MEGHA SOOD

Agile Transformation Coach Lean Agile Proponent

Profile in brief
Lean – Agile proponent with decade and half of experience helping organizations and teams transform their work methods, spanning
across multiple domains like Telecom, Banking, Hi-Tech and Life Science in IT.
Designed and implemented the Agile Maturity framework for scrum and kanban teams, which enabled the teams to identify their anti
patterns and hence accelerate adoption of agile principles and practices and incrementally improve on the agile maturity scale.
Build and deployed the Lean competency building program within business unit.
Designed eleVate a reward program to engage project teams, which resulted in 3 fold increase in PI rigor and doubled the total savings
reported for the Business unit.
17 years of diversified experience with Tata Consultancy Services (July 2004 – Till Date)

Area of expertise
• Agile Coaching • Scrum & Kanban • SAFe • Jira & Confluence • Lean and Six sigma
• Innovation • Leadership • Project Management • CMMi • Process Excellence

Professional Experience
Agile Coach for Large UK Bank, TCS Duration: July 2020 – Till date
• Designed and implemented the Agile Maturity framework for scrum and Kanban teams, which enabled the teams to accelerate
adoption of agile principles and practices and incrementally improve on the agile maturity scale.
• Delivered customized trainings on various lean and agile concepts, practices and techniques, mentored and coached team member s, scrum
masters, product owners and leadership team in adopting agile way of working & developing agile mind set
• Conducted workshops for the teams on advanced Agile concepts like Epics and user story creation, CI/CD, Extreme programming
practices like TDD, BDD, code refactoring and organized orientation sessions to introduce SAFe, the scaled agile framework at different
organization levels.
• Worked along with customer to prepare the Agile Transformation roadmap.
• Guided 4+ Scrum teams to adopt the scrum framework. Provided hands-on coaching to scrum teams to execute scrum ceremonies
like Daily stand up meeting, Sprint planning, Backlog grooming, Sprint review and Retrospective. Facilitated them to collaborate and
work while being geographically distributed. Partnered with the scrum master to define DoR / DoD guideline, remove impediments ,
highlight risks, estimate user stories using story point estimation (planning poker tool used) and track metrics (burn down, burn up,
velocity).
• Guided 5+ Kanban teams to adopt Kanban way of working. Conducted workshops to draft the Kanban policies, WIP Limit and
implement Kanban board.
• Encouraged practices to monitor Agile KPIs like burn down chart, sprint burn up chart, Team velocity.
• Enabled usage of tools like Jira and Confluence
• Fostered a culture of self-organization and collaboration

Agile Facilitator for Technology Business unit, TCS Duration: Aug 2019 – June 2020
• Mentor newly formed teams as they transition to Agile way of working and ensured smooth transition from waterfall to agile.
• Conducted Agile orientation and championed agile values, principles and practices.
• Partnered with the scrum master to conduct scrum ceremonies like Sprint planning, daily standup and sprint review and sprint
retrospective.
• Provided hands on coaching to product owner and ensured priority backlog items are groomed and ready for development with proper
acceptance criteria.
• Accountable for Agile Service Maturity assessment for the business unit. Ensured all applicable projects undergo the agile service
maturity assessment and Agile Projects Assessed is 100% QnQ.
• Facilitated SPACE Estimation model deployment within the business unit.

Lead of Process Improvement Function for Technology Business unit, TCS Duration: June 2016- July 2019
• Build and deployed the Lean competency building program. Conducted lean coaching session and mentored Lean PI Projects.
• Ideate, select and prioritize projects for key customers in line with business goals and objectives
• Perform quantitative analysis of key process metrics to identify opportunities for improvement.
• Perform superior performance analysis of key process metrics, identify Best practices and cascade across teams.
• Perform RCA (using tools like Fishbone, 5 Why analysis, Regression analysis, VSM mapping, etc) for low performing metric / process pain
areas to identify the key causes and opportunity for improvement.
• Continuous engagement with account leadership to drive Lean and Six sigma.
• Support external Assessments like CMMIi (Level 5 – High maturity process areas), TL9000 & TBEM
• Coach and train the teams on Lean, six sigma, PDCA and PI concepts / methodologies and conduct LSS Green Belt trainings.
• Responsible for competency building for the unit
• Build a culture of Defect reporting and causal analysis in the unit. 100% of applicable projects reported defects in system/offline and
perform causal analysis for the defects on monthly basis.
• Conducted multiple Ideations at unit level.
• Responsible for management of share point site “Knowmax” for the unit.
• Enable K-splice, knowledge sharing platform to identify best practices with in teams and share among other accounts in the unit.
• Built unit level Technology heap map, 1 common placeholder for different tools and technologies used &SMEs within various accounts.
ASR Productivity improvement (External consultant to CBEMG) Duration: April 2016 to July 2016
• To increase the jobs deployed through ASR software by 65% resulting in cost savings of 45% for a leading Global Health Care B PO
Delivering quality Medical transcripts services.
• Regression model derived and DOE tool used to improve TAT and optimize capacity at the vendor level.

