1st Answer

Introduction: What is strategic planning in healthcare?

Healthcare strategic planning is to establish objectives and aims for where the
organization wishes to go in the long run. One may make a plan to reach these goals
and objectives if kept in mind.

One cannot simply define the goals as well as the objectives on the basis of their own
requirements. One must also ensure that they adjust them in order to reflect the current
conditions of economy, political policies as well as improvements in technology.

Concept and Application:

Understanding the strategic planning of healthcare organizations:

Strategic planning in healthcare companies entail the lay out of particular procedures
that should be taken in order to achieve certain objectives. While there are different
types and strategy levels, the goal of all the strategies is to align the actions of an
organization with its declared mission and values.

Type of Strategies:

Most companies, irrespective of their size and mission, make use of some kind of
strategy to achieve a long-term objective. Organizations make use of two different sort
of strategies; prospective and emergent.

Strategy for the Future: Most of the large healthcare institutions often ensure creation
of detailed plans in order to address the concerns of future that may impact their
facilities and the healthcare industry as a whole.

These companies should concentrate on the development of strategies anticipating

the requirements of future resources, such as money and manpower.

Perspective strategy refers to the phrase for this form of long-term strategic planning
in the healthcare organization.

Prospective policies must also enable flexibility in scenarios of unanticipated changes

in the healthcare, If, for instance, a future strategy is developed on the basis of an
nursing shortage that was anticipated in the coming years, but the shortage would turn
out to be less severe than expected, a flexible strategy would contain a plan to ensure
reallocation of resources to other areas.

Emergent Techniques: These strategies entail a retrospective examination of past

events in order to ensure that better decisions are made in the future. Fluctuations in
the healthcare market often result from events, such as installing new policies of health
care, a swing in prescription drug pricing, and any outbreak of epidemic diseases, all
of which would need the providers to experiment and adapt on a regular basis.
Organizations of emergent strategy should be exceptionally adaptable in order to re-
evaluate strategies that are internal and fast re-calibrate to ensure that they well suit
the trends of the current market. Many providers would examine the strategies of
competitors and also apply tactics appearing to be successful for other leaders of the
industry.

Organizational strategy: There are various levels of strategy inside the organization,
other than the prospective and approaches to emergent strategy. Corporate, business
and level of functional are regularly used in order to split the tactics of an organization.

Corporate-level strategy:

A board of directors, executive leaders and stakeholders are regularly involve at this
planning level. The corporate level would oversee the strategy for the overall
organization, with an emphasis of definition of the mission and a big-picture goal, such
as funding, allocation and deals pertaining to business, as the highest layer of the
process of decision-making.

Business-Level Strategy: Specific lines of product are prioritized at this strategy

level. Managers have the authority to design strategies depending on the instructional
demand, and the business-level strategic planning of healthcare would focus on the
projects that are being developed.

Managers often integrate the corporate directives and intentions into actionable
strategies for particular projects and employees.

Functional-Level Strategy: The functional level, which would support the level of
business and corporate is the third-tier in the strategic approach of an organization. At
this level, the focus is on the final products and services of the company. To better
connect products and services with the client base of the company, a functional-level
strategy would incorporate research, marketing, production as well as distribution.

Managers, at all levels need to examine how their plans would impact individuals
throughout the organization while ensuring formulation of strategies. For instance, a
strategy that is targeted at improvement of healthcare services during the development
of a facility must take into account the extra hours that the current employees may be
needed to work before new professionals are hired.

In a similar manner, if the administrators wish to devote extra resources to a certain

department at a healthcare facility, the strategy has to consider how the reduction in
the resources would impact other departments. Information must ideally flow from the
top down to the bottom up, with the final product fulfilling all the objectives and driving
success to the business.

Developing Strategies with Advanced Education:

Strategic planning in the healthcare companies would help the medical institutions in
achievement of their business goals while ensuring maintenance of the highest level
of patient care. Professionals who wish to learn more regarding the plans of healthcare
so that they are able to assess, devise and implement them may require more than a
bachelor’s degree.

In order to effectively manage an entire facility, clinic or department, health care

administrators or executives should be having a clear understanding of strategic
planning models in healthcare.
2nd Answer

Introduction:

In the above case, it is clearly understood the important role of service engineers in
engineering service operations. One can also go through the important techniques
which can be used to evaluate various service operations on the basis of setting up
the educational institute. The service operations management is mainly on the basis
of delivering the service to the customers.

Concept and application:

The process of service operation management mainly involves understanding the

service requirements to the potential customers, ensuring that objectives are
achieved. Along with that, the brand also gets to manage the process which is able to
deliver the service in an effective manner. This is majorly due to the attention given
during the frequent improvement in the process of service. Here you can able to find
the role of the service engineer in engineering the service operations.

Role of the service engineer:

In this, the significant part of the service engineer primarily has a major role during the
time of upgrading a company in an effective manner. The various components which
you are able to identify here are:

• The service engineers are the best front end employees who are having direct
interaction with their customers.

• They are capable enough to provide improved satisfaction and service to the
customer.

• They are able to lead the team to provide improved service and operations to
their customer.

