HP LaserJet Enterprise, Managed M806 Service Support

HP LaserJet Pro MFP M435nw, HP LaserJet
Enterprise 700 M712, HP LaserJet Enterprise

MFP M725, HP LaserJet Enterprise M806,
HP LaserJet Enterprise Flow MFP M830, HP
LaserJet Managed Flow MFP M830 - Service
and support training
Instructor Guide
SUMMARY
This course provides service and support information.

Legal information
Copyright and License
© Copyright 2021 HP Development Company,

L.P.
Reproduction, adaptation, or translation without

prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to

change without notice.
The only warranties for HP products and

services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 4/2021
Table of contents
1 Tour the printer ...........................................................................................................................................................................................1

Tour the printer - HP LaserJet Pro MFP M435nw..............................................................................................................................1
Printer features - HP LaserJet Pro MFP M435nw ....................................................................................................................2
Printer front view - HP LaserJet Pro MFP M435nw .................................................................................................................3
Printer back view - HP LaserJet Pro MFP M435nw..................................................................................................................4
Interface ports - HP LaserJet Pro MFP M435nw ......................................................................................................................4
Control-panel layout - HP LaserJet Pro MFP M435nw............................................................................................................5
Control-panel Home screen - HP LaserJet Pro MFP M435nw ...............................................................................................6
Tour the printer - HP LaserJet Enterprise 700 M712 .......................................................................................................................7
Printer comparison - HP LaserJet Enterprise 700 M712........................................................................................................8
Printer front-right view - HP LaserJet Enterprise 700 M712.................................................................................................8
Printer front-left view - HP LaserJet Enterprise 700 M712 ...................................................................................................9
Interface ports - HP LaserJet Enterprise 700 M712............................................................................................................. 10
Serial number and model number location - HP LaserJet Enterprise 700 M712 ........................................................... 11
Control-panel layout - HP LaserJet Enterprise 700 M712 .................................................................................................. 12
Tour the printer - HP LaserJet Enterprise MFP M725.................................................................................................................... 13
Printer comparison - HP LaserJet Enterprise MFP M725 .................................................................................................... 13
Printer front-right view - HP LaserJet Enterprise MFP M725 ............................................................................................. 15
Product front-left view - HP LaserJet Enterprise MFP M725.............................................................................................. 16
Printer input options - HP LaserJet Enterprise MFP M725.................................................................................................. 17
Interface ports - HP LaserJet Enterprise MFP M725 ............................................................................................................ 17
Serial number and model number location - HP LaserJet Enterprise MFP M725........................................................... 18
Control-panel layout - HP LaserJet Enterprise MFP M725.................................................................................................. 19
Control-panel Home screen - HP LaserJet Enterprise MFP M725 ..................................................................................... 20
Tour the printer - HP LaserJet Enterprise M806 ............................................................................................................................ 21
Printer comparison - HP LaserJet Enterprise M806............................................................................................................. 22
Printer front view - HP LaserJet Enterprise M806................................................................................................................ 23
Printer back view - HP LaserJet Enterprise M806 ................................................................................................................ 24
Interface ports - HP LaserJet Enterprise M806..................................................................................................................... 25
Control-panel view - HP LaserJet Enterprise M806 ............................................................................................................. 25
Finishing accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830............................... 27
Tour the printer - HP LaserJet Enterprise and Managed Flow MFP M830 ................................................................................. 27
Printer comparison - HP LaserJet Enterprise and Managed Flow MFP M830.................................................................. 27
Printer front view - HP LaserJet Enterprise and Managed Flow MFP M830..................................................................... 29
Printer back view - HP LaserJet Enterprise and Managed Flow MFP M830 ..................................................................... 30
Interface ports - HP LaserJet Enterprise and Managed Flow MFP M830.......................................................................... 30
iii
Control-panel view - HP LaserJet Enterprise and Managed Flow MFP M830 .................................................................. 31
Finishing accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830............................... 33
2 Set up and configure ............................................................................................................................................................................... 34

Install and set up the printer ............................................................................................................................................................. 34
Print drivers and operating system support................................................................................................................................... 34
Setup and configuration tools........................................................................................................................................................... 35
HP Device Toolbox (Windows) - HP LaserJet Pro MFP M435nw......................................................................................... 35
Remote management tools - LaserJet Enterprise and Managed printers ....................................................................... 36
Printer security features - HP LaserJet Enterprise and Managed printers ................................................................................ 37
3 Use and maintain ..................................................................................................................................................................................... 39

Paper and print media........................................................................................................................................................................ 39
Load paper trays ................................................................................................................................................................................. 39
Paper trays - HP LaserJet Pro MFP M435nw......................................................................................................................... 39
Load Tray 1 (multipurpose tray) - HP LaserJet Pro MFP M435nw............................................................................ 39
Tray 1 paper orientation - HP LaserJet Pro MFP M435nw......................................................................................... 42
Load Tray 2 - HP LaserJet Pro MFP M435nw ............................................................................................................... 44
Load Tray 3 (accessory) - HP LaserJet Pro MFP M435nw .......................................................................................... 48
Paper trays - HP LaserJet Enterprise 700 M712, MFP M725 ............................................................................................. 52
Load Tray 1 - HP LaserJet Enterprise 700 M712, MFP M725.................................................................................... 52
Tray 1 paper capacity and orientation - HP LaserJet Enterprise 700 M712, MFP M725 ...................................... 55
Load Tray 2 and Tray 3 .................................................................................................................................................... 56
Tray capacity and paper orientation .............................................................................................................................. 58
Load the 500-sheet trays................................................................................................................................................ 58
500-sheet tray capacity and paper orientation ........................................................................................................... 60
Load the 3,500-sheet high-capacity tray ..................................................................................................................... 61
3,500-sheet high-capacity input capacity and paper orientation ............................................................................ 63
Manually feed labels - HP LaserJet Enterprise 700 M712, MFP M725 .................................................................... 63
Paper trays - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830................................................ 64
Configure trays for paper type and size - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830 .......................................................................................................................................................................... 64
Load Tray 1 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 ...................................... 65
Load Tray 2 and Tray 3 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 .................. 69
Load Tray 4 and Tray 5 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 .................. 73
Configure the default staple location - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830 .......................................................................................................................................................................... 75
Configure the default hole punch location - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830 .......................................................................................................................................................................... 75
Tips for copy and scan success (MFP models only) ....................................................................................................................... 76
Supplies, accessories and parts........................................................................................................................................................ 77
Ordering....................................................................................................................................................................................... 77
Accessories - HP LaserJet Pro MFP M435nw ........................................................................................................................ 77
Accessories - HP LaserJet Enterprise 700 M712 .................................................................................................................. 77
Accessories - HP LaserJet Enterprise MFP M725.................................................................................................................. 78
Accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 ............................................... 78
iv
Replace the toner cartridge............................................................................................................................................................... 79
Replace the toner cartridge - HP LaserJet Pro MFP M435nw............................................................................................. 79
Replace the toner cartridge - HP LaserJet Enterprise 700 M712, MFP M725 ................................................................. 79
Replace the toner cartridge - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830.................... 79
Customer self-repair (CSR) parts and supplies .............................................................................................................................. 80
Customer self-repair parts - HP LaserJet Pro MFP M435nw .............................................................................................. 80
Customer self-repair parts - HP LaserJet Enterprise 700 M712........................................................................................ 81
Replace the hard disk drive (HDD) - HP LaserJet Enterprise 700 M712 .................................................................. 82
Replace the formatter PCA - HP LaserJet Enterprise 700 M712 .............................................................................. 82
Replace the fuser - HP LaserJet Enterprise 700 M712............................................................................................... 82
Customer self-repair parts - HP LaserJet Enterprise MFP M725 ....................................................................................... 82
Replace the hard disk drive (HDD) - HP LaserJet Enterprise MFP M725.................................................................. 83
Replace the formatter PCA - HP LaserJet Enterprise MFP M725.............................................................................. 83
Replace the fuser - HP LaserJet Enterprise MFP M725 .............................................................................................. 83
Replace the control panel assembly - HP LaserJet Enterprise MFP M725.............................................................. 83
Customer self-repair parts - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 ..................... 83
Replace the hard disk drive (HDD) - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830 ................................................................................................................................................................................... 85
Replace the formatter assembly - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830 ................................................................................................................................................................................... 85
Replace the fuser - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830............................ 85
Replace the control panel assembly - HP LaserJet Enterprise M806 ...................................................................... 85
Control panel assembly - HP LaserJet Enterprise and Managed Flow MFP M830................................................. 85
Solid state memory (SSM) - HP LaserJet Enterprise M806........................................................................................ 85
4 Theory of operation................................................................................................................................................................................. 86
Basic operation.................................................................................................................................................................................... 86
Formatter-control system ................................................................................................................................................................. 87
Engine-control system....................................................................................................................................................................... 87
Engine laser/scanner system ............................................................................................................................................................ 88
Image-formation system................................................................................................................................................................... 88
Document feeder / scanner (MFP models only) ............................................................................................................................ 89
Locate more information on printer-specific Theory of Ops........................................................................................................ 89
5 Solve problems......................................................................................................................................................................................... 90
HP LaserJet troubleshooting training .............................................................................................................................................. 90
Tools for troubleshooting .................................................................................................................................................................. 91
HP Web-based Interactive Search Engine (WISE) ................................................................................................................. 91
Error codes .................................................................................................................................................................................. 92
Error code troubleshooting information in WISE .................................................................................................................. 94
Use WISE search to look up error code troubleshooting information ...................................................................... 94
Use the Product Detail Page (PDP) in WISE to search for the error code................................................................. 95
Use WISE search to locate the CPMD ............................................................................................................................. 95
Troubleshooting power-on or blank control panel problems............................................................................................. 96
Troubleshooting an unresponsive printer.............................................................................................................................. 98
LED diagnostics ........................................................................................................................................................................100
Understand LEDs on the formatter..............................................................................................................................100
v
Location of LEDs - HP LaserJet Enterprise 700 M712, MFP M725 .........................................................................100
Location of LEDs - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 ...........................101
Engine diagnostics ...................................................................................................................................................................102
Engine self-test - HP LaserJet Pro MFP M435nw ......................................................................................................102
Print the engine test pages - HP LaserJet Enterprise 700 M712, MFP M725.......................................................102
Print an engine test page - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 ............103
Locate more information on printer-specific troubleshooting tools ...............................................................................104
Clear paper jams................................................................................................................................................................................104
Experiencing frequent or recurring paper jams? ................................................................................................................104
Paper jam locations .................................................................................................................................................................105
Jam locations - HP LaserJet Pro MFP M435nw..........................................................................................................105
Jam locations - HP LaserJet Enterprise 700 M712 ...................................................................................................105
Jam locations - HP LaserJet Enterprise MFP M725...................................................................................................106
Jam locations - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830.................................107
Locate information for paper jam errors..............................................................................................................................108
Image-quality troubleshooting.......................................................................................................................................................110
Software and firmware.....................................................................................................................................................................111
Software troubleshooting.......................................................................................................................................................111
Firmware upgrades..................................................................................................................................................................111
6 Service .....................................................................................................................................................................................................113
Electrostatic discharge .....................................................................................................................................................................113
Required tools ...................................................................................................................................................................................113
Fasteners used in this printer..........................................................................................................................................................114
Service approach...............................................................................................................................................................................114
Before performing service......................................................................................................................................................114
After performing service.........................................................................................................................................................115
Post-service test ......................................................................................................................................................................115
Important field-replaceable units (FRUs) ......................................................................................................................................116
Important FRUs - HP LaserJet Pro MFP M435nw ...............................................................................................................116
Important FRUs - HP LaserJet Enterprise 700 M712.........................................................................................................116
Replace the DC controller (M712).................................................................................................................................117
Replace the laser scanner (M712)................................................................................................................................117
Replace the low-voltage power supply (M712) .........................................................................................................117
Replace the control panel assembly (M712) ..............................................................................................................117
Important FRUs - HP LaserJet Enterprise MFP M725 ........................................................................................................117
Replace the scanner controller board (MFP M725) ...................................................................................................117
Replace the low-voltage power supply assembly (MFP M725)...............................................................................117
Replace the document feeder assembly (MFP M725) ..............................................................................................118
Replace the scanner (MFP M725).................................................................................................................................118
Replace the DC controller PCA (MFP M725) ................................................................................................................118
Replace the laser scanner (MFP M725) .......................................................................................................................118
Important FRUs - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 ......................................118
Replace the laser scanner assembly (M806, MFP M830).........................................................................................118
Replace the scanner (MFP M830).................................................................................................................................119
Replace the scanner controller board assembly (MFP M830) .................................................................................119
Replace the document feeder (MFP M830) ................................................................................................................119
vi
Replace the low-voltage power supply (MFP M830).................................................................................................119
Replace the low-voltage power supply (M806) .........................................................................................................119
Replace the DC controller (MFP M830) ........................................................................................................................119
Replace the DC controller (M806).................................................................................................................................119
7 Library......................................................................................................................................................................................................120
vii
1 Tour the printer
Learn about similarities and differences among the printers discussed in this training.
By the end of this module, learners should be able to:
● Identify and describe key features and specifications of the HP LaserJet printers discussed in this training
course.
● Locate and identify major printer components.
● Describe printer features and technologies.
Tour the printer - HP LaserJet Pro MFP M435nw

Learn about the key features, printer views, and the control panel for this printer.
Tour the printer 1

Technical specifications can be located on the HP Customer Support website for the printer:
http://www.hp.com/support/ljMFPM435nw
Alternatively, go to www.hp.com/support. Search on the printer name and the keyword specifications.
Printer features - HP LaserJet Pro MFP M435nw

Review the key features of this printer.
Paper handling
● Tray 1 (100-sheet multipurpose tray)
● Tray 2 (250-sheet input tray)
● Optional Tray 3 (500-sheet input tray accessory)
● 250-sheet output bin
● Optional duplex printing accessory
Supported operating systems and print drivers
The HP PCL 6 print driver is the default print driver. It is automatically installed unless you select a different one.
For more information and additional driver options, go to www.hp.com/support.
Connectivity
● Hi-Speed USB 2.0
● 10/100 Ethernet LAN connection
● Wireless network connection
Memory
256 MB DDR3 RAM
Control-panel display
Color graphical touch screen
Printing
● Prints 31 pages per minute (ppm) on A4-size paper, prints 30 ppm on Letter-size paper, and prints 15 ppm
on A3-size paper
● Print resolution is up to 1200x1200 dpi
● Supports HP ePrint
● Walk-up USB printing (no computer required)
Copying
● Copies at up to 31 copies per minute (cpm)
● Copy resolution is 300 dots per inch (dpi)
2 Chapter 1 Tour the printer

● Flatbed scanner supports page sizes up to 297 mm (11.7 in) in length and up to 420mm (16.5 in) in width
● Optional duplex copying
Scanning
● Scans in black and white or color with resolution up to 1200 dpi
● Scan to Email (no software required)
● Scan to Network Folder (no software required)
● Walk-up USB scanning (no computer required)
Printer front view - HP LaserJet Pro MFP M435nw

Locate features on the front of the printer.
1
2
10
9 3
8
4
5
6
7
1 Scanner
2 Color touchscreen control panel (tilts up for easier viewing)
3 On/off button
4 Tray 1 (pull the handles on the sides to open)
5 Tray 2
6 Walk-up USB port (for printing and scanning without a computer)
7 Optional Tray 3 (available as an accessory)
8 Latch to open the front cover (access to the toner cartridge)
9 Output-bin extension for long paper
10 Output bin
Printer front view - HP LaserJet Pro MFP M435nw 3

Printer back view - HP LaserJet Pro MFP M435nw
Locate features on the back of the printer.
3
1
1 Port cover
2 Power connection
3 Optional duplex printing accessory
4 Rear door (provides access for clearing jams)
Interface ports - HP LaserJet Pro MFP M435nw

Identify the location of the interface ports.

