Virtual Admin Support

for Large Enterprises

Discover the power of a human VA, who listens, understands
and is quick to learn exactly how you want to be supported.
We are a boutique firm, who pioneered the concept of Remote
Executive Assistance™ in 2005. With 18 years of experience and
investment in this space, Brickwork has crafted an “Admin Centre of
Excellence” that has standardised the admin support capabilities;
integrated best practices; developed a tracking and reporting
mechanism; and implemented strong governance procedures.

Mission
To be the one-stop provider of customer-centric, high-quality,
admin and business support solutions

18
YEARS IN
13953
CUSTOMERS
37533
PROJECTS
60+
INDUSTRIES
179
COUNTRIES
BUSINESS SERVICED

Awards and Certifications

These awards and recognition inspire us to set
higher benchmarks for ourselves and to improve and
evolve through everyday experience.

01
Admin Support
Admin Support
• Calendar Management
• Mailbox Management and
Chat support
• Event Management
• Travel and Expense support /
Analytics
• Internet Research
• Create and update
distribution list /
maintenance
• Transcription (Audio, Visual
and Image)
• Newsletter creation and
publishing
• Minutes taking
• Meeting Arrangements
Compliance Tracking
• Manage list of
mandatory compliance
tests
• Ensure adherence by all
stakeholders
• Compliance status
reports
• Review registrations and
supporting
documentation
• Periodic review for
renewals / new tests
• Submit exception reports
SharePoint
Administration
• Customize SharePoint
page
• Create user groups &
enable site permissions
• Upload and modifying
documents, managing
site pages
• SharePoint content
management
• Create Flows using
Power Automate
• Create surveys and
applications using Power
Apps
02
Presentation Services
• Infographics
• Design / Create / Edit /
Format presentations
• Create Master slides and
templates
• Create template based
certificates
• PowerPoint animation &
graphics
• Create macros and
automate reports
Vendor Management
• Create new vendor ids
• Co-ordinate with vendors
for contract documents
• Onboarding and
offboarding of Vendors
• Vendors performance
review
• Due diligence check
process
• Co-ordinate for contract
renewal process
• Order office supplies,
software and PC
peripherals
• Follow-up for invoice and
payments
Project Management
Support
• Project scoping
• Project coordination
including tracking
milestones
• Co-ordinate project
routing
• Process mapping and
SOP documentation
• Create Project
dashboards
Training coordination Document
• Coordinate trainings - Management
Internal / Client / Vendor • MS Excel / MS Word /
• Follow-up with trainees MS PowerPoint Services
for training completion • DocuSign
• Manage training surveys • Veeva Vault
• Arrange logistics for • Visio Support
training
• Smartsheet Support
• Upload training
documents • MS OneNote Support
• Register for external
conferences or trainings
• Setup large online
meetings
Specialized
Purchase Order
Management
• Create POs, amendment and
Support
updating GR's
• Track payment reports for
vendors
Finance Support
• Follow-ups with procurement • Analyze actuals vs.
forecast
and approvers
• Contract Management • Compare expenses vs
budget
• Cost and profit center
Website and Portal reports
Support • Invoice and payment
reconciliation
• Website maintenance
• Accounts payables /
• Front-end design & Vendor payments
development
• Create / Modify Web pages /
micro-sites Recruitment Support
• Photoshop for image edits
• Reviewing CVs as per the
• Content management job description and
• SEO support match profiles
• Portal maintenance • Schedule interviews with
potential candidates and
• Micro site creation interviewers
• System testing / UAT • Post-hiring assistance/
• Calendar analytics / Google Posting vacancies and
analytics / Website analytics job posts on recruitment
• Ticket tracking and portals
maintenance
• Administering
Communication Platforms
• Administering digital image
library management
platforms
 Admin Center of Excellence

Admin Global Best New Service

Innovation Lab Practices Capabilities

Employee
Experience and Talent Quality
Productivity Excellence Management

Analytics Process Optimization

and Insights Excellence and Governance

03
 Brickwork’s
Centralized
Managed Service
Program
Brickwork’s Centralized Managed Services program for Admin and

Business Support solutions has attracted Fortune 500 companies to

whom we have provided impeccable Service Excellence with 98%

customer satisfaction score. What sets us apart is our flexibility in

customising to clients’ unique requirements, and transparency in our

governance and partnership.

