEO of Amazon. Amazon is an online bookseller, and online retailer
of various products (Encyclopedia Britannica, 2022).

He realized that buying or selling products and services on the Internet would be a
huge exploration and development area. To this end, he founded Amazon, an e-commerce
company in 1995. In 1997, Amazon’s success has made it one of the most important
companies on the Internet. In addition, he also manages to conquer the internet business.
(History-biography, 2022).

As the largest shareholder of Amazon, he still retains considerable control of the

company which he founded in Seattle garage in 1995. His equities in Amazon are worth
about $180 billion. Jeff Bezos, the CEO of Amazon, resigned after Donald Trump was
elected president. After retiring from the position of CEO of Amazon, he becomes the
executive chairman of the company (ICSTD, 2022).

A skill that makes Bezos a great success is deconstructing products, processes, and
ideas. Before the Internet was taken seriously, he read an article that said that the Internet
grew by 2,300% annually. Therefore, he deconstructs the traditional delivery business
process, and “The Earth’s Biggest Bookstore” was born. Besides that, Bezos also accepts new
and unique experiences. He accepts new experiences as a way of participating in interactive
learning. He may never have thought that disassembling his grandfather’s Caterpillar tractor
would lay the foundation for his destructive thinking in the future. It is because different
experiences allow divergent thinking, and increase the innovative ability (Gregersen, 2015).

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 Here are the achievements of Jeff Bezos. In 2011, he was awarded an Innovation
Award by an Economist. After that, he was named entrepreneur of the year by Fortune
magazine in 2012 (Appendix 2). In 2011 and 2012, he was a member of the executive
committee of the Business Council. In 2018, he appeared on the Forbes list with an estimated
net worth of $106 billion.

Bezos also won the best CEO award in the world from Harvard Business Review
(Appendix 3). He was also rated as one of the 50 best leaders in the world by Fortune
magazine (Appendix 4). In September 2016, he won the Heinlein Prize for the progress of
space marketing (Appendix 5). Since 2017, he has seen the growth of Amazon’s stock that
rose by greater than 130% which made him gain more than $100 billion. After that, Bezos
became the richest man in the world (History-biography, 2022).

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Part 2 – 4 Leadership Traits of Jeff Bezos

First and foremost, the first leadership trait of Jeff Bezos is he has an innovative and
creative mindset. The best leader seldom follows laid-out pathways or duplicates the courses
others have taken. All things considered, they embrace better approaches for thinking and
systems that others presently can't seem to attempt. As a pioneer, Bezos should plan to focus
on inventiveness so he can explore different avenues regarding imaginative arrangements and
elective ways to deal with arriving at objectives (Indeed Editorial Team, 2021). For example,
Jeff Bezos makes Amazon Go grocery store. Due to the popularity of e-commerce sites,
selling foods online is difficult. Even PeaPod, which has occupied this space for several
decades, does not have grocery stores in brick-and-mortar grocery stores. Fortunately for
Amazon, he put two and two together and decided that online grocery stores were no longer
an option and created Amazon Go (Appendix 6) (Cawley, 2017).

Apart from that, the leadership trait of Jeff Bezos is he does not be afraid of being
rejected. The word “rejection” is not meaning as “failure”, but it shows that your work has
not found its destination (Khairalla, 2022). For example, the failure of Amazon ‘Fire Phone’
(Appendix 7). In 2010, Amazon was worried about the revenue loss of mobile app stores.
They decided to try to connect mobile users directly to their products to solve financial
problems. When Amazon launched the Fire Phone in 2014, this idea became a reality and it
proved to be a failure because of improper planning. As a result, Amazon admitted failure,
and Fire Phone stopped producing just 3 months after its launch. Thus, Amazon has lost $170
million in the research and development of the Fire Phone. However, Bezos believes that
when the company becomes complacent, it will not continue to try and will not embrace
failure (Ian, 2021).