1
1 Network port
2 Hi-Speed USB 2.0 port
Control-panel layout - HP LaserJet Pro MFP M435nw

Use the control panel to obtain product and job status information and to configure the product.
1
9
8 2
3
7 4
6 5
1 Touchscreen display Provides access to the product features and indicates the current status of the
product
Control-panel layout - HP LaserJet Pro MFP M435nw 5

2 Help button and light Provides access to the control-panel help system
3 On/off button Turns the product on or off
4 Right arrow button and light Moves the cursor to the right or moves the display image to the next screen
NOTE: This button illuminates only when the current screen can use this feature.
5 Cancel button and light Clears settings, cancels the current job, or exits the current screen
6 Back button and light Returns to the previous screen
7 Left arrow button and light Moves the cursor to the left
8 Home button and light Provides access to the Home screen
9 Wireless light Indicates the wireless network is enabled. The light blinks while the product is
establishing a connection to the wireless network.
Control-panel Home screen - HP LaserJet Pro MFP M435nw

The Home screen provides access to the product features, and it indicates the product status.
NOTE: Depending on the product configuration, the features on the Home screen can vary. The layout might
also be reversed for some languages.
1 2 3 4 5 6
11 10 9 8 7
1 Web Services button Provides quick access to HP Web Services features, including HP ePrint
HP ePrint is a tool that prints documents by using any email enabled device to
send them to the product’s email address.
2 Setup button Provides access to the main menus

3 Wireless button Provides access to the Wireless menu and wireless status information
NOTE: When you are connected to a wireless network, this icon changes to a
set of signal strength bars.
NOTE: This button does not display when the product is connected to a wired
network.
4 Network button Provides access to network settings and information. From the network
settings screen, you can print the Network Summary page.
NOTE: This button displays only when the product is connected to a network.
5 Information button Provides product status information. From the status summary screen, you can
print the Configuration Report page.
6 Supplies button Provides information about supplies status. From the supplies summary
screen, you can print the Supplies Status page.
7 Product status Indicates whether the product is ready or is processing a job
8 Apps button Provides access to the Apps menu to print directly from Web applications
that you have downloaded from the HP Connected Web site at
www.hpconnected.com
9 USB button Provides access to the walk-up USB feature (for printing and scanning without
a computer)
10 Scan button Provides access to the scan features
11 Copy button Provides access to the copy features
Tour the printer - HP LaserJet Enterprise 700 M712

Learn about the key features, printer views, and the control panel for this printer series.
NOTE: The M712 and the MFP M725 that follows have hardware similarities. Some procedures for the printers
will be the same, such as loading trays and replacing some parts.
Tour the printer - HP LaserJet Enterprise 700 M712 7

http://www.hp.com/support/lj700M712
Printer comparison - HP LaserJet Enterprise 700 M712

Compare the features of the printer models using the following table:
Table 1-1 Printer models comparison
Feature category Feature name M712n M712dn M712xh
CF235A CF236A CF238A
Paper handling Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional Tray 4 (500-sheet capacity) Not supported Not supported
Standard output bin (250-sheet capacity)
Automatic duplex printing Not supported
Connectivity Hi-Speed USB 2.0
10/100/1000 Ethernet LAN connection with IPv4 and

IPv6
Easy-access USB port, for printing without a computer

and for upgrading the firmware
Memory 512 MB DIMM Not supported
Storage 16 GB Solid-State Memory module Not supported
320 GB HP High-Performance Secure Hard Disk Not supported Not supported
Control-panel display 4-line LCD with 10-key numeric keypad
Print Prints 41 pages per minute (ppm) on A4-size paper and

40 ppm on Letter-size paper
Easy-access USB printing (no computer required)
Supported operating For the latest information on supported operating See the website See the website See the website
systems systems and print drivers, go to: http://www.hp.com/
support
NOTE: Microsoft retired mainstream support for

Windows XP in April 2009. HP will continue to provide
best-effort support for the discontinued XP operating
system.
Printer front-right view - HP LaserJet Enterprise 700 M712

Identify the parts on the front-right view of the printer.

1 Output bin
2 Cartridge-door-release button
3 Output-bin extension
4 Tray 1
5 Formatter (contains the interface ports)
6 Right-side access door
7 Handles for lifting the product
8 500-sheet tray jam-access door
10 500-sheet tray (included with the M712xh model)
11 Tray 3
12 Tray 2
13 On/off button
Printer front-left view - HP LaserJet Enterprise 700 M712

Identify the parts on the front-left view of the printer.
Printer front-left view - HP LaserJet Enterprise 700 M712 9

1 Hardware integration pocket (for connecting third-party devices)
2 Control panel
3 Easy-access USB port (for printing without a computer and for upgrading the firmware)
6 Lever to lock the 500-sheet tray to the product
7 Power connection
8 Duplexer (included with the M712dn and M712xh models)
9 Fuser jam-access cover
Interface ports - HP LaserJet Enterprise 700 M712

Identify the locations of the interface ports.

1 Local area network (LAN) Ethernet (RJ-45) network port
2 Hi-Speed USB 2.0 printing port
3 USB port for connecting external USB devices
Serial number and model number location - HP LaserJet Enterprise 700 M712
The serial number and model number are listed on an identification label located on the back of the product. The
serial number contains information about the country/region of origin, the product version, production code, and
the production number of the product.
Serial number and model number location - HP LaserJet Enterprise 700 M712 11
Table 1-2 Model names and numbers
Model name Model number
M712n CF235A
M712dn CF236A
M712xh CF238A
Control-panel layout - HP LaserJet Enterprise 700 M712

Number Button or light Function
1 Control-panel display Shows status information, menus, help information, and error messages
2 Stop button Cancels the current print job and clears the pages from the product
3 Help button Provides information about the message on the control-panel display
4 Down arrow Navigates to the next item in the list, or decreases the value of numeric items
5 Up arrow Navigates to the previous item in the list, or increases the value of numeric
items
6 OK button ● Saves the selected value for an item.
● Performs the action that is associated with the item that is highlighted on
the control-panel display.
● Clears an error condition when the condition is clearable.
7 Numeric keypad Enter numeric values
8 Clear button Returns values to their defaults and closes the help screen
9 Folder button Provides quick access to the Retrieve Job menu

Number Button or light Function
10 Attention light ● On: The product has experienced a problem. See the control-panel
display.
● Off: The product is functioning without error.
● Blinking: Action is required. See the control-panel display.
11 Ready light ● On: The product is online and ready to accept data to print.
● Off: The product cannot accept data because it is offline (paused) or has
experienced an error.
● Blinking: The product is going offline. The product stops processing the
current job and expels all of the active pages from the paper path.
12 Home button Opens and closes the menus
13 Back button Backs up one level in the menu tree or backs up one numeric entry
14 Easy-access USB For printing without a computer
Tour the printer - HP LaserJet Enterprise MFP M725

http://www.hp.com/support/ljMFPM725series
Printer comparison - HP LaserJet Enterprise MFP M725

Tour the printer - HP LaserJet Enterprise MFP M725 13

Feature category Feature name M725dn M725f M725z M725z+
CF066A CF067A CF068A CF069A
Optional 500-sheet tray Not supported Not supported Not supported
Optional 500-sheet tray Not supported Not supported Not supported

with cabinet
Optional 3x500-sheet tray Not supported Not supported Not supported
Optional 3,500-sheet high- Not supported Not supported Not supported

capacity tray
Standard output bin (250-

sheet capacity)
Stacker output bin (500- Not supported Not supported

sheet capacity)
Automatic duplex printing
In-line 30-page stapler Not supported Not supported
Connectivity Hi-Speed USB 2.0
10/100/1000 Ethernet LAN

connection with IPv4 and
IPv6
Easy-access USB port,

for printing and scanning
without a computer, and for
upgrading the firmware
Storage 320 GB HP High-

Performance Secure Hard
Disk
Control-panel display Touchscreen control panel
Print Prints 41 pages per minute

(ppm) on A4-size paper
and 40 ppm on Letter-size
paper
Easy-access USB printing

(no computer required)
Fax HP LaserJet Analog Fax Not supported

Accessory 500
Copy and Scan Copies and scans 41 pages

ppm on A4-size originals
and 40 ppm on Letter-size
originals
Resolution is 600 x 300

pixels per inch (ppi)

Table 1-3 Printer models comparison (continued)
Feature category Feature name M725dn M725f M725z M725z+
CF066A CF067A CF068A CF069A
100-page document feeder

with automatic duplex
copying and scanning
Easy-access USB copying

and scanning (no computer
required)
Color or monochrome
scanning
Digital Send Send to E-mail and Save to

Network Folder
Supported operating For the latest information See the website See the website See the website See the website
systems on supported operating
systems and print drivers,
go to: http://www.hp.com/
support
NOTE: Microsoft retired

mainstream support for
Windows XP in April 2009.
HP will continue to provide
best-effort support for the
discontinued XP operating
system.
Printer front-right view - HP LaserJet Enterprise MFP M725

Identify the parts on the front-right view of the printer.
13
12
11
Printer front-right view - HP LaserJet Enterprise MFP M725 15

1 Document-feeder cover
2 Document-feeder input tray
3 Document-feeder output bin
4 Stapler/stacker output bin
5 Toner-cartridge door
6 Cartridge-door-release button
8 Tray 1
9 Right-side access door
11 Tray 3
12 Tray 2
13 On/off button
Product front-left view - HP LaserJet Enterprise MFP M725

Identify the parts on the front-left view of the printer.
1 Control-panel display
2 Hardware-integration pocket (for connecting third-party devices)
4 Power connection
5 Duplexer
6 Fuser jam-access cover
7 Upper-left door

8 Stapler door
9 Easy-access USB port
Printer input options - HP LaserJet Enterprise MFP M725

Review the following input options for this printer series.
M725f M725z M725z+
Table 1-4 Input options
Callout number M725f M725z M725z+
1 1x500-sheet feeder 3x500-sheet feeder 3,500-sheet high-capacity input tray
2 1x500-sheet feeder with cabinet N/A N/A
Interface ports - HP LaserJet Enterprise MFP M725

Printer input options - HP LaserJet Enterprise MFP M725 17

1 Fax port
2 Foreign interface harness (for connecting third-party devices)
5 USB port for connecting external USB devices
Serial number and model number location - HP LaserJet Enterprise MFP M725
The serial number and model number are listed on an identification label located on the back of the product. The
serial number contains information about the country/region of origin, the product version, production code, and
the production number of the product.

Table 1-5 Model names and numbers
Model name Model number
M725dn CF066A
M725f CF067A
M725z CF068A
M725z+ CF069A
Control-panel layout - HP LaserJet Enterprise MFP M725

1 2 3 4
Start Copy
Sign In Ready Copies: 1
Quick Sets Copy
Access Preset job options for Make copies from an original

commonly used jobs document
Fax E–mail
Send a document to one or more Send a document as an

fax numbers attachment to an e-mail
Save to USB Save to Network Folder
Save the scanned job to a USB Send a document to a folder on

storage device the network
Save to Device Memory Retrieve from Device Memory
Table 1-6 Control panel components
Number Component Function
1 Easy-access USB port For easy-access USB printing, scanning documents to a USB flash drive, and upgrading
firmware
NOTE: This port is on the side of the control panel.
Control-panel layout - HP LaserJet Enterprise MFP M725 19

Table 1-6 Control panel components (continued)
Number Component Function
2 Hardware-integration pocket For connecting third-party devices
3 Color touchscreen display For configuring and managing product features
4 Home button For returning to the product Home screen at any time
NOTE: This button is on the side of the control panel. Touching the Home icon near
the button has no effect.
Control-panel Home screen - HP LaserJet Enterprise MFP M725

The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by pressing the Home button on the right side of the product
control panel. You can also touch the Home button in the upper-left corner of most screens.
NOTE: The features that appear on the Home screen can vary, depending on the product configuration.
3 4 5 6 7 8 9 10
2 Start Copy
Sign In Ready Copies: 1

11
1 Quick Sets Copy
Access Preset job options for Make copies from an original

commonly used jobs document
Fax E–mail 12
Send a document to one or more Send a document as an
fax numbers attachment to an e-mail
13
Save to USB Save to Network Folder
Save the scanned job to a USB Send a document to a folder on

storage device the network
Save to Device Memory Retrieve from Device Memory
Table 1-7 Product control panel
Number Component Description
1 Refresh button Touch the Refresh button to clear changes and restore the default settings.
2 Sign In or Sign Out button Touch the Sign In button to access secured features.
Touch the Sign Out button to sign out of the product if you have signed in for access
to secured features. After you sign out, the product restores all options to the default
settings.
3 HP logo or Home button On any screen other than the Home screen, the HP logo changes to a Home
button. Touch the Home button to return to the Home screen.
4 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then
you can cancel or continue the job.
5 Start button Touch the Start button to start a copy job.
6 Product status The status line provides information about the overall product status.