Process Improvement Champion for Assurance Services unit Duration: Sep 2015 – May 2016
• Rolled out various gamification initiatives for the unit with the objective to engage the key stakeholder teams and bring in the zeal
among teams to execute PI
• Business improvement planning for the Accounts.
• Prepared training material, templates and self-review checklists for PI Project execution.
• Engaged with the DAFs and Project leads to execute the CSI analysis and improvement action plan in structured manner using PDCA
tools like fishbone , 5 Why analysis.
• Mentored DMAIC, LEAN, PDCA and other improvement Projects.

Process Consultation for Managed Service Program (World Bank) Duration: June 2015 – Aug 2015
• Executed Process consultation for a Managed Service program. Used various tools and techniques like Skill Matrix Assessment, DILO
Analysis, Employee Engagement Survey, Knowledge Management assessment and Variability analysis.
• Proposed various solution levers like Huddle dashboards, Proactive value delivery framework, up gradation of Knowledge management
framework and establishing standard work to streamline the Process and continuous skill matrix assessment and creation of flexible skill
sets for Team's capability building.

Process Improvement Champion for Banking and Financial Services Duration: Jan 2013 – May 2015
• Conducted Lean and Six Sigma Green Belt Training Workshop (Yellow Belt Program) and Green Belt study circles for associates
aspiring for Green Belt (GB) exam.
• Mentored GB Aspirants, coached and handhold GB certified associates to build and maintain a pool of effective mentors.
• Conducted PI awareness sessions, road shows and events to improve awareness about Lean, Six sigma and other Process improvement
methodologies and encourage projects to execute PI Projects. Hence PI coverage (KPI to measure PI execution density in teams)
improved from 7% to 82% at business unit level.

Delivery Assurance Manager for Telecom Business Unit Duration: Jun 2011 – Dec 2012
• Conducted Focus reviews and Process Audits for critical managed services program.
• Facilitated projects for External Audit – TL9000
• Responsible to ensure standard TCS iQMS processes are defined and deployed across all projects.
• Facilitated new relationship and project start ups

Project Lead, Database Administrator and various other roles Duration: Sep 2004 - May 2010
• As Database Administrator (Oracle 10g) supported different Database support activities like Creation/Alteration of database schema,
SQL Query Performance Tuning and Writing Database Upgrade scripts
• As Project Lead, owned the estimates and tracking of Team’s CRs, involved in analyzing & solving Trouble Tickets FOR MAXIMO 4.0 &
MAXIMO 6.2, Gap Dependency Impact Analysis and execution of Data Change requests using PL/SQL scripts
• As Module Leader for Database and Offline Tools Team , owned team’s deliverables and handled escalations and interactions with the
client on behalf of the team. Was responsible for task allocation and mentoring of the team members.
• Executed change requests for data warehouse application including development of new reports for changing business needs, managing
data induction, transformations base on business needs and functional testing for the system.
• As client site coordinator supported the centralized system at Idea cellular Pune in analysis, design and implementation phase of
different change requests and problem reports.
Tools and Technologies
• SQL, PL/SQL, Unix Shell scripting, Business Objects 6.0/XI , Informatica , Visual Basic , C , C++ , Java
• Oracle 10g, Teradata

Education

Education University Passing Year

Masters Of Computer Maharaja Sayajirao 2004
Applications University, Baroda.
Certification

• PSM I • LSS Black Belt certified • ASCENT training certified (TCS internal – leadership program)
• SAFe Agilist (SA) certified • ITIL V3 Foundation certification • Leader In You certified (TCS Internal – leadership program)

Contact Details
Mobile: +91 9663722203
Email: meghasood2811@gmail.com