Moreover, the third leadership trait of Jeff Bezos is he is a risk-taker when he

manages his company. There is nothing great that ever comes from our comfort zone.
Usually, the best ideas are achieved through experiments. In the process of making Amazon
successful, Bezos has taken some bold steps in decision-making. According to him, even if
we fail in our adventure, it’s still a success. It is because we can learn something else from
taking that risk (Khan, 2021). For example, Bezos had decided to fire up his own business.

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He had no cash, and the main financial backers he had were his folks. He realizes that there
was a 70% opportunity for disappointment, yet his persistence didn't let him back down from
the gamble. Today he is perhaps the most extravagant man on the planet, and his quality of
facing a serious challenge hasn't subsided. The presentation of Kindle against the iPad is a
distinctive worldview exhibiting Bezos's trying character (Appendix 8 & 9) (Editorial Staff,
2019).

Lastly, Jeff Bezos also always thinks long-term. When he doesn’t run Amazon, his
passing time includes helping to develop a 10,000-year clock. He claims that the purpose was
to symbolize the importance of long-term thinking (Khairalla, 2022). For instance, he
mentioned that he always thinks three years ahead and only makes a few good decisions per
day and this is critical for a CEO. That was different when Amazon was a start-up in the mid-
1990 and he need to make hundreds of decisions per day and even package shipments and
deliver the goods to the post office by himself. When Amazon went public in 1997, the
number of employees of the company increased from 158 to 614 people. Nowadays, Amazon
has more than 1 million employees around the world (Scipioni, 2021). Thus, he has to think
long-term about his company.

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Part 3 – Leadership Style and 2 Benefits

The leadership style of Jeff Bezos is as a transformational leader. Transformational

leadership is a kind of leadership style, in which leaders encourage, inspire and motivate
employees to innovate and create change, which will contribute to the development of the
company and shape its future success. This is achieved by establishing a strong sense of
corporate culture, employee ownership and independence in the workplace, and setting an
example in the management (White, 2018).

This leadership style represented Bezos has accepted the changing market trends with
pleasure. While Amazon at first started selling books, it has been extended to almost all
products in the market. For example, Amazon's acquisition of Whole Foods (Appendix 10),
making of no-checkout supermarkets (Appendix 11), and staple memberships through
conveyance (Rigby, 2022).

The first benefit of as a transformational leader is solving problems. Compared to

transactional leadership which all the decisions and problem-solving are done by the leader,
the transformational leader is much better. The most important aspect of transformational
leadership is fostering collaboration among team members. This enables the team members to
learn more, be more creative and put forward new ideas more often than any other way
(Gentle, 2021).

Moreover, the second benefit of as a transformational leader is that can improve

communication. In most workplaces, a worrying problem comes down to how leaders
communicate with their employees. If employees do not have the right information about
their role, the requirements of a project, and the expectations of managers, they cannot do
their jobs as intended. One of the main benefits of transformational leadership is that
managers must provide feedback to team members regularly to ensure that they keep in the
right direction. Thus, this can promote better communication, and the result is better resulted
(Gentle, 2021).

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Part 4 – 5 Sources of Leader Power

The first leader power that Jeff Bezos might use to influence others is legitimate
power. Based on Appendix 12, the organizational hierarchy structure shows that Bezos is the
CEO of Amazon. Bezos can use this leader power to influence others is because his position
in Amazon is very high and powerful as he is the CEO. Therefore, he can use this power to
do anything about the company and the employees. For example, Bezos has set up a “3
question hiring test” to hire his employees. It is because he is the CEO of the company, so he
has the right to do this in order to hire responsible and high-quality employees (Danial,
2019). In addition, Bezos also has the right to assign the projects to his employees and
monitor the employees’ work in the company.

Furthermore, the second leader power that Jeff Bezos might use to influence others is
reward power. The CEO of Amazon, Jeff Bezos has provided a lot of learning opportunities,
career development opportunities, and a positive working environment to his employees and
workers to motivate them (ICSTD, 2022). In other words, the Amazon employees also are
provided financial success. For example, the full-timer, part-timer, seasonal employees, and
contractors, can get their hourly salary at least $15 per hour. In addition, the employees also
have potential chances to own the Amazon stock, join paid life insurance, and have mishap
protection. Financial consultation and estate planning services are also provided, and paid
short-term and long-term disability services are also provided if necessary (Amazon, 2022).