Table 1-7 Product control panel (continued)
Number Component Description
7 Language Selection button Touch the Language Selection button to select the language for the control-panel
display.
8 Sleep button Touch the Sleep button to put the product into Sleep mode.
9 Network button Touch the Network button to find information about the network connection.
10 Help button Touch the Help button to open the embedded help system.
11 Copies field The Copies field indicates the number of copies that the product is set to make.
12 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available
features.
13 Features Depending on the product configuration, the features that appear in this area can
include any of the following items:
● Quick Sets
● Copy
● Email
● Fax (for products that have fax installed)
● Save to USB
● Save to Folder
● Save to Product Memory
● Open from USB
● Open from Product Memory
● Job Status
● Supplies
● Trays
● Administration
● Device Maintenance
Tour the printer - HP LaserJet Enterprise M806

Tour the printer - HP LaserJet Enterprise M806 21

NOTE: The M806 is the single-function printer based on the same hardware as the MFP M380, which follows
in the next section. Many procedures for the printers will be the same, such as loading trays and replacing parts.
http://www.hp.com/support/ljM806
Printer comparison - HP LaserJet Enterprise M806

M806dn M806x+
CZ244A CZ245A
Tray 2 and Tray 3 (500-sheet capacity each)
Tray 4 and Tray 5 (combined 3,500-sheet capacity) Not supported
500-sheet output bin
Connectivity 10/100/1000 Ethernet LAN connection with IPv4 and

IPv6
Easy-access USB port for printing without a computer

and upgrading the firmware
Wireless direct accessory for “touch” printing from Not supported

mobile devices (optional on some printers)
Storage HP High-Performance Secure Hard Disk Not supported
Control-panel display and input Touchscreen control panel
Print Prints 55 pages per minute (ppm) on A4 and Letter-

size paper

M806dn M806x+
CZ244A CZ245A
Easy-access USB printing (no computer required)
Wireless direct accessory for “touch” printing from Not supported

mobile devices (optional on some printers)
Mobile printing using the following:
● HP ePrint
● HP ePrint software
● HP ePrint Enterprise
● HP ePrint Home & Biz
● HP Printer Control
● Google Cloud Print
● AirPrint
Supported operating systems For the latest information on supported operating See the website See the website
systems and print drivers, go to: http://www.hp.com/
support
NOTE:
Microsoft retired mainstream support for Windows XP

in April 2009. HP will continue to provide best-effort
support for the discontinued XP operating system.
Printer front view - HP LaserJet Enterprise M806

Identify the parts on the front view of the printer.
1 2 3 4
14
13
6
12
11
10 7
9 8
Printer front view - HP LaserJet Enterprise M806 23

1 Hardware integration pocket (for connecting accessory and third-party devices)
2 Control panel with color touchscreen display (tilts up for easier viewing)
3 Top output bin
4 Easy-access USB port (for printing without a computer)
NOTE: An administrator must enable this port before use.
5 Tray 1
6 Right-side door (access for clearing jams)
7 Lower-right door (access for clearing jams)
8 Tray 4
9 Tray 5
10 Tray 3
11 Tray 2
12 On/off button
13 Front door (access to the toner cartridge)
14 Straight-through output bin
Printer back view - HP LaserJet Enterprise M806

Identify the parts on the back view of the printer.
5 1
4
3
1 Left door (access to the fuser and the duplexer)
2 Power connection
3 Connection for an optional finishing accessory
4 Model and serial number label

Interface ports - HP LaserJet Enterprise M806
1
2
3
4
1 USB port for connecting external USB devices (this port might be covered)
NOTE: For Easy-access USB printing, use the USB port near the control panel.
Control-panel view - HP LaserJet Enterprise M806

You can return to the Home screen at any time by touching the Home button on the left side of the product
Interface ports - HP LaserJet Enterprise M806 25

1 2 3 4 5 6 7 8
12
11
9
10
1 HP logo or Home On any screen other than the Home screen, the HP logo changes to a Home button. Touch
button the Home button to return to the Home screen.
2 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
cancel or continue the job.
3 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
5 Language Selection Touch the Language Selection button to select the language for the control-panel display.
button
9 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.
10 Features Depending on the product configuration, the features that appear in this area can include any
of the following items:
● Quick Sets
● Retrieve from USB
● Retrieve from Device Memory
● Job Status
● Supplies
● Trays
● Administration
11 Home button and light Touch to return to the product Home screen at any time.

Finishing accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830
This printer series has the following finishing accessories:
● Stapler/stacker
● Stapler/stacker with hole punch
● Booklet maker
For more information and views of these accessories, refer to the printer User Guide.
Tour the printer - HP LaserJet Enterprise and Managed Flow MFP

M830
http://www.hp.com/support/ljflowMFPM830
Printer comparison - HP LaserJet Enterprise and Managed Flow MFP M830

Finishing accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 27
Feature category Feature name Configuration A Configuration B Configuration C
Tray 2 and Tray 3 (500-sheet capacity each)
Tray 4 and Tray 5 (combined 3,500-sheet

capacity)
Two-bin stapler/stacker Not supported Not supported
Two-bin stapler/stacker with hole punch Not supported Not supported
Booklet maker Not supported Not supported
Connectivity 10/100/1000 Ethernet LAN connection with

IPv4 and IPv6
Easy-access USB port for printing and

scanning without a computer and upgrading
the firmware
Wireless direct accessory for “touch” printing

from mobile devices (optional on some
printers)
Storage HP High-Performance Secure Hard Disk
Control-panel display and input Touchscreen control panel
Retractable keyboard
Print Prints 55 pages per minute (ppm) on A4 and

Letter-size paper
Easy-access USB printing (no computer

required)
Wireless direct accessory for “touch” printing

from mobile devices (optional on some
printers)
Mobile printing using the following:
● HP ePrint
● HP ePrint software1
● HP ePrint Enterprise
● HP ePrint Home & Biz
● HP Printer Control
● Google Cloud Print
● AirPrint
Fax Fax features
Copy and Scan Copies and scans 55 pages ppm on A4 and

Letter-size paper
Easy-access USB copying and scanning (no

computer required)

Feature category Feature name Configuration A Configuration B Configuration C
200-page document feeder with electronic

duplex copying and scanning and multi-pick
detection
Digital Send Send to E-mail, Save to USB, Save to

Network Folder, and Save to SharePoint®
options
Supported operating systems For the latest information on supported See the website See the website See the website
operating systems and print drivers, go to:
http://www.hp.com/support
NOTE: Microsoft retired mainstream

support for Windows XP in April 2009. HP
will continue to provide best-effort support
for the discontinued XP operating system.
1 The HP ePrint Software supports the following operating systems: Windows® XP SP2 or greater (32-bit) up to ePrint Software version 3; Windows
Vista® (32-bit and 64-bit); Windows 7 (32-bit and 64-bit); Windows 8 (32-bit and 64-bit); and Mac OS X versions 10.6, 10.7 Lion, and 10.8 Mountain
Lion.
Printer front view - HP LaserJet Enterprise and Managed Flow MFP M830
Identify the parts on the front view of the printer.
1 2 3 4 5
6
7
8
15
9
10
11
14 13 12
1 On/off button
2 Front door (access to the toner cartridge)
3 Hardware integration pocket (for connecting accessory and third-party devices)
4 Document feeder
5 Document-feeder output bin
6 Control panel with color touchscreen display (tilts up for easier viewing)
7 Keyboard (pull the keyboard straight out to use it)
Printer front view - HP LaserJet Enterprise and Managed Flow MFP M830 29
8 Tray 1
9 Right-side door (access for clearing jams)
10 Lower-right door (access for clearing jams)
11 Tray 4
12 Tray 5
13 Tray 3
14 Tray 2
15 Finishing accessory (varies with product configuration)
Printer back view - HP LaserJet Enterprise and Managed Flow MFP M830
Identify the parts on the back view of the printer.
NOTE: The product is shown without a finishing accessory attached.
5 1
4
3
1 Left door (access to the fuser and the duplexer)
2 Power connection
3 Connection for a finishing accessory
4 Model and serial number label
Interface ports - HP LaserJet Enterprise and Managed Flow MFP M830

Identify the location of the interface ports.

1
2
3
4
5
1 USB port for connecting external USB devices (this port might be covered)
NOTE: For Easy-access USB printing, use the USB port near the control panel.
5 Fax port
Control-panel view - HP LaserJet Enterprise and Managed Flow MFP M830

You can return to the Home screen at any time by touching the Home button on the left side of the product
NOTE: HP regularly updates features that are available in the product firmware. To take advantage of the most
current features, upgrade the product firmware. To download the most recent firmware upgrade file, go to
www.hp.com/support/ljflowMFPM830 for HP's all-inclusive help for your product. If you are located outside the
US, go to www.hp.com/support, select a country/region, click Product Support & Troubleshooting, enter the
product name, and then select Search.
Control-panel view - HP LaserJet Enterprise and Managed Flow MFP M830 31

4 5 6 7 8 9 10 11
3
2 12
1 13
Network Folder
14
16 caps lock A S D F G H J K L :
;
“
‘
enter
15
shift Z X ? shift
C V B N M
, . /
@ alt alt
1 Home button Touch to return to the product Home screen at any time.
3 Sign In or Sign Out Touch the Sign In button to access secured features.
button
Touch the Sign Out button to sign out of the product if you have signed in for access to secured
features. After you sign out, the product restores all options to the default settings.
4 HP logo or Home On any screen other than the Home screen, the HP logo changes to a Home button. Touch
button the Home button to return to the Home screen.
5 Stop button Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
cancel or continue the job.
6 Start button Touch the Start button to start a copy job.
8 Language Selection Touch the Language Selection button to select the language for the control-panel display.
button
12 Copies field The Copies field indicates the number of copies that the product is set to make.
13 Scroll bar Touch the up or down arrows on the scroll bar to see the complete list of available features.

14 Features Depending on the product configuration, the features that appear in this area can include any
of the following items:
● Quick Sets
● Copy
● E-mail
● Fax
● Save to USB
● Save to Network Folder
● Save to Device Memory
● Retrieve from USB
● Retrieve from Device Memory
● Save to SharePoint®
● Job Status
● Supplies
● Trays
● Administration
15 Keyboard This product includes a physical keyboard. The keys are mapped to your language in the same
way the virtual keyboard on the product control panel is mapped. If you select a different
keyboard layout for the virtual keyboard, the keys on the physical keyboard are remapped to
match the new settings.
16 Easy-access USB port Insert a USB flash drive for printing and scanning without a computer or to update the product
firmware.
NOTE: An administrator must enable this port before use.
Finishing accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830
This printer series has the following finishing accessories:
● Stapler/stacker
● Stapler/stacker with hole punch
● Booklet maker
For more information and views of these accessories, refer to the printer User Guide.
Finishing accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 33
2 Set up and configure
This course module provides information on how to set up and configure the printer.
Student performance objectives
By the end of this module, students should be able to perform the following:
● Describe the steps in the setup process.
● Download the printer software.
● Understand which tools are available for setting up and configuring the printer.
Install and set up the printer

Use the following resources to install and set up the printer.
Hardware Installation Guide: A Hardware Installation Guide (HIG) is shipped with the printer and most accessories.
A HIG is designed to give a customer step-by-step instructions on unpacking and installing a hardware
component using illustrations and a minimum amount of text. Use the following links to locate the HIGs:
http://www.hp.com/support/ljMFPM435nw, http://www.hp.com/support/lj700M712,
http://www.hp.com/support/ljMFPM725series, http://www.hp.com/support/ljM806,
Print drivers and operating system support

Use the following information to download and install the latest print drivers, and to ensure printer compatibility
with the computer operating system.
Windows
Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printer-support
website to download the print driver or the software installer to install the HP print driver:
http://www.hp.com/support/ljMFPM435nw, http://www.hp.com/support/lj700M712,
http://www.hp.com/support/ljMFPM725series, http://www.hp.com/support/ljM806,
The Software and Drivers page for the printer displays all of the driver options for the detected operating system,
or you can also choose a different operating system (MFP M725 is an example).
34 Chapter 2 Set up and configure

Figure 2-1 Software and Drivers page
macOS
Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet or
from the HP Customer Support page, and then use HP Easy Start to install the HP print driver.
Linux
For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX
For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Setup and configuration tools

Learn about the tools used to set up and configure the printer.
HP Device Toolbox (Windows) - HP LaserJet Pro MFP M435nw

Use the HP Device Toolbox for Windows to check product status or to view or change product settings from your
computer. This tool opens the HP Embedded Web Server for the product.
Setup and configuration tools 35

NOTE: This tool is available only if you performed a full installation when you installed the product.
1. Click the Start button, and then click Programs.
2. Click the HP product group, and then click the HP Device Toolbox item.
Remote management tools - LaserJet Enterprise and Managed printers

Remote management tools allow Enterprise customers to configure and manage printers located in remote
offices or to manage a fleet of printers.
The remote management options for the printer include the following:
● HP Embedded Web Server (EWS): Included with the product, the EWS is a Web-based tool used to monitor
the product, enable product features, and configure product settings. Additional information is included in
other sections of this course.
● HP Web Jetadmin: A free utility from HP that enables administrators to remotely manage individual products
or a fleet of products on a network.
● HP JetAdvantage Security Manager (formerly HP Imaging and Printing Security Center):
Administrators can use Security Manager to create and apply security policies to networked HP printers.
Security Manager can assess printers on the network and make sure that printing, imaging and digital-
sending features conform to predefined security policies.
To access the EWS:
1. Identify the product IP address or host name.
● FutureSmart 3: From the Home screen on the printer control panel, touch the Network icon to
display the IP address or host name.
● FutureSmart 4: From the Home screen on the printer control panel, touch the Information icon , and
then touch the Ethernet icon to display the IP address or host name.
2. Open a web browser.
3. In the URL field, type the IP address or host name of the printer as displayed following the above
instructions, and then press Enter.
4. If the web browser displays a message indicating that accessing the website might not be safe, select the
option to continue to the website.
NOTE: Accessing this website will not harm the computer. This message is received if the printer enforces
HTTPS.
The EWS opens.
● On standard desktops, the tabs for the EWS are available across the top of the page.
● On small, narrow devices such as phones, the tabs are collapsed and not immediately visible. To open
the tabs, use the menu icon .
More information about each of the remote management options is at www.hp.com. Search HP University for
updated training resources for the printer.

