Lovely Professional University,Punjab

Format For Instruction Plan [for Courses with Lectures and Tutorials

Course No MGT519

Cours Title OPERATIONS MANAGEMENT

Course Planner 12358 :: Mandeep Singh Hayer

Lectures Tutorial Practical Credits 3 1 0 4

Text Book:

1 Operations Management , Stevenson , 8th Edition TATA Mc Graw Hill

Other Specific Book:

2 Operations Management Concepts, Techniques & Applications. Evans & Collier.(Cengage) 3 Operations Management along the Supply Chain. Rusell and Taylor ( Wiley ) 4 Bedi, Kanishka, Production & Operations Management (For Cases)

Other Reading Sr No Jouranls atricles as compulsary readings (specific articles, Complete reference) 5 The four things that a service Business must get right HBR Article 6 Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR 7 Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. 8 Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. 9 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. 10 National Cranberry Cooperative HBS #688122. From Case Map 11 John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p 12 To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p 13 Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 14 Process Control at Polaroid , HBS, #693047 15 LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p, 1 Approved for Autumn Session 2011-12

16 Johson Control Automotive Systems , HBS,#69308623p Relevant Websites Sr. No. (Web adress) (only if relevant to the courses) 17 "www.apics.org " 18 "www.asq.org " 19 "www.mhhe.org/omc/index.html " 20 "www.poms.org " Salient Features "Website of Association of Operations Management " "American Society for Quality, Mentions various Quality Control Tools " "McGraw Hill Site, Links to over 100 operations related articles " "Website of Production and Operations Management Society "

Detailed Plan For Lectures

Week Number Lecture Number Lecture Topic Chapters/Sections of Pedagogical tool Textbook/other Demonstration/case reference study/images/anmatio n ctc. planned

Part 1
Week 1 Lecture 1 Operations Management: Definition, Production Functions, Difference between production and operaion management ->Reference :1,Chap 1 Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. Website of Production and Operations Management Society www.poms.org and www.apics.org

Lecture 2

Functions & Responsibilities of Production Management and its relations to other management functions.

Lecture 3

Automation, Difference between services and manufacturing,difference between mangement of service and manufacturing from operation point of view Competitiveness, Strategy & Productivity, ->Reference :1,Chap 2 The Next Revolution in Computing Productivity,Numerical on productivity for Productivity HBR Article both services and manufacturing

Week 2

Lecture 4

Approved for Autumn Session 2011-12

Week 2

Lecture 5

Product and Service Design, Objectives, Legal and Environmental Issues, Lifecycles, Standardisation

->Reference :1,Chap 4 The four things that a service Business must get right HBR Article "Case study on 'How Ikea designs its sexy price tags, Ref 2,page no. 278 " Bang & Olufsen : Design Driven Innovation : HBR , Smart Product Design : HBR "Case Study: Naresh Goyal and Jet Airways page no.87. Book by Bedi & Kanishka on Production and Operations Mgt "

Lecture 6

Mass Customisation, Delayed Differentiation, Modular Design, Reliability, Improving reliability Home Work 1 Numericals on Reliability and Productivity

Week 3

Lecture 7

Phases in product design and development, Design for manufacturing,Concurrent Engineering, CAD, Recycling Component Commonality

Lecture 8

Service Design, Difference between Product Design and Service Design

Lecture 9

Capacity Planning: Defining & measuring capacity, Determinants of effective capacity. HW 1 Submission

Week 4

Lecture 10

Determining capacity requirements. Calculating processing requirements,cost volume analysis,numrical based on cost volume analysis

"Case Study: Bharti Airtel page no.118. Book by Bedi & Kanishka on Production and Operations Mgt "

Part 2
Week 4 Lecture 11 Make or buy decisions. Developing capacity alternatives,outsourcing and offshoring

Approved for Autumn Session 2011-12

Week 4

Lecture 12

Challenges of planning service capacity, CVP Analysis

"Case Study:'Professor lau scripts Indian railway's turn around' Ref 4 page no.211 "

Week 5

Lecture 13

Process Selection and Facility Layout: Types of manufacturing processes Flexible Manufacturing Systems, CIM "Case Study:'Honda mixed model assebly lines'' Ref 4 page no.216 "