Coercive power is also one of the sources of leader power. As we all know, Amazon
has a very stressful and demanding work culture. There are many stories of Amazon
employees having a nervous breakdown due to work stress. If the employees' performance is
not up to standard, or they don't accept the company culture, they will soon be fired. As the
CEO of Amazon, Bezos can cut off the salary and fire the employees if they are not obeying
the order. An example of Bezos firing an employee, Sarah Matloff who is an employee of
Amazon recently received a bone marrow transplant to treat rare aplastic anemia. She sent an
email to Jeff Bezos to complain about her boss bullied her several times during treatment.
Soon, Matloff was fired immediately by Jeff Bezos when he was realized that the email was
completely insincere (RUNT, 2022).

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 Besides that, the fourth leader power that Jeff Bezos might use to influence others is
expert power. When Bezos was a child, he spent his summer fixing the windmills and
hardware on his grandparents’ farm in Texas. Nowadays, Bezos credits his summers dabbling
with farm hardware for his propensity for trial and error. Therefore, he pushed Amazon to
maintain its rule as the most successful online retail company in the world (Gregersen, 2015).
In addition, in early December 2013, Bezos disclosed a new experimental plan of Amazon,
called "Amazon Prime Air", which to provide delivery services to customers. These drones
can convey things weighing as much as five pounds and can going inside a 10-mile distance
of the company (Appendix 13) (Biography, 2018).

Last but not least, referent power is the last leader power that Jeff Bezos might use to
influence others. According to Appendix 14, Bezos is the top 2 of the 15 most admired
people in Technology in the year 2016 (Dhiraj, 2016). It is because he is an individual who
has had an extraordinary outcome in the realm of business by establishing Amazon (Merlin,
2022). Here is the example of referent power about Bezos. Everybody knows about Bezos for
being something other than the Founder and CEO of Amazon. The entrepreneur deserves the
admiration and certainty of thousands of Amazon workers around the world. His hard-
working attitudes, authority characteristics, and values make him charming to all (Das, 2021).

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 TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
ABDM1183 Introduction to Business
INDIVIDUAL ASSIGNMENT MARKING RUBRIC ( Appendix 3)
Contents 80 marks

Presentation – Layout and structure of the report 10 marks

Reference & citation 10 marks

Total 100 marks

Contents (80 marks)

Marks Description Criteria Marks

Awarded

64 – 80 A – Excellent Descriptions & explanations of issues, concepts, and ideas are very clearly
written with a smooth and logical flow.
(80%)
Demonstrates an in-depth understanding of the subject matter by including
information beyond those discussed in the class and able to criticise and/or
provide suggestions to the subject matter.

52 – 63 B – Above Descriptions & explanations of issues, concepts, and ideas are presented
Average clearly with a logical flow.
(65% -
79%) Demonstrates understanding of the subject matter, mostly on learning
from classes with some indication of further reading.

41 – 51 C – Average Descriptions & explanations of issues, concepts, and ideas are presented
moderately clear and structured. There is some attempt to present the
(51% - discussion or argument in a coherent manner.
64%)
Demonstrates a fair understanding of the subject matter, mostly learning
from classes.

32 – 40 D – Marginal Descriptions and explanations of issues, concepts and ideas are presented
Pass / Fail poorly and unclear.
(40% -
50%) Demonstrates some fundamental understanding of the subject matter.

0 – 31 F – Fail Descriptions and explanations of issues, concepts and ideas are presented
in an unstructured manner and incoherently.
(< 40%)
Demonstrates minimal or no understanding of the subject matter.

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Layout and Structure (10 marks)

Marks Description Criteria Marks

Awarded

8 - 10 A – Excellent Essay presented in an “easy to read” manner (font type, font size, line
spacing, paging and neatness).