Printer security features - HP LaserJet Enterprise and Managed
printers
Review the following printer security features:
Security statements
The product supports security standards and recommended protocols that help you keep the product secure,
protect critical information on your network, and simplify the way you monitor and maintain the product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/secureprinting.
The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product. IPsec
provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by
using the Networking tab in the HP Embedded Web Server.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use them. When
a feature is secured, the product prompts you to sign in before you can use it. You can also sign in without waiting
for a prompt by touching the Sign In button (or selecting the Sign In option) on the Home screen.
Typically, you use the same user name and password that you use to sign in to your computer on the network.
Consult the network administrator for this product if you have questions about which credentials to use.
After you have signed in to the product, a Sign Out button or option displays on the control panel. To maintain
security for the product, make sure to sign out when you have finished using the printer.
Assign a system password
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
1. Open the HP Embedded Web Server by entering the product IP address into the address line of a Web
browser.
2. Click the Security tab.
3. Open the General Security menu.
4. In the Username field, enter the name to associate with the password.
5. Enter the password in the New Password field, and then enter it again in the Verify password field.
NOTE: If you are changing an existing password, you must first enter the existing password in the Old
Password field.
6. Click the Apply button. Make note of the password and store it in a safe place.
Encryption support: HP High-Performance Secure Hard Disks
Printer security features - HP LaserJet Enterprise and Managed printers 37

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting
product performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile
timesaving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
For more information, go to www.hp.com/support and search on the following product name: HP High-
Performance Secure Hard Disk

3 Use and maintain
This module explains how to use the major features of the printers, how to clean or maintain components of the
printer, how to troubleshoot common issues, how to install CSR parts, and how to clear common paper jams.
A customer should be able to perform all of the actions and tasks described.
By the completion of this module, students should be able to:
● Load the paper trays.
● Describe printing features including print tasks and mobile printing.
● Describe the printer's security features.
● Describe the Customer Self-Repair (CSR) parts policy and identify the CSR parts and supplies.
● Clear paper jams from the printer.
● Print a cleaning page for the printer.
Paper and print media

This product supports a variety of paper and other print media. Paper or print media that does not meet HP
guidelines might cause poor print quality, increased jams, and premature wear on the product.
Use the guidelines in the HP LaserJet Print Media Guide to get optimal results when using special paper or print
media. Set the paper type and size in the printer driver to obtain the best results.
Load paper trays

Discover how to load and use the paper trays, including how to load special items such as envelopes and labels.
Paper trays - HP LaserJet Pro MFP M435nw

Discover how to load and use the paper trays for this printer.
Load Tray 1 (multipurpose tray) - HP LaserJet Pro MFP M435nw

Use the following information to load Tray 1.
Use and maintain 39

NOTE: Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10
envelopes. It supports cut sheet paper weight 60–199 g/m2 (16–53 lb); labels and transparencies 0.10 to 0.14
mm thick (4.7 to 5 mils thick); envelopes weight 60 to 90 g/m2 (16 to 24 lb); and postcards weight 135 to 176
g/m2 (36-47 lb).
1. Open Tray 1 by grasping the handles on each side of the tray and pulling down.
2. Slide out the tray extension.
40 Chapter 3 Use and maintain

3. For long paper, fold out the tray extension to support the paper.
4. Open the paper guides.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height
indicators.
The way you should orient the paper in the tray varies depending on the paper size. For additional
information, see Tray 1 paper orientation - HP LaserJet Pro MFP M435nw on page 42.
Load Tray 1 (multipurpose tray) - HP LaserJet Pro MFP M435nw 41

6. Adjust the paper guides so that they lightly touch the paper stack but do not bend the paper.
NOTE: To avoid jams, do not add paper to Tray 1 while the product is printing. Do not close Tray 1 while
the product is printing.
Tray 1 paper orientation - HP LaserJet Pro MFP M435nw

Position paper correctly in Tray 1 to ensure the best print quality.

Table 3-1 Paper orientation
Paper type Paper size How to load paper
Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and Long edge leading into the product
custom sizes
Cut sheet paper A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, Short edge leading into the product
and custom sizes
Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and Face-up
custom sizes
Long edge leading into the product with the top of the page to
the right of the tray
Preprinted, prepunched, or letterhead A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, Face-up
and custom sizes
Top edge leading into the product
Tray 1 paper orientation - HP LaserJet Pro MFP M435nw 43

Table 3-1 Paper orientation (continued)
Labels Any compatible label size Face up
Envelopes Any compatible envelope size Face-up
Top edge toward the right of the tray, postage end entering the
product last
Load Tray 2 - HP LaserJet Pro MFP M435nw

Use the following information to properly load Tray 2.
Tray 2 holds up to 250 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as many
sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb).
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of
paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the product.
NOTE: Do not open the tray while it is in use.

2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size.
3. If you are loading B4, A3, 11 x 17, Legal, or Oficio 8.5 x 13 size paper, unlock the rear tray guide using the
slide lock at the back of the tray.
Load Tray 2 - HP LaserJet Pro MFP M435nw 45

4. Adjust the tray length to the correct paper size.
5. Load paper into the tray. Check the paper to make sure the guides lightly touch the stack, but do not bend
the paper.
NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.

6. Slide the tray completely into the product.
7. On the product control panel, configure the paper size and type to match the paper loaded in the tray.
● From the Home screen on the product control panel, touch the Setup button.
● Open the following menus:
System Setup
Paper Setup
Tray 2
● Touch Paper Size and select the correct size.
● Touch Paper Type and select the correct type.

Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and Long edge along the front of the tray
custom sizes

Cut sheet paper A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, Long edge along the side of the tray
and custom sizes
Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and Face-down
custom sizes
Top edge at the right of the tray
Preprinted, prepunched, or letterhead A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, Face-down
and custom sizes
Top edge at the front of the tray
Load Tray 3 (accessory) - HP LaserJet Pro MFP M435nw

Use the following information to load Tray 3.
Optional Tray 3 holds up to 500 sheets of 75 g/m2 (20 lb) paper. If the paper is heavier, the tray does not hold as
many sheets. Do not overfill the tray. It supports cut sheet paper weight 60–120 g/m2 (16–32 lb).
NOTE: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the product.
NOTE: Do not open the tray while it is in use.

2. Pinch the release that is located on the left guide and slide the side guides to the correct paper size.
3. Adjust the paper length to the correct paper size.
Load Tray 3 (accessory) - HP LaserJet Pro MFP M435nw 49

4. Load paper into the tray. Check the paper to make sure the guides lightly touch the stack, but do not bend
the paper.
NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
5. Slide the tray completely into the product.
6. On the product control panel, configure the paper size and type to match the paper loaded in the tray.
● From the Home screen on the product control panel, touch the Setup button.
● Open the following menus:
System Setup
Paper Setup

Tray 3
● Touch Paper Size and select the correct size.
● Touch Paper Type and select the correct type.

Cut sheet paper Letter, A4, A5, B5, Executive, 16K, and Long edge along the front of the tray
custom sizes
Cut sheet paper A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, Long edge along the side of the tray
and custom sizes
Preprinted, prepunched, or letterhead Letter, A4, A5, B5, Executive, 16K, and Face-down
custom sizes
Top edge at the right of the tray

Preprinted, prepunched, or letterhead A3, B4, 11 x 17, Legal, Oficio 8.5 x 13, Face-down
and custom sizes
Top edge at the front of the tray
Paper trays - HP LaserJet Enterprise 700 M712, MFP M725

Discover how to load and use the paper trays for this set of printers.
NOTE: The paper tray procedures apply to all models. The appearance of each printer model might vary.
Load Tray 1 - HP LaserJet Enterprise 700 M712, MFP M725

1. Open Tray 1.

2. Pull out the paper support.
3. For paper larger than Letter or A4 size, fold out the extension.
Load Tray 1 - HP LaserJet Enterprise 700 M712, MFP M725 53

4. Slide the paper-width guides wider than the paper.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum-height
indicators.

6. Adjust the paper-width guides so that they lightly touch the paper stack but do not bend the paper.
Tray 1 paper capacity and orientation - HP LaserJet Enterprise 700 M712, MFP M725
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For short/
narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-4 Tray 1 capacity
Paper type Specifications Quantity
Paper Range: Maximum stack height: 13 mm (0.5 in)
60 g/m2 (16 lb) to 199g/m2 (53 lb) Up to 100 sheets of 60 to 120 g/m2 (16 to 32 lb)
Fewer than 100 sheets of (120 to 199 g/m2) (32

to 53 lb) paper
Envelopes 75 g/m2 (20 lb) to 90 g/m2 (24 lb) Up to 10 envelopes
Labels up to 0.23 mm (9 mils) thick Maximum stack height: 13 mm (0.5 in)
Transparencies 0.10 to 0.13 mm (4 to 5 mils) thick Maximum stack height: 13 mm (0.5 in)
Tray 1 paper capacity and orientation - HP LaserJet Enterprise 700 M712, MFP M725 55
Table 3-5 Tray 1 paper orientation
Single-sided printing Manual duplex printing and Alternative Envelopes

Letterhead Mode
Face-up Face-down Face-up
Long edge leading into the product, top edge at Long edge leading into the product, top edge at Short, postage end leading into the product
the front of the product the front of the product
Load Tray 2 and Tray 3

Follow the instructions below to load Tray 2 or Tray 3.
1. Open the tray.

2. Adjust the paper-guides to the correct paper size.
3. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack
is below the maximum-height indicators.
Load Tray 2 and Tray 3 57

4. Close the tray.
Tray capacity and paper orientation

Table 3-6 Tray 2 and Tray 3 capacity
Paper Range: Equivalent to 250 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-7 Tray 2 and Tray 3 paper orientation
Single-sided printing Automatic duplex printing and Alternative Envelopes

Letterhead Mode
Face-down Face-up Print envelopes only from Tray 1.
Top edge at the front of the tray Bottom edge at the front of the tray
Load the 500-sheet trays

Follow the instructions below to load paper into the 500-sheet paper trays.

1. Open the tray.
2. Adjust the paper-size guides to the correct paper size.
Load the 500-sheet trays 59

3. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack
is below the maximum-height indicators.
4. Close the tray.
500-sheet tray capacity and paper orientation

Table 3-8 500-sheet tray capacity
Paper Range: Equivalent to 500 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)

Table 3-9 500-sheet tray paper orientation

Letterhead Mode
Face-down Face-up Print envelopes only from Tray 1.
Top edge at the front of the tray Bottom edge at the front of the tray
2 2
3 3
Load the 3,500-sheet high-capacity tray

Follow the instructions below to load the 3,500-sheet high-capacity paper tray.
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1. Open the right and left sides of the tray.
Load the 3,500-sheet high-capacity tray 61

2. On each side, adjust the paper-size lever to the correct position for the paper you are using.
3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side
holds 2,000 sheets of paper.
NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

4. Close the right and left sides of the tray.
3,500-sheet high-capacity input capacity and paper orientation

Table 3-10 3,500-sheet high-capacity input tray capacity
Paper Range: Equivalent to 3,500 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-11 3,500-sheet high-capacity input tray paper orientation

Letterhead Mode
Face-up Face-down Print envelopes only from Tray 1.
Top edge at the back of the tray Top edge at the back of the tray
Manually feed labels - HP LaserJet Enterprise 700 M712, MFP M725

To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays. Tray 1 does not support labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open
the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer.
3. Click or tap the Paper/Quality tab.
3,500-sheet high-capacity input capacity and paper orientation 63

4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for
the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but
Tray 2 is not configured for labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
9. Load sheets of labels face-up with the top of the sheet toward the right side of the printer.
Paper trays - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
Discover how to load and use the paper trays for this set of printers.
NOTE: The paper tray procedures apply to all models. The appearance of each printer model might vary.
Configure trays for paper type and size - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830
The product automatically prompts you to configure a tray for type and size in the following situations:
● When you load paper into the tray
● When you specify a particular tray or paper type for a print job through the print driver or a software
program and the tray is not configured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the Any Size
paper size and the Any Type paper type settings. In this situation, if the print job does not specify a tray, the
product prints from Tray 1, even if the paper type and size settings in the print job do not match the paper
loaded in Tray 1.
Configure a tray when loading paper

1. Load paper in the tray.
2. The tray configuration message displays on the product control panel.
3. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.
4. Select the correct type and size, and then touch the OK button.
Configure a tray to match print job settings
1. In the software program, specify the source tray, the paper size, and the paper type.
2. Send the job to the product.
If the tray needs to be configured, a tray configuration message displays on the product control panel.
3. Load the tray with the specified type and size of paper, and then close the tray.
4. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different
paper size or type.
5. Select the correct type and size, and then touch the OK button.
Configure a tray by using the control panel
You can also configure the trays for type and size without a prompt from the product.
1. From the Home screen on the product control panel, scroll to and touch the Trays button.
2. Touch the line for the tray that you want to configure, and then touch the Modify button.
3. Select the paper type and size from the lists of options.
4. Touch the OK button to save your selection.
Load Tray 1 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Load Tray 1 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 65
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Load paper in the tray. See Table 3-12 Tray 1 paper orientation on page 68.
TIP: To achieve the highest print-quality, HP recommends that you load the paper long-edge first.

