 Based on their percentage score in the assessment, it will be multiplied

to 55% to get their calculated final score for the assessment.

CONCENTRIX – INTUIT CUSTOMER EXPERIENCE TRAINING
TOLLGATE PROCESS All calculated final scores will be added to get their overall CET score. The trainee will need to get
80% for their overall score to be able to pass CET and be endorsed to PST.
Acknowledgement Form
The trainer will initiate the process for re-profile if the trainee failed to meet the overall CET
I. TRAINING TOLLGATE PROCESS scorecard. The trainee will not be accepted to any other Intuit lines of businesses and can only be
re-profiled to a Non-Intuit Program.
Upon endorsement from Talent Acquisition, new hire agents will go through Attendance Policy
Customer Experience Training, which is a 5-day training course. During this
period, the trainee’s performance will be evaluated through activities, hands Absences should occur only due to confinement/hospitalization and/or life-threatening situations
on exercises, performance-based assessments – and compliance to the and should not exceed two (2) instances from CET to PST. Notwithstanding the rules laid down
company’s Attendance Policy and Code of Discipline. in the main policy, exceeding the abovementioned limit of two absences, including instances of
No Call No Show will result in discontinuance of the probationary employment for failure to meet
II. TRAINING GOALS training standards if the absence is deemed unauthorized as the terms defined under the main
policy. Concentrix Training and HR reserve the right to decide on the merits of the case and on
Scorecard whether the trainee shall be allowed to continue training subject to the aforementioned rules.
CET performance is measured based on three assessments facilitated by the trainer to
everyone in class. SHOW CAUSE: Employee should not commit any infraction that leads to a Show Cause Memo
with Final Written Warning as Corrective Action as this will lead to discontinuance of employment.
 The following are the CET assessments that add to their overall score:
o Written Assessment (35%)
 Trainees are to complete a knowledge check via an Online Assessment III. COMMITMENT
during Transition.
 Trainees need to score at least 80% to be considered PASSED. Should
a trainee fail the first take, he/she is given a chance to retake the By signing below, I commit to meet required goals to pass Training Tollgate
assessment and cooperate and carry out action plans to help improve my performance,
 Should the trainee fail twice, the higher grade is considered the final attendance or attitude. This also signifies that should I NOT meet the target
score.
stated above; and/or I fail to comply with the said agreements; I may be
 Based on their percentage score in the assessment, it will be multiplied
to 35% to get their calculated final score for the assessment. subject to the different courses of action, which include severance of my
relationship with the company.
o Free Writing (10%)
 Trainees will have an essay writing activity and they will be evaluated
based on the ff.(Spelling, Punctuation Marks, I also understand if I continue on to operations, I will be required to maintain
Noun/Pronoun/Verb/Adverb/Adjective usage, and Indents/Spaces). my performance at an acceptable level.
 Based on their percentage score in the assessment, it will be multiplied
to 10% to get their calculated final score for the assessment.
Should my performance deteriorate within the prescribed timeline, I shall be
o Chat Certification (55%) considered having neglected my duty, as defined in the Concentrix Tollgate
 The trainee should get 60 points in the mock chat assessment using the policy; and such shall result in my dismissal from Concentrix Philippines Inc.
Chat CEET evaluation form.
 Those who fail the first attempt of the mock chat assessment will be
coached, given another round of practice mock chat and a second
Concurred: Noted:
attempt. On the second attempt, the trainee needs to get 60 points in
the Voice CEET evaluation in order to move forward to PST; if not they
will be removed from the program.
 The two scores will not be averaged. The score on the second attempt __________________ ___________
will be considered final and the basis for endorsement to PST.
Employee Date Trainer Date

Intuit Online Core Plus | NH CET Tollgate | Nov 2022