Essay is well-structured, with the introduction, body and conclusion

clearly written and there is a smooth and logical flow to the presentation of
the discussion or argument.

5–7 B/C– Essay presented in a relatively “easy to read” manner (font type, font size,
Average line spacing, paging and neatness).

Essay is structured with the introduction, body and conclusion, and there is
a moderately smooth flow to the presentation of the discussion or
argument.

0–4 D/F- Essay presented messily, and is difficult to read (font type, font size, line
Marginal spacing, paging and neatness).
Pass / Fail
Essay is poorly structured or unstructured, and the discussion or argument
is presented incoherently.

Reference and Citation (10 marks)

Marks Description Criteria Marks

Awarded

8 - 10 A – Excellent Citations are used correctly according to Harvard Referencing System in

the essay for all types of sources.

All the references are directly relevant to questions and are formatted
correctly.

Most of the relevant references have been found and are used in the
essay, and listed in the list of references.

5–7 B/C– Citations are used correctly for most types of sources.
Average
Most of the references are included and presented correctly.

Some of the relevant references have been found and are listed. But, there
are a number of irrelevant references.

0–4 D/F- Weak or no attempt to provide citations and references properly.

Marginal
Pass / Fail The relevance of material in the essay is quite inadequate or does not
appear at all.

TOTAL MARKS

FINAL MARKS =

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Comments:

Assessed by:
Name: ________________________________ Date: ____________________________

Reviewed by:

Name: ________________________________ Date: _____________________________

Reviewer’s comments:

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 APPENDIX 2

FACULTY OF ACCOUNTANCY, FINANCE AND BUSINESS

COURSEWORK FEEDBACK FORM FOR WRITTEN REPORT

COURSE CODE/ COURSE TITLE: ABDM1183 INTRODUCTION TO BUSINESS

NAME OF STUDENT(s): ID No:
WOO YOKE MEI 21ABD09620

PROGRAMME: DIPLOMA IN ACCOUNTING

YEAR OF STUDY: Year 1 ACADEMIC YEAR: 2022
SEMESTER: Sem 2
GROUP NO: Group 1
COURSEWORK NO: 1 NATURE OF MARKS ALLOCATED:
COURSEWORK:
(Individual Written /100
Assignment)

COMMENTS:

Student’s Date: 1 April 2022 Lecturer/Tutor’s Date:

Acknowledgement: Signature:
WOO YOKE MEI
Note: This form must be submitted together with the assessment grid/grading criteria
and Turnitin report for the coursework.

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References
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2. Anthony, S., 2012. Kindle Fire HD 8.9 vs. iPad 3: Is the Apple Experience really
worth $200?. [Online]
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ipad-3-is-the-apple-experience-really-worth-200
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3. Biography, 2018. Jeff Bezos. [Online]

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4. Boyle, A., 2016. Amazon’s Jeff Bezos wins Heinlein Prize for space
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space-blue-origin/
[Accessed 13 March 2022].

5. BOYLE, A., 2016. Photos: Amazon’s first ‘Prime Air’ cargo jet takes spotlight at
Seattle’s Seafair air show. [Online]
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6. Cawley, C., 2017. 4 Innovations From the Mind of Jeff Bezos. [Online]
Available at: https://tech.co/news/innovations-mind-jeff-bezos-2017-04
[Accessed 17 March 2022].

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7. Chopra, A., 2022. Will Amazon’s acquisition of Whole Foods disrupt the grocers?.
[Online]
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disrupt-the-grocers/
[Accessed 19 March 2022].

8. Cook, J., 2012. The ‘ultimate disrupter’ Jeff Bezos named Fortune’s Businessperson
of the Year. [Online]
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fortunes-businessperson-year/
[Accessed 13 March 2022].

9. Danial, 2019. This is How Amazon CEO Jeff Bezos Hires His Employees. [Online]
Available at: https://www.ajobthing.com/blog/this-is-how-amazon-ceo-jeff-bezos-
hires-his-employees
[Accessed 24 March 2022].