4. Make sure that the paper fits under the fill line on the paper guides.
5. Adjust the side guides so that they lightly touch the paper stack, but do not bend it.
Load Tray 1 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 67
Table 3-12 Tray 1 paper orientation
Paper type Image orientation Duplex mode How to load paper
Preprinted, letterhead, or labels Portrait 1-sided printing Face-up
Top edge toward the back of the product
Preprinted, letterhead, or labels Portrait Automatic 2-sided printing Face-up
Prepunched Portrait 1-sided printing Face-down
Holes towards the right of the tray
Preprinted or letterhead Landscape 1-sided printing Face-up

Table 3-12 Tray 1 paper orientation (continued)
Preprinted or letterhead Landscape Automatic 2-sided printing Face-up
Envelopes Short edge of the envelope 1-sided printing Face-up

feeding into the product
Load Tray 2 and Tray 3 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
Use the following information to properly load Tray 2 or Tray 3.
NOTE: The procedure to load paper for Tray 3 is the same as for Tray 2. Only Tray 2 is shown here.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
Load Tray 2 and Tray 3 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 69
2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides
to the size of the paper being used.
3. Load paper into the tray. Check the paper to verify the guides lightly touch the stack, but do not bend it.
NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full
indicator.
NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper
might jam.

4. Close the tray.
5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the
instructions on the control panel to change the type or size.
6. For custom-size paper, you need to specify the X and Y dimensions for the paper when the prompt displays
on the product control panel.
Y
X
Table 3-13 Tray 2 and Tray 3 paper orientation
Preprinted or letterhead Portrait 1-sided printing Face-down
Top edge at the back of the tray
Portrait Automatic 2-sided printing Face-up
Top edge at the back of the tray
Landscape 1-sided printing Face-down
Bottom edge toward the right side of the tray
Landscape Automatic 2-sided printing Face-up
Bottom edge toward the right side of the tray

Table 3-13 Tray 2 and Tray 3 paper orientation (continued)
Prepunched Portrait 1-sided printing Holes toward the right side of the tray
Portrait Automatic 2–sided printing Holes toward the left side of the tray
Load Tray 4 and Tray 5 - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
Use the following information to properly load Tray 4 or Tray 5.
Tray 4 and Tray 5 support only A4 and Letter-size paper.
1. Open the right and left sides of the tray.
2. On each side, adjust the paper-size lever to the correct position for the paper you are using.
3. Load full reams of paper into each side of the tray. The right side holds 1,500 sheets of paper. The left side
holds 2,000 sheets of paper.
NOTE: For best results, load full reams of paper. Avoid dividing reams into smaller sections.

4. Close the right and left sides of the tray.
Configure the default staple location - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830
Set the default staple quantity and location from the control panel.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
● Stapler/Stacker Settings
● Stapling
3. Select a staple location from the list of options, and then touch the Save button. The following options are
available:
● None
● Top left
● Top right
● Two left
● Two right
● Two top
● Two top or left
NOTE: For documents with portrait orientation, the staples are on the left. For documents with
landscape orientation, the staples are on the top.
Configure the default hole punch location - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830
Set the default hole punch quantity and location from the control panel.
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
Configure the default staple location - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 75
2. Open the following menus:
● Stapler/Stacker Settings
● Hole Punching
3. Select a hole punch location from the list of options, and then touch the Save button. The following options
are available:
● None
● Two left or top
● Two left
● Top right
● Two top
● Two bottom
● Three left
● Three right
● Three top
● Three bottom
NOTE: For documents with portrait orientation, the holes are on the left. For documents with
landscape orientation, the holes are on the top.
Tips for copy and scan success (MFP models only)

Follow these tips for successful copying and scanning.
Use the following tips to copy and scan successfully.
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part
of the image.
● Load your original, print-side down, in the back-left corner of the glass.
● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning
software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the
printer software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
● If you want to scan a document with several pages into one file instead of multiple files, start the scan with
the printer software instead of selecting Scan from the printer display.
For more information about how to use printer features, including Print, Copy, Scan and Fax, see the User Guide
for the printer.

Supplies, accessories and parts
Learn about the supplies, accessories and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-14 Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP website, which provides options for
purchasing Original HP supplies.
Accessories - HP LaserJet Pro MFP M435nw

Learn about the accessories for this printer.
Table 3-15 Accessories
Item Description Part number
HP LaserJet 1 x 500 Paper Feeder 500-sheet paper feeder (optional Tray 3) A3E47A
HP LaserJet Duplex Printing Accessory Optional automatic duplexer A3E46A
USB cable 2-meter standard USB-compatible device C6518A

connector
Accessories - HP LaserJet Enterprise 700 M712

Learn about the accessories for this set of printers.
500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A
1x500-sheet feeder, cabinet, and stand Optional tray to increase paper capacity CF243A
3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A
3,500-sheet high-capacity input and stand Optional tray to increase paper capacity CF245A
Duplex printing assembly Optional accessory to print on both sides of CF240A

the paper
HP Jetdirect print servers HP Jetdirect ew2500 Wireless Print Server J8021A
HP Jetdirect 2700w USB Wireless Print J8026A

Server
Supplies, accessories and parts 77

Table 3-16 Accessories (continued)
USB cable Standard USB-compatible device connector, C6518A

2 m (6.5 ft)
DIMM memory Optional 512 MB DIMM memory CE483A
Accessories - HP LaserJet Enterprise MFP M725

500-sheet tray and feeder unit Optional tray to increase paper capacity CF239A
1x500-sheet feeder, cabinet, and stand Optional tray to increase paper capacity CF243A
3x500-sheet feeder and stand Optional tray to increase paper capacity CF242A
3,500-sheet high-capacity input and stand Optional tray to increase paper capacity CF245A
Duplex printing assembly Optional accessory to print on both sides of CF240A

the paper
DIMM memory HP 200-pin DDR2 512MB x64 DIMM CF306A
Fax accessory HP LaserJet MFP Analog Fax Accessory 500 CC487A
Document-feeder roller kit Replacement rollers for the document L2718A

feeder
Staple cartridge refill Refill staple cartridge C8091A
HP Jetdirect print servers HP Jetdirect ew2500 Wireless Print Server J8021A
HP Jetdirect 2700w USB Wireless Print J8026A

Server
USB cable Standard USB-compatible device connector, C6518A

2 m (6.5 ft)
DIMM memory Optional 512 MB DIMM memory CF306A
Accessories - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
HP LaserJet Stapler/Stacker Stapler/stacker finishing accessory CZ994A
HP LaserJet Stapler/Stacker with 2/3 hole punch Stapler/stacker with hole punch finishing CZ995A
accessory for countries/regions that use imperial
measurements
HP LaserJet Stapler/Stacker with 2/4 hole punch Stapler/stacker with hole punch finishing accessory CZ996A
for countries/regions that use metric measurements

Table 3-18 Accessories (continued)
HP LaserJet Booklet Maker/Finisher Booklet maker finishing accessory CZ285A
HP LaserJet 3,500-sheet High-Capacity Input Feeder Optional tray to increase paper capacity C3F79A
and Stand
HP Jetdirect ew2500 Wireless Print Server USB wireless print server J8026A
HP Jetdirect 2800w NFC & Wireless Direct Accessory Wireless direct accessory for “touch” printing from J8029A
mobile devices
HP 1GB DIMM Optional memory module CF306AX
Replace the toner cartridge

Learn how to replace the toner cartridge for each printer/printer series.
To find the cartridge number for a specific printer, go to:
HP Printers - Which cartridges work with my HP printer?
Replace the toner cartridge - HP LaserJet Pro MFP M435nw

To learn about this procedure, watch the short video below.
For a printable version, go to:
HP LaserJet Pro MFP M435nw - Replace the toner cartridge (c03945065)
Alternatively, go to www.hp.com/support. Search on the printer name and the keywords "replace cartridge."
View a video of how to replace the toner cartridge
Replace the toner cartridge - HP LaserJet Enterprise 700 M712, MFP M725
HP LaserJet Enterprise 700 M712 - Replace the toner cartridge (c03485058)
HP LaserJet Enterprise 700 MFP M725 - Replace the toner cartridge (c03675347)
Replace the toner cartridge - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830
Replace the toner cartridge 79

HP LaserJet Enterprise M806 - Replace the toner cartridge (c03946541)
HP LaserJet Enterprise flow MFP M830 - Replace the toner cartridge (c03946183)
Customer self-repair (CSR) parts and supplies

Learn about the CSR parts for this set of printers, and watch videos for how to replace the most important CSR
parts.
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at http://www.hp.com/go/csr-support or
http://www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized

service or support provider. When ordering, one of the following will be needed: part number, serial number,
printer number, or printer name.
Unless noted, the parts in this section are CSR A parts, and are easy for the customer to remove and then replace
them.
If noted, CSR B parts are more difficult and/or require tools for the customer to remove and then replace them.
Replacement power cables
A list of replacement power cables can be found in the printer's User Guide or the Service Repair Manual. Go to
www.hp.com/support or to WISE (HP Web-based Interactive Search Engine).
Mandatory vs. Optional parts
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP product warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the product warranty period.
Customer self-repair parts - HP LaserJet Pro MFP M435nw

The following customer self-repair parts are available for the printer.
● HP 93A Black LaserJet Toner Cartridge
● Tray 1 Roller Kit
● Tray 2 Assembly Kit
● Optional accessory Duplex unit (replacement)
● Optional accessory 500 Sheet Feeder Tray 3 (replacement)

More information:
Remove and replace instructions can be located in the printer's Service Repair Manual, which is available from
the HP Web-based Interactive Search Engine (WISE). More details about using WISE are in the Troubleshooting
module of this training course.
The CSR parts list with part numbers can be found in the printer User Guide, which is available on the HP
Customer Support website: http://www.hp.com/support
Customer self-repair parts - HP LaserJet Enterprise 700 M712

NOTE: In the training topics that follow, you can watch replacement videos for the most important CSRs for
this printer, which have a video icon in the list below.
These videos are optional. You will not be tested on the details in the videos.
TIP: The M712 hardware is similar to the MFP M725 hardware. Some videos for these two products will be
similar or the same.
● Hard disk drive (HDD)
● Formatter PCA
● Fuser (110V and 220V)
● Solid-state memory (SSM)
● DIMM memory
● Tray 1 pickup roller
● Tray 2 and Tray 3 pickup rollers
● Tray 1 separation pad
● Tray 2 and Tray 3 separation rollers
● Tray 2 and Tray 3 assemblies
● 1x500-sheet feeder (with or without stand)
● 3,500-sheet high-capacity input feeder with stand
● 3,500-sheet high-capacity input feeder left tray assembly
● 3,500-sheet high-capacity input feeder right tray assembly
● 3,500-sheet high-capacity tray roller kit
● Transfer roller
● Duplexer
● Left door
● Maintenance kit (110V and 220V) - Contains fuser, transfer roller, pickup rollers for Trays 1-3, and separation
pads for Trays 1-3.
Customer self-repair parts - HP LaserJet Enterprise 700 M712 81

More information:
Remove and replace instructions can be located in the printer's Service Repair Manual, which is available from the
HP Web-based Interactive Search Engine (WISE). More details about using WISE are in the Troubleshooting and
Service modules of this training course.
Replace the hard disk drive (HDD) - HP LaserJet Enterprise 700 M712
View a video of how to replace the Hard Disk Drive (HDD)
Replace the formatter PCA - HP LaserJet Enterprise 700 M712

View a video of how to replace the Formatter PCA
Replace the fuser - HP LaserJet Enterprise 700 M712

View a video of how to remove and replace the fuser
Customer self-repair parts - HP LaserJet Enterprise MFP M725

● Hard disk drive (HDD)
● Formatter PCA
● Fuser (110V and 220V)
● Control-panel assembly
● Document-feeder-roller maintenance kit
● Document-feeder separation pad
● Fax card replacement kit
● Foam reflector kit
● Tray 1 pickup roller and separation pad kit
● Tray 2 and Tray 3 pickup roller and separation pad kit
● Tray 2 and Tray 3 assemblies - Mandatory

● 3,500-sheet high-capacity input feeder with stand
● 3,500-sheet high-capacity input feeder left tray assembly
● 3,500-sheet high-capacity input feeder right tray assembly
● 3,500-sheet high-capacity tray roller kit
● Transfer roller
● Duplexer
● Left door
● Staple-cartridge refill
● Maintenance kit (110V and 220V) - Contains fuser, transfer roller, pickup rollers for Trays 1-3, and separation
pads for Trays 1-3.
More information:
Replace the hard disk drive (HDD) - HP LaserJet Enterprise MFP M725
View a video of how to replace the Hard Disk Drive (HDD)
Replace the formatter PCA - HP LaserJet Enterprise MFP M725

View a video of how to replace the formatter PCA
Replace the fuser - HP LaserJet Enterprise MFP M725

View a video of how to remove and replace the fuser
Replace the control panel assembly - HP LaserJet Enterprise MFP M725

View a video of how to remove and replace the control panel assembly
Customer self-repair parts - HP LaserJet Enterprise M806, Enterprise and Managed Flow
MFP M830
The following CSR parts are available for this set of printers.
Replace the hard disk drive (HDD) - HP LaserJet Enterprise MFP M725 83
● Hard Disk Drive
● Formatter assembly
● Fuser assembly
● Control-panel assembly - M806
● Control-panel assembly - MFP M830
● Solid-state memory (SSM) - M806
● Tray 1 roller kit
● Tray 2 and 3 rollers
● Duplexer
● Transfer Roller
● Memory DIMM
● 3500-sheet high-capacity input (HCI) tray assembly
● Maintenance kit (110V or 220V) - Contains fuser, transfer roller, pickup, feed and separation rollers for Trays
2 and 3, pickup and feed rollers for HCI input feeder (Trays 4 and 5).
Additional CSR parts - HP LaserJet Enterprise and Managed Flow MFP M830
● Keyboard
● Keyboard Overlay
● Fax Card
● Document Feeder pickup and feed roller assembly
● Document Feeder separation pad
● Document Feeder separation pad spring
● White Backing
● Background Selector for Backside Scanning
More information:

Replace the hard disk drive (HDD) - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830
NOTE: This video applies to all models. The appearance of each printer model might vary.
View a video of how to replace the hard disk drive (HDD)
Replace the formatter assembly - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP
M830
View a video of how to replace the formatter assembly
Replace the fuser - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
View a video of how to replace the fuser
Replace the control panel assembly - HP LaserJet Enterprise M806