Lecture 14

Lecture 15

Facilities layout, Repetitive product and process layouts, Fixed position layout Combination layout, Cellularlayout, Group technology layouts, Other service layouts Designing product layouts: Assembly line balancing, Closeness rating,Assembly line balancing problems,problem based on minimizing cost,problem based on closeness rating Facility location: Need for location decisions, Factors affecting location and site decisions, Selection of site for the plant "Case Study:'Tata's dream car plant location'' Ref 4 page no.164 "

Week 6

Lecture 16

Lecture 17

Lecture 18

Week 7

Lecture 19

Procedures for location decisions, Factor rating method, Centre of gravity method, Least cost method. Problems for location decisions, Factor rating method, Centre of gravity method, Least cost method "Case Study:'Toyota in china'' Ref 4 page no.167 "

Lecture 20

Lecture 21

Revision

Approved for Autumn Session 2011-12

MID-TERM Part 3
Week 8 Lecture 22 Quality Assurance & Control: Inspection, Statistical Process Control "Case Study: Pure for Sure with Bharat Petroleum Ref 4 page no.631 " Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9693-019. Harvard Business School Publishing, Boston, 1995.

Lecture 23

Control Charts, Concept of Acceptance Sampling, Risks, Cost of Quality Control

Lecture 24

problem based on control charts,Range charts,p charts, c charts, ISO Quality Systems: ISO:9000, ISO:14000 Concept of Total Quality Control, Concept of Six Sigma, KAIZEN Inventory Management & Control: Nature and importance of inventory, Functions and objectives Requirements for effective Inventory Management, Inventory Costs, Inventory Classification System. Hammond, Janice H. Barilla

Week 9

Lecture 25 Lecture 26

Lecture 27

Week 10

Lecture 28

Part 4
Week 10 Lecture 29 ABC Analysis, EOQ Models, Economic Production Quantity Model Supply Chain Management: Need for Supply Chain Management Ford Motor Co: Supply Chain Strategy HBS #699198 , 9p. Ref HBS Case map

Lecture 30

Week 11 5

Lecture 31

Benefits, Elements of SCM, Logistics Approved for Autumn Session 2011-12

Week 11

Lecture 32 Lecture 33

EDI, E-Commerce Requirements for SCM, Steps & Optimisation Purchasing: Purchasing Interfaces, Purchasing Cycle . Value Analysis Centralised vs. Decentralised purchasing, Ethics in purchasing JIT: JIT and lean operations, JIT in services

Week 12

Lecture 34

Lecture 35

Lecture 36

Spill Over
Week 13 Lecture 37 Lecture 38 Lecture 39 Week 14 Lecture 40 Introduction to Forecasting Project Management using Software Six Sigma Manufacturing Videos

Details of homework and case studies

Homework No. Objective Topic of the Homework Nature of homework (group/individuals/field work Evaluation Mode Allottment / submission Week 6/6

Homework 2

To enable Quiz to be taken in the sixth week covering all the topics covered Individual students to grasp prior to it the basic concepts from the textbook Developing the Ability to solve Quantitative Problems Test of Numerical problems on Control Charts and Inventory Control Problems Individual

Marks Scored

Homework 3

Marks in Test

10 / 10

Approved for Autumn Session 2011-12

Homework 1

To make students understand the concepts taught by knowing their application in Business Organisations in real life

Case Presentation and Analysis to be done in groups of 3 to 4 students. Preferably to be taken in Tutorials . Cases are mentioned in Tutorial Plan . More cases can be referred from the Case Map of Stevensons Book given at the Harvard Educator Website. One Group to be covered per week

Group

Presentation 5 marks and a Quiz or Viva based on the case

1 / 11

Scheme for CA:out of 100*

Component Homework Frequency 2 Total :Out Of 3 Each Marks Total Marks 10 10 20 20

* In ENG courses wherever the total exceeds 100, consider x best out of y components of CA, as explained in teacher's guide available on the UMS

Plan for Tutorial: (Please do not use these time slots for syllabus coverage)
Tutorial No. Lecture Topic Type of pedagogical tool(s) planned (case analysis,problem solving test,role play,business game etc)

