About Us

As the world's leader in conversational engagement technology, Gupshup’s mission is to make

conversations between brands and their consumers fulfilling and delightful! Our advanced AI
Platform provides secure and scalable conversations around the world and is handling more than 10
billion conversations every month, transmitted in 200+ countries.
Today, over 45,000 businesses globally Gupshup’s award-winning software, services, and support to
transform how they connect, converse, convert, and delight customers. Composed of Gupshup’s
product portfolio - Conversational Marketing, Conversational Commerce, and Conversational
Support, we offer companies an innovative way to create ‘moments of magic’ across the customer
lifecycle. As the world moves from analog to digital, Gupshup is applying its brand, products, people,
network, and scale to reshape the future of digital conversations.
Some of our key clients include Unilever, Flipkart, Nykaa, Citibank, Standard Chartered, Netflix, Tata,
AkzoNobel, Danone, and many mid-sized companies across the globe.
Founded in 2004 by serial entrepreneur, Beerud Seth, Gupshup.io is headquartered in Bombay, India
with offices across the USA, Europe, Latin America, APAC, and the Middle East. Valued at $1.4 bn, the
company has marquee investors such as Tiger Global, Fidelity Management and Research Co. LLC,
and others on its cap table.
Working at Gupshup gives you an opportunity to impact the world, invest in your career growth, and
be part of an inclusive and diverse workplace. We are a global team of problem-solvers, innovators,
and risk-takers who are helping drive innovations for the mobile-first markets. So, if you're ready to
unleash your full potential, be a part of a powerful mission, do your best work, and be the best
version of yourself, apply now!
Visit www.gupshup.io to know more about our platform and
https://www.gupshup.io/resources/newsroom to view our newsroom

Position: Sales Operations

Job Responsibilities

● Resolving Presale technical queries of clients

● Help troubleshoot problems with client orders, client accounts and other related issues
● Compiling daily lists of leads and delegating them to sales team
● Provide the sales team with data reports
● Managing invoice & collection
● Monitor sales performance through sales tracking tools and report progress to sales
representatives
● Keep up with new product sales launches and make sure the sales team is up to date
● Provide customer service by staying on top of pending orders and customer requests
● Identify where improvement is needed in sales practices and make suggestions for
improvements