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Summative Quarter 2 Marketing
Summative Quarter 2 Marketing
Summative Quarter 2 Marketing
Department of Education
Region VI – Western Visayas
Schools Division of Iloilo
POTOTAN NATIONAL HIGH SCHOOL
POTOTAN, ILOILO
C. Developing the research design D. Analyze data and interpret research findings
7. What is the first stage of buyer decision process in which the consumer
recognizes a problem or need?
A. Information search C. Purchased decision
B. Alternative evaluation D. Post purchase decision
8. What refers to the stage of the buyer decision process where consumers take further action after
purchase based on their satisfaction or dissatisfaction?
A. Information search C. Purchased decision
B. Alternative evaluation D. Post purchase decision
9. What is the stage of buyer decision process in which the consumer is aroused to search for more
information; the consumer may simply have heightened attention or may go into active information
search?
A. Information search C. Purchased decision
B. Alternative evaluation D. Post purchase decision
10. A particular automobile company works to keep its customers happy after
sale, aiming to delight each one of them in order to increase their customer lifetime value.
Which of the following steps of the buyer decision process does the company exemplify?
A. Need recognition C. post purchase
B. Purchase decision D. Information search
11. All the businesses that purchase goods or services and modify them for the
purpose of reselling are collectively called as __________.
A. Business market C. Modified rebuy
B. Business - to business market D. Straight rebuy
14. The buyer reorders something with modifications. Suppliers are most likely
to get nervous and feel pressure to put their best foot forward in which of
the following types of buying situations?
A. Modified rebuy C. Straight rebuy
B. Business purchase decision D. New task situation