Professional Documents
Culture Documents
Training Modules: Highlight Add Note Share Quote
Training Modules: Highlight Add Note Share Quote
Business Communication
Basic of U IT Recruitment !Ta" Terms# VI$ t%&es# 'osition t%&es#ourcing(
Communication Tem&lates !Ver)al*+ritten(
'rofile earc,ing tec,niues !tring maing# /o) &osting# Understanding t,ereuirement# etc.(
'rofile ealuation mec,anism
Best 'ractices !os*onts( !+or et,ics# ard 4or and smart 4or(
emogra&,ic 5no4ledge !5no4ing t,e culture# 5no4ledge of states andtime 6ones# etc.(
7uestion Ban for ealuation after training
2
Highlight
Add Note
Share Quote
Ver)al Communication
3
8reeting st%le
Introduction
'ur&ose of call
Voice mail
Usage of o&en ended uestions
&eec, Variations
'ro&er U&s 9 o4ns of s&eec,
Information gat,ering )efore call
:istening sills
'ro&er accent
'roide o&&ortunit% to s&ea !T4o 4a% communication(
Business Communication :-
;
Verbal Communication
;
Written Communication