View a video of how to replace the control panel assembly (M806)
Control panel assembly - HP LaserJet Enterprise and Managed Flow MFP M830
View a video of how to replace the Control Panel (MFP M830)
Solid state memory (SSM) - HP LaserJet Enterprise M806

View a video of how to replace the Solid State Memory (M806)
Replace the hard disk drive (HDD) - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 85
4 Theory of operation
This module provides an overview of the operation of major hardware components.
The information given here is at a high level. For more detailed information, see the product Service Manual,
or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support
training course, Course ID: 0001091928.
● Understand the basic theory of operation.
● Identify the printer's major hardware systems and components.
Basic operation
The printer routes all high-level processes through the formatter, which stores font information, processes the
print image, and communicates with the host computer.
The basic printer operation comprises the following systems:
● The engine-control system, which includes the high-voltage and low-voltage power supplies (HVPS and
LVPS), fuser control circuits, and the DC controller printed circuit assembly (PCA)
● The laser/scanner system, which forms the latent image on the photosensitive drum
● The image-formation system, which transfers a toner image onto the paper
● The pickup, feed and delivery system, which uses a system of rollers and belts to transport the paper
through the printer
● Accessory (optional paper feeders)
86 Chapter 4 Theory of operation

Figure 4-1 Relationship between the main printer systems
Formatter-control system
Learn about how the formatter operates.
The formatter performs the following functions:
● Controls the sleep delay function
● Receives and processes print data from the various printer inputs
● Monitors control panel functions and relaying printer status information through the control panel and the
network or bi-directional interface
● Develops and coordinates data placement and timing with the DC controller PCA
● Stores customer configuration settings and paper types.
● Stores font information
● Communicates with the host computer through the network or the bidirectional interface
The Printer job language (PJL) and Printer management language (PML) are also integral parts of the formatter
control system. For more information about these features, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support training course,
Course ID: 0001091928.
Engine-control system
The engine-control system receives commands from the formatter and interacts with the other main systems to
coordinate all printer functions.
Formatter-control system 87
Figure 4-2 Engine-control system
For detailed information about each of the components of the engine control system, see the product Service
Manual, or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and
Support training course, Course ID: 0001091928.
Engine laser/scanner system

The laser/scanner system forms the latent electrostatic image on the photosensitive drum(s) inside the toner
cartridge(s).
The DC controller controls the laser scanner system according to commands from the formatter. The DC
controller controls the internal components in the laser scanner system to form the latent electrostatic image
on the photosensitive drum according to the VIDEO signals. The following are the main components of the laser
scanner system:
● Laser assembly
● Scanner motor assembly
● Beam detect (BD) sensor
● Scanner mirror
For detailed information about each of the components of the laser scanner system, see the product Service
Manual, or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and
Support training course, Course ID: 0001091928.
Image-formation system
The image-formation system consists of the toner cartridge, the transfer charging roller, and the fuser.
When the formatter sends a print command, the image formation system completes the following process.
1. The main motor rotates the photosensitive drum, the primary charging roller, the developing cylinder, the
transfer charging roller, and the pressure roller.
88 Chapter 4 Theory of operation

2. The primary charging roller applies a uniform negative charge to the photosensitive drum surface.
3. The laser beams, modulated by signals from the formatter, focus on the photosensitive drum surface to
form a latent image.
4. Toner on the developing cylinder converts the latent image into a visible image, which is transferred onto
paper by the transfer charging roller.
5. The fuser applies heat and pressure to the toner image on the paper to make the image permanent.
6. The cleaning blade scrapes residual toner from the photosensitive drum.
7. The primary charging roller applies a new charge to the photosensitive drum for the next image.
For detailed information about the image-formation system, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support training course,
Course ID: 0001091928.
Document feeder / scanner (MFP models only)

The standard operation of the document feeder consists of the standby (paper loading) mode, pick, feed, and lift
steps.
When the printer duplex scans from the document feeder, the paper moves through one time, because the
document feeder has a contact image sensor (CIS) scanner for side two which is scanned simultaneously with
side one.
For more detailed information about the document feeder and scanner theory, see the product Service Manual,
or review the information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support
training course, Course ID: 0001091928.
Locate more information on printer-specific Theory of Ops

To reference more printer-specific Theory of Operations information, access the service manual in the HP
Web-based Interactive Search Engine (WISE).
The title of the manual is: Printer Name - Service Troubleshooting Manual
● If you search on the printer name in WISE, select the Guides, Manuals, etc. filter in the left pane. The service
manuals should appear near the top of the filtered results in the right pane.
● If you use the Products link in the top banner to locate the Product Detail Page in WISE, refer to the "Other
Content" section and click Guides, Manuals, etc..
NOTE: If you need to narrow results even further, use the "Document Types" filter, and select Service and
Maintenance.
Accessing WISE
More information about accessing and using WISE is in the "Solve Problems" module of this training. WISE URLs
are also available in the Library on page 120 at the end of this course.
Document feeder / scanner (MFP models only) 89

5 Solve problems
This module provides information to help Support and Service personnel diagnose and resolve issues when
assisting customers or troubleshooting problems.
Additional troubleshooting resources
● For the latest troubleshooting information, see the product Service Manual, or review the information in the
HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.
● Additional support contact information, including links to the printer support websites is available in the
Library module of this training.
● Search HP University for more training resources on HP printers, the HP FutureSmart firmware, and other HP
printing solutions and technologies.
● Understand the tools available to carry out troubleshooting procedures specific to this printer
● Know where to go to get additional help solving printer problems
HP LaserJet troubleshooting training

The HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support training course contains all
of the Theory and Troubleshooting information that is common for all HP LaserJet printers. It provides a strong
foundation for understanding how LaserJet printers work and how to solve problems.
If you have not taken this course yet, register for it in the Saba learning management system. You can locate the
course by its title or by the Course ID: 0001091928.
90 Chapter 5 Solve problems

Figure 5-1 Course registration in Saba
Tools for troubleshooting

This section describes tools that can help to solve printer problems.
For additional troubleshooting information, see the product Service Manual, or review the information in the
HP LaserJet Theory and Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.
HP Web-based Interactive Search Engine (WISE)

The HP Web-based Interactive Search Engine (WISE) provides access to additional service and support
information, including troubleshooting resources for printers.
On WISE, you can find information about the following topics:
● Service manuals
● Service advisories
● Up-to-date control panel message (CPMD) troubleshooting
● Solutions for printer issues and emerging issues
● Remove and replace part instructions and videos
● Install and configure
● Printer specifications
● Warranty and regulatory information
Access to WISE for HP internal personnel: Go to the WISE website for your country/region. These websites are
listed in the Library at the end of this training.
Access to WISE for channel partners: Channel partners can go to partner.hp.com, and then use the steps shown
in the video below to access the HP Web-based Interactive Search Engine (WISE).
TIP: For advanced search filters in WISE, such as Language, Document Type and the Content Modified Date,
click the down arrow next to the Search icon.
Tools for troubleshooting 91

Make sure to click Reset Filter to perform another search with different options.
View a video of how to use the HP Partner First Portal to access WISE.
Error codes
Error codes and control-panel messages display on the printer control panel to indicate the current printer status
or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure
with six characters (example: 13.WX.YZ).
● The first two characters are numeric and represent the system component that is causing the error. For
example, in error code 10.22.15, 10 = Supplies for HP LaserJets.
● The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide error codes are documented in the control panel message document (CPMD) for
each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the
error, and other helpful information such as service mode pins and part numbers.
The CPMD is continually updated and republished with the latest information for the following error codes.
Table 5-1 ERROR CODES: The first two characters
Error code System Component System Error Description
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the

formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
17.WX.YZ Supplies (PageWide) Supply error or supply memory error.
20.WX.YZ Printer memory Insufficient memory or buffering error.
21.WX.YZ Page Page complexity causing a decompression

error when trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the

unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
32.WX.YZ Backup, restore, or reset Backup, restore, or reset notification or error.
33.WX.YZ Security Backup, Disk, EFI BIOS, Firmware integrity

(SureStart), or Trusted Platform Module
(TPM) notification or error.
40.WX.YZ Input/Output (I/O) Partition manager, secure erase, or USB

accessory error.

Table 5-1 ERROR CODES: The first two characters (continued)
41.WX.YZ Fuser, Laser scanner, or Paper path Miscellaneous error including general and
misprint or mismatch errors typically
involving (but not limited to) the fuser, the
laser scanner, or the paper path.
42.WX.YZ Firmware Firmware failure involving the Event Log,

Shell, System Manager, or other component.
44.WX.YZ Firmware Firmware failure involving a digital sending

component.
45.WX.YZ OXPd/Web Kit (PageWide) Informational notifications involving the

OXPd Web Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
48.WX.YZ Firmware PJA job accounting, job management, or job

pipeline error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
51.WX.YZ Laser scanner (LaserJet) Laser scanner beam error.
52.WX.YZ Laser scanner (LaserJet) Laser scanner startup error.
54.WX.YZ Sensor Sensor error (not jam related).
55.WX.YZ DC controller (LaserJet) DC controller communication error.
56.WX.YZ Paper handling (LaserJet) Paper input/output or accessory error.
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.
60.WX.YZ Tray motor error (LaserJet) Tray lifting or pick up error.
61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data
package.
62.WX.YZ System (LaserJet) LaserJet internal system error.
Print bar (PageWide) PageWide print system error.
63.WX.YZ Engine (LaserJet) General engine error (electrical,

communication, etc.).
65.WX.YZ Connector Output accessory connection error.
66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error
69.WX.YZ Duplexer Duplexer error.
70.WX.YZ DC controller (LaserJet) DC controller firmware error.
80.WX.YZ Managed device Embedded Jetdirect error.
81.WX.YZ Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error.
Error codes 93
Table 5-1 ERROR CODES: The first two characters (continued)
82.WX.YZ Memory (hard disk, EMMC, etc.) Disk hardware error.
90.WX.YZ Internal diagnostics Internal test of systems (i.e. disk, CPB,

display) or interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU), firmware

install (engine or accessory), or disk error.
Error code troubleshooting information in WISE

In this section, you will learn more about accessing and using error code troubleshooting information in WISE.
This is a key resource when troubleshooting errors on HP LaserJet or Managed printers.
Methods for finding error code troubleshooting
To find error code troubleshooting information in the knowledgebase, use the method that works best for the
troubleshooting situation.
● Method one: WISE search – This method is a quick way to find troubleshooting content for an error code.
● Method two: WISE product detail page – This method is useful if have already navigated to the product detail
page and are looking for a quick way to find troubleshooting steps for an error code.
● Method three: CPMD – This method is recommended when you need to view (or download) the full list of
error codes and troubleshooting procedures for the product.
Use WISE search to look up error code troubleshooting information

Use the following procedure to find troubleshooting content for an error code using a WISE search.
1. Type the product model number (e.g. “M776”) in the search field.
2. Select the product series name in the drop-down list.
3. Type the error code (e.g. “31.03.30”) in the keyword field, and then press Enter.
The error code troubleshooting content will display in the search results.

4. Click on the article in the search results to view detailed troubleshooting information for the specific error.
Use the Product Detail Page (PDP) in WISE to search for the error code
Use the following procedure to find troubleshooting steps for a specific error code from the product detail page in
WISE.
1. At the top of the screen, click Products. Use the choices on the screen to navigate to the product detail page
(PDP).
2. Type the error code (e.g. “13.B2.D1”) in the Error Code Lookup field and press Enter.
The error code troubleshooting content will display in the search results.
3. Click on the article to view the detailed troubleshooting content.
Use WISE search to locate the CPMD

Use the following procedure when you need to view (or download) the full list of error codes and troubleshooting
procedures for the product.
1. Type the product model number (e.g. “M406”) in the search field.
NOTE: For a list of all CPMDs, do not select a product model; just search “CPMD” as a keyword.
2. Select the product series name in the drop-down list.
Use the Product Detail Page (PDP) in WISE to search for the error code 95
3. Type “CPMD” in the keyword field and press Enter.
The control panel message document will display in the search results.
NOTE: If the CPMD does not display at the top of the search results, click the radio button next to “Guides,
Manuals, etc.” in the left pane to narrow the results to PDF files only.
4. Click the CPMD in the search results to open the PDF.
CPMDs (and Service Manuals) can also be found by navigating to a product detail page (PDP) and clicking
“Guides, Manuals, etc.”
Troubleshooting power-on or blank control panel problems

If the printer is not powering on correctly, use the following steps to begin troubleshooting the problem.
1. Verify that power is available to the printer. If the printer is plugged into a surge protector or uninterruptible
power supply (UPS), remove it. Plug the printer directly into a known operating wall receptacle (make sure
that the wall receptacle provides the correct voltage and current for the printer).
NOTE: Unplug any other devices on the same circuit that the printer is using.
2. Try another known operating wall receptacle and a different power cord.
3. To eliminate a thermal switch issue, unplug the power cord and leave it unplugged for over 20 minutes.
Re-attach the power cord, and then turn the power on again.
4. During normal operation, a cooling fan or fans begin to spin briefly after the printer power is turned on.
Place a hand over the cover vent or vents to feel air passing out of the printer. Lean close to the printer to
hear the fan or fans operating. Look for illuminated lights on the control panel and formatter LEDs.
NOTE: Operational fans, motors, and control-panel lights indicate the following:
● AC power is present at the printer.
● The power supply is providing either or both 24 Vdc and 5 Vdc voltages.
● The DC controller microprocessor is functioning.

