Sky Care Catering Services

No 1A Service Road,
Murtala Mohammed International Airport,
Ikeja, Lagos

CUSTOMER SATISFACTION SURVEY QUESTION Rev: SCCS-FRM-016

Sky care Catering Services sincerely appreciate the opportunity to work with you in the provision of in-flight
catering services to your Airline. In other to ensure that our standard of Service delivery is continually
improved and sustained, we would like your input on the services we provide. Please take a few minutes to
complete this customer satisfaction evaluation form. Thank you for your cooperation, time and help in
improving our Services.

CLIENT NAME:

NAME OF CLIENT REPRESENTATIVE:

POSITION:

PHONE NO:

EMAIL :

Staff knowledge/Execution

Excellent Unacceptable
5 4 3 2 1
1. Did we exhibit the correct skills needed for the
Catering Service? Were you confident in our
ability to manage the Service?

2. How would you rank the execution of the

Services?

Staff Professionalism/Courtesy

Excellent 4 3 2 Unacceptable
 5 1
3. How would you rank our professionalism?

4. Does staff listen to your questions,

Instructions, concerns and take interest in
providing answers and solutions?

5. How is the quality of our Service delivery

6. How would you rank our process of getting

problems resolved to your satisfaction?

Timeliness/Resourcefulness

Excellent Unacceptable
5 4 3 2 1
7. Do we cater your airline on time?

8. Do we respond to your questions and

concerns?

9. Do staff provide solution to your

problems/requests

Accessibility/Customer Service

Excellent Unacceptable
5 4 3 2 1
10. What is your overall opinion of our services?

11. Were you kept up-to-date on issues or

concerns? How was the quality of our customer
service?
Overall Opinion

How can we improve our services to you? Please use the space below to provide any additional
12.
comments and suggestions to help us improve.

Signature:

Date:

Thanks for your co-operation…