Thank you for calling tpc connections my name is Elkin, Thank you for calling customer support

this is Elkin speaking, Who I'm speaking with?

OK, Miss Ana, please let me know How can I help you?

(If they don´t understand what you said) my apologies can you hear me well now

I completely understand your frustration I would probably feel the same way if I were in your
situation however don't worry I'll make sure to fix this problem for you today.

So let me get first your account number, so we can check your account would that be okay. May
I have your phone or account number, please?

we can actually fix the problem over the pone however we'll have to go through some
troubleshooting steps

We might be able to fix the problem over the pone.

Awesome that's good to know.

You did a great job I was just giving you the steps, by the way do you have any other question or
concerns?

My pleasure and again my name is Elkin. Thank you for calling (Company name). Have a great
day.