5. If the printer powers on, but the control panel is blank, make sure that the control-panel display wire
harness or harnesses and flat flexible cable or cables (FFCs) are connected.
NOTE: The following conditions indicate that the printer has frozen while in Sleep mode or Sleep delay.
Opening a door or pressing a control-panel button should cause the printer to wake up from Sleep mode or
Sleep delay.
● The control panel home button LED is illuminated
● The power-switch LED flashes once every three to five seconds
If the control panel is not responding, or if it appears black or blank, try the following:
a. Turn the printer power off, and then on again.
b. Verify that the system is correctly functioning by printing a test page. Does the test page print
correctly?
Is the printer HP Embedded Web Server (EWS) accessible?
c. Verify that the control panel is correctly functioning. If it is not, turn the printer off and reseat the
control-panel assembly cable connections at the control-panel assembly and the formatter.
d. Try upgrading the firmware. If the firmware upgrade fails to resolve the problem, and the printer still
freezes while in Sleep mode or Sleep delay, elevate the case.
e. If the error persists and the EWS functions correctly, replace the control-panel assembly.
6. If normal start-up noises are not heard, turn the printer off, and then remove any installed accessories (for
example, envelope feeders, paper feeders, or output accessories).
7. Turn the printer on, and then listen for start-up noises. If normal start-up noises are heard, the problem
might be with an accessory.
8. Perform an engine test. The engine test procedure varies by printer, so refer to the printer Service Manual to
get instructions.
9. If the engine test page prints, the print engine is operating normally. Replace the formatter.
CAUTION: Under NO circumstances should a formatter from a different printer be installed during the
repair or troubleshooting processes. The formatter stores important data specific to the model of printer it
is installed in and is not designed to be swapped or repurposed in any way. Return a used formatter to HP.
Issues that can occur from swapping a formatter include:
● Serial number, product number, product name, page count, and supported cartridges information
change and might make a product unusable
● 33.02.01 Used board/Disk installed errors
If a used formatter is installed and causes this issue, the partner must cover the costs of the repair in the
form of a product replacement. There is no method in the field to recover a printer where a used formatter
is installed.
For more information, see the following topic (c06360930):
● HP internal link: 33.02.01 error or printer name and/or product number changes after replacing the
formatter
Troubleshooting power-on or blank control panel problems 97

● HP external partner link: 33.02.01 error or printer name and/or product number changes after
replacing the formatter
To access the HP partner link, you must first log in to the HP Partner First Portal and then connect to WISE.
NOTE: If the engine test page does not print, turn the printer off, reconnect the formatter power
connector, remove the embedded MultiMedia Card (eMMC), and then try the engine test again. If the page
prints, the problem might be the eMMC.
10. If after replacing the formatter or eMMC normal start-up noises are still not heard, replace the DC controller.
11. If the print engine appears to be correctly operating (the engine test page successfully printed) and the
control panel is still blank, replace the power supply.
Troubleshooting an unresponsive printer

If the printer powers up normally and the control panel displays correctly, but the printer appears unresponsive to
print jobs, use the following steps to troubleshoot the issue.
1. The control panel should indicate a Ready, Paused, Sleep mode on or Sleep delay on status. If an error
message displays, resolve the error. Resolve any supply issues.
2. For network connection errors, verify that the network port is active and that the cables are securely
seated.
a. Check the network cable connections between the printer and the computer or network port. Make
sure that the connections are secure.
b. Make sure that the cables are not faulty by trying different cables, if possible.
3. Check the network LEDs (callout 1) to see if they indicate any issues.
NOTE: The figure below is representational only. Network LED location varies by printer.

Table 5-2 Network LEDs
LED light pattern Description
Solid green light and flashing yellow light indicates a successful

network connection.
No lights on indicates a faulty network connection. Disconnect

and reconnect the cable to the port. In the Network Settings
Menu, verify the link settings and make sure that the port is
enabled.
4. Use one of the following options to print a configuration page. If the printer is connected to a network, an
HP Jetdirect page also prints.
Print the configuration page from a SFP control panel
a. From the Home screen on the printer control panel, use the arrow buttons to navigate to Reports, and
then press the OK button.
b. Use the arrow buttons to scroll to Configuration/Status Pages, and then press the OK button.
c. Use the arrow buttons to scroll to Configuration Page, and then press the OK button.
d. Use the arrow buttons to scroll to the print icon . Press the OK button to print the pages.
Print the configuration page from an MFP control panel
a. From the Home screen on the printer control panel, scroll to and touch the Reports button.
b. Open the following menus:
● Configuration/Status pages
c. Touch Configuration Page to select it.
d. Touch the print icon to print the pages.
5. Check to see if there is a newer version of the firmware available. If there is, update the firmware.
6. Verify that the correct print driver for this printer is installed. Check the program to make sure that the print
driver for this printer is used. The print driver can be downloaded from support.hp.com.
7. Print a short document from a different program that has worked in the past. If this solution works, the
problem is with the program. If this solution does not work (the document does not print), complete these
steps:
a. Try printing the job from another computer that has the printer software installed.
b. If the printer is connected to the network, connect the printer directly to a host computer with a USB
cable. Redirect the printer to the correct port, or reinstall the software (make sure to select the new
connection type).
NOTE: The host USB port may disabled from the factory. If so, this port needs to be activated first
before connecting the printer to the USB port.
For more information about troubleshooting an unresponsive printer and about troubleshooting connectivity
issues, see the "Performance and connectivity troubleshooting" section of the Service manual.
Troubleshooting an unresponsive printer 99

LED diagnostics
The LED lights on the formatter indicate if the product is functioning correctly. Learn more about where the LEDs
are located and how to interpret them.
NOTE: This section applies to the HP LaserJet Enterprise and Managed printers in this training.
Understand LEDs on the formatter

The LEDS on the formatter indicate basic product functionality and may be used for troubleshooting.
Heartbeat LED
The heartbeat LED provides information about product operation. If a product error occurs, the formatter
displays a message on the control-panel display. However, error situations can occur causing the formatter to
control panel communication to be interrupted.
A solid red heartbeat LED light typically indicates a failure that requires replacement of the formatter.
NOTE: HP recommends fully troubleshooting the formatter and control panel before replacing either
assembly. Use the heartbeat LED to troubleshoot formatter and control panel errors to avoid unnecessarily
replacing these assemblies.
The heartbeat LED operates according to the product state. For a detailed table about the operation of the
heartbeat LED, refer to the printer's Service Troubleshooting Manual.
Connectivity LED
If the connectivity LED is solid green, it indicates that the formatter assembly is correctly plugged in and powered
up.
NOTE: If the connectivity LED is illuminated, the formatter is fully seated and the power is on. The pins for the
LED circuit in the formatter connector are recessed so that this LED will not illuminate unless the formatter is
fully seated.
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green
LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has
failed.
For link failures, check all the network cable connections. In addition, you can try to manually configure the link
settings on the embedded print server by using the product control-panel menus. For more information, refer to
the Service Troubleshooting Manual.
Location of LEDs - HP LaserJet Enterprise 700 M712, MFP M725

The following illustration shows where to locate the formatter LEDs.

1 HP JetDirect LEDs
2 Connectivity LED
3 Heartbeat LED
Location of LEDs - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
The following illustration shows where to locate the formatter LEDs.
Location of LEDs - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 101
1 Connectivity LED
2 Heartbeat LED
3 HP JetDirect LEDs
Engine diagnostics
Learn about engine diagnostics that can help you verify that the product engine is functioning properly.
Engine self-test - HP LaserJet Pro MFP M435nw

To perform an engine self-test:
1. Make sure that paper is correctly loaded in the tray.
2. Turn the product off, wait for several seconds, and then turn the product on. Wait for the product to reach
the ready state.
3. Open, and then close the print-cartridge door five times within thirty seconds to start the internal engine-
test.
4. If the self-test page prints, the product passes the engine self-test. If the self-test page doesn’t print, the
product fails the engine self-test.
NOTE: The product might display a 49 error during the engine test. A 49 error that occurs during an
engine test has no relation to the success or failure of the engine test. To clear a 49 error, turn the product
off, then on.
Print the engine test pages - HP LaserJet Enterprise 700 M712, MFP M725
To verify that the product engine is functioning, use the following steps to print the engine test pages.

1. On the rear cover, locate the port for the engine test button (callout 1) located below the rear pocket cover.
NOTE: Make sure you are not looking at the rear pocket cover release latch port to the right and above the
engine test button spot.
2. Use a paper clip or very small screwdriver to press the engine test-page button.
● The test page should have a series of horizontal lines.
● The test page prints from the last tray that the product used to print, unless the product has been
turned off and then turned on again since the most recent print job.
● If the product has been turned off and then on again since the most recent print job, then the page will
print from Tray 2.
● The product continuously prints test pages as long as the test-page switch is depressed.
● The product will not print a test page if it is in Sleep mode.
NOTE: A damaged formatter might interfere with the engine test. If the engine test page does not print,
try removing the formatter, and then perform the engine test again. If the engine test is then successful, the
problem is in the formatter, the control panel, or the cable that connects them together.
Print an engine test page - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
To verify that the product engine is functioning, use the following steps to print an engine test page.
NOTE: The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2.
Print an engine test page - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 103
1. Use a small pointed object to depress the engine test button, located on the right side of the product, near
the upper right-hand corner of the right door.
2. A test page should print, and will have a series of horizontal lines. If it does not print, this indicates the
product engine is not functioning properly.
Locate more information on printer-specific troubleshooting tools

There are a number of additional diagnostic tests and tools available, which can vary by printer type.
For more information on printer-specific troubleshooting tools and processes, access the service manual in the
HP Web-based Interactive Search Engine (WISE).
The title of the manual is: Printer Name - Service Troubleshooting Manual
● If you search on the printer name in WISE, use the Guides, Manuals, etc. filter in the left pane. The service
manuals should appear near the top of the filtered results in the right pane.
● If you use the Products link in the top banner to locate the Product Detail Page in WISE, refer to the "Other
Content" section and click Guides, Manuals, etc..
NOTE: If you need to narrow results even further, use the "Document Types" filter, and select Service and
Maintenance.
Clear paper jams

Learn about clearing paper jams from the printer and paper trays.
Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.
NOTE: View a video that demonstrates how to load paper in a way that reduces the number of paper jams.
1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.
9. Make sure the printing environment is within recommended specifications.
Paper jam locations

Learn about the locations where paper jams can occur in each printer/printer series.
Jam locations - HP LaserJet Pro MFP M435nw

The possible jam locations for the printer are:
● Tray 1
● Tray 2
● Tray 3 accessory
● Output bin
● Toner cartridge area
● Rear door and fuser area
● Duplexer (optional)
More information
Go to:
http://www.hp.com/support/ljMFPM435nw
Click the Troubleshooting tab.
NOTE: The next section of this training covers how to locate information to clear a jam based on the error
code.
Jam locations - HP LaserJet Enterprise 700 M712

The following illustration shows the possible paper jam locations for the printer.
Paper jam locations 105

1 Duplexer
2 Fuser jam-access door
3 Output bin
4 Top cover (access to the toner cartridge)
5 Tray 1
6 Tray 2 jam-access door
7 Jam-access for the 500-sheet input tray
More information
Go to:
http://www.hp.com/support/lj700M712
code.
Jam locations - HP LaserJet Enterprise MFP M725

The following illustration shows the possible paper jam locations for the printer.

1 Document feeder
2 Stapler/stacker
3 Output path
4 Duplex path (for two-sided printing)
5 Stapler/stacker output bin
6 Output bin
7 Toner cartridge
8 Input trays
9 Optional input trays
More information
Go to:
http://www.hp.com/support/ljMFPM725series
code.
Jam locations - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
The possible jam locations for the printer are:
Jam locations - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830 107
● Tray 1
● Right door
● Tray 2 or 3
● Tray 4 or 5
● Duplexer
● Left door - fuser area
● Output bin (M806 only)
● Booklet maker accessory
● Stapler-stacker accessory
● Stapler-stacker with hole punch accessory
More information
Go to:
http://www.hp.com/support/ljM806
OR
code.
Locate information for paper jam errors

The following resources are available if you need to help a customer with a specific paper jam error.
Resources for HP Partners and Internal
The Control Panel Message Document (CPMD) contains troubleshooting steps for all printer errors. The paper jam
errors are under the 13.XX section. The CPMD is for Support and Service audiences and can be located on WISE.
You can also use WISE to locate a specific paper jam error code. as shown:

For more information, refer back to Error code troubleshooting information in WISE on page 94 in this training
module.
Resources for customers
Customer information for paper jams is available on http://www.hp.com/support. Search on the printer name to
locate the product page, and then click the Troubleshooting tab.
● This tab contains an Error code lookup tool that a customer can use to locate help on a specific paper jam
error.
Locate information for paper jam errors 109

● In the Select a topic to see more solutions drop-down list, select "Jams and Feed Problems" to get a list of
paper jam topics for the printer.
● The printer User Guide contains steps for customers to clear paper jams. To locate a printer User Guide, go to
www.hp.com/support.
Image-quality troubleshooting
Various printer hardware problems can cause image-quality defects.
Image-quality problems are defined as:
● Print-quality (PQ) problems: PQ problems are associated with the print engine (printer base) of an MFP
printer (single function non MFP image-quality problems are always PQ defects). PQ defects appear on
pages that are printed by the print engine and not feed through an integrated scanner assembly (ISA).
● Copy-quality (CQ) problems: CQ problems are associated with the integrated-scanner assembly (ISA) portion
of an MFP printer. CQ defects appear on pages that are copied using the document feeder or flatbed glass.
For detailed information about troubleshooting specific PQ and CQ defects, see the product Service Manual or the
following topic (c06450141):
● HP internal link: Image Quality Troubleshooting Guide
● HP external partner link: Image Quality Troubleshooting Guide
NOTE: To access the HP partner link, you must first log in to the HP Partner First Portal and then connect to
WISE.

For information about supported print media, see the HP LaserJet Printers - Print Media Guide.
When troubleshooting the source of some print image defects, one solution is to identify if it is a repetitive defect
(does the print quality defect appear multiple times on the printed page?). If this is the case, you can use a
ruler to measure occurrences of repetitive image defects to help solve image-quality problems. You can find a
printer-specific repetitive defects table and more information in the printer Service Manual.
Software and firmware

This section contains information about Software and Firmware troubleshooting.
Software troubleshooting
Learn about the printer drivers and resources for software troubleshooting.
Windows print drivers
There are three primary types of Windows print drivers available:
● Discrete print driver
● HP Universal Print Driver
● Windows in-OS print driver
If you believe a problem might be software-related, use the following resources:
● Make sure the printer is using the correct type of driver. Go to How to Select the Correct Printer Driver.
● Make sure the most recent software/driver is installed. Go to HP Support site and click Software and Drivers
to get started.
HP Driver Preconfiguration Utility
The discrete print driver and UPD are compatible with the HP Driver Deployment Utility (DDU) and the HP Driver
Preconfiguration Utility. Download both utilities and additional resources at www.hp.com/go/dcu. Select the
appropriate operating system from the list, and then download the HP Printer Administrator Resource Kit (PARK).
Macintosh print drivers
Macintosh print drivers and utilities are available on the HP Support site.
Firmware upgrades
Upgrading the firmware can sometimes solve minor printer issues.
A firmware upgrade might be required in the following situations:
● The customer received a new printer prior to an update to the firmware being released.
● A customer is experiencing an issue which a firmware upgrade might fix.
● A customer wants to upgrade to a major release of the firmware.
● A customer wants to have the latest security updates for their printer.
To download the most recent firmware upgrade for the printer, do the following.
Software and firmware 111

Go to support.hp.com.
a Select your country or region, if necessary.