Program Objective Best People Admin Support

• Scope determination • Competency based hiring Ecosystem
• Leader to VA ratio • Background verification • Primary VA

• Engagement models • On-boarding & KT • Backup VA

• Shared, Dedicated & Ad-hoc • Performance management • Quality Auditor

• Rewards & recognition • Supervisor

• Program Manager
• Soft skills Trainer
Business Continuity Program Governance • Technical Trainer
• SOPs & workflow • Contracts and SLA's
documentation
• Performance monitoring and
• Backup VA reporting
• Trained bench • Governance calls with
customers
• Knowledge sharing
• Customer satisfaction surveys
• Excellent connectivity
• Feedback and escalation matrix

04
CASE STUDIES 1

Fortune 500 Program objective:

To offload non-core, but

Pharma company critical-to-business admin services to

achieve quantifiable gains

57%
Customers at
Since 12 SVP / VP /
99.74%
2008 Countries C-Sat score
Sr. Dr level

60%
234+ 36 VA to Leaders time utilised
Customers Departments Ratio 1:5.8 on “Non-Admin”
work

CASE STUDIES 2

Fortune 500 Program objective:

FMCG Company To re-purpose the time

of client facing managers

31%
Customers at
Since 10 SVP / VP /
98%
2011 Countries C-Sat score
Sr. Dr level

35%
570+ 13 VA to Leaders time utilised
Customers Departments Ratio 1:13 on “Non-Admin”
work

05
 Value Proposition
Revenues
Innovation

for Executives
Freedom from: Customers Strategy
• Routine and non-value add work
• Hiring hassles
• Performance management of your Admin
• Investing on skill development/Training of your
Admin
Quality & Agility:
• Managing Admin absence
• Trained resources for quick onboarding
• Readily available talent for adhoc projects
• Admins trained to act on any instruction
Customer-centric, uninterrupted
• Senior talent to support highly demanding
support: projects
• Support you can rely on at all times through
backup Admin buddies
• Bespoke support to individual business needs
and working styles
• Ease in managing work-life balance
• Availability of Admin at your convenience and
your need of the hour
• Flexibility to go beyond the scope of work

06
Benefits
for Shared Services
Organizations
Higher ROI Risk Management
• Direct and indirect cost savings • Your data on your server
• Infrastructure & Operational savings • ISO 27001:2013 certified ISMS
• Higher Customer to Admin ratio • GDPR compliant
• 30% increase in executive productivity • Agreements & NDAs
• Support for a larger manager population for • IT & Physical Security controls
greater productivity boost

Access to Talent
• Competency-based hiring
• Continuous skill development
• Established on-boarding practices
• Well-defined career path to retain best talent
• Improved cross group learning & best practice
sharing
• Performance Management
• Contingent workforce for full-time, part-time,
seasonal, temp and project-based staffing

07
 Who is your VA VIRTUAL
• Professional, empathetic and adaptive to ADMIN
customers’ working styles QUALITIES
• Methodical and organized multi-tasker
• Solution-oriented with a can-do approach
• Understand people dynamics, hierarchies
and communicates accordingly
• Discreet, trustworthy, and ethical
• Proactive, resourceful and knowledgeable
• Managing across at all levels and
geographies
• Tech savvy; Spreadsheets, PowerPoint
presentations & SOP’s
• Prompt, courteous, and efficient
• Tracks milestones and budgets, and follows
up on actionable

08
Engagement
Models Leverage on our Customized and
Personalized support for you and your team

Support available Monday to Friday, in your time zone,

full time or part time.

Monthly billing cycle

Back-up VA for seamless delivery experience

Dedicated Admin support Dedicated Business Support

for you and your team for Departments

Customer Customer Team

Procurement Sales and Marketing F&A Support

Department Department Department

BSE BSE

Procurement Marketing F&A Support

Personalized Admin support for you Support Executives Support Executives Executives

and your team

Business Support Executives with the right background to meet

your needs, e.g. Finance, Procurement, HR, Sales etc

On-Demand
• For any Adhoc / one-time tasks Adhoc examples:
• Dedicated Project Manager as your main point of contact
• Database migration
• Wide range of capabilities to support small or large tasks
• Updating profiles
• Project progress monitored and reports sent regularly
• Invoice extraction and analysis
• Automation of data calculation to
PowerPoint presentation slides
• Sending mass emails
• Mapping data between two data bases
• Archiving contracts etc.

09
Today we had the opportunity and privilege to share with the larger team the
accomplishments of the Automation Reminders initiative you helped undertake! You’ve
long been a part of our efforts to create efficiencies. Thank you for continuing to strive
for excellence and always being receptive to learning and executing on new ideas!
Keep up the great work!

Director,
Sourcing and Enterprise services

My VAs are the experts on any PO-related topic and solve last minute
issues, currency changes, technical issues and special requests with
great reliability and correctness. This is one of the reasons of why we
were able to strongly improve the Compliance.

Chief Medical Officer,

Global Medical Affairs

My VA was instrumental to get the SharePoint repository for clinical study sites in Africa
into place. It was great to see that you were able to understand the requirements I
defined and operationalize them independently.

You fixed technical issues with the IT experts by yourself. I also appreciate that you
were generating draft solutions and came to the final desired result efficiently.

Global Program Director,

Neuroscience
 If you want to develop
a Centralized Admin support, contact

+91 9513900115 (India)

+1 (888) 565 5645 (US - Toll Free)

AdminCoE@brickworkindia.com
www.brickworkindia.com