Verino, Danica Marge B.

BTTE-CP-4A

LIST OF TOOLS, EQUIPMENT AND MATERIALS CONTACT CENTER SERVICES NC II

Recommended list of tools, equipment, and materials for the training of 25 trainees for
Contact Center Services NC II –

TOOLS EQUIPMENT MATERIAL

Qty. Description Qty. Description Qty. Description
25 sets PC Video 25 sets Computer 25 sets Macromedia
camera Flash browser
plug-in and
application,
updated to the
latest version
25 sets Dialer 25 sets 1 set Video and audio
Computer recordings
tables and (sample speech
chairs reference
(ergonomic) recordings)
25 sets Voice recorder 1 unit LCD 1 set Video and audio
projector recordings
(sample contact
center
recordings)
25 sets Headset 1 unit White board    
1 facility ESL
laboratory
    (optional)    
Internet
    1 subscription access    
25 sets Software for
office
    productivity    
Verino, Danica Marge B.
BTTE-CP-4A

TRAINING FACILITIES
The Contact Center Workshop must be of concrete structure. Based on class size of 25
student/trainees the space requirements for the teaching/learning and circulation areas are as
follows:
TEACHING / SIZE AREA TOTAL AREA
LEARNING AREAS (in METER) (in Sq. Meters) (in Sq. Meters)
Lecture area 4x5 20 20
Washroom 2x5 10 10
Laboratory (cubicle) 1.5 x 2 (5) 15 15
Learning resource / 4x5
storage 20 20
Circulation area   20 20
Total Workshop Area: 85