.
b Select Get drivers, Software, and Firmware, and then select the appropriate product by name.
.
NOTE: More than one printer model might be listed. Make sure to select the correct model so that the
upgraded firmware supports all of the printer functions.
c Select the driver language and operating system.

.
d Locate the firmware download, and then select Download.

.
For detailed instructions on all of the methods of firmware installation, see the printer Service Manual or the
Update the printer firmware support topic.
IMPORTANT: Only use the Preboot menu to perform firmware upgrades when the device in an unrecoverable
error state such as a 49.xx.xx.
For in-depth information about FutureSmart firmware, review the HP FutureSmart 4 Firmware Training Course ID
01070527.

6 Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable Units (FRU) using the
HP Partner First Portal and the WISE database of videos.
See the Use and maintain module of this course for how to remove and replace CSR parts.
By the end of this module, students should be able to:
● Select the tools necessary for replacing FRUs.
● Understand any precautions or warnings appropriate to the repair and replacement of FRUs.
● Access WISE and perform a model search for repair and replace videos.
● Understand the removal and replacement of FRUs that are new or unique to these printers.
NOTE: This module includes links to the FRU repair and replace videos for reference only. You are not required
to view all of the FRU videos to complete this course.
Make sure to review the sub-sections about accessing WISE and locating service videos in WISE. You will need to
know this information for the course exam.
Electrostatic discharge
Learn how to protect sensitive parts against damage from electrostatic discharge.
CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when
removing printer parts. Always perform service work at an ESD-protected workstation or mat. If an ESD
workstation or mat is not available, touch the sheet-metal chassis to provide a static ground before touching an
ESD-sensitive assembly.
Protect the ESD-sensitive assemblies by placing them in ESD pouches when they are out of the printer.
Required tools
The following are the tools required to remove and replace parts on the printer.
● Small flat-blade screwdriver
● #2 Phillips screwdriver with a magnetic tip and a 152 mm (6 in) shaft length
Service 113
● Socket screwdriver with 5.5 mm (.216 in) shaft length
● Needle-nose pliers
● ESD mat (if one is available) or ESD strap
TIP: If an ESD mat or strap is not available, always touch the sheet metal chassis to create a ground
before touching PCAs or other ESD sensitive assemblies.
● Penlight
Fasteners used in this printer

Learn about fasteners used in the printer.
WARNING! Make sure that assemblies are replaced with the correct screw type. Using the incorrect screw (for
example, substituting a long screw for the correct shorter screw) can cause damage to the printer or interfere
with printer operation. Do not intermix screws that are removed from one assembly with the screws that are
removed from another assembly.
NOTE: To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread pattern,
and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw hole becomes
stripped, repair the screw hole or replace the affected assembly.
Always take note of the length, diameter, color, type, and location of each removed screw. Make sure that
screws are installed in the original location they were removed from during reinstallation.
Service approach
Follow these steps before and after performing service on the printer to prevent damage to the printer and
ensure that the repair was successful.
Before performing service

Follow these steps before performing any type of service on the printer.
WARNING! Turn the printer off, wait five seconds, and then remove the power cord before attempting to
service the printer. If this warning is not followed, severe injury can result as well as damage to the printer. The
power must be on for certain functional checks during troubleshooting. However, the power cord must be
disconnected during parts removal. AC voltage is still present inside the printer when the power switch is in the
off position. The power cord must be disconnected before servicing the printer.
● Remove all paper from the printer
● Turn the printer off using the power button.
● Unplug the power cable and interface cable or cables.
● Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an ESD
workstation, mat or strap is not available, ground yourself by touching the sheet-metal chassis before
touching an ESD-sensitive part.
● Remove the supplies (optional). If the cartridges are removed, install the cartridge cap.
● Remove the tray(s).
114 Chapter 6 Service

After performing service
Follow these steps after performing service on the printer.
● Plug in the power cable.
● Reinstall the supplies (if removed).
● Reinstall the tray cassettes(s).
● Load paper in the printer.
Post-service test
Perform the following tests to verify that the repair or replacement was successful, and to ensure that the print
quality is acceptable after performing printer repairs.
Print-quality test
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. Attach the power cord and interface cable or interface cables, and then turn on the printer.
4. Print a Configuration page.
5. Print a print quality page, and then verify that there are no lines, streaks, banding, or other print quality
defects.
6. Send a print job from the host computer, and then verify that the output meets expectations.
7. Clean the outside of the product with a damp cloth.
Copy-quality test (MFP models)
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. With the power cord attached to the printer, turn on the printer.
4. Verify that the expected start up sounds occur.
5. Print a configuration page, and then verify that the expected printing sounds occur.
6. Place the configuration page in the document feeder or on the flatbed glass.
7. Print a copy job, and then verify the results.
8. Clean the outside of the printer with a damp cloth
Fax-quality test (fax models)
1. Place the configuration page in the document feeder.
2. Type a valid fax number, and send the fax job.
3. Verify that the send quality and the receive quality meet expectations.
After performing service 115

Important field-replaceable units (FRUs)
This section covers FRUs for these products that are important or unique.
The following are service parts that have features to be particularly aware of. This is a subset of the complete list
of FRU parts. The full list can be found in the printer Service Manual.
Important FRUs - HP LaserJet Pro MFP M435nw

To replace the following important FRUs for the printer, use the links to locate information on WISE.
NOTE: You will need to be logged into WISE for the following links to work.
HP external partner links:
● Replace the fuser (c04289089)
● Replace the image scanner (c04289137)
● Replace the transfer roller (c04289279)
● Replace the multi-purpose tray (c04289249)
Internal links:
● Replace the fuser (c04289089)
● Replace the image scanner (c04289137)
● Replace the transfer roller (c04289279)
● Replace the multipurpose tray (c04289249)
More information:
Remove and replace instructions for all FRUs can be located in the printer's Service Repair Manual, which is
available from the HP Web-based Interactive Search Engine (WISE).
Important FRUs - HP LaserJet Enterprise 700 M712

To learn how to replace the following important FRUs for the printer, continue to the next screen and watch the
videos.
NOTE: These videos are optional. You will not be tested on the details in the videos.
● DC controller
● Laser scanner
● Low-voltage power supply (LVPS)
● Control panel assembly
More information:

Replace the DC controller (M712)
View a video of how to replace the DC controller (M712)
Replace the laser scanner (M712)

View a video of how to replace the laser scanner (M712)
Replace the low-voltage power supply (M712)

View a video of how to replace the LVPS (M712)
Replace the control panel assembly (M712)

View a video of how to replace the control panel assembly (M712)
Important FRUs - HP LaserJet Enterprise MFP M725

videos.
● Scanner controller board (SCB) assembly
● Low-voltage power supply assembly
● Document feeder assembly
● Scanner
● DC controller PCA
● Laser/scanner
More information:
Replace the scanner controller board (MFP M725)

View a video of how to replace the SCB (MFP M725)
Replace the low-voltage power supply assembly (MFP M725)

Replace the DC controller (M712) 117

View a video of how to replace the LVPS assembly (MFP M725)
Replace the document feeder assembly (MFP M725)

View a video of how to replace the document feeder assembly (MFP M725)
Replace the scanner (MFP M725)

View a video of how to replace the scanner (MFP M725)
Replace the DC controller PCA (MFP M725)

View a video of how to replace the DC controller PCA (MFP M725)
Replace the laser scanner (MFP M725)

View a video of how to replace the laser scanner (MFP M725)
Important FRUs - HP LaserJet Enterprise M806, Enterprise and Managed Flow MFP M830
videos.
● Laser/scanner assembly
● Scanner - MFP M830
● Scanner control board (SCB) - MFP M830
● Document feeder - MFP M830
● Low-voltage power supply (LVPS) - MFP M830
● Low-voltage power supply (LVPS) - M806
● DC controller - MFP M830
● DC controller - M806
More information:
Replace the laser scanner assembly (M806, MFP M830)


View a video of how to replace the laser scanner assembly (M806, MFP M830)
Replace the scanner (MFP M830)

View a video of how to replace the scanner (MFP M830)
Replace the scanner controller board assembly (MFP M830)

View a video of how to replace the SCB (MFP M830)
Replace the document feeder (MFP M830)

View a video of how to replace the document feeder (MFP M830)
Replace the low-voltage power supply (MFP M830)

View a video of how to replace the LVPS (MFP M830)
Replace the low-voltage power supply (M806)

View a video of how to replace the LVPS (M806)
Replace the DC controller (MFP M830)

View a video of how to replace the DC controller (MFP M830)
Replace the DC controller (M806)

View a video of how to replace the DC controller (M806)
Replace the scanner (MFP M830) 119

7 Library
Use the following resources to locate service and support information for the printers in this course.
● Instructor Guide for this course (PDF format)
NOTE: Content for animations and videos is not fully displayed in this guide. For example, only the first
frame of an animation will display in the PDF.
● HP Customer Support websites for printers in this course:
– http://www.hp.com/support/ljMFPM435nw
– http://www.hp.com/support/lj700M712
– http://www.hp.com/support/ljMFPM725series
– http://www.hp.com/support/ljM806
– http://www.hp.com/support/ljflowMFPM830
● Image Quality Troubleshooting Guide (c06450141 - HP internal link)
● Image Quality Troubleshooting Guide (c06450141 - HP external partner link)
● HP LaserJet Printers - Print Media Guide (c06117757)
● Control panel message document (CPMD) list (ish_2776674-2566826-16 - HP internal link)
● Control panel message document (CPMD) list (ish_2776674-2566826-16 - HP external partner link)
Access to HP Web-based Interactive Search Engine (WISE) for Channel partners
1. In the HP Partner First Portal (partner.hp.com), select Services & Support, which is near the top of the screen.
2. Under Services Delivery, select Technical Support.
3. Select Technical Documentation.
Access to WISE for HP internal personnel
Go to one of the following Web-based Interactive Search Engine (WISE) sites:
Americas (AMS)
● WISE - English
● WISE - Spanish
120 Chapter 7 Library

● WISE - Portuguese
● WISE - French
Asia Pacific / Japan (APJ)
● WISE - English
● WISE - Japanese
● WISE - Korean
● WISE - Chinese (simplified)
● WISE - Chinese (traditional)
● WISE - Thai
Europe / Middle East / Africa (EMEA)
● WISE - English
Library 121

HP LaserJet Enterprise, Managed M806 Service Support

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HP LaserJet Enterprise, Managed M806 Service Support

Uploaded by

Copyright:

Available Formats

HP LaserJet Pro MFP M435nw, HP LaserJet

Enterprise 700 M712, HP LaserJet Enterprise

This course provides service and support information.

© Copyright 2021 HP Development Company,

Reproduction, adaptation, or translation without

The information contained herein is subject to

The only warranties for HP products and

1 Tour the printer ...........................................................................................................................................................................................1

2 Set up and configure ............................................................................................................................................................................... 34

3 Use and maintain ..................................................................................................................................................................................... 39

By the end of this module, learners should be able to:

● Locate and identify major printer components.

● Describe printer features and technologies.

Tour the printer - HP LaserJet Pro MFP M435nw

Tour the printer 1

Printer features - HP LaserJet Pro MFP M435nw

● Tray 1 (100-sheet multipurpose tray)

● Tray 2 (250-sheet input tray)

● Optional Tray 3 (500-sheet input tray accessory)

● 250-sheet output bin

● Optional duplex printing accessory

Supported operating systems and print drivers

For more information and additional driver options, go to www.hp.com/support.

● Hi-Speed USB 2.0

● 10/100 Ethernet LAN connection

● Wireless network connection

256 MB DDR3 RAM

Color graphical touch screen

● Print resolution is up to 1200x1200 dpi

● Walk-up USB printing (no computer required)

● Copies at up to 31 copies per minute (cpm)

● Copy resolution is 300 dots per inch (dpi)

2 Chapter 1 Tour the printer

● Optional duplex copying

● Scans in black and white or color with resolution up to 1200 dpi

● Scan to Email (no software required)

● Scan to Network Folder (no software required)

● Walk-up USB scanning (no computer required)

Printer front view - HP LaserJet Pro MFP M435nw

2 Color touchscreen control panel (tilts up for easier viewing)

4 Tray 1 (pull the handles on the sides to open)

6 Walk-up USB port (for printing and scanning without a computer)

7 Optional Tray 3 (available as an accessory)

8 Latch to open the front cover (access to the toner cartridge)

9 Output-bin extension for long paper

Printer front view - HP LaserJet Pro MFP M435nw 3

3 Optional duplex printing accessory

4 Rear door (provides access for clearing jams)

Interface ports - HP LaserJet Pro MFP M435nw

4 Chapter 1 Tour the printer

2 Hi-Speed USB 2.0 port

Control-panel layout - HP LaserJet Pro MFP M435nw

Control-panel layout - HP LaserJet Pro MFP M435nw 5

3 On/off button Turns the product on or off

6 Back button and light Returns to the previous screen

8 Home button and light Provides access to the Home screen

Control-panel Home screen - HP LaserJet Pro MFP M435nw

2 Setup button Provides access to the main menus

6 Chapter 1 Tour the printer

7 Product status Indicates whether the product is ready or is processing a job

10 Scan button Provides access to the scan features

11 Copy button Provides access to the copy features

Tour the printer - HP LaserJet Enterprise 700 M712