• They can get an improved chance to learn in-depth knowledge about the
particular product and also to run the service process in a very smooth manner.

• Then, they are having the potential of coordinating with the backhand team
members of the company for offering a quick and feasible solution to the
customer.

The main objective of the service organization:

• Effective end to end operational services

• Achieving service excellence

• Top-notch stable services

 • Implementation of services and processes

• Regular day to day business

• Realizing value

• Operational and responsive validation

Various factors in implementing service operation:

• You have to make use of the method which is already good in the type of
organization

• You have to start the process slowly and then concentrate on smaller steps to
take quick wins

• To drive the implementation process, you have to appoint a strong project

manager with the major focus

• Consider all the organizational change management issues

• You have to communicate a lot to understand why the organization require this
kind of process

• Continuously measure your success to the core.

Techniques to evaluate service operations:

Request fulfillment: In order to set up the educational institute, request fulfillment is

one of the most effective processes. It is a significant process to deal with the various
service requests through the proper service desk mainly. This is primarily used on a
process that is similar but separate from the incident management process. The
method of request fulfillment tables or records is correctly linked wherever required to
the problem or incident records, which are initiated the requirement for the request.
With the help of this process, the educational institute can able to be built.

Incident management: The process of incident management is majorly noticeable

to various educational institutes, and it is straightforward to demonstrate its process
than in multiple sectors of the service operation. It is the initial process to implement
in the project of service management. The significant advantage of evaluating the
service operation to set up an educational institute is that the incident management
can able to be useful for high spot areas. This mainly needs attention and hence
provides a reason for the process of implementation.

Problem management: Problem management is essential for all kinds of companies.

It mainly comprises of various activities which needed to recognize the significant
cause of incidents. It is also useful in determining the problem resolution very
effectively. It is also very much responsible for making sure that the decision is
executed via suitable control procedures.

Conclusion: Hence, we can conclude that the brands and companies are able to
thoroughly know about the important role which the service engineers play in
engineering the service operations. The company can also understand and apply the
best techniques in order to evaluate various service operations to set up the
educational institute.
3rd Answer

3a.

Introduction: Here, during this case, you'll inspect the weather required to be
planned at the time of the hospitality setup's service framework. Generally, the service
framework is especially considered because the set of standards, principles,
constraints, and policies to be utilized to guide the event, design, retirement,
deployment, and operation of services. This is often mainly delivered by the service
provider to supply a reliable service experience to the actual user community.

Concept and application:

Have a look at below to go through the elements of the service framework for the
hospitality setup.

Service culture: It is mainly built on the elements of the leadership principles, work
habits, vision, norms, values, and mission. The culture is the particular set of overriding
principles which is based on the management controls. After that, it will develop and
maintain the social process that itself manifests as the service delivery and gives
customer value.

Employee engagement: The process of employee engagement mainly included

various employee attitude activities, HR processes, and a required driven leadership
process. Also, the extraordinary designed systems and methods can be useful if
carried out by the people through the higher engagement process. The engagement
will act as the moderator between the design and execution of the hospitality setup.

Service quality: The service quality process mainly includes processes,

performance management systems, and methods to the acute the method design
and plan is important to style the entire service management process. This
may help the client to satisfy the whole mission and to support during the
hospitality setup.

Customer experience: This process mainly includes the weather of account

management, continuous improvements, and customer intelligence. Here,
perception is critical, and checking out the evaluation of the customer and
therefore the users perceiving the service framework. It's mainly required at the
time of continuous collaboration—the successful service framework
work supported the customer to deliver the service effectively.

From the case mentioned above, you can clearly understand about elements which
are required to be planned at the time of the service framework of the hospitality setup.

3B

Introduction:
In general, the service manager is having the overall accountability for defining the
service. After that, it can be useful in ensuring the services meet the business
requirement, and it is delivered based on the agreed business needs. After that, they
will manage the service lifecycle correctly. Here, in this case, you can able to check
out the significant challenges that are faced by professional service managers to
manage these service operations effectively.

Concept and application:

In this world, every business is planning is to reduce costs, increase efficiency, and
then take over the competition. Then the service management process plays a
significant role here for customer loyalty and satisfaction. Service management has
some challenges since its operations have been spread over various resources, and
areas are covered in many locations. Have a look at below to find out the challenges
faced by professional service managers.

Customer high expectation and demand: For the past decade, the customer
relationship over the organization has changed a lot. At present, customers are
expecting their relationship to increase over the initial sale. Also, the customer at
present requires a particular level of preventive service in a top-notch manner. These
show the service standards which are expected during delivery time.

Service delivery optimization: In this process, assigning the work orders to the
suitable engineers and field technicians is a significant challenge faced by the service
managers. If anything goes wrong, then the complete blame will be on the service
manager. Therefore they must place a suitable one for suitable work.

Resource location and real-time communication: The complete list of the work
requests is most famous for managers to understand where their field service workers
are located, and their availability is provided out there.

Increase in operations cost: This is the main test faced by all the managers in the
most eventual manner. When any detail went accurate, then sure everything goes
wrong.

Conclusion: From the case mentioned above, you can understand the significant
challenges faced by professional service managers in managing these service
operations.