10. Das, M., 2021. REFERENT POWER: THE SECRET TO GETTING PEOPLE TO DO
WHAT YOU WANT. [Online]
Available at: https://gettingpeopleright.com/resources/referent-power/
[Accessed 24 March 2022].

11. Dhiraj, P. D. A. B., 2016. The 15 Most Admired People In Tech Among IT
Professionals, 2016. [Online]
Available at: https://ceoworld.biz/2016/07/22/15-admired-people-tech-among-
professionals-2016/
[Accessed 19 March 2022].

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12. Dudovskiy, J., 2020. Amazon Organizational Structure: a brief overview. [Online]
Available at: https://research-methodology.net/amazon-organizational-structure-2-2/
[Accessed 19 March 2022].

13. Editorial Staff, 2019. 10 Personality Traits of Jeff Bezos- Richest Man. [Online]
Available at: https://www.businessalligators.com/jeff-bezos-personality-traits/
[Accessed 17 March 2022].

14. Encyclopedia Britannica, 2022. Jeff Bezos an American entrepreneur. [Online]

Available at: https://www.britannica.com/biography/Jeff-Bezos
[Accessed 13 March 2022].

15. Gentle, S., 2021. The Advantages of Transformational Leadership. [Online]

Available at: https://www.onrec.com/news/news-archive/the-advantages-of-
transformational-leadership
[Accessed 19 March 2022].

16. Gregersen, H., 2015. The one skill that made Amazon’s CEO wildly successful.
[Online]
Available at: https://fortune.com/2015/09/17/amazon-founder-ceo-jeff-bezos-skills/
[Accessed 13 March 2022].

17. Gregersen, H., 2015. The one skill that made Amazon’s CEO wildly successful.
[Online]
Available at: https://fortune.com/2015/09/17/amazon-founder-ceo-jeff-bezos-skills/
[Accessed 21 March 2022].

18. History-biography, 2022. Jeff Bezos biography. [Online]

Available at: https://history-biography.com/jeff-bezos/

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 [Accessed 13 March 2022].

19. Ian, 2021. 5 Failures of Jeff Bezos and How He Overcame Them. [Online]
Available at: https://press.farm/5-failures-of-jeff-bezos-and-how-he-overcame-them/
[Accessed 17 March 2022].

20. ICSTD, 2022. How Did Jeff Bezos Motivate His Employees?. [Online]
Available at: https://www.ictsd.org/business/jeff-bezos/how-did-jeff-bezos-motivate-
his-employees/
[Accessed 19 March 2022].

21. ICSTD, 2022. What Are Jeff Bezos Functions, Roles And Responsibilities Within His
Organization?. [Online]
Available at: https://www.ictsd.org/business/jeff-bezos/what-are-jeff-bezos-functions-
roles-and-responsibilities-within-his-organization/#qa_6
[Accessed 13 March 2022].

22. Ignatius, A., 2014. The Best-Performing CEOs in the World. [Online]
Available at: https://hbr.org/2014/11/the-best-performing-ceos-in-the-world
[Accessed 13 March 2022].

23. Indeed Editorial Team, 2021. 10 Traits of Highly Effective Leaders (and How To
Develop Them). [Online]
Available at: https://www.indeed.com/career-advice/career-development/top-
leadership-traits
[Accessed 17 March 2022].

24. Johnston, C., 2018. Amazon opens a supermarket with no checkouts. [Online]
Available at: https://www.bbc.com/news/business-42769096
[Accessed 19 March 2022].

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25. Khairalla, R., 2022. 21 Leadership Traits of Jeff Bezos. [Online]
Available at: https://writingtipsoasis.com/leadership-traits-of-jeff-bezos/
[Accessed 17 March 2022].

26. Khan, U., 2021. Jeff Bezos Leadership Style: 7 Valuable Principles You Can Use.
[Online]
Available at: https://www.distraktart.com/jeff-bezos-leadership-style/
[Accessed 17 March 2022].