Tutorial 1

Latour, Almar. Nokia Handles Supply Shock with Case analysis Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. The four things that a service Business must get right HBR Article Test on Numericals of Reliability and Productivity National Cranberry Cooperative HBS #688122. From Case Map Describes the continuous flow process used to process cranberries into juice and/or sauce. Requires student to analyze process flows to determine where the bottlenecks are and to decide how, and whether, to expand capacity. Case analysis

Tutorial 2

Tutorial 3 Tutorial 4

Test Case analysis

Approved for Autumn Session 2011-12

Tutorial 5

John Crane UK Ltd . The CAD CAM Link . HBS #691021,24p TN #692100 Describes the improvement of manufacturing performance in a job shop through the application of a variety of techniques such as group technology, manufacturing cells, and CAD-CAM. As well as exploring the limitations and merits of these methods, the case explores the conflict between computer-integration and shop-floor autonomy. The teaching objectives are to provide an understanding of computer techniques available in modern small-batch manufacture, sources of manufacturing improvement, and the implementation of computer-integrated manufacturing Manufacturing Videos. Showing Plants of Lambhorghini, Corvette and UPS

Case analysis

Tutorial 6

Manufacturing and Service Operations Videos

Tutorial 7

To Move or not to Move . Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p,TN #HKU004 Cathay Pacific's Data Centre, located in Hong Kong, had experienced an explosion and fire that disrupted normal business for 13 hours. In the search for a more secure location, the problems with finding suitable offices in Hong Kong were highlighted, while the benefits and advantages offered by other countries presented the company with the option of relocating the data center offshore. Highlights the importance of information technology (IT) in allowing businesses to migrate some or all of their operations to previously inaccessible locations that provide a competitive advantage; and examines political, economic, technical, and organizational issues related to location selection

Case analysis

Approved for Autumn Session 2011-12

After Mid-Term
Tutorial 8 Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 Describes the three distinct approaches to quality management represented by W. Edwards Deming, Joseph Juran, and Philip B. Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality Tutorial 9 Process Control at Polaroid , HBS, #693047 Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. Teaches basic tools of quality and statistical process control. Case analysis Case analysis

Tutorial 10

LL Bean Item Forecasting and Inventory Management Case analysis HBS, #893003, 5p, TN #895057 L.L. Bean must make stocking decisions on thousands of items sold through its catalogs. In many cases, orders must be placed with vendors twelve or more weeks before a catalog lands on a customer's doorstep, and commitments cannot be changed thereafter. As a result, L.L. Bean suffers annual losses of over $20 million due to stockouts or liquidations of excess inventory. Provides a context in which buying decisions that balance costs of overstocking and understocking when demand is uncertain are made and implemented on a routine basis

Approved for Autumn Session 2011-12

Tutorial 11

Barilla SpA Italy ,HBSP, #694046,23p, TN #695063 Case analysis Barilla SpA, an Italian manufacturer that sells to its retailers largely through third-party distributors, experienced widely fluctuating demand patterns from its distributors during the late 1980s. This case describes a proposal to address the problem by implementing a continuous replenishment program, under which the responsibility for determining shipment quantities to the distributors would shift from the distributors to Barilla. Describes support and resistance within Barilla's different functional areas and within the distributors Barilla approached with the proposal. Allows students to analyze how a company can effectively implement a continuous replenishment system to both reduce channel costs and improve service. Johson Control Automotive Systems , HBS,#69308623p TN #693102 Prior to the 1980s, auto-makers purchased individual seat components and built the seats alongside their auto assembly lines. This case describes how Johnson Controls, Automotive Systems Group blossomed when auto makers turned to outsourcing the complete seat set. Closely examines one plant that switched from just-in-time (JIT) delivery of seat sets to JIT assembly to serve a nearby Toyota Camry assembly operation. Exposes the challenge of dealing with growing seat variation and an opportunity of doubling the plant floor space at a separate site. The specific case question is how the plant should use this new space. Students who have been only exposed to the concept of JIT production will grasp not only how JIT is actually practiced but what it really entails Case analysis

Tutorial 12

10

Approved for Autumn Session 2011-12