Ayesha Raja

Senior Software Implementation Manager

Stafford, VA 22554
ayesharaja92_raz@indeedemail.com
703-350-1434

Multitalented Product Manager with over 17 years of IT and management experience and additional
experience in Data Analysis and SQL. Expertise in SaaS and B2B software engineering platforms.
Excellent requirement gathering skills and developing products that are valuable, innovative, and
successful. Collaborative and decisive with strong communication and interpersonal abilities.

Work Experience

Senior Manager Implementations and Project Management

Bluestream Health - Remote
April 2021 to Present
• Established operational policies and procedures in a fast paced start-up environment
• Lead multiple simultaneous ongoing technical implementations to include SaaS, complex enterprise
level technical implementations, and customized workflow deliveries.
• Strong product level mindset, ability to take complex workflows and solution for elegant and user
friendly technical solutions.
• Experienced with API integrations, EMR/EHR implementations and extraction of technical project
requirements
• Gather client requirements during discovery sessions, develop technical project delivery plans and
work with both internal and external stakeholders to complete projects on time.
• Lead customer technical implementation projects from kickoff to go-live, planned and managed
resources to ensure that all projects meet or exceed customer expectations
• Created and maintain technical project plans outlining tasks, milestone dates and allocation of
resources aligned to statements of work (SOWs)
• Partner cross-functionally with Customer Success, Sales, Product, and other internal teams to build and
foster customer relationships and deliver according to establish project timelines and project governance
• Provide timely and accurate status updates to customer and internal stakeholders.
• Own and manage, including deliverables, facilitating customer meetings, project-related
communications, and technical project escalations through to resolution

Implementation Project Manager

SOC Telemed - Remote
January 2020 to April 2021
• Manage 50+ SaaS and Core Service implementations concurrently including high profile clients and
large hospital systems across the country.
• Manage new service line roll outs with building out project plans that work inter-departmentally with
both internal and external stakeholders.
• Become a SME in all areas of implementation in order to facilitate a more streamlined workflow of
the implementation process.
• Help redefine internal processes and tools to make a more streamlined and efficient process throughout
the company in relation to implementations and client engagement.
• Meeting and exceeding all set metrics by constantly working on improvement of the workflow and
process to increase the overall revenue intake for the company.
• Use critical thinking to help resolve any technical, operational, and clinical impediments while meeting
deadlines in high pressure environment.
• Manage client relationships including being primary point of contact throughout the implementation
with executive level resources.

Sr. Product Manager

SOC Telemed
April 2018 to October 2020
-Lead Product Manager for SaaS clients and spearhead custom development SOP.
-Work directly with other product owners, system engineers, program managers, developers, testers,
and customers to define features and technical user stories
•Lead an Agile Software Development process, working in conjunction with end users / stakeholders and
technical delivery team
•Work closely with counterparts in Product Management to align on the vision, program backlog, and
roadmap
•Acting as stakeholder of specific product backlog items, work closely with development teams to ensure
the output to be aligned with expectations
•Being the voice of the customer and providing a business perspective on value during day-to-day
development
•Work with a diverse set of physicians, hospitals, and operational staff to track, manage, and resolve
technical issues

Product Owner
Franchisee, The Goddard School Stafford
2012 to 2018
-Effectively marketed, managed, and coordinated all facets of the business to successfully generate over
$1.2 million in annual revenue.
- Introduced Agile Methodology to development team and drove development
-Managed backlog for multiple development teams.
-Worked on multiple projects. Followed waterfall for some ongoing projects while followed Agile/Scrum
for other projects. For Agile projects, implemented Agile throughout project phases.
-Owned Product Roadmap and worked to prioritize development based on
-Managed all fiduciary responsibilities including accounts payable, receivable, and payroll.
-Worked to ensure compliance with all state regulations and codes as well as Goddard Systems Quality
Assurance.
-Provided sole human resources support including recruitment, staff development, ongoing training and
annual reviews.
-Maintained positive relationships with families and provide top level of customer service.
-Generated leads and effectively plan marketing events for region.

Product Manager/Analyst
American Optometric Association
2010 to 2011
Provided week-to-week tactical objectives to scrum team, and provided quick JIT decisions to system
level questions and defect triage
-Worked with 3rd party system integrators to drive process on schedule and on budget
-Defined the road map and prioritized the backlog of work to meet the vision in a timely manner to meet
market and customer demands
-Drove and owned backlog grooming and management, prioritize the iteration and drive acceptance
testing and delivery of iteration
-Relating & Networking
-Entrepreneurial & Commercial Thinking
-Track budget and delivery of engineering projects and releases

Computer Systems Analyst

Stafford County Public Schools
2006 to 2010
-Worked through SDLC phases to ensure deliverables for each phase were clearly captured.
-Used various tools for requirement management & documents management including Quality Center
(ALM), SharePoint, and MS Office.
-Conducted Gap analysis and impact analysis for requirements and change requests. Implemented and
followed a streamlines process for change requests.
-Created detailed documentation for data quality checks and business validation rules during ETL batch
jobs for data extraction, transformation, and loading.
-Wrote complete integration requirements to capture integration points across multiple applications.
-Lead Development of OASIS Program - Analyze and write requirements based on needs for student and
parents to view data online. Data migration, scrubbing, testing, documentation, end user training.
-Lead Development for Business Objects - Created and maintained user dashboards for accessing
detailed reporting features on Student information systems
-Lead Development of Health Office Software for nurses and integration into the eHelpDesk system.
-Created relational database for county wide student academic assessment and placement
-Coded, debugged, documented and install new programs and made changes to existing programs/
technologies
-Performed maintenance and developed documentation for all developed programs
-Wrote structured application/interface code from specifications conforming to established methodology
and standards
-Provided first-line problem resolution or escalation, as well as technical assistance
-Analyzed end user needs and developing customer oriented solutions which interface with existing
applications
-Developed, implemented and maintained application software to established standards and
specifications
-Worked in cooperation with technical support to prepare application software procedures and
documentation for usage, operation, back-up and recovery, problem resolution, shut-down and
initialization and process automation
-Liaised with end users to test application software, ensuring accuracy, integrity, interoperability and
completeness to achieve desired results
Education

Associate's
Southern New Hampshire University
2020

Skills
• Uml
• Visual studio
• Sql
• Jira
• Leadership skills
• Workflow
• Agile
• Scrum
• Requirements Gathering
• SDLC
• JavaScript
• Microsoft SQL Server
• Visio
• Waterfall
• APIs
• Application Development
• Business Requirements
• SaaS

Certifications and Licenses

Certified Scrum Master