27. Merlin, S., 2022. Reasons to admire Jeff Bezos. [Online]

Available at: https://whisperscabins.com.au/reasons-to-admire-jeff-bezos/
[Accessed 21 March 2022].

28. Rigby, A., 2022. Is Jeff Bezos’ leadership style good or bad? It’s complicated.
[Online]
Available at: https://www.fingerprintforsuccess.com/blog/jeff-bezos-leadership-
style#toc-section-1
[Accessed 19 March 2022].

29. RUNT, 2022. Jeff Bezos fires idiot who actually took him up on reporting abuse.
[Online]
Available at: https://runt-of-the-web.com/jeff-bezos-fires-idiot
[Accessed 19 March 2022].

30. Scipioni, J., 2021. Why Jeff Bezos always thinks three years out and only makes a few
decisions a day. [Online]
Available at: https://www.cnbc.com/2020/12/31/why-jeff-bezos-always-thinks-three-
years-out-and-o.html
[Accessed 17 March 2022].

28
31. Statt, N., 2018. Amazon just launched a mini version of its cashier-less Go store in
Seattle. [Online]
Available at: https://www.theverge.com/2018/12/12/18138353/amazon-go-store-
small-format-seattle-launch
[Accessed 17 March 2022].

32. Verma, H., 2021. Why Jeff Bezos considers Fire Phone Failure a Good Thing?.
[Online]
Available at: https://startuptalky.com/jeff-bezos-fire-phone-failure/
[Accessed 17 March 2022].

33. White, S. K., 2018. What is transformational leadership? A model for motivating
innovation. [Online]
Available at: https://www.cio.com/article/228465/what-is-transformational-
leadership-a-model-for-motivating-innovation.html
[Accessed 19 March 2022].

34. Yahoo Image, 2016. Fortune April 1 2016 The World's 50 Greatest Leaders Jeff
Bezos. [Online]
Available at:
https://malaysia.images.search.yahoo.com/images/view;_ylt=AwrWnKMvHipiPTQA
qV3lPwx.;_ylu=c2VjA3NyBHNsawNpbWcEb2lkAzFlNGMwMzA3YWVhYTVjZjF
jODhiZTM5MDNlZjIxMjRlBGdwb3MDMgRpdANiaW5n?back=https%3A%2F
%2Fmalaysia.images.search.yahoo.com%2Fsearch%2Fimages%3Fp%3DJe
[Accessed 13 March 2022].

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Appendices
Appendix 1: A photo of Jeff Bezos (Encyclopedia Britannica, 2022)

Appendix 2: Jeff Bezos was named entrepreneur of the year by Fortune magazine in 2012
(Cook, 2012)

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Appendix 3: The top 100 ranking best-performing CEOs in the world (Ignatius, 2014)

Appendix 4: Jeff Bezos rated as one of the 50 best leaders in the world by Fortune magazine
(Yahoo Image, 2016)

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Appendix 5: Amazon’s Jeff Bezos wins Heinlein Prize for space commercialization at Blue
Origin (Boyle, 2016)

Appendix 6: Amazon Go grocery store (Statt, 2018)

Appendix 7: Jeff Bezos with Fire Phone (Verma, 2021)

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Appendix 8: Jeff Bezos with Kindle Fire HD tablets (Anthony, 2012)

Appendix 9: Amazon Kindle Fire HD 8.9 vs. Apple iPad 3 (Anthony, 2012)

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Appendix 10: Amazon’s acquisition of Whole Foods (Chopra, 2022)

Appendix 11: Amazon opens a supermarket with no checkouts (Johnston, 2018)

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Appendix 12: Amazon’s Organizational Hierarchy Structure (Dudovskiy, 2020)

Appendix 13: Amazon’s first “Prime Air” cargo jet soars over Seafair (BOYLE, 2016)

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Appendix 14: The 15 Most Admired People in Tech Among IT professionals, 2016 (Dhiraj,
2016)

36