Scribd Logo
Upload

Welcome to Scribd!

  • 16 views

    Leaving Phone Messages: Before Class

    Uploaded by

    Noriza Usman
    This document provides information about leaving phone messages, including key expressions and examples. It contains: 1. A dialogue demonstrating leaving a phone message where a caller asks the person answering to tell "Mr. Thomas" the caller's name and reason for calling, and to have Mr. Thomas call them back at a provided number. 2. A list of 3 common expressions for leaving phone messages, such as "Could you tell [name] that [caller] called?" and examples of using each expression. 3. Exercises for learners to practice leaving phone messages by filling in blanks and roleplaying different call scenarios.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content

    You might also like

    Leaving Phone Messages: Before Class

    Uploaded by

    Noriza Usman
    16 views7 pages
    This document provides information about leaving phone messages, including key expressions and examples. It contains: 1. A dialogue demonstrating leaving a phone message where a caller asks the person answering to tell "Mr. Thomas" the caller's name and reason for calling, and to have Mr. Thomas call them back at a provided number. 2. A list of 3 common expressions for leaving phone messages, such as "Could you tell [name] that [caller] called?" and examples of using each expression. 3. Exercises for learners to practice leaving phone messages by filling in blanks and roleplaying different call scenarios.

    Original Description:

    Original Title

    Untitled

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides information about leaving phone messages, including key expressions and examples. It contains: 1. A dialogue demonstrating leaving a phone message where a caller asks the person answering to tell "Mr. Thomas" the caller's name and reason for calling, and to have Mr. Thomas call them back at a provided number. 2. A list of 3 common expressions for leaving phone messages, such as "Could you tell [name] that [caller] called?" and examples of using each expression. 3. Exercises for learners to practice leaving phone messages by filling in blanks and roleplaying different call scenarios.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    16 views7 pages

    Leaving Phone Messages: Before Class

    Uploaded by

    Noriza Usman
    This document provides information about leaving phone messages, including key expressions and examples. It contains: 1. A dialogue demonstrating leaving a phone message where a caller asks the person answering to tell "Mr. Thomas" the caller's name and reason for calling, and to have Mr. Thomas call them back at a provided number. 2. A list of 3 common expressions for leaving phone messages, such as "Could you tell [name] that [caller] called?" and examples of using each expression. 3. Exercises for learners to practice leaving phone messages by filling in blanks and roleplaying different call scenarios.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 7

    Chapter II

    Unit

    11 Leaving
    Phone Messages
    Goal
    By the end of this lesson, students will be able to use new vocabulary
    and speech patterns to leave phone messages.

    Before class 1
    Saying It Right

    Please ask him to call to me at 123-456-7890?


    Please ask him to call me at 123-456-7890?

    Proper Sentence : Please ask him to call me at 123-456-7890?

    1/ Bu sine ss c our se - Ba sic


    Before class

    Chapter II Business Calls


    2
    Dialogue

    S Hello? May I speak to Mr. Thomas?

    T I’m sorry, Mr. Thomas is unavailable.


    Would you like to leave a message?

    S Yes, please.
    Could you tell Mr. Thomas that Hannah Jung called?

    T Hannah Jung, right?

    S Yes, that’s right. Also, would you mind telling Mr. Thomas
    that I wanted to talk about the Project Carrot sales
    agreement?

    T Sure. And how should Mr. Thomas return your call?

    S Please ask him to call me at 123-456-7890. Thank you.

    Un it 1 1 L e a vin g P h o n e M e s s a g e s / 2
    Before class 3

    Key Expressions

    1 Could you tell Mr. Thomas that Hannah Jung called?


    Could you tell A that B called?

    - Could you tell Dr. Lewis that Mark Lowes called?


    - Could you tell Lawrence that Alice called?
    - Could you tell Lisa that Meredith called?

    2 Would you mind telling Mr. Thomas that I wanted to talk


    about the Project Carrot sales agreement?
    Would you mind telling A that I wanted to talk about B?́

    - Would you mind telling Alison that I wanted to talk about the Capricorn
    presentation?
    - Would you mind telling Peter that I wanted to talk about the concert on
    Saturday?
    - Would you mind telling Joseph that I wanted to talk about the new office
    blueprints?

    3 Please ask him to call me at 123-456-7890.


    Please ask him/her to ~.

    - Please ask him to call me on my mobile at 345-654-2398.


    - Please ask her to stop by my office when she has a chance.
    - Please ask her to check the e-mail I sent her as soon as possible.

    3/ Bu sine ss c our se - Ba sic


    1:1 Practice

    Chapter II Business Calls


    1
    Warm up – Name Five Things

    Guide Name five things you can do with your smartphone.

    Example send text messages, play games…

    Dialogue

    S Hello? May I speak to Mr. Thomas?

    T I’m sorry, Mr. Thomas is unavailable.


    Would you like to leave a message?

    S Yes, please.
    Could you tell Mr. Thomas that Hannah Jung called?

    T Hannah Jung, right?

    S Yes, that’s right. Also, would you mind telling Mr. Thomas
    that I wanted to talk about the Project Carrot sales
    agreement?

    T Sure. And how should Mr. Thomas return your call?

    S Please ask him to call me at 123-456-7890. Thank you.

    Un it 1 1 L e a vin g P h o n e M e s s a g e s / 4
    1:1 Practice 2
    Exercise I

    Structure “ Could you let ____________ know that I called to


    ____________? And could you also let him/her know that
    he/she can reach me at ____________ ? Thank you.”

    Task 1
    Call recipient Reason for call Contact method

    discuss new call office 212-567-9183 or


    Laura Sanders
    website design mobile 917-123-4598

    Task 2
    Call recipient Reason for call Contact method

    call mobile 435-


    Dennis Lark confirm lunch appointment tomorrow
    6738-2938

    Sample Answer

    Task 1: Could you let Laura know that I called to discuss the new website design? And could you
    also let her know that she can reach me at my office at 212-567-9183 or on my mobile at
    917-123-4598? Thank you.

    Task 2: Could you let Dennis know that I called to confirm our lunch appointment tomorrow?
    And could you also let him know that he can reach me on my mobile at 435-6738-2938?
    Thank you.

    5/ Bu sine ss c our se - Ba sic


    1:1 Practice

    Chapter II Business Calls


    3
    Exercise II
    role-play

    Situation You have an appointment with a client, Jennifer Michaels. She


    is supposed to meet you at Bloom House restaurant, but she is
    20 minutes late. You call her office because you are worried.

    S You T Jennifer’s secretary

    Step 1
    Greet the secretary and ask to speak with Jennifer.

    Step 2
    Give your name and explain why you are calling.

    Step 3
    Tell the secretary that Jennifer can contact you on your mobile number or
    the restaurant number (582-2472-2847).

    Un it 1 1 L e a vin g P h o n e M e s s a g e s / 6
    1:1 Practice 4
    Further Application

    Task One of the hardest parts of phone messaging is making sure


    the person taking the message has the right name and phone
    number. In the following examples, practice spelling the
    person’s name and confirming the phone number.

    1 Jae Min Kwon. (+82) 2-4255-8293

    2 Anya Korlikovna. (+8) 495-324-49-53

    3 Amadi Ouagadou. (+226) 61-60-23-74

    Challenge Question
    Sometimes we accidentally (or maybe on purpose) leave weird or funny
    phone message. Can you think of any weird or funny phone message you
    have received or made? If so, what was it?

    7/ Bu sine ss c our se - Ba sic

    You might also like