Peter Famakinwa

Building B, Unit 3. 1262 1st Street Brandon, MB R7A 2Y6 | 2049221506 | peterfamaks@hotmail.com

HIGHLIGHTS OF QUALIFICATION
• A professional with broad experience in service delivery, operations management, facilities management, project management,
and executing critical business initiatives.
• 17 years of experience in Continuous & Qualitative development and improvement of technical & leadership skills, with emphasis
on excellent operations management, new technologies, team building, and growing business portfolio.
• 14 years’ experience managing operations of multiples mission-critical locations concurrently.
• An excellent problem solver with impeccable people management and organizational skills.
• Proven leadership & strategic management abilities, including successful coordination of budgets.
• Proven results in process improvement
• Sound Knowledge of theoretical and practical techniques of project management methodology – scheduling, workload
(re)levelling, changes management, risks, project reporting (intervals and milestones) and so on
• Proficient in SAP, Visio, MS Project, and other MS applications– Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint.
• Excellent written and verbal communication skills.
RELEVANT WORK EXPERIENCE
Operations Coordinator 10/2022- To Date
Abramson International, Brandon MB.
 Serves as liaison to other team members, including interacting with managers of different areas of the organization, presenting
findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring
staff performance.
 Managed paperwork and necessary information required for client shipments.
 Analyzed client orders and available personnel to plan and execute within client needs and expectations.
 Prioritized work based on business demands and freight delivery times.
 Designing and implementing departmental policies, procedures, goals, and objectives.
 Assisting with project management by creating assignments, tracking progress, and resolving issues.
 Managed administrative staff and trained new hires on office procedures and policies.
 Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
 Identified root causes of service failures and implemented appropriate remediation measures to prevent future issues.
 Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
Operations Manager 05/2015 to 07/2022
American Tower Corporation
 Responsible for overseeing the operational service delivery to all customers in the region and the maintenance of all network
infrastructure following acceptable standards and agreed-on customer SLAs.
 Drove efficiency, improvements and excellence in service delivery and oversaw network operations management of the
customer network within defined service delivery specifications.
 Creation of a high-performing operations division that proactively works with third-party vendors to meets customer SLA's and
expectations, achieve financial/P&L targets while meeting EHSS (Environmental Health, Safety compliance requirements)
 Manage, monitor, and coordinate work of 21 direct reports, transfer knowledge and skills, manage staff turnover, KPA's, and
train and develop staff in preparation for the job.
 Managed the process of cascading objectives agreed at the Head office to the regional offices and ensured effective distribution,
utilization, and management of operational resources in the regional offices.
 Developed workflow, spreadsheets, process maps and functional diagrams to document and demonstrate proposed solutions to
successfully meet company requirements.
 Developed policies and procedure using ITIL standard practice for NOC operations and infrastructure management (e.g.,
escalation management process, incident management process, emergency process, alarm management process, etc.)
 Ensured proper crisis, incident, problem, and stakeholder management. Maintained excellent engagement to have a positive and
well-balanced work environment.
 Achieved improved network performance through daily tracking of site performances, analyzing historical data and engaging
with support teams for resolution on identified faults.
 Support procurement department to negotiate and administer equipment purchases including Scope creation, preparation of bill
of quantity (BOQ) for power plant and distribution substations, creation of Request for Quotation (RFQ) and Request for Proposal
(RFP) documents, bid evaluations, bid negotiation and payment invoices approvals.
 Oversee routine inspections, necessary corrective/preventative actions are executed in an effective & timely manner, to achieve
the planned infrastructure lifetime.
  Spearheaded deployments, process implementation, passive asset requests, asset re-use, reporting, issue resolution, equipment
database management, and change request implementation, across the region.
 Provided support and managed implementation of automated IT systems to achieve productivity, efficiently and effectively in the
change and incident management tools/process.
 Managed tasks and CRM tickets, including description and acceptance criteria on IT systems.
 Monitored all aspects of contracts with third party organizations to ensure that required services were delivered.
Facilities & Utilities Manager 08/2009 to 04/2015
LM Ericsson Limited
 Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
 Acted as an escalation point for all facilities-related issues within assigned locations and covered 24 x 7 support escalations/ DC
incidents management and service calls for timely recovery.
 Contributed to engineering planning and design addressing space and installation management.
 Ensured that preventive and corrective maintenance fulfillment on assets and infrastructure were carried out to ensure that set
KPIs were achieved.
 Ensured acceptance and signed off acceptance documents, job completion certificates and warranty certificates, and site release
of new sites and upgraded sites and ensured that the right specification and standards of passives elements were deployed to
and practiced on sites.
 Recognized training requirements for personnel and initiated coaching where applicable.
 Planned and coordinated the replacement and repair of all power equipment and installations such as old generators, air
conditioners & HVAC units, and defective rectifier batteries transformers, stabilizers, power panels, inverters, UPS, fire
protection, and warranty claims.
 Planned and implemented an excellent maintenance schedule on all passive equipment at all managed locations.
 Provided second-line support to field engineers and conducted training to close identified skill gaps.
 Managed project progress tracking as well as reported daily, weekly, and monthly on all aspects within the project management
environment.
 Led incident reporting, root cause analysis processes and made recommendations that prevented future abnormal reoccurrences
within data centers.
 Created and deployed new standard practices for Engineering Operation Technicians, and vendor support teams.
 Managed physical security at Data centers and ensured all safety procedures are adhered to by vendors.
EDUCATION
• Master’s in business administration, January 2023
• Higher National Diploma in Electrical Electronics Engineering Technology November 2002
(Canadian equivalent as evaluated by WES, Toronto: Diploma (three years) and Post Graduate Certificate (one year)
• National Diploma in Electrical, Electronics Engineering Technology August 1999
(Canadian equivalent as evaluated by World Education Services (WES), Toronto: Diploma (two years)
CERTFICATION
 First Aid, CPR C & AED, St. John Ambulance Saint-Jean - 2022
 ITIL Foundation Certificate in IT Service, ITIL - 2013
 Certified Scrum master, Scrum ALLIANCE - 2022
 PMP Exam Preparatory Course, PMI - 2022
 Operational Excellence Foundations, LinkedIn Learning - 2022
 Developing Your Emotional Intelligence, LinkedIn Learning - 2022
PROFESSIONAL SKILLS
 Customer oriented service – Effective customers’ interaction at multiple levels, build trust and long-lasting relationships.
• Multiple Projects management skills including the tools used - Plan, scope, time, cost, risk, negotiation, vendors & contract,
team, cost estimates and schedules, quality, change process.
• Efficiency - proactive, innovative, and cost conscious
• Self-motivation - Self-directed individual with ability to manage other resources in a matrix environment.
• Flexibility – Can switch from one project to another and switch environment without confusing the details.
• Effective communication skills - written, verbal and active listening.
• Analytical Skills –Problem identification and solving, decision-making, process, and productivity improvement.
• People management skills - Interpersonal relationships, building relationships, team oriented, influence, fairness.
• General management skills - leadership, prioritization, decision- making, negotiation, team building, financial.