Communication skills objective Quiz Saturday 08 : 30

Q1

You have anticipated possible objections and are now presenting counter-arguments to them in your
persuasive request letter. By doing this you are attempting to ______

reduce resistance.

gain the reader’s attention and interest.

build the reader’s interest.

motivate action.

Q2

of the following is the best career objective for a résumé?

To obtain an entry-level position in the accounting field.

To obtain a challenging position where I can use my skills and abilities.

To work for a company that provides good benefits and room for advancement.

Q3

should you respond if an interviewer asks, “Why should we hire you when we have applicants with
better credentials?”

Agree with the interviewer that you are less qualified to show that you’re honest.

Stress strengths such as your experience with up-to-date technology, your willingness to learn, and your
openness to new ideas.

  Identify a major weakness and describe how you are correcting it; this will prove to the interviewer
your strong work ethic and determination.

 Don’t even bother answering the question because it is clear from this question that you’re not going to
get the job.

Q4

Correctness in a business message acquires with a/an _____ of the language.

accuracy

fluency

inaccuracy

imprecision

Q5
The advantages of effective communication are the following EXCEPT:

Proper Feedback

Persuasion

Visualization

Q6

The primary way to make a résumé persuasive is to ________

limit it to one page.

emphasize skills and achievements aimed at a particular job or company.

put a copy of it on the Web.

  print it on high-quality bond paper using a good laser printer

Q7

The following are the risks of Instant Messaging and texting EXCEPT:

liability burden

unobtrusive

security and compliance

inexpensive

Q8

Select the situation that is least likely to require persuasion.

An invitation to the CEO of Hewlett-Packard to speak at your professional organization’s next meeting.

A refund request for a software program that you opened but decided not to keep.

A request to your colleagues to donate money to the United Way each pay period through payroll
deductions.

 A request to have a defective printer replaced within the warranty period.

Q9

n) ______ approach is recommended for drafting a routine positive message.

Indirect

partial Indirect

direct
semi-Direct

Q10

Which of the following is the most important part of a negative message?

a positive, forward-looking closing

a neutral buffer

 an explanation of the reasons for the bad news

the bad news itself

Q11

According to the 7Cs of effective communication, the following message fulfills which of the 7Cs.

Hi all,

Let us meet tomorrow at 11am at Conference room 3 to discuss the product launch event. We will have
to decide the chief guest and discuss about the arrangements of the program. Please be there on time.

Thanks

Kaleem

Completeness

Coherence

Conciseness

Courtesy

Q12

To improve Non-verbal Communication the following strategies must be followed  EXCEPT:

Improvised decoding skills

Seek extensive information

Learn various genres of writing and spoken discourse

Reduced physical barriers

Q13

To improve Non-verbal Communication the following strategies must be followed  EXCEPT:

Improvised decoding skills

Seek extensive information

Learn various genres of writing and spoken discourse

Reduced physical barriers

Q14

The consideration in a message must involve ______ attitude.

We 

It 

You

Q15

How should you close an interview?

Briefly review your strengths, thank the interviewer, and ask what action will follow.

Be confident and say, “Well, when do I start work?”

  Ask about salary and benefits.

Invite the interviewer to lunch.

Q16

courteous message includes _____.

appreciative and non-discriminatory tone

appreciative and discriminatory tone

appreciative and offensive tone

the appreciative and caustic tone

Q17

Anticipation of the _____ is the step in Business Writing Process.

purpose and channel

recipient’s feedback

promoting feedback

Q18

Facts and figures are not very persuasive unless they are connected to ______

  the stock market.

feedback.

people’s desires and needs.

helping companies be more productive.

Q19

The following skills are required to be a communicator EXCEPT:

Mathematical/logical Skill

Writing Skills

Interpersonal Skills

Listening Skills

Q20

The implicit messages may also be conveyed through ______ Communication.

intrapersonal

verbal

Non Verbal

Oral

Q21

Which of the following contains a condensed version of a report?

Executive summary

Introduction

Letter of transmittal

Table of contents

Q22

Your company needs a new Internet service provider (ISP), and you have been placed in charge of
researching the alternatives. Based on your research, you have picked an ISP that you believe would be
the best for the company. What kind of report would you most likely write to inform the company CEO
of your findings?

Summary report

Justification/recommendation report

Information report  
Progress report

Q23

The relationship between moods and attitudes lead to _____ barrier.

psychological

physiological

environmental

Cultural

Q24

Which of the following nonverbal actions will most likely create a negative impression on the
interviewer?

Arriving about five minutes early for the interview.

Initiating a handshake with the interviewer.

 Making frequent eye contact with the interviewer.=

Smiling the entire time during the interview

Q25

You are just graduating from college and have little employment experience, yet you want to put
together a persuasive résumé. What would be the best résumé style to use?

Chronological résumé

Comprehensive résumé

Functional résumé

Online résumé

Q26

Arshad is conducting research on the topic of instant messaging in a corporate environment.

His least valuable source of information for this topic will probably be _____

Web site 

Newspapers 

Books 

Blogs

Q27
cover letter does not have which of the following purposes?

Securing a job offer.

Introducing the résumé.

 Highlighting the sender’s strengths.

  Gaining an interview

Q28

It is inapproriare to________ a goodwill message?

Handwritten

Include sales promotion in

Direct approach

Use a conversational tone in

Q29

When is persuasion is necessary?

When resistance is expected

When ideas require preparation before they can be present

When you must change attitude or produce action

All of the above

Q30

While making claims and requesting adjustments be _______ and address the problem first?

Direct

Indirect

Semi